Nothing makes me feel as clueless as going on a mission to get my 10 year old nephew the latest fad…read moreelectronic toy that he wants for his birthday. First of all, I would feel a lot more comfortable asking for an "Ignitor", a "Slam Bam", and an "Erupter" if I actually knew what they were. (Is it just me, or could you just as easily find things with similar names at an *adult* store?) Luke at EB Games, without being remotely patronizing, gave me a quick primer on the Skylander game craze, went into the back storeroom to search for a few of the highly desirable figurines from my nephew's precious handwritten list and gave me hints about future gifting. I wish I had just come here to begin with instead of traipsing around town in my quest for the toys which will undoubtedly become a parent's elusive nightmare around Christmas time.

Bought my daughter FIFA 17 for Christmas and when she opened it on Christmas morning, it was the…read moreFIFA 15 disk inside the FIFA 17 package...needless to say, a disappointed nine year old!

This place has an amazing selection of movies and games while also providing the consoles needed to…read moreplay your specific game. The games and movies are valued at a reasonable price and the service is great. Would recommend to any person wanting to buy or sell their retro and new games.

This place is pricy. Well I came here to browse. I don't play as much video games as I used to…read more This is a very interesting store. Its definitely an eye opener for me to see how a very retro game can sell for thousands of dollar. Some game on the shelf, I have never seen or heard of. That is pretty cool. I would say this place is like a antique store but a more of a demand kind of antique that they sell here. Lots of inventory here.

One of many great places to look for games of any kind from any decade in video game history…read more Whether it's the NES or the Xbox One, it's a nice place to browse and collect! Though it can be a little bit hard on your wallet, there are some cheaper options available. Had a great time talking with staff about retro games and the console wars, and was also nice about any questions I had! Would visit again.

Check your games before you leave there is a good chance you will be given the wrong game and then…read morewhen you try to exchange it they cant find the games they have so the real fun starts when you want a refund for some strange reason they want to charge you an extra $10.00 be very careful when shopping here that was my first and last time in a used video game store once being tried to be ripped off was more than enough. why do you delete negative comments on facebook do you not want people to see who you really are?

This is the best EB Games in the city hands down. The people who work here are friendly and make…read morebuying video games the joy it's supposed to be (coming from a non-gamer). I came in to pre order and buy a game as a gift. They made the process easy to order it in. They also called me when it arrived. Very seamless transaction. Ample parking in front, staff is super friendly and the store isn't too big so easy to find items.

Really hit-and-miss experience for an EB Games. Coming here, I've had both the best customer…read moreservice I've ever gotten at an EB Games, and also the worst service I've ever experienced. I almost always find that new arrivals are sold out at this particular branch when I get here, and that may just be because there are a lot of avid gamers in the area (so if you're like me and you work in the morning/daytime, you may find yourself disappointed when you finally find time to come here on the exact release day of a new game, and it's already sold out). Just call the store first before coming in, and they'll always be happy to let you know what they have in stock, whatever it is that you're looking for--saves you the disappointment of walking out empty-handed. For reference, I find the Coventry Hills EB Games always has what I need if Beacon Hill EB is out of stock, and they're decently close by car, so they're worth calling if you're in the Northwest area! The staff are all very, very knowledgeable, and there are genuinely good deals to be found. If you ask for anything, someone will always help you out, but the main thing to look out for is to call in for brand new releases if you don't pre-order every game you want in advance (don't rely on the online 'in-stock' information on EB's website, better to ask someone put a copy aside for you, as long as you pick it up on the same day). For those that care about service, the daytime guys are always fantastic when I come in. There was one person in particular who work in the daytime who was probably one of the nicest and most helpful guys I've ever talked to at an EB branch. He made some solid recommendations while I was there, chatted a bit about games in general, gave me some great discounted deals on used games that didn't have their original boxes anymore, and would always go out of his way to double-check things thoroughly if I had a request. The other day, however, I came in the evening after a long day of work and was psyched to buy a new game. I figured I'd trade in some old stuff I had to see if I could get some credit to cover the game's cost. I grabbed some games and walked in, went to the counter, and asked if I could do a trade-in. All the clerk said to me was: "It's a little late to be trading in games, isn't it?" I paused, panicking I was being 'that' terrible customer who came in right before close, and was getting ready to apologize for reading the time wrong and that I'd come back some other time, but I glanced at my watch and realized that I hadn't made a mistake, and that they still had more than an hour before close. After I responded with an awkward "Yeah, I guess it is..." (while repressing a very Canadian 'sorry'), he replied: "Well, it is what it is." Yikes. In the end I did get what I came for and he wished me a good night, but I can tell you my friend standing beside me was livid and asked why I hadn't complained on the spot. I guess I'm just not that kind of person, and bottom line, I did get tons of credit for my old games and I snagged the last Limited Edition copy of the game I came in for! The clerk was fast and tried to be helpful by making further recommendations, however my friend was so blown away by the initial service that they decided they'd never come here at night again. I didn't mind as much, so it depends on whether or not good service is your 'thing'. Some staff could leave a little to be desired in terms of customer service, but they do know their stuff, and they get the job done efficiently, so I suppose it's good enough.

Sister likes to go to EB games. This is no ordinary EB Games Stores. Its EB X. Whatever that means…read more This store is bigger then the other EB games selection or that it seems bigger. So came here to see what is on sale. Didn't see anything I wanted. But it was good to see what they have out there. Store is bright. Staff here seems too busy to care what you are working on.

Pre-ordered a PS5 for the holidays. When it came in, they emailed me to let me know and also…read moreprovided me a pick-up time. On arrival, they had a bit of a line up but it was all managed well with social distancing. Everyone was super friendly in store at pick-up and the whole transaction was seamless. Not to mention this store has a great variety of games as well as gaming merchandise, which is great to know for the future when I need to pick-up other things for the console.

Great family friendly store with knowledge staff, who know the products and inventory. Doesn't…read morematter who I deal with, it's always a pleasure stopping in and chatting during my purchase. I feel it's an experience more than just the by itself. Always lots to see from all video game and video related eras. Always something new in the inventory is always changing!

Was a bit disappointed at first but problem got corrected. What had happened was a paid for the…read moreright game and was given the wrong game. I am living in downtown and I had to make a second trip back to get back the right game. Well no hassle on getting that corrected other than the special trip. Well only reason why I come here is because they have more game selections and its guarantee to be in stock. Other places would be a hit and miss or limited selections. I only get the new games because its mostly for my sister. So for new games its almost higher chance in stock. Nothing wrong with used games but not great for gifts and you don't usually save much from the new one.