There is absolutely no amount of thanks that we can possibly give to Cleveland Family Health.... to…read moreMarian Keen for being there over and above the call of duty for the past 4+ weeks and for being in our home caring for our loved one not only once but often twice a day..... for handling all the "big stuff" to holding her in your arms, rocking and comforting her. There is no other medical provider like you, hours on the phone consulting with UNC providers, pharmacy's, in-home care and just calling our family members. We will never forget or be able to thank you enough. Thank you Dr. Mike Keen for being there and Lori Giggey for coming in our home and providing us all care and comfort. Thank you to all the staff at Cleveland Family Health.

I have never seen a professional business office work so hard at doing nothing. They have…read moreintentionally set up their telephone system to consistently ring during their open hours with zero chance of anyone answering. If you call after hours to leave a message, it will instruct you on how to leave a text message. If you don't mind paying a $25 fee to do so. Recorded messages consistently remind you to "use the portal" to contact provider---but if the provider had submitted the PA so medication could be retrieved from pharmacy---extra effort to reach provider would not be required

I was patient with Clayton Medical Associates for approximately 3 years. My initial experience with…read moremy first FNP (Alyssa Lloyd) was good, but she left the practice after six months of me becoming a patient. I was then assigned to another FNP during which time I had questions about the level of my care, because I felt my best interest was not being met, as my Primary Care Physician. After all, there were times when I needed help or requested referrals, but it was met with denials. Once I started voicing my displeasure with my medical care. An incident occurred that I felt was handled by the FNP that was very unprofessional and handled in a demeaning manner. I voiced my opinion regarding it, and shortly afterwards, I received a letter telling me that I had to find another physician in 30 days because I was not in agreement with my medical care.

I've been a patient here for about 20 years. I'm currently seen by Dr. Joan Meeham and have been…read morefor many years. I'm more than satisfied with her care. I'm a geriatric patient now. I find Dr. Meeham to be very thorough. She takes her time with me and she listens and shares information. I hate prescription medication and she's been willing to allow me to make lifestyle changes rather than just handing out prescription after prescription. I appreciate that she explains but doesn't "push". So far it's working out. I'm healthy. I also love Renee, the reception gal and also Dr. Meeham's long-time lab phlebotomist whom I call "Painless". This is a good practice.

I was excited to have a doctor's office close by home and was looking for a primary care doctor…read more.. so I called 3 months ago and made a primary care doctor appointment with Dr. Russell. Today I got a call with only saying the doctor you Scheduled with (this Friday) after waiting 3 months is now out of the office. I got absolutely NO great reasoning why my appointment was canceled and they did not have any appointments until the END of August to reschedule.. even with another doctor at this location! I was shocked ... there was no real apology or suggesting being put on the wait list. It was simple... your appointment is canceled and you can get an appointment in August!? I am definitely NOT happy with this doctor's office and especially since I have been waiting for months and need to be seen! I would definitely NOT recommend this office to anyone especially if you are a new patient ... they didn't seem to care at all if you get in there or not!! Will absolutely be contacting someone higher up, leaving a review and warning others how this place is run. It's so sad ... I'm looking into going elsewhere now due to this!

Dr. Lori and staff there are the most caring and professIonal medical care team I've ever…read moreencountered! They are through and prompt!! They were committed to my well being and gave me their undivided attention. I am now a patient of Dr. Lori's for life. She has the bedside manner and genuine concern for her patient's that would a angel would feel soothed!!!

I wish I could give more than 5 stars. This is the best medical practice I know of. The office is…read morealways clean, neat and very well organized. The staff, and I do mean all of the staff, are fantastic!! They are kind, caring, friendly and professional. The are always so helpful. The doctor is, in my opinion, the best of the best. He is an excellent doctor. He is always kind, caring and listens to you. He always answers any questions. In addition, he is absolutely brilliant! I have been going to him for around 10 years and plan to continue. 5 stars+++++ and my highest recommendation.

Dr . K and his team are highly recommended. Knowledgeable, and very helpful, I'm able to feel…read morerecognized, and heard, be seen quickly! The staff is always extra friendly, with smiles! Perfect office!

I went for a wellness visit in May and Dr McGill charged me a $180 for an office visit. She charged…read moreme because she wrote a script out for BP med I have been on for 10 years ( I could have had CVS call it in) , we discussed my A1C from my yearly blood work, and because she told me that my Stye could take two weeks to get over (never touched or looked at my Stye). I had made a six month follow up appointment but canceled it due to changing doctors. Dr McGill refused to fill my BP meds until I called to find out why. She allowed me to do without my meds because she wanted me to come in for an appointment. The ethical thing to do would have been to fill for a week then have her nurse call and tell me I needed an appointment. Instead she allowed me to run out of meds that have worked for 10 years. What about her oath to do no harm?

Our son absolutely adores his Doctor here. Doctor "Megan" Wester. He has been going here for 10…read moreyears and is now 17 years old. She listens to him and they banter back and forth which makes him all to willing to open up and share with her. She asks the hard questions that teens do not like to talk about and because of their relationship he is opened and honest with her which I believe is important in pediatric care. She takes her time when we are in her office and we never feel rushed or like she is in a hurry.

I was excited to have a doctor's office close by home and was looking for a primary care doctor…read more.. so I called 3 months ago and made a primary care doctor appointment with Dr. Russell. Today I got a call with only saying the doctor you Scheduled with (this Friday) after waiting 3 months is now out of the office. I got absolutely NO great reasoning why my appointment was canceled and they did not have any appointments until the END of August to reschedule.. even with another doctor at this location! I was shocked ... there was no real apology or suggesting being put on the wait list. It was simple... your appointment is canceled and you can get an appointment in August!? I am definitely NOT happy with this doctor's office and especially since I have been waiting for months and need to be seen! I would definitely NOT recommend this office to anyone especially if you are a new patient ... they didn't seem to care at all if you get in there or not!! Will absolutely be contacting someone higher up, leaving a review and warning others how this place is run. It's so sad ... I'm looking into going elsewhere now due to this!

NEVER GET SEEN ON TIME! Dr. Doesn't even apologize when they come into the room. Appointment was…read moreat 10:40 got seen at 11:42. Dr. Rookwood is very rude.

There not a more dedicated and compassionate doctor in the world. In addition, she is always…read morecurrent in terms of medications, treatments and available specialists. I began being a patient in 2003 or 2004. When she sold her privately held clinic, I floated not really having anyone manage my healthcare. I never found anyone who met the standards of care that Dr. Nacouzi set. In 2012, I saw that Dr Nacouzi was working at Duke at Brier Creek. I was incredibly fortunate to secure a spot under her care. She has seen me through thick and thin. She always listens, problem solves, prevents illness and is available through Duke MyChart in 24hrs. I have recommended her to those who I love and hold most dear. I believe in her and trust her.

Michelle has been my primary care provider for over 20 years. She is kind and patient, quick to…read morefollow up with test results and feedback and suggestions for improvement in my health care. I hope to continue our relationship for many years to come.