I contacted ProRestore on a Wednesday with a non-urgent request for an inspection/estimate. As I…read morewas headed out of town for several days, we settled on a Monday appointment. Garrett was kind and thorough in his inspection, and gave me several great tips for how to care for our bathroom ceiling mold (thankfully my particular situation appears to be easily resolvable as DIY). He provided specific recommendations and products, and I SO appreciate that he didn't try to upsell any unnecessary/expensive interventions. That sort of customer-focused approach is what will bring me back if I should ever need a major remediation. Thank you!

Quick response, came out for the full HomeHealth Inspection, found mold in my daughter's bedroom…read moreand in our attic. The owner walked me through the entire process and offered a fair price for what I was receiving. Couldn't be happier with results highly recommend

Highly recommend for any project. The employees from the painter to the master carpenter are…read moreperfectionists. They are all comitted to doing the job well and work well as a team.

From the owner: Kitchen Remodeling Bathroom Renovations…read moreHome Additions Handyman Projects Fire & Water Damage Restoration Light Commercial Construction Commercial Snowplowing

My condo was water damaged by my upstairs neighbor's overflowing bathroom sink. The water soaked…read morethrough the bathroom ceiling & fixtures. Soaked through the inner & outer walls of the linen closet. Water seeped under & on top of the hardwood floors. MA Restoration arrived within an hour to start remediation. The team brought in giant fans, drying machines, plastic walls to contain heat, removed wet wooden floor. Within a week or so it was determined there was no mold. After my insurance adjuster completed his appraisal of my heavily damaged unit, I hired MA Restoration to do the renovation work. I cannot say enough positive things about Steve Karas and his team. They are all craftsmen. They take pride in their work, they are no nonsense. They are polite, respectful, trustworthy, dependable. Always called before they arrived. Always on time to start the day. I know this because I met them every morning at 7:30. No radios, always neat, always cleaned up at the end of the day. Steve was always in contact with me regarding start dates of the renovation. He always checked with me to see if dates fit into my schedule. Steve was always available to take my phone calls or texts or to return them. He explained the renovation process step by step. Answered all my questions, no question was too dumb. The renovation was done in 2 parts. First, the bathroom. Steve had to acquire a building permit to do the renovation. Steve's team removed bathroom ceiling, celling fixtures, and linen closet walls. Old insulation was removed. Replaced with up-to-code fire wall insulation. Building inspector checked on the progress. Everything was replaced and painted. Building inspector signed off on bathroom renovation. Second project was much bigger: living and dining room, kitchen and foyer. I had about 800 ft of floating hardwood floor installed at "diagonally" throughout the 800ft of space. Lots of angles in condo which meant a lot of cutting. Another great job. Very efficient workers. John and Chris are both great workers. They arrived promptly and immediately started to relocate all my furniture to other areas of my condo. Very organized. Very careful with all of our furniture. With empty space they were able to remove all the wallpaper, and then remove about 800 ft of a floating hardwood floor. They very carefully removed all the quarter rounds. On another day, they moved my 3 kitchen appliances to another location. Nothing damaged, all very neatly done. All flooring & wallpaper removed. The painting crew did an outstanding job. Sanding and priming the walls. So smooth. They had to paint with 4 different colors. One color for ceiling, a second color for the crown molding, chair molding & baseboard, a third color for the upper wall, and a fourth color for the lower wall. Also had to paint the quarter rounds that John and Chris replaced. I had a dark brown window seat painted the same color as the trim. Doors had to be removed, primed, painted, and replaced. Excellent work. Cleaned up after themselves. John did a very professional job on the wooden fireplace surround. Used the same flooring material. All cutting of the boards was done outside the building. I did appreciate that fact. When all work was completed, Chris & John replaced all the furniture, appliances and area rugs. They neatly stacked the excess wood flooring. Steve and his crew are talented, efficient, thoughtful, don't take short cuts, use quality materials, dependable. I highly recommend them.

If I could give MA Restoration a sixth star I would. I cannot recommend them strongly enough to…read moreanybody dealing with the awful situation of water damage and mold. Brian from MA Restoration returned our call and scheduled an estimate visit quickly. He was very professional and thorough with his explanation of the process and timelines. The remediation team led by Manny was also top notch. They kept us up-to-date on progress, and were really thoughtful about entering our home during a world health pandemic. The results really speak for themselves. The remediated area looks brand new (and although I wouldn't) you could eat dinner off of the subfloor. MA Restoration came highly recommended to us from our plumber, and after this excellent experience, I can see why.

Great company! So easy to work with. I called on one evening and they came out and did an…read moreinspection the next morning! Then they sent over the quote the same day by noon - woah! Far more efficient than most companies I've worked with. They're also extremely patient, kind, and down to earth people that go out of their way to help you out and realistically answer any questions you have. Thanks, Jason and Kristi! I definitely recommend working with these guys!

We hired Advanced Cleaning to deal with some mold after our roof leaked due to ice dams. They were…read morea pleasure to work with and did a great job.

the work they did was perfect it took 6 months to get…read moreeverything done that was the only drawback Julio and Derek did their best to push things along.

Not good at all, there are still issues with the work they did. Instead of trying to get them back…read moreto repair their shoddy work, I found it easier to just do it myself and get it right the first time. Avoid this company.

Unhelpful, vague, and very disinterested in actually helping customers. Go ahead and call them and…read morejust listen to how the reception lady talk to you. Watch, you'll see.

My family and I had a house fire 7/15/24. We have been out of the house since 7/18/24. This entire…read moretime we were being led into a dark hole. Servpro of Worcester cleaned out our home and took care of the damaged belongings, they did amazing! That is until they laid off the best staff we met and then the demo work needed to be done. Our kitchen was torn up and our floors due to water damage. We were being told by the supervisor, this was okay and they were in talks with insurance. Time going by and by and we stopped getting phone calls or updates on the project. Finally received an email randomly that they're still working on an estimate for rebuild. This was 10/29/24. My husband and I tried again and again sending emails, phone calls, texts to the supervisor and contractor. Nothing. The secretary didn't even answer. I finally reached out via email(see pictures) with the advice of some more experienced family and this company just dropped us no questions asked. Our insurance adjuster and I had a conversation immediately following this email and he said the company had not been in touch with them since about September and hadn't gotten ANY approval to tear up our house this way. The adjuster said it may have been fine to do so AFTER approval but now are working towards covering this damage. The adjuster spoke to the Servpro supervisor himself and was basically told to pound sand and if they don't get paid the bill was being sent to me and my husband. To say we are stunned, frustrated, and TIRED is an understatement. We want to go home and that has been pushed even longer because of this company. Currently working with our insurance and another contractor to remedy the situation best we can. Way to go Servpro