i have never had a problem here, and the bankers are all super nice, helpful, and professional…read more they have a handicapped parking space in front of the back door with a ramp, as well as a button you can push to open the door. just inside the door to your left, is a lift for disabled people who can't manage the stairs.

Only open 3 hr on Saturday???? Laaaaaaaame. Have normal…read morebanking hours................. .....

Still horrible, unsafe, not secure, messy etc....hire security, maintain your business and make the…read moreclient experience better. You guys are lacking horribly.

They are open again, the service is great and the tellers are kind…read more It's nice to walk in and speak to a real person, with a smile on their face. Keep in mind, only open until 2pm on Saturdays. I wish they were open longer on the weekend.

Tellers at coastal credit union in Arcata branch were making fun of customers. What they wear, how…read morethey talk etc. Absolutely unprofessional and outrageous. THe tellers should be fired but i doubt management even cares. I will never do business with them .

I have been with this bank since 1984, when they were Cal State Employes Federal Credit Union #20…read more They have been with me through lean and flush times. Things that keep me banking here are the loan rates ...most excellent... as they are not for profit. Really personal consideration regarding you as a person with a character and commuity history when considering loan applications. They gave me a chance to estblish credit when I was young and were always helping educate me on the financial aspects of my decisions. And for many years, the very personal service. For instance, I would get a call if somehtihng was going to overdraw me and they would trasnfer from my savings so I wouldnt get dinged a fee. These older women were watching out for me as a young mother in college, and when I became a business woman myself. I have not been a fan of the change, visually or corporate wise, to them being Compass. Several long term employees left due the change in management cultur, which was previously run by several very competent women. This considerably lessened the personal greetings and general welcoming experience for me. However, I remain loyal as the rates are still good and I have a very established credit there. And as a person over 50, I need to get used to new faces that may be my next long term banking partner. I hope they focus on employee retention in the years to come. By the way, the person who couldnt access the ATM machine....all that was needed was to swipe the debit card and the door to the ATM vestibule opens. It locks again after you enter, and remains so while you transact. Its a safety precaution and very common in European banking ATMs. I ma a fan of this system. I think that person was having a bad day and just didnt see the swipe pad to access the ATM.

i never write reviews thats how bad of an experience im having with this bank. i started a checking…read moreaccount about a month ago and every single thing ive tried doing with them has been horrible. 1st they were not clear with which numbers i used for direct deposit so when i put my bank account info on my taxes it didnt work. so i was sent a check instead and when i try to deposit my check they did not accept it becuase they didnt have a "good feeling " about it even though when they called the phone number to verify my check and it was all good. today i tried using my debit card they gave me and it keeps declining even though i have plenty of money in my account. when i try uploading my money to another online account like cash app or chime its still being regected. im really unhappy with them i need to pay a bill and they are holding bmy money hostage.

All the staff I have encountered have been lovely. Whether I am getting a rent check or dealing…read morewith a frustrating situation with accounts, they are respectful and professional and understanding and do their best to resolve the issue in person.

Worst experience ever in a bank. The workers are very unprofessional and rude for no reason.read more

Cannot say enough good things about the manager Lovely and the team of employees at this branch. We…read morehave two business accounts here, two mortgages and a personal savings account. These people are so sweet and personable and professional. Five stars!

I absolutely love banking with Umpqua. They have always been friendly and courteous. Ummm if you…read morehave an issue with their parking, that doesn't help those of us looking for a good bank, saving parking for customers is a standard practice. Even during the coin shortage, Umpqua not once asked if I was a member of their bank, they were happy to take my money and give me the change I needed for laundry, UNLIKE Coast Central Credit Union. I will never bank with those jerks, so much for helping out the community. They were also rude. I've never had a rude experience at Umpqua. I absolutely love Umpqua and I've been banking with them for almost 4 years.

Stephanie called me back and explained everything to me and provided excellent customer service. I…read morereally appreciate her taking the time out to do this. Previous review: I have been a member of this bank for over 25 years. Even when I moved out of state 15 years ago I kept my money here to include a ROTH IRA and savings. About 6 months ago my mother and I came to the bank to do a rollover of my ROTH account to mutual funds account at Charles Schwab to earn more money than the few cents in interest I get yearly from Coast Central. I should have done this long ago. We were there for probably 30 minutes at least. Everything was made very clear that this was a rollover of the Roth and not a withdrawal to myself and it was also made clear there would be no penalty for this by the young lady helping us. Lo and behold, tax time and my accountant tells me that Coast Central has coded the tax paperwork as a "J" which means I am not exempt from a penalty and that they needed to code it as a "G" to correctly identify this as a rollover IRA. I contacted the bank immediately upon getting this information and spoke with someone who I advised of my initial concern of the tax paperwork. She asked if she could put me on hold. I was on hold for 13 minutes and she came back to explain to me that it was a withdrawal and that Charles Schwab needed to submit on their end that it was a rollover. I explained that Charles Schwab paperwork was done correctly and it is specifically them that needs to change the code. She basically said she couldn't help me and their paperwork was correct. I don't quite understand why they would be unwilling to change a code to make it right. My assumption is they won't change it because they get a penalty then? And that would be the reason they won't change it. Cause if they didn't, why would they have an issue with changing it to reflect the correction? Why was I told one thing in person and then change it after we left? Since My mother was with me during this transaction I asked her to call them after I had hung up because I'm going to be straight up with you, all this gets me a little confused and my mom is really good with money. She told me the girl was being coached while on the phone with her which makes sense why I was on hold for so long. My mom asked to speak to whoever was coaching her and was told no because that woman was "off the clock". Yet she can coach you? That makes no sense and is very very poor customer service. Especially from the Vice President of the bank, which is who she told my mom it was. This is a warning to everyone to make sure paperwork is filled out correctly before you leave while you are watching them. How can you not trust a bank even these days?? Disgraceful.

On my last morning of vacation in Northern California - I wanted to snag some extra cash before…read moreheading to Arcata-Eureka Airport and the long fight home. I checked the Navy Federal CU app - to find a place to make a withdrawal - and the NFCU app directed me to Coast Central Credit Union. It was about 9:20 am PDT when I arrived - they don't open until 9:30 am. So I had a nice conversation with a retired Navy veteran who was standing at the front door waiting - who was in to make his weekly grocery store run. Nice guy. They opened the doors, I was second in line, the teller quickly got me set up with a withdrawal - and I was on my way to the Airport! Good service! Nice folks! #CoastCentralCreditUnion

No waiting in line. Clerks are very friendly and efficient. The parking is convenient and close to…read moremy other stops.

We love Redwood Capital Bank. I love being a person, not a number. We use them for business banking…read moreand personal banking. Kylie Chase is incredible as a loan officer. They are helpful even with unusual situations and have been fantastic. We'll probably never bank anywhere else.

FIX THE ATM!! OR GET A SECOND ONE!!!!…read more It is rarely ever working. I have an older phone so I am unable to use the Chase app anymore so I rely on the ATM to be able to deposit my checks on evenings and weekends. So it is EXTREMELY frustrating to go and find that, once again, the ATM isn't accepting deposits. So I have to keep going back, hoping it is fixed or not be able to pay bills on time! Or I go to withdraw money on the weekend, only to find out that the ATM is again not working, so I have to go to another bank to get money and be forced to pay their outrageous fees!! With my bill's late fees and other bank's atm fees, I am actually LOSING MONEY from this bank because their only ATM is so unreliable!!!!

Today I stood in a long line while there were many staff around keeping busy but I am sure that…read moreopening another teller wouldn't have hurt them. There was only one lady, bless her poor soul. Or should I say content soul since she works at the bank hehe I gave this bank one star for the friendly service such as an employee going around to ask if there was any way someone could use one of the two ATMs located inside. I did notice she did not go around person to person starting from the first person in line but instead started in the middle of the line. Why did she do that? A lady in line was going to deposit a check but for some reason she was told she could not do it on the ATMs ?_? Another star was given for the tranquil environment they provided while we waited. Chase has wonderful large windows. I was practicing my patience while I waited to be helped. Thankfully I had no where else to go but imagine those who were in a hurry. Damn! I arrived at the bank for some quarters at 1:16 and left at 1:40pm, phew! I gave this bank another star for being opened compared to the Arcata,CA location while reinforcing social distancing and providing antibacterial gel. Overall I have never had a negative employee experience at the Chase but I think they can improve in some areas too. Such as making more teller stations only three exist and one or two are usually open, having the ATMs provide rolls of quarters, parking space is a bit tight and narrow & having less lights on!

I have beeen banking with them for about a year now and I have found all of the employees there to…read morebe very helpful and kind. They go above and beyond to help, especially Brenda, I really appreciate their level of exceptional customer service and I would recommend them to any and everyone looking for a great place to go for a very pleasant banking experience. They are by far the best I've encountered so far. Good customer service seems to be hard to come by these days so I really do appreciate the warm, caring atmosphere I've experienced at this bank. Thank you.

Many years ago I had cancer and messed up my credit pretty bad during my dance with it…read more When it was clear I was going to make it through, and had healed up and started working again, the bank I had used before (that neglected to consult me financially during this time) was totally unforgiving. I wanted to make payments- and was glad to automatically deduct if I could open an account again. They gave me a hard NO put me on a list where I could no longer open a bank account, anywhere, until paid in full. NRFCU gave me a chance, treated me like a decent human being, and after getting to know me and paying attention to my financial habits via my bank account, they gave me a secured Visa, and I was able to start to rebuild my credit. Since then, with the lovely ladies at NRFCU I have reclaimed my finances, and am doing really well. I'm so grateful for the personal experience that you get when you walk in these doors.