This review is for Uncle Bucks on Haggerty Road in West Bloomfield, MI. Well where do I start? Do I start with the rude and outright mean employees who talk and laugh about their customers in front of other customers and add extra charges when they give you a "discount" on something. Or, the outright mean and disrespectful owner who said (and this is exactly what he said) "I'm beginning to think you're out of your mind!" Yes, this is coming from the owner to me, a customer. We spent nearly $1,000 here and rented chairs, canopy and tables for a wedding. When we went there, we got a quote from Jerry (female, who is suppose to be the manager). We asked if she can give us a break since we were spending so much money there and she knocked off 50 cent per chair and acted like she was giving us the world. They didn't have pictures of the canopy except for a picture that was one of the desks and Jerry pointed to the type of canopy we would get. So they have nothing to show you when it comes to the tents/canopies. They referred us to their website, which is terrible to begin with. We went ahead and paid for everything upfront because they claimed that since the party is in the next few days, they needed all the money upfront. I learned later that this is a lie and this is part of their scam and they took advantage of us because they knew we were desperate to get the material we needed. After we got home, we looked at the service agreement and noticed that the delivery charge was $75 and we live less than 2 miles away from this place. I then called and spoke with the person who answered the phone and just asked how much delivery was, she asked for my zip and I gave it to her, she indicated that it's $35. I then asked if it was $35 flat rate no matter how much you order and she said yes; further proceeded to tell me "if you order $100 or $2000, it's a flat rate of $35." So come to find out, Jerry gave us discount on the chairs and turned around and made up for it but doubling the price of delivery. This is how evil and backstabbing this place is!! The day before the wedding, they came to set up the canopy only. After it was set up, I went to look at it and noticed huge muddy footprints on the roof of the canopy. The canopy was disgusting; it looked like they rolled it through dirt. Even one of the guys who was helping in the setup agreed that it was dirty and was very apologetic (at last 1 honorable human being that works for a horrible horrible company). Also, the canopy was not the same one that Jerry showed us in the picture. I called the place and asked to speak to the manager, she conveniently wasn't there. Then I demanded to speak to someone immediately to remedy the situation and I asked for the owner. They took my name and number down and would have the manager or owner call me. The owner called me the next day, that's right people, he called me the next day.. the day of the wedding. I complained about the filthy canopy and asked him to replace it asap. He refused outright!! He refused to budge on anything and as a matter of fact told me that I was bothering him and his employees. The owner did ABSOLUTELY NOTHING to please his customer. In fact, he was outright disrespectful and condescending. He told me that if I wanted a different canopy that I would have to pay for it and that the money I've already spent on the canopy that was delivered would not be applied. Basically, I would pay for 2 canopies but only have 1. And, on top of it, charge me for delivery of another canopy. WHAT!!!!! I couldn't believe my ears!! I told him that I was going to report him to the better business bureau and he said he would counter my report. Two hours after an exhausting and unsuccessful plea to get a replacement canopy, 6 guys from the company came with cleaning material and a ladder, I didn't know if I should cry or laugh, I couldn't believe this was happening!!! The owner sent 6 employees over to clean the canopy!! This is how he decided to settle the situation. In the meantime, the catering company arrives and the guys are cleaning the canopy. The catering company had to wait 40 minutes before they can set anything up since the guys were still cleaning. When the guys finished cleaning it, it didn't look that much different. The mud footprints were there, just not as bold. The area under the canopy smelled of chemicals, it was HORRIBLE and the catering company was hesitant at this point to set up anything until the odor went away. The owner and the employees should be ashamed of themselves for the lies and for cheating their customers. Do not trust these people with ANY of your events! If they do this to someone on their wedding, imagine what they can do if it's not a wedding. They are unsympathetic and have all been trained in the proper art of deceiving their customers! Shame on you! I hope you can sleep well at night knowing you lie and cheat people who work hard and long hours to make a living! read more

Uncle Buck's Party Rental - The filthy canopy that they set up for the wedding - Party Equipment Rentals Near Me - West Bloomfield, Michigan

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Stay away from this place they are crooks, they charged my credit card for all these things that I never ordered and when I called to tell them they said I was lieing and they kept hanging up on my face. I had to call the police and have the police come with me because they were threatening me over the phone that if I ever stepped foot there I would need to watch my back. This place is insane I don't know how they are still in business!!!!! read more

If the price is right and you have a week to settle the errors of their ways, bad customer service, inconsiderate actions and responses, employees arguing during set up, sign the contract. If not, look elsewhere....not worth the headache, aggravation or wasted time! read more

I work at a local Senior Retirement Community we have been ordering from Uncle Buck's for many years. The staff there is very friendly and accommodating to all orders I need, even the last minute ones. There prices are good and they even lower them to follow the market price. We always order helium from them bi-monthly. The delivery guys are always helpful and efficient. I would recommend to anyone to order from them! It is also great to support local businesses. read more

Went to an outdoor wedding over the weekend where all the arrangements including, tent; chairs; tables; lighting, you name it was provided and set by this company and it was fantastic! I wouldn't hesitate to use them. read more

We have used Uncle Buck's Party Rentals for many events over the past several years. They are on time with the delivery, they are professional, the tents are awesome. They are extremely helpful when you call and order. Honestly, I can't imagine calling anyone else for an outdoor event!! read more

The response that they said was not true we had uncle bucks bring us tables and chairs for a birthday party when the guy came to deliver the tables and chairs the delivery guy who in my opinion is the "crook" here asked if I wanted him to help bring the tables and chairs inside my house or leave them in the garage I told him that leaving them in the garage was fine because the room wasn't even ready to put the tables in. He left the party happened they came back the next day to pick up the chairs and tables later that week there was a $25.00 charge on my credit card so my wife called and asked why and they said for helping set up the tables inside which wasn't true I was called a liar and told that the delivery guy came into my house and set the tables up which would make a normal person crazy knowing that he never stepped foot into my house the bottom line here is this place is horrible and I would never use them again they are liars and I threatened to call the police on them because they are crooks. If they were the last company to use for rentals I wouldn't use them. Also if you think about the response CHRIS P said if we requested and approved something why would we have had a problem for $25.00 I don't think so these people are crooks so be careful if you deal with them read more

I used Uncle Buck's for my wedding in June. They only looked good on paper. I was perfectly happy with my contract and my layout on paper with the picture of how things were going to look. The day they arrived to drop things off they didn't call even though I spoke to the owner the day before and she assured me they would call when they were on their way so I could wrangle up the 3 children I had in my care and make sure they'd be taken care of while I supervised the set up. They didn't follow the set up of the tents, even though they had a diagram with measurements and landmarks pinpointing exactly where things were supposed to go. They came out 4 days in a row just to deliver what we needed when it was supposed to be a one day thing. They lied to me when I questioned where the rest of the items were, used my husband to help them set up the draping in the garage because they couldn't figure it out themselves, and even came out 2 hours before my ceremony began to fix something that should have been fixed long before that. They were a day late picking up everything and left their mess of zip ties on the lawn until my mother-in-law asked them to take care of them and even so she had to go back when they left to make sure they were gone. They were great on paper and I was super excited to see how things turned out, but there is a definite miscommunication between the people in the office and the people in the field. What was drawn out on my layout wouldn't work in real life, causing me to rearrange the set up of my wedding after months of planning. We were not offered an apology for the missing items (which, when finally delivered the day before the wedding, didn't match the rest of the dishes), no apology for the inconvenience of not calling any of the 4 days they were delivering our items, we were not offered a discount or refund for our troubles, or even given a goodbye 3 out of the 4 days they were there. That's just unprofessional. We were not impressed. read more