I used CNB from 2001 until late 2010, had multiple checking and a savings account with them, and…read moreheld a mortgage with them from 2006-2010. I only left after having moved 700+ miles away, and even THEN it took me two years before I finally closed my accounts. From the tellers to the loan officers, I always had such great service, and they really offered a full suite of online banking services for most of the years that I held these accounts. I've since switched over to a large, national bank in a metro area, and REALLY miss the personalized service I always got from CNB!!

I am writing to commend Alyssa Whitcomb for her expedient and helpful work on my construction loan…read more During a time of emerging pandemic issues, I needed to apply for a construction loan for our new home. Melyssa was informative, fast and ever so conscientious of my needs. This is my first construction loan and I needed much guidance. As Melyssa and I went through the process, she was quick to keep me informed and ask specific information. I never once had to worry where I was in this process and I was pleased beyond my hopes of loan success. I am sincerely grateful for the help and will not hesitate to recommend Union Bank and Melyssa to anyone in need of a loan or information in the loan application process. Julia

Final Version for Review…read more I've banked for over 30 years with institutions such as Bank of America, Capital One, and JPMorgan Chase. This was my first experience working with a smaller regional bank, and it has been very different from what I'm used to. When I was buying a business in Vermont, I took a loan through National Bank of Middlebury. As an out-of-state buyer, I relied on local recommendations and expected a smooth process. However, the loan application was slow and grueling, taking much longer than I had anticipated. A few years later, I applied for another business loan, and it took only two weeks to complete the entire process -- a stark contrast to my experience with NBM. In addition to this, I've experienced repeated delays with ACH payments and outbound transfers. Transfers into NBM process quickly, but transfers out are often significantly slower than what I've experienced with larger institutions -- often taking up to two weeks. Most recently, after selling my home, a payment issued through NBM still hasn't cleared a week later. By comparison, I've moved similarly large sums from major banks, and the funds were available the next business day. Even after depositing the NBM payment into my non-NBM account, I deposited a similar sum, and it cleared within 24 hours. One other significant issue has been the bank's outdated security measures, which feel archaic compared to what I've experienced with other banks. This has made certain processes more difficult than they should be, especially when dealing with electronic transactions or interbank transfers. While I understand that many long-time local customers may be satisfied with NBM's services, my experience has been frustrating, especially when compared to the speed and efficiency of larger institutions. Based on my experience, I would not choose a small regional bank again.

Im not sure what they changed but my card has been getting decliend and locked when using it for…read morerandom purchases. Cat food at the local pet mart? declined and locked. Payment online to best buy? Declined and locked. They started using a 3rd party security group. So you have to call them first. Cards still locked. Have to call up bank of middlebury after and have them unlock it on their side. Get your card locked once and you seem to enter into this limbo start of getting locked. Is it any better than a big bank? I don't know anymore

This is the only place to get US cash in Derby Line. If you are Canadian, this is the closest ATM…read moreto the border.

This bank is located on the US/Canada boarder & is a great little place. I stopped in to have some…read moreUS currency changed over to Canadian & had no problems whatsoever. The people were very friendly & if I lived in the area I would more than likely be a regular customer.

Northfield saving bank is the best bank in the state of Vermont goes out of their way to help me…read morewith my financing needs I'm working with the Essex and Williston branch but do stop to use the atm at all the branches god bless this family run banks.

NSB is not my bank, but I have to use it for duties as a treasurer…read more Everyone, from the tellers to the bank mgr, are super friendly & customer-oriented. The manager has gone out of her way to help me transfer ownership on the account, answer questions, keep in touch on paperwork or issues. I think that is pretty cool since our group's petty cash adds only to a few bucks a month. No outrageous fees either! I dig the NSB pig flying logo too. Props to Northfield Savings Bank for being still a Vermont based bank & reminding what banks use to be like.

I've been banking at Peoples trust ever since I was little. My parents have all their accounts here…read moretoo. I've never had any problems with anything service related. I've been to multiple locations (Georgia, Essex and St. Albans) and have always had nice, professional and friendly treatment. Lost your debit card? No problem, they'll send you a new one! Overdrafts? pretty fair! Have a question? they will do their best to answer it. I don't get my loans here tho, because I've heard they are a little high!

PTC some great employees at most of the branches. I use to work for PTC but left because of all the…read morechanges they made adding fees, it wasn't PTC a small hometown bank anymore they were trying to act like a corporate bank. PTC just recently videoed them do acts of kindness of paying for people's groceries at Hannaford. They want to show they are a bank with a heart. While yes it was nice, they should of used the money to waive their new fees for at least the month of December if they wanted to do something nice for Christmas. That would have actually benefited their customers that they still have.

This credit union is awesome! We have been members both personal and business since it was GE…read moreCredit Union. We have dealt with every kind of situation, mortgages, business loans, credit lines, vehicle loans and have always been treated well, even when there were problems. They helped us through all of them. Occasionally you get an unhelpful teller but mostly because they are new. Highly recommend for anything!

I think the customer service could be better, you dont tell a customer no! Js! Or at least explain…read morewithout getting hung up on!