I just completed the refinancing on my home. I worked with Phaysy Allen of Unitus Community Credit…read moreUnion, Salem branch, and Phaysy was a great help and made everything go so smooth. As I live in Arizona all this was done on line and when I had a problem Phaysy was able to walk me through whatever I was having trouble with, and if you ask my son he'd tell you when it comes to computers that isn't an easy task. I recommend UCCU and Phaysy Allen for purchasing or refinancing a home.

Even though they have strict guidelines for wire transfers they are still a very good credit union…read morewith a respectable staff.

My husband Tim and I enjoy working with Juan Diaz. He worked well with our young adult kids with…read moretheir first checking accounts and he has always been awesome to work with on our accounts. Juan is a keeper and an asset to First Tech. Tim & Kathy Boles Members for decades

Rep Juan Diaz is the best! He is always pleasant with a quick response time. Would highly recommend.read more

Fantastic customer service, very low minimum balance, great mortgage rates. Very happy to be here!read more

I decided to open a business account with this institution due to the many perks they give you…read more Amber was so quick to answer any questions I had and helped get my account set up quickly. Every time I come into this branch staff always welcomes you upon entering, the establishment is always clean and the staff is quick to assist you even when there is a line in the branch you don't have to wait very long. I'm definitely glad I chose OnPoint for my banking needs!

I have had a horrible experience with them since using them for my RV loan. Extreme inconsistency…read moreand changing things without notice. I had a letter of stating one thing, even though they were telling me something else and their answer was that they're from two different departments so apparently different departments within the bank don't communicate and aren't connected I guess. When confronted about this issue and asked how they were going to resolve it I was told that they wouldn't. I do want to say that the people I have dealt with in person at the River Road location in Keizer have been extremely nice and tried to helpful. Sadly, they don't really have a say in anything. It's really sad that a smaller local bank seems to have a smaller moral compass than a large one

alyssa is amazing! long time member and long time fan of her amazing personality and performance!…read moreCecilia, is newer to the team and I've loved to watch her grow into the roll! So proud and impressed with your west Salem team! I will not use another branch because I am so loyal to the amazing bankers at west

Been doing business with Umpqua Bank for many years. Starting out in Bend Oregon then I moved to…read moreDallas. I have numerous accounts and investments and deal with Hayden my banker. Super bank and friendly and professional. I enjoy dealing with all the staff and enjoy being greeted nicely when entering. I'd give 6 stars! Thank You Umpqua Bank employees for your service and friendliness! Regards Mike C

I try to always do business in Dallas since I moved here 7 years ago. I needed to start a new…read moresavings account so called Umpqua Bank on Ellendale so see if I needed to make an appointment to learn my options. On Tuesday 10/03 in the morning I called and the person who answered was Makenzie who was helpful and friendly. She suggested I have a pre visit telephone call to get my information and have a detailed packet set up for me to look at. I thought that seemed time efficient and agreed to have someone call me later that day.No one called. Next morning someone did call but I was busy so ask them to call back in 10 .They said they would but never did. I waited the entire day and did not hear anything so on Thursday 10/5 in the morning I called again and waited but not a word.I DID try to call back 2 times Thursday.First message said I had a 19 minute wait time.A few hours later message said 16 minutes. They also had a choice of getting a call back but it dropped me before I could leave my number.Friday I found another place who wanted my business and I opened my account with them.Gone much of the morning but had my phone and never got a call or message that day either. If you want to give your hard earned money to a bank with no follow through that is too bust to respond in 3 full days time then by all means go there.Me.....Dont have the patience and dont want to do business with any business who does not value me as a customer.

Absolute terrible customer service from the bankers here. They double book appointments and have no…read morecourtesy of letting you know but expect you to wait with no explanation

I had the misfortune of losing my Wells Fargo Debit Card and went there to have them issue me…read moreanother one. I went to the window and requested a debit card from a female employee. She really didn't know what to do. I asked her if she could duplicate the same number on the one that I lost and she was bewildered. She made me a card but it had a different number. When I went to use the card to pay for an item, it didn't work because she didn't activate it. I went in again to get another card and the same employee made a new card and activated it but told me that I could not use it for more than 7 days. As a result, I can't use a debit card for a minimum of of a week and possibly 11 days.

We just closed on a home last week. We had Tasha as our agent. Talk about someone who knows how…read moreto get things done. Thank you! Lucy G

I purchased my house through AmeriTitle 10 years ago they were very friendly and got the job done I…read moream now a proud owner of a piece of property 1 acre in Salem Oregon thanks to AmeriTitle everything went smooth and a patient looking forward to working with them again in the future Steve Adams 503-951-3315 if anybody wants more info call me there a great place to work with

When it comes to insurance, Richard knows his stuff. He's been a part of my family's insurance…read morelives for decades and has been our go-to resource when it comes to Life, Home, and Car insurance. Richard is very straight to the point. In general, he's good with meetings and is quite adept at explaining policies ... concisely. Whether it's his one liner replies via email or 30 second to 1 min phone conversations, he's generally about keeping things brief and is not about lengthy chats. This is not typical for the pace of Salem folks, but I can appreciate it. It's usually best to reach out in the morning versus the afternoons. He gets swamped with calls and tries to get to his emails. For active Allstate customers, the best way to get things going is to have the policy # and question ready upon inquiry. I've been to the office during various afternoons and it's always a crapshoot for his availability, as his receptionist will always remind us. When in doubt, email. The reply might read like a short winded text, but it's a reply no less. Otherwise, a voicemail is the next best thing.

Richard is extremely friendly, helpful, empathetic and goes above and beyond with his customer…read moreservice. I've been a customer for over 30 years and can't recommend him enough.