I am not sure why there is a rating of 2 other than it's been a couple of years. The OnPoint…read moreCommunity Credit Union Team at this location is AMAZING! Anytime, over the phone or in person I had a question they have taken the time to assist me. A few times it was over an hour per day and I went in 3 days in a row. Amazing team.

You can never talk to someone at the bank, every time I call in it's always an automated system, or…read moreit puts you through to the call center. Very frustrating not being able to talk to someone in the branch, especially when wanting to make an appointment with someone at the location desired.

Good service| friendly tellers…read more Every time I stop by here, the tellers are friendly and helpful. I was unable to grab fresh crisp bills at my credit union in town so I came here. I was told to come by around 1pm anytime during the week because they have more staff on hand to open the safe then. If you're looking to get new bills for Lunar New Year, come here.

This bank is amazing!!! Wells Fargo always takes care of you. When you walk in you are greeted by…read moreall the friendliest staff. Val R. initially took care of me and helped me. Then, the banker Sonya B. took over. I had issues with fraud on my account, so of course I was concerned and worried. They calmed me down and did everything I needed. Wells Fargo always has incredible customer service, but here they are above and beyond. Thank you so much Val and Sonya for all your help! I would recommend Wells Fargo for any of your banking needs. When it comes to your money you need a bank that has your best interest!

Avoid the online deposit feature at all costs! I had a…read moreincredibly frustrating experience with this bank's mobile app. I deposited two checks via the app; both images were captured and explicitly ACCEPTED by the system. While one check was available instantly, the other sat in my account without being credited to my balance. Unlike ATM deposits, where you typically get immediate access to at least a portion of a large check, I was given access to nothing. I called on Monday (the day my rent was due) and spoke with an unhelpful representative who told me it just needed one business day to process. Based on that assurance, I wrote my rent check. The deposit finally showed up on Tuesday, so I assumed everything was fine. However, on Friday, I received a notice that my rent check had bounced. It turns out the bank rejected the deposit later in the week, claiming the image was blurry, YET despite the app originally accepting it. Because of this, I was hit with a late fee from my landlord and had to pay an additional $10 for a cashier's check. The lack of consistency and poor customer service cost me time and money. I am not impressed and will not be using their digital services again.

I was not entirely thrilled when Chase acquired Washington Mutual, since WaMu was local and a known…read morequantity and I liked them. I was, mind, happier to see them acquired than see them fail. But I've been very pleased with this branch, both before the transition and since then. It's been a fine bank to work with, and the employees are not merely professional and courteous, but also friendly. I don't go into the bank often (mostly I use the ATM and auto-deposits), but when I need to I have been pleased with the service, quality, and how quickly they handle everything.

Becky and Jessica are amazing. They're so kind and helpful whereas other branches give little to no…read morealternatives when running into a road block. I can say honestly I would've left us Bank by now if it wasn't for the amazing service in Wilsonville, OR. The entire branch is incredible. I can't recommend this place enough.

I attempted to get a cashiers check today. I have a US Bank Reliacard. They said their name is on…read morethe card because they supply plastic. No help on how to get the money. If you do not want to provide service, don't put your name on the card!

Came with concerns about my mailed debit card. Since mailbox break-in are common. Ugh…read moreDavid provided options & I opted for a new card & deactivation of the card in the mail. No fuss. Quick & Simple. Great experience. No more worries. Thanks David!

David, at the Wilsonville branch, was professional and helpful. He recognizes me and remembers my…read morename.

You know they think you're a joke, right? Went in today in a…read morerush. They close at 4!! Every other bank or credit union stays open till at least 5PM, but no, not BofA in Wilsonville. So, I get there just at 4PM, jump out of my car. I am in front of the front window. No one at the door. I am literally there at the door just when the clock turns 4.. I know someone is going to say something and really, you need to think this out. Someone is coming to the door and I say, the clock just turned 4 and the door was locked. She motions to we. Then the people in the bank laugh.. I am the joke. The customer. You! The customer. They don't care. I have gone to other banks and they have literally opened the door after it was closed. Yes, I understand it closes at 4. Smart people will get what I am trying to say.

The manager (female, straight brown hair/bangs Caucasian) is awful. Incompetent and unfriendly…read more Hates to do her job or help anyone. She has been there for years with the same bad attitude and awful service. Half the time pretends customer's aren't even there! Why is she still there? It's truly unreal they can't do better! Pathetic!

Went to the wilsonville branch to cash a lottery check for a few hundred dollars and deposit half…read morein my acct and half cash. they said no, you must deposit the whole amount and the funds would be available next day. I told them I live in a small town that doesnt have a key bank. they said us bank would cash it which they did. so now I have an acct with us bank and key bank can KISS MY ASS!!!

I have had great experience with this bank. We did a HELOC with them. The manager, Nicholas, checks…read morein with us, always remembers us, and is super helpful whenever I'm in. I highly recommend them. They also have great home mortgage options. I wasn't as happy with that process and the gal who did our loan (it isn't handled within this branch) but it all worked out in the end. I am a real estate broker and, having worked with a lot of lenders, I may be a little picky.

I became a customer because Advantis was the only one who believed in me and opened a car loan,…read morethen another. Every interaction with emploees of Rivermark has been outstanding. I cannot praise them enough about the lever of customer service, care for customers. If i could i would have given them a Micheleen star! Thank you Rivermark for being there for me! Rei was helping me today and took care of my needs, i left happy!

Rivermark is what I needed. A checking account without junk fees. The app works well, and I like…read morethat (unlike OnPoint) it supports Zelle. I wished I had switched to Rivermark much sooner.