Stephanie called me back and explained everything to me and provided excellent customer service. I…read morereally appreciate her taking the time out to do this. Previous review: I have been a member of this bank for over 25 years. Even when I moved out of state 15 years ago I kept my money here to include a ROTH IRA and savings. About 6 months ago my mother and I came to the bank to do a rollover of my ROTH account to mutual funds account at Charles Schwab to earn more money than the few cents in interest I get yearly from Coast Central. I should have done this long ago. We were there for probably 30 minutes at least. Everything was made very clear that this was a rollover of the Roth and not a withdrawal to myself and it was also made clear there would be no penalty for this by the young lady helping us. Lo and behold, tax time and my accountant tells me that Coast Central has coded the tax paperwork as a "J" which means I am not exempt from a penalty and that they needed to code it as a "G" to correctly identify this as a rollover IRA. I contacted the bank immediately upon getting this information and spoke with someone who I advised of my initial concern of the tax paperwork. She asked if she could put me on hold. I was on hold for 13 minutes and she came back to explain to me that it was a withdrawal and that Charles Schwab needed to submit on their end that it was a rollover. I explained that Charles Schwab paperwork was done correctly and it is specifically them that needs to change the code. She basically said she couldn't help me and their paperwork was correct. I don't quite understand why they would be unwilling to change a code to make it right. My assumption is they won't change it because they get a penalty then? And that would be the reason they won't change it. Cause if they didn't, why would they have an issue with changing it to reflect the correction? Why was I told one thing in person and then change it after we left? Since My mother was with me during this transaction I asked her to call them after I had hung up because I'm going to be straight up with you, all this gets me a little confused and my mom is really good with money. She told me the girl was being coached while on the phone with her which makes sense why I was on hold for so long. My mom asked to speak to whoever was coaching her and was told no because that woman was "off the clock". Yet she can coach you? That makes no sense and is very very poor customer service. Especially from the Vice President of the bank, which is who she told my mom it was. This is a warning to everyone to make sure paperwork is filled out correctly before you leave while you are watching them. How can you not trust a bank even these days?? Disgraceful.

On my last morning of vacation in Northern California - I wanted to snag some extra cash before…read moreheading to Arcata-Eureka Airport and the long fight home. I checked the Navy Federal CU app - to find a place to make a withdrawal - and the NFCU app directed me to Coast Central Credit Union. It was about 9:20 am PDT when I arrived - they don't open until 9:30 am. So I had a nice conversation with a retired Navy veteran who was standing at the front door waiting - who was in to make his weekly grocery store run. Nice guy. They opened the doors, I was second in line, the teller quickly got me set up with a withdrawal - and I was on my way to the Airport! Good service! Nice folks! #CoastCentralCreditUnion

I have beeen banking with them for about a year now and I have found all of the employees there to…read morebe very helpful and kind. They go above and beyond to help, especially Brenda, I really appreciate their level of exceptional customer service and I would recommend them to any and everyone looking for a great place to go for a very pleasant banking experience. They are by far the best I've encountered so far. Good customer service seems to be hard to come by these days so I really do appreciate the warm, caring atmosphere I've experienced at this bank. Thank you.

Many years ago I had cancer and messed up my credit pretty bad during my dance with it…read more When it was clear I was going to make it through, and had healed up and started working again, the bank I had used before (that neglected to consult me financially during this time) was totally unforgiving. I wanted to make payments- and was glad to automatically deduct if I could open an account again. They gave me a hard NO put me on a list where I could no longer open a bank account, anywhere, until paid in full. NRFCU gave me a chance, treated me like a decent human being, and after getting to know me and paying attention to my financial habits via my bank account, they gave me a secured Visa, and I was able to start to rebuild my credit. Since then, with the lovely ladies at NRFCU I have reclaimed my finances, and am doing really well. I'm so grateful for the personal experience that you get when you walk in these doors.

I have been banking at CCCU for over 11 years when I moved here. They have been very attentive,…read moreaddressing my needs. I moved from another credit Union from Merced County. I've honestly only ran into someone being rude once in 11 years . Which was probably a misunderstanding. Thank you for being the positive in my busy world.

I'm about to lose my house because they can't communicate…read more Today... I thought it couldn't be any easier. I called them promptly at 8:30 am, and talked to their Customer Care center. I informed them that a wire transfer was to be done by a member, our grandmother, forwarding over 10k worth of funds. I informed them these were specific wiring instructions, and asked what they wanted for the cover letter. They asked for her name, the location of the bank (McKinleyville), my routing number which would be on the transfer, as well as the amount. She said she would get it and forward it onto the bank. ... done. I even called and left a message with the Bank Manager, Kelsey Dunn, to confirm and please call me if they had any questions. My bank created the cover, and sent it over at 8:48am. I call later at just before 11am to confirm they had gotten it. When I informed a different customer care person, they hadn't an idea about the fax, unsure if it came through, and asked which fax number we sent it to. I told them, they said it was right, but didn't see a fax. I said I'd get the bank to fax it again. BUT, went over the information again, JUST to make sure it was right, and she said yes, it was. I called my bank, they confirmed the other went through, and resent the whole thing again. I called the Customer Care center at 11:08am to confirm it came through. They checked the same fax, and sure enough, it was there. They then said that the wiring instructions had two banks on it... which I explained, it's a whole set of instructions, and should detail how it works. She then read it and saw that it was INSTRUCTIONS... which is what they requested as well. And she would get them to their SUPERVISOR. I called the McKinleyville Bank Manager, Kelsey Dunn, again, and ask her to please call me with confirmation of the wire transfer and/or instructions that they should be getting. I called the customer service center again at 1pm, to see if they had any troubles with the transfer. They said the did not see any transfers at all from that location (McKinleyville). I asked my wife to call her grandmother, and she said her grandmother was turned away when she didn't have INSTRUCTIONS needed for the wire transfer. I am immediately fuming beyond all fucking comprehension at this point. I call, and ask to talk to a manager, and get the supervisor, Shelby Thompson. She tells me that the person has never come in, and nobody remember talking to anyone of that name. I inform her, that she was turned away... because she didn't have the instructions... the very fucking ones I have sent twice, and left messages with the bank managers, and have talked with customer care center five fucking times today, detailing every bit of information that could be detailed... and SOMEHOW, SOME... HOW... nobody has been able to get them to the bank. ... she then said she'd "walk" them over. I asked what she meant by "walk", and she says that they're in the same office as the McKinleyville credit union, so she could just walk them over.... It's now 2:00pm here... by bank has closed in the Midwest, and I'm on the cusp of losing our house... simply because not one... single... fucking... person... could "walk" over to give the wiring instructions, to the person handling the wiring... I don't even have the words of how angry at the entirety of the incompetence of this whole situation is.

Great People! always eager to help! Knowledgeable solutions for all my banking issues. Will…read morecontinue banking with them and highly recommend you do as well!!

Yelp is pathetic. Worthless. They routinely take down negative reviews for kickbacks from…read morebusinesses. They are pro business, not pro customer. Anyway, TCB in both Arcata and McKinleyville are horrific. Yelp took down my last review of the massive incompetence and indifference of both the local managers and the 800 number customer service slaves. Besides the indifference and incompetence, I got a different answer every time I called a different banker. It's a clown show they're running - concerned solely with profits, and lip service customer service

i have never had a problem here, and the bankers are all super nice, helpful, and professional…read more they have a handicapped parking space in front of the back door with a ramp, as well as a button you can push to open the door. just inside the door to your left, is a lift for disabled people who can't manage the stairs.

Only open 3 hr on Saturday???? Laaaaaaaame. Have normal…read morebanking hours................. .....

All the staff I have encountered have been lovely. Whether I am getting a rent check or dealing…read morewith a frustrating situation with accounts, they are respectful and professional and understanding and do their best to resolve the issue in person.

Worst experience ever in a bank. The workers are very unprofessional and rude for no reason.read more

No waiting in line. Clerks are very friendly and efficient. The parking is convenient and close to…read moremy other stops.

We love Redwood Capital Bank. I love being a person, not a number. We use them for business banking…read moreand personal banking. Kylie Chase is incredible as a loan officer. They are helpful even with unusual situations and have been fantastic. We'll probably never bank anywhere else.

I have been with this bank since 1984, when they were Cal State Employes Federal Credit Union #20…read more They have been with me through lean and flush times. Things that keep me banking here are the loan rates ...most excellent... as they are not for profit. Really personal consideration regarding you as a person with a character and commuity history when considering loan applications. They gave me a chance to estblish credit when I was young and were always helping educate me on the financial aspects of my decisions. And for many years, the very personal service. For instance, I would get a call if somehtihng was going to overdraw me and they would trasnfer from my savings so I wouldnt get dinged a fee. These older women were watching out for me as a young mother in college, and when I became a business woman myself. I have not been a fan of the change, visually or corporate wise, to them being Compass. Several long term employees left due the change in management cultur, which was previously run by several very competent women. This considerably lessened the personal greetings and general welcoming experience for me. However, I remain loyal as the rates are still good and I have a very established credit there. And as a person over 50, I need to get used to new faces that may be my next long term banking partner. I hope they focus on employee retention in the years to come. By the way, the person who couldnt access the ATM machine....all that was needed was to swipe the debit card and the door to the ATM vestibule opens. It locks again after you enter, and remains so while you transact. Its a safety precaution and very common in European banking ATMs. I ma a fan of this system. I think that person was having a bad day and just didnt see the swipe pad to access the ATM.

i never write reviews thats how bad of an experience im having with this bank. i started a checking…read moreaccount about a month ago and every single thing ive tried doing with them has been horrible. 1st they were not clear with which numbers i used for direct deposit so when i put my bank account info on my taxes it didnt work. so i was sent a check instead and when i try to deposit my check they did not accept it becuase they didnt have a "good feeling " about it even though when they called the phone number to verify my check and it was all good. today i tried using my debit card they gave me and it keeps declining even though i have plenty of money in my account. when i try uploading my money to another online account like cash app or chime its still being regected. im really unhappy with them i need to pay a bill and they are holding bmy money hostage.

Came here for the Christmas open house at Henderson Center. It was so fun! Everyone was very kind…read moreand welcoming. They seemed to genuinely care about us and had great customer service.

When I first moved to Humboldt I saw several ads where people said they loved Redwood Capital Bank…read more It felt like sappy marketing. I had never heard anyone anywhere say that they loved their bank. But then I opened an account. Banking has never been more pleasurable. And here I am letting you know that I Redwood Capital Bank.