I was excited to have a doctor's office close by home and was looking for a primary care doctor... so I called 3 months ago and made a primary care doctor appointment with Dr. Russell. Today I got a call with only saying the doctor you Scheduled with (this Friday) after waiting 3 months is now out of the office. I got absolutely NO great reasoning why my appointment was canceled and they did not have any appointments until the END of August to reschedule.. even with another doctor at this location! I was shocked ... there was no real apology or suggesting being put on the wait list. It was simple... your appointment is canceled and you can get an appointment in August!? I am definitely NOT happy with this doctor's office and especially since I have been waiting for months and need to be seen! I would definitely NOT recommend this office to anyone especially if you are a new patient ... they didn't seem to care at all if you get in there or not!! Will absolutely be contacting someone higher up, leaving a review and warning others how this place is run. It's so sad ... I'm looking into going elsewhere now due to this! read more

NEVER GET SEEN ON TIME! Dr. Doesn't even apologize when they come into the room. Appointment was at 10:40 got seen at 11:42. Dr. Rookwood is very rude. read more

I saw one of the doctors here about a year ago- I didn't really connect with her at all and felt like she was talking down to me at times. I've used Amwell telemedicine as much as I can since then and now I need an annual well woman exam which you can't do online so I called the office and asked if I could schedule with one of the NPs. I was told that I couldn't- I asked why and was told that it was a new policy. I asked if I could change PCOs then, then told me that they had to talk to the doctor to get her permission. I asked when her next appointment was, it's 4 months away.... 4 months to refill my birth control?! Are you serious?!?! I stayed calm and professional on the phone but NO- I don't "need her permission" - I will just schedule my appointment at a new office. Which is what I did..... If you're looking for a new doctor, look somewhere else. Somewhere that values you as a patient and treats you with respect. You deserve a team approach to care and more timely care. You have options! read more

Well.....I concur with everything I have read from other Yelpers. It hasn't gotten any better since they opened. I've had multiple conversations with my Dr., office manager, nurse manager etc. Front of house & back of house are not simpatico. I work in Healthcare & you do have to learn to somewhat compartmentalize the job. However the lack of empathy & willingness to work to achieve a clear & concise outcome for the patient is inexcusable. Ex. not being able to get a refill, or appointment after an ER or Urgent Care visit. Hoping they improve. read more

Walked in around 530am and they got me back right away. Wasn't dire emergency but an abscess and swollen face. Doctor came back immediately and was very nice. Nurse set up everything and just had a small wait. Took care of me promptly and discharged me fast. Was there an hour only. Great place. read more

I would not recommend this medical facility at all. The doctors are great, the staff worthless. I've left 3 messages to have my mom's prescriptions refilled and still nothing. I also left a message with the nurses. Not only that I went to the office but the person told me they were short staff and didn't want to ask the person who handles the prescriptions because she didn't want to step on her toes. But she knew I had left a message. Now my mom has no medicine for her nebulizer due to their incompetence. Dr. Mark Bowling and Dr Anshul Rao are excellent doctors too bad the person who handles the prescription refills is worthless. read more

The absolute worst of all medical stereotypes. They can't be bothered to answer the phone most of the time and when you finally do get a human being, they don't really care what the problem is... you can wait 2 weeks. read more

Why are ratings at UNC Clayton and UNC Smithfield so different. Is it not both UNC and aren't some doctors rotating between the two? UNC CLAYTON is near me, can I be seen at both places, or can we work on the issues and get both places working with closer to same ratings. Had to rate to post this post. Will visit to see first hand if I can be seen at both locations. 5 is hopefully what I can rate after visit. read more

This place is horrible. The ladies up front are super sweet however, the nurse practitioner is horrible. She plays with your life. She barely wants to touch you and she is not a nice person. She just wants your money and send you out. I was very detailed describing my symptoms for her to say oh it's nothing to worry about. You will be fine. read more

It is so hard to reach anyone one the phone, yet alone get a call back in less than 4 days, if you do get a call back. The main problem that I've always encountered is trying to make an appointment without a 2 or 3 week wait. Appointment is not for a physical or well check. I had to go to the Emergency room twice in the past 6 months and was told to follow up with my primary care physician as soon as possible. When I notified them of my situation and also had the CD's from MRI and Cat scan from ER Physician with his notes stating to see my primary Physician as soon as possible. The quickest I could get an appointment was 11 days away and the other time was 2 weeks. There were no upcoming holidays so I could not understand the hold up. The Dr's and PA are very good, you just cant get an appt. Sadly I had to change to another practice. read more

I felt welcomed as soon as I walked in by the front office staff. The clinical staff are very competent and the doctor spent time answering my questions. I am so glad I made the switch and chose this office! read more