Fantastic customer service, very low minimum balance, great mortgage rates. Very happy to be here!read more

I decided to open a business account with this institution due to the many perks they give you…read more Amber was so quick to answer any questions I had and helped get my account set up quickly. Every time I come into this branch staff always welcomes you upon entering, the establishment is always clean and the staff is quick to assist you even when there is a line in the branch you don't have to wait very long. I'm definitely glad I chose OnPoint for my banking needs!

I recently went in to open a business account and had Adam help me out. He was amazing to work with…read moreand even helped me fix some paper work I had messed up with my LLC. Great bank with great employees!

From the owner: Columbia Bank helps people, businesses and communities find financial solutions that fit…read more We do so by treating our customers like people, not numbers. We get to know them and find products and services that meet their needs and goals. And we give back to the communities we serve because it helps us all. Columbia offers the best of both worlds - the financial expertise and strength of a national bank with the customer service and care of a community bank.

Always friendly and ready to help or answer questions. Great CD rates most of the time too!!!…read moreConvenient location!

I've been working with OSCU for years and they have all of my accounts and loans. Amazing company…read moreand the Dallas branch is phenomena!

Very professional and friendly bankers and tellers. They know their customers by names.read more

I used to bank with them years ago and my experience was not good. Drive up tellers were super nice…read morebut management was not. Fast forward, I'm now retired and thought I'd apply for a few jobs with them. Over the past 5 years I've probably applied for 4-5 jobs that I was more than qualified for...can't even land an interview. Same excuse "They had HUGE outpourings" for an entry level position. What I'm seeing is active discrimination against retirees. They want your investments 100%, just not your years of experience.

I love these ladies! They take the time to remember my name and deal with my ever changing shared…read morebanking code. I really like that they will save golden dollars for me too! They have been nothing but helpful to me and helped me set up a credit card to raise my credit score. All of their loan processes (car and home) are easy, and they are the most straightforward bankers I've dealt with. I recommend them to anyone, especially someone trying to improve their credit score.

Too much AI. Not enough customer service. I have phoned the OSU Federal Credit Union and been the…read more35th, 52nd, and once even the 68th caller in the cue. It's always, "We are experiencing an unusually high call volume at this time," even first thing in the morning. Better not call them to ask a quick question while you're at work!

My husband and I were long-time on-time members at this bank. When we moved out of town, we…read moreswitched credit unions as OSCU is not close to the town we now live. While trying to get a mortgage in late 2025 I discovered a severely delinquent 25-month past due balance of $331 on my credit report from OSCU, dropping our credit substantially from 800+ to 640. The credit union did not do their due diligence to notify us of the past due amount. They claim they sent a letter in the mail (our old address and after forwarding services had ceased) and that they simply "dont have the time" to make any more effort to alert their members of past due balances. They did not attempt to contact me through any other channel and they never sent the debt to collections to be paid. The National Credit Union Administration explicitly states that institutions must have reasonable policies for member notifications, using all available contact channels (mail, phone, email) and account records to attempt outreach before reporting, particularly for small or first-time delinquencies. It is clear to me that Oregon State Credit Union does not care about their members, and they do not fulfill their responsibility to provide notice of issues. I have called several times and have been reassured by the staff that this will go away from my credit after 7 years. Totally unreasonable. It is not acceptable for long standing on-time members to pay the consequences for their failure to perform due diligence. Upon discovery, I attempted to pay this debt immediately but Oregon State Credit Union would not allow me to pay on the phone and required we bring a cashiers check or other guaranteed fund in person to pay. This was not a reasonable option as we live an hour or more away from the closest Oregon State Credit Union. I was able to pay this debt when I called back in March 2026 and was finally able to pay over the phone. You need to close your doors if you can't modernize and if you do not have the proper staffing to make good faith and reasonable attempts for payment.

Opened a business account and saw that my name was misspelled. I called to let them know and they…read moretold me that I'd have to come in and fill out name change paperwork. My response was that the account manager literally took an imprint of my drivers license before doing the data entry work for the account when I opened my account via video call. Didn't matter. I still needed to come in to fill out the paperwork in order to clean up someone else's mess. I immediately closed the account. What a waste of time and energy.

As an escrow officer, I work with a lot of lenders - and Kevin Moon at Unitus is one of the best…read more Always on top oof timelines, clear with communication and truly invested in helping his clients make informed decisions on their home loan. If you're looking for a loan officer who's proactive, knowledgeable and truly cares about the client experience Kevin is the one to call.

Friendliest banking ever, they know me by name and that's what a small town bank is supposed to be.read more

Our entire family relocated to the area to provide care for my mother with advanced stage dementia,…read moreso wanted to change to a local bank. Even with a POA in hand (which has been in effect for years with no prior issues) and an offer for in-person identification of whatever was needed, they would not open an account for her. Don't go here if you have a disability. They broke major ADA law and discriminated based on improper training. The other credit union down the road was happy to work with us and very professional and accommodating. Four of my family members bank with Embold but will be changing to the other banking institution now just to drive home the point of supporting businesses who operate with basic human decency and try to find solutions instead of making things overly complicated. I feel it's important that the general public is aware that there are more ethical places to entrust their personal banking to. Additionally, the new hire (whom I believe her name is also Jessica) could use a brush up in effective communication and listening skills and how to properly represent a company when a banking client has a sensitive and already stressful life scenario. Continuing education for your staff is highly recommended. Do better Embold McMinnville!