I finally canceled my subscription after 25+ years. Too many missed deliveries, bad service, continuous grammatical errors, and billing problems. Sad. I think the UT is going under. read more

First of all, I wanna make it very clear that if you're someone interested in reading the morning paper, please don't order it through the San Diego Union tribune. I now have a much better understanding of why people don't purchase the paper any longer in an effort to keep this review short I'll get to the point. I ordered the paper some six months ago paid for only Sunday deliveries since then for the first three months, I didn't receive paper the last few months I've had to call them every Sunday and ask for them to deliver the paper they give me a pre-recorded message stating that they will contact, my specific delivery person and management to tell them of the problem that is a joke!!! that has not been done. I've also called the office. which I thought was direct. It pushes me to the Philippines and I get the same response every time again nothing has changed. I even sent an email to the editor no response it's saddens me to think that this is where we are today with a simple paper delivery to think that I could call their number and speak with somebody. That's going to be honest and give me an answer and take care of my issue is a complete joke so at this point, I hope that the Union tribune takes my money, and invest towards training for the people they hired in the Philippines and anyone else associated with that company I will never ever order a monthly or daily subscription to the Union tribute and if you don't want some frustrating moments with them, you better not either... read more

Union Tribune, I guess that's because Charmin was already taken. I don't think that the company realizes that they missed their own funeral. Please put it to rest, remember it for what it once was, unbiased, deliverable, interesting. read more

Oh, a paper I used to love now I haven't ended up receiving a paper since December 2018. Granted I may only pay for the Sunday Paper but this is ridiculous. In January I called week after week saying that I never received my paper. It's now March with not a single paper delivered. I now have credit through April 21st, but what does that mean since a paper hasn't been delivered. My phone calls are outsourced to the Philippines each time and every time I am told they will send a message to the carrier. In February I was told the UT was having issues with certain delivery areas from San Clemente to San Diego and that they were in process of finding a new carrier by end of February. It's now March and I still didn't get a paper. I called back and was told that my area was not part of the affected area. So what you're telling me is that the San Diego UT just has not decided to deliver my paper which I auto-pay every month. I tried calling the offices here in SD and kept getting sent to the call center in the Philippines. I keep getting told give them one more chance. When is enough enough? read more

WOW, 2 emails unanswered to cancel and after getting a hold of my 3rd rep., 17min of my begging to be canceled it still wasn't cancelled. Finally rep. says he will cancel and needs to process request. Another 5 minutes pass by. Told me I would have to stay on the phone for the request validation, Fake background typing noise. Had to hang up. , Called Bank and wrote U.T. cancellation letter. Maybe the subscription will stop ??? FULL ON GANGSTER MENTALITY. I've experienced aggressive but U.T. is TIMES 10! I think i had 4 hours in the process just to cancel. (?) read more

A complete scam!!! I recently was approached my a sales representative for the Union Tribune outside a local grocery store. I was offered a $15 gift card to the grocery in exchange for a month's subscription of the newspaper, which cost me $10. I thought this was a great deal, so I accepted. However, when I went to cancel my subscription after the month was over, I was informed that I was required to pay four billing cycles before I could cancel. I was intentionally mislead by the sales representative, who told me I only needed to pay one months subscription, so he could sell more of the tribune newspapers. When I informed the calls representative, she told me nothing could be done and that their sales reps were third party individuals whose identity was protected for security purposes. A nice way for them to not be liable for their reps mistakes and lies. I filed a formal complaint, but I doubt anything will be done about it. Now I am stuck paying for a crappy newspaper that I didn't want in the first place. Stay away!!! read more

Exasperating. I just wanted to help out a local high schooler by donating a one-week subscription to his high school. I checked and rechecked to ensure that the paper would not end up on my walkway. Sure enough, this morning, there is a paper there. So, this is a worthless donation. Now I have visions of endless papers needing to be recycled daily with no relief in sight. Yes, I was once a subscriber and it was impossible to get rid of this print-plague. It's like a virus for which there is no cure. It is unacceptable when customer service representatives provide only a generic first name. I am confident there will be no record of my call today and that this will be an albatross that will require too much time and effort to be rid of. The "supervisor" (who I am sure is just a co-worker) would also provide no meaningful identification. WHY MUST YOU CURSE ME, UNION TRIBUNE? I HATE YOU. GO AWAY. read more

Subject: DECEPTIVE BILLING PRACTICE As a subscriber, I just became aware of a "new" policy that I find reprehensible. When you stop the newspaper delivery for vacation or business trip reasons, they do NOT give you credit for those days. I was away in June and September for 10 days each (about three weeks total), and they continued to just charge my card every 30 days for the total regular monthly subscription amount. In my case, the charge is $6.50 per month for everyday delivery (which I think is fair)...but be aware that they are totally inconsistent with what they charge; others could be paying less than me or twice as much--it depends on how much you grind them in the phone conversation...they will probably give you whatever rate you ask for. According to the customer service representative I spoke to today, they changed the policy back in 2009 (not issuing credit for papers not received), and that you only get credit if your stop request is for more than 30 days,or...you must cancel your subscription, then call back when you return to restart it (then they don't charge you for those papers). How does that make sense?!?!? In this era when newspapers are losing subscribers to digital media, they need to be straightforward and fair, and they are clearly not. Frankly, the paper has become progressively less interesting as they pare down the staff and utilize national news services to fill the pages. Take a look at the Los Angeles Times to see how mediocre and "small-town" our big city newspaper has become. read more

*****UPDATE***** The UT got back to me first thing in the morning and canceled the subscription!!!! It only took a few phone calls, but the email through their website seemed to do the trick! YAY!!! So, happy!! I just thought I had to share that they finally did it, and are refunding the last charge. At least they got this right. This is the most horrid newspaper EVER!!! Their Manchester/GOP/Bias slant is obvious in everything they write. Their sales tactics are beyond honest. I am posting an email I have sent them. Well, as of yet no response....I still get their worthless paper on my door Friday, Saturday and Sunday. EVEN AFTER WE CANCLED!!! TWICE NOW!!!! AND IT DOES NOT STOP!!!!! On my fiancé's behalf, she is a transplant here, and was duped into getting a subscription from these jokers. Yes, she has called and canceled with them twice now. We still get the paper. She still gets charged on her card. They will not STOP! read more

Wow... is it impossible to get a paper delivered!! Ten days now and no paper. I've called as many times asking for credit and or another paper, but to no avail... so bad. read more

My first newspaper order was a bust. The agent at Walmart told me I would be paying $3 a week and I had gotten charged $45 so I cancelled it and reversed the charges. I decided to try them out a 2nd time. I paid $23 for 2 month subscription on November 7th, 2014. I never saw a single paper until Dec 8th, 2014. On December 8th I received two papers and then none. I had talked to many managers and they told me my refund was being processed. It doesn't take 3 months to give someone a $23 refund! I would seriously give them no stars. IF YOU ARE SMART DON'T GET YOUR PAPER FROM UT SAN DIEGO! GO TO LA TIMES AT LEAST THERE YOU'LL GET YOUR PAPER :) read more

I've had it. I've subscribed to the UT for 30+ years. They've basically stopped delivering to my residence. Every day it's hit or miss. No paper for two days. Then a paper. Then no paper. Then a paper, etc. No amount of calling, reporting, or conversations with customer service does a thing. They can put a man on the moon, but they can't put a newspaper outside my front door. Is there not one person out there that wants a job? One more way that California is broken. read more

I'm pleased with the content of the newspaper and with my home delivery. My only complaint is with the deceptiveness of the bill. I just received my annual bill, this time for $688.79. $39.54 of that is to pay a balance due, even though a year ago I paid in full to 24 January 2018. The $688.79 will carry me only through 2 January 2019, which is 49 weeks. I expected to get a few extra weeks due to having several vacation stops. In the fine print I can see two possible sources for the extra charge and the short year. There are up to ten "Premium Issues" at up to $3.99 each that are not include in the $688.79. There is a transportation charge of $83.31 that I assumed is included in the $688.79, but the wording is vague enough so that the transportation might not be included. The Premium Issues and transportation probably explain why only 49 weeks and why a balance due. I object to those charges being hidden. If the SDUT wants me to pay for transportation and special issues, then include those charges in the total due; don't hide them in the fine print and surprise me with them at the end of the year. read more

Horrible. Always late. ALWAYS. Can't wait to cancel them. They have horrible customer service and no accountability for their employees. Discontinue their service and get your news online. read more

Their delivery service is world-class awful. If trying to convert us to digital just say so instead of all the lies every time paper is not delivered. read more

The UT no longer cares about anyone in San Diego and only cares about making money. Manchester has outsourced jobs to a different country while complaining about the job rate and laying off personnel as well. Also, they WILL NOT refund your money if you stop your subscription and still have money in your acct. They also will no longer extend your subscription when you stop your paper for a vacation. If your subscription date has passed they still continue to deliver and then try to force you to pay, even though you did not authorize it. Most people are not aware of their final paid date, and usually get a notice from the carrier, but not always. The carrier is an independent contractor and can pretty much do whatever he or she wishes. They may or may not include a notice buried deep within your paper, but you never know. The UT is a total joke now. I took the paper for 30 years but now I exclusively get my news from TV and read various papers on the Internet for FREE. The UT has just raised its newsstand price and has eliminated the double purchase of Sunday papers at a lesser rate. I now get all my coupons online and have way more than I can handle, and they are FREE. I am so happy to not have that rag in my house any longer. The UT does not even deserve 1 star, but there is no selection for a one-fourth star. If you are smart, you will stay away from the UT and save your money! read more

I literally pitched in a few bucks for a kid who was trying to get a scholarship and now they won't leave me alone. I get emails and phone calls all the time. I don't even live in San Diego.... I have told them I do not want to renew and I would not pay any dues because I literally did not sign up for the newspaper. Seems pretty unorganized. And I just want to be left alone at this point. read more

Less than 1 star is my rating! Once they have your credit card it's like trying to pry it away from a monkey! They lied to me about how easy it would be to cancel after my 1 month trial - I canceled a week in advance which apparently pissed them off because they said I wouldn't receive my last week. Fine. But after that they ran my card again, (they weren't even delivering papers to me) and I called 3 times, spoke to a supervisor who said it would all be cleared up in basically a month's time!!! but they never did credit back the charge. And emailing customer service is futile. I would love a job that I sit back in my chair and email people telling them to call the main number of the company I work for so I have to do basically nothing all day. DO NOT SIGN UP WITH THE UNION TRIBUNE, GRAB A PAPER FROM A BOX IF YOU NEED ONE. read more

Wish there were a button for NO stars for the UT and its deceptive business practices: Before the UT changed hands, I was credited for papers missed while traveling. That policy was deep-sixed. I decided to let my subscription lapse during a two-month trip last winter. Papers kept coming and I assumed they were freebies to keep UT circulation figures honest with advertisers. This week a hefty bill came for those unordered papers. When I enquired, Customer service made a rude response, basicallly telling me I was a dummy to not have read the fine print at the bottom of the billt, which describes how papers keep coming unless the subscriber calls to cancel. They describe this as a generous "grace period." It's not possible to let a subscription lapse, as with magazines, and I sure don't remember seeing any fine print. I was also told/threatened that I'd be turned over to "Collections" should I not pay the bill. Subscribers, beware. read more

Do not sign up for the marketing scam at the Del Mar (San Diego) Fair!! Don't let the cute comics, (funny pages) themed "free" umbrella entice you! On July 4th 2013 my family and I attended the Fair and the Union Tribune had a booth set up in one of the buildings. It was a promo to add Friday and Saturday's newspaper to your current subscription. At the time I was only having Sunday delivered. I was assured that if we already had a subscription there was no extra charge. It was a special promotion for the fair. I still have the signed form that states the price is 10.18 per month. Well, the folks over at the UT started charging me double and at the 14.59 rate. I did not notice until last month when I saw two charges together on the same day. The other charges were at different times of the month so I did not notice. I called on 1-13-2014 and was told that I would receive a refund and to call back in a few weeks. I called again on 1-31-13 and was told that another note would be sent to accounting and to please check back the following Friday. I also started receiving billing notices in the mail for the first time on 1-25-14 and two more on 2-4-2014 all stated that I will be charged 21.87. Where did that come from? What in the heck is going on at the UT? Bozo the clown could run this place better. I called again today to inquire on where we were in the process. The person I spoke with this time kept putting me on hold (40 minutes later)....after being put on hold off and on.......the UT rep and finally came back on the line telling me that they will not refund the full amount that I was overcharged. Instead I will receive a portion of what was owed and per their policy, they will only go back 90 days. I then asked to speak to a supervisor and asked him why I am just now being informed of this 90 day policy. I was offered no explanation why the first and second person I spoke to did not mention the policy and the supervisor just gave me the standard textbook "silent treatment." I told him that I would put a report on Yelp and report this to the BBB. He clearly did not care and had the attitude that it was my fault for the overcharges. Hmm....... If I owed them money wouldn't they have sent me to collections?? I think as a consumer we should be able to send them to collections. Shame on you UT. Hire Bozo the clown to run your billing department. He would do a better job. read more

I've been a customer of San Diego Union Tribune since 2001. The relationship has not been that good because of their delivery service,,, you have to talk to their supervisors to get it right. NOW, the past week has been ridiculous! Every morning i have to call and report that I did not get the newspaper and every customer service reps that I talk to, including four supervisors,,, ANTHONY, JAMES, QUEEN, and this morning JERRY promised and told me the same verbage of apologies and promisses that it will not happen again! THIS IS 4 SUPERVISORS that promised to fix it and came out empty handed, nada, zero results. CUSTOMER SERVICE if there's less than 1 star most definitely they deserve! UNSAT!! SD Tribune HAS NO ACCOUNTABILITY AND CUSTOMER SERVICE IS USELESS! read more

For the third consecutive week, my husband has not received the paper. This is a terrible way to operate. So disappointed.

Did not get out Sunday paper this morning. Call three times already and it has been 3 hours since the first call but still no paper yet. Terrible customer service with the call center being outsourced to the Philippines. No local contact and no one seems to care even though the paper is under new ownership and management. Do not subscribe to this paper and we are thinking of canceling subscription. read more

I've lived in Dallas Los Angeles and now in San Diego out of all these places the San Diego Tribune is the worst newspaper I've ever gotten. The delivery service is even worse I called last week to cancel my order they said I would receive my last paper on Sunday March 5th it's now 8:30 and I have not yet received my last paper. So to me this just is telling me they really don't care and that I feel like I'm being punished. I also hated the fact that I could not reach a human being when I need to talk to someone it was an automated voicemail. I have been informing my family and friends not to buy the paper. I suggest to them if they would like to read the paper to keep up on the current events to purchase the LA Times not to support San Diego Tribune newspaper. read more

the UT is simply the WORST newspaper I have ever read. I cannot believe they are still in business. I am always attached in stores by representitve trying to GIVE IT AWAY....which I laugh at. read more

I have kept up a subscription to the newspaper for years but I have gotten to the point that I just don't have time to read it. I had the Sunday only delivery but when the new owner came on they added "free" Thursday service. I received a notice to keep the paper going until the contract end would cost around nine bucks. I decided that I wasn't reading it so I would let it go. Today I received a collections notice for $9.57 for papers I never wanted. I have always been a huge fan of the printed word but I truly hope the new owner goes under. If he thinks he can keep a paper afloat by nickel and dimeing people he's done. So I will never buy another San Diego Tribune. read more

Mixed review. Paper is as good as it's ever been (5 stars), but delivery is worse than ever (1 star). Been having my newly licensed son drive to the store on Sundays to get me the paper. Skipping all the rest of the days, digital is adequate for then if anything is going on. How hard is it to get a paper delivered? My 16 year old son can do it! read more

I read the fine print of my U~T San Diego bill, and I am amazed. They have 18 days, which they call "premium days" which are charged at the Sunday, rather than the daily rate. Since they charge twice as much for Sunday, this has the effect of reducing the annual subscription by 9 days. Unbelievable, rather than bill us for the price they want to charge for a year, when we pay the years subscription, we end up getting 356 days, rather than the full year. This is a MANCHESTER thing, as the COPLEY family would never have been so deceitful. read more

Re: Major Delivery Problem I've been a subscriber to the San Diego Union Tribune for many years and I am now experiencing a major delivery problem. For the past 5 out of 7 days I have not received my paper and although I called to report the problem, the problem still exists. Receiving the paper within 90 minutes after calling to report the problem isn't acceptable. Solution: Make sure the Distribution department hires, trains and monitors delivery performance. Will my delivery problem be resolved? Not sure. Will I cancel my subscription? Most likely. read more

This morning when I did not receive my paper, I called at 8:30 a.m. and spoke to an automated system that had all my information and was told my paper would be delivered today. Hours later it still was not delivered so I called again and the automated system said the paper would not be delivered. I then spoke to a human with an accent (Charlie?) who was very polite and said the paper would be delivered by noon. When that did not happen by 2:00, I called again and spoke to Billy and told him I had been lied to about receiving the paper by noon and was very unhappy. Like Charlie he was polite and understanding and said that he'd notify the supervisor and that the paper would get here today. At 4 it was still not here and I spoke to Jeremy (?) who was understanding but said that it was too late and no paper would be delivered. I told him I hated to be put off and lied to and if the paper could not be delivered then they should have said so upfront. I told him I was a loyal UT customer for nearly 49 years. I realize that sometimes papers don't get delivered but when they lie and say the paper will be delivered when there is no intention of doing so, it upsets me. I said to them that the UT should just put the paper in a Uber and send it to me just to save a loyal customer. I asked to speak to a supervisor and was given to "Rian". It turns out all these people are in the Philippines and cannot do anything to get us the paper. They have no power. All they do is hear you out and said "I understand" and say they will do things that they cannot do. There is no way you can speak to anyone who actually works for the UT. This is a bad way to run a paper. When a customer calls early to report a missed paper and is told it will be delivered, then it should be. Instead I was jacked around and lied to when there is no intention of delivering it. It has ruined my day to be treated this way. It's a dishonest way to run things. It's terribly frustrating. I should cancel my subscription but that would not change the way the UT does business. read more

I have been a subscriber for 40 years and have watched the paper drastically decrease in quantity and quality of information covered. The worst part and the most frustrating part of being a subscriber is circulation. When all calls go to a foreign country with polite people responding to my complaint that my paper did arrive, every time the person tells me that a newspaper will be delivered within the next 1 1/2 hrs; but I have never received a newspaper calling. Today I was told that if my paper did not arrive I could call back in 2 hrs for a credit for today's paper. This did not happen when local people handled circulation. In viewing similar reviews, a totally online newspaper may be the best option for reliable news. read more

It was too good to be true! Our household did get uninterrupted delivery for eighteen days!! This morning was a "No show" !! The family had a "Carry over" so the winning pot went to my nephew for $468.00!!! Please, don't even consider subscribing, you will go crazy wondering if you will have a San Diego Union Tribune paper delivered!! Our family has made a fun wagering game out of it, but, in reality, it is a tragic blemish in today's business world! Really, you can't do ANYTHING about it.....you just call in and get another credit for "Non delivery" ! read more

I'm filing a legal complaint against this organization. Its employees committed vehicular damage to my real property in furtherance of delivering papers. I have video footage of the event. I called the company 5 times and no one has addressed this. They fired the offenders but has not addressed the costs and remedy to repairing the damage. read more

I only wanted to have a newspaper that I could feel, touch and read every day delivered on time. I guess that is asking more than than the UT can deliver. I think they are hoping subscribers will go all digital. While I like that, I am a bit old school and like to feel, touch and read a newspaper. I have called Customer Service many times with no resolve so decided to cancel my subscription. Do you know if you call and complain about a late delivery, and got the newspaper at let's say 10AM, the the CS person will say they can't give you a credit for the newspaper because you received one! Do you know that if you place a vacation stop on your subscription the papers need to be donated or otherwise there is no credit on your account for the days that you do want the paper delivered. I realize that as times change with the newspaper industry, so do we. BUT WHATEVER HAPPENED TO CUSTOMER SERVICE AND HAVING A NEWSPAPER DELIVERED TO A LOCATION OF YOUR CHOICE AND ON TIME! I have reviewed their policy regarding on time deliveries but they do not deliver on time more than 90 percent of the time recently. Yes, I said - I have cancelled my subscription. read more

Just tried to buy a Sunday paper from one of those sidewalk machines and lost $3.00. They are cumbersome and from now on I'm buying my paper from the stores. read more

I've been subscribing for over 20 years and customer service has gone down hill. They also tried to jack up my cost two years ago to 500 a year. I called and complained and got it down to 300. You can check their website and they advertise for about 260 per year, but their older clients they want to rip off? I just got my renewal in the mail and they jacked it up to 360 per year again which I won't pay. Seems like they charge everyone a different figure. read more

Howdy, great paper, but good luck trying to cancel your subscription for home delivery. They simply do not want to accept your decision to break up. The paper continues to be delivered after the cut off date and you will continue to be billed unless you repeatedly call insisting on a divorce. This denial in the newspaper industry is common, I guess they figure people will finally cave in and keep paying. I know no one wants to lose a customer, but forcing your product on someone who doesn't want it is lame! read more

When a friend recently died I sent a notice to the obituary column. I was shocked to find the paper charges over $600 for this "public service." Furthermore the paper is just a mouthpiece for Doug Manchester. read more

Been a subscriber since 1976. Newest Delivery person continually misses my house some how. Then you call some call center in India and they promise a delivery within 90 minutes. Of course that doesn't happen so you call back. Then you are told that it is past the time to request a delivery. When you say you are going to cancel, they promise a call back. Which never happens. I sold the Union and the Tribune as a kid on street corners and they took care of their customers. Since the LA Times bought them, they don't seem to care at all. read more

Having been a very long time subscriber I find that the Union-Tribune customer service is now non existent. I also subscribe to both the New York Times, and the Wall Street Journal. In the years I have had them delivered I have never had a delivery issue, and this is from two newspapers from a different city, and state! If a long distance paper can get delivered on time, everyday, why can't the Union-Tribune? Thinking of cancelling, and just going to the local market to pick it up everyday. read more