The gentlemen that work here are just that. I requested a price quote on tires a few months back…read morebut wasn't ready to get them at the time. When I called them to make an appointment, although the price increased, they still charged me the original quoted price. They didn't have to do it but they did and I'm truly grateful. I was in and out, back on the road in what seemed like minutes with new tires. To add, their prices bear out everyone else I called. It's the kindness of these guys that will bring me back.

Brought 2 of our vehicles here to have the tires swapped. A few minutes after arriving they told us…read morethey couldn't swap them because they were all wheel drive vehicles and tires were different sizes (going from an acadia to explorer). My husband and I have both worked in the auto industry do we already the tire sizes were able to be swapped, and for that matter both our vehicles are front wheel drive! My husband asked to see the vehicles while they were in the air (to double check), and sure enough FWD. He asked the girl who checked us in if she could just let tech know to double check before they give customers wrong info. She pulled the tech aside and told us tell him yourself, so my husband did. Tech had nothing to say except "ok" and gave him a dirty look. There was no "hey we were wrong we apologize"... just nothing. When cars were done my husband tried to tell the tech have a good day and he walked away and didnt even acknowledge him. We came here because ive been a customer in the past and never had an issue. 1. Not having the knowledge to know the difference between AWD and FWD - not good if youre in the vehicle repair business. 2. Not offering any kind of apology when it was YOUR mistake, just bad manners. 3. Walking away and not acknowledging a customer who was polite but pointed out your mistake and told you that you were wrong - unprofessional. We wont be back.

aaron was my sales person he got me exactly what I wanted i recommend Aaron if you go to napletonsread more

In July of 2024, my husband and I purchased a used Ram Bighorn from Napleton. Came with a 100,000…read moremile warranty. Come July of 2025, when the inspection was due, we take it in on a Saturday to have the inspection and emissions performed. The truck passed just fine. This is important to know, because one month later there was an oil leak on the truck. We took it back to Napleton, because we figured this would surely be under the warranty. Turns out it's not. They wanted almost $1,200 just to repair the oil pan under the truck. Apparently there was so much corrosion on the oil pan that it caused the leak to happen. We told them that the truck was just in for an inspection a month prior to this, and they couldn't care. Pretty pathetic that they're selling used vehicles with corrosion problems and who knows what else. Even more pathetic for this to not be included in the warranty. The cherry on top is the ridiculous price they wanted for the new oil pan and to install it. Another shop quoted us less than $500 to fix the issue, and even less if we provided the necessary part. Definitely get a vehicle somewhere else. I'm so sick of slimy, inconsiderate salesmen selling cars for so much money for them to have so many underlying issues. Shout out to Bob for being a creep and texting and calling us so often after the purchase that I had to block his number. He even texted me happy birthday on my birthday, which is just so weird. Overall I'm super dissatisfied. Even my own mother tried getting her car serviced here for them to charge an outrageous price to just pass inspection, for her to just take it to another shop where it passed with no work needing done. Pathetic.

Your location…read more Mcelwain Motor Car Co 911 Lawrence Ave, Ellwood City, PA 16117 Chevrolet dealer Sorry for the length of this review as it is a long process to get to this point. Also, I am NOT a mechanic by trade but I do have multiple classic cars that I have and continue to rebuild in my spare time. In December of 2019 my friend, now fiance, wanted to trade the Jeep she had on a newer car. A friend from work talked her into going to this dealership because her family was personal friends with Floyd, the owner. So she goes and finds a used Jeep Wrangler that she likes. She signs the paperwork and as she had never bought a car on her own was very proud. This "family friend" failed to tell her that for about $1000 less than what she paid for her 2016 Jeep Wrangler she could have had a brand new one. Whatever, 25 year old girl going by herself to a dealership, what do you expect, right? So a few months go by and the Jeep starts stinking like antifreeze. I put the Jeep on the rack and immediately spot a pin hole in the radiator. She calls the dealership and it goes into the shop. Monica, service girl, calls and says that there is no leak and the Jeep is fine. I tell her that I have a picture of the leak and would gladly show the techs where it is. She proceeds to get angry and asks if I'm questioning her techs. Instead of fighting with this woman I let it go and take the jeep home. A month or so later we had to take it in because of a clunk in the rear axle and of course the antifreeze smell. Low and behold this time they found that leak that wasn't there before! But they were unable to find anything wrong with the rear end. So we pick it up again and go home. Then the Jeep started stalling when we start it. So every time we start it when it's cold the jeep stalls. It's been there 3 different times for this issue and has yet to be fixed. The straw that broke the camel's back started this week. My fiance, who is 8 months pregnant, was driving and the check engine light comes on and it won't accelerate over 40 mph. I use my scanner and pulled a code that I had never seen, P06dd. My scanner immediately says that this is a critical error and that the oil pump is not working properly. Back to the shop again. We get a call today and I had the opportunity to speak to the service manager. He tells me that the oil cap was loose and they tightened it up and reset the code. So instead of having Jeep run diagnostics while the code was on they just reset and told us to pick it up. Now my pregnant girlfriend is driving a jeep that has not been fixed and we're supposed to get snow. All of my vehicles are manual transmission so she cannot drive them and I guess they want us to wing it. So now I'm going to call Floyd out. Floyd, do you believe these are good business practices? Would you let your pregnant daughter drive an unsafe vehicle. Would you charge her more for a used car than a brand new one? You had told my significant other that you'd take care of her. Is this taking care of someone? I'm not just questioning your business, Floyd, I'm questioning your ethics and business practices and I'm going to post this on every message board I can find until you right this. I am also sharing this with the BBB.

This is the second truck I purchased from Mcelwain online. J. Everett Internet Sales Manager…read morehandeled both purchases and it was an absolute pleasure working with him. If you'd rather buy a vehicle in the comfort of your own home you really should buy from Mcelwain.