I live in Heber City and don't have many Internet options, but I have been very happy with UBB for…read morethe 10 years that I have lived here. There have been very few problems, I seldom need to reboot the router, and a few weeks ago when a piece of their equipment failed, they were at my home in a few days and replaced it. When I have called tech support I have had courteous service with little to no waiting time on the phone. All Internet providers have issues from time to time, but UBB has been very reliable for me overall.

When I decided to give UBB a try, they scheduled the install within 2 days of my call. They honored…read morean advertised price from a mail flyer that I had received a few weeks earlier. The person I spoke to was friendly and helpful, and not "salesy". The install only took a couple hours and the technician knew what he was doing. He gave great advice regarding modems and routers and how to get started. I rented eero devices from UBB for a couple months, then bought my own when there was a good sale. It was no trouble at all to return their equipment - they came and picked it up. The service has been really fantastic. The speeds are more than we need, and I have a few dozen devices between our phones, tablets, laptops, a home computer, and a collection of smart home devices and cameras. I work from home about 80% of the time and I have no complaints!

In my part of Utah County you get horrible speeds with the phone company or pretty fast download,…read morebut horrible upload with the cable company. Plus, they charge an arm and a leg for it. Utopia finally came to the neighborhood and I could not be happier. They installed quickly, and the service has been flawless so far. There is a large selection of ISPs available, but most of them are suspect in my mind. XMission is the only one with a total usage cap. However, even as a heavy user I've not hit it. By having the cap, it's easier to handle people who abuse the bandwidth setting up spam servers or torrent servers. They are also the only one meeting state of the art security standards like SOC2. Back to Utopia. It just works. I have 250Mbs up and down. That allows me to do full backups of my home to the Cloud. I could never do that with the pitiful upload speed the competition has. Plus it's far cheaper.

I came home today to find that a corner of my yard had been dug up and opened for what I understand…read moreis a UTOPIA installation. What concerns me is that no one contacted me beforehand, left a notice, knocked on my door, or otherwise informed me that work would be taking place on my property frontage. I had seen crews working across the street to provide service to new neighbors, but I had no idea that work would also affect my yard. When I spoke with the workers, I was told this is the only access box on the street and that if additional neighbors request UTOPIA service in the future, similar work may need to be done again. In addition, the work area has obstructed access along the sidewalk. We have small children in the neighborhood who regularly ride their bikes, scooters, and play along this route. Today, the excavation and equipment created an unexpected obstacle and safety concern for children and pedestrians using the sidewalk. As a homeowner, I believe residents deserve advance notification when construction or excavation will impact their property, even if it is within a utility easement. A simple notice would have allowed neighbors to plan accordingly and be aware of any temporary disruptions or safety concerns. I would appreciate an explanation of the notification process, what steps will be taken to restore the area, and whether residents can expect additional disruptions in the future if other homeowners request UTOPIA service. In addition to the pictures from this afternoon... I have posted a picture of what utopia could do in the future to protect homeowners and children and community people from getting hurt Thank you for your attention to this matter.

The team at XMission has once again impressed me to no end. Anytime I have ever had an issue the…read moreXMission team has responded faster than Google (Google hosts certain tech features for us) and figured out what the root cause of the trouble we were experiencing before Google could do so. Our organization is not a huge client of XMission's but you wouldn't know that by the level of customer service we always experience. To make things even more impressive is their great commitment to this community. XMission provides so much to nonprofits and small businesses and, at the same time, have committed so much to being a good environmental steward. They have been ranked in the top 25 for data centers in the country for energy efficiency, received a perfect efficiency score from Energy Star and are committed to being powered by renewable energy. Thank you, XMission. Ryan Evans President Utah Solar Energy Association

xMission sales rep solicited at our door, despite "No Soliciting" sign. Shoulda stuck to our guns,…read morebut we decided to get fiber thru them. We bought the routers the salesman suggested. They didn't work. We bought higher grade routers as a result. They offered no real improvement over our wireless provider home internet (which is half the price of fiber). The streaming would freeze regularly and speeds seemed no faster than cellular network. Customer service is true to all other reviews. They seemed to care less about our business or helping us, so we canceled within a week. Wish I would've read reviews here before I went with this company.

Can we trust connectivity provided by Strata networks? I…read morehave had a mixed experience with Strata Networks. While their service works okey at times, RELIABILITY has been a concern. There have been instances where the internet connection gets interrupted without any prior notice. Occasional outages are understandable since these systems depend on electrical infrastructure, but when disruptions happen frequently, it becomes difficult to consider it 'normal'. This can be especially frustrating during important virtual meetings or conferences, where even a short interruption can cause significant issues. Although customer support does respond and resolves the problem (for the time being), the recurrence of the issue is something that should be addressed more proactively. In terms of performance, I have also noticed inconsistencies. With my current $65 plan, I am getting around 80-90 Mbps download speed but only about 5 Mbps upload. This could be due to local factors like cheap or rusty coaxial cables, but it still impacts overall experience, especially for tasks that rely on a decent upload speed. For comparison, services like Starlink offer roughly 100-105 Mbps download and around 30 Mbps upload (in Vernal sky) at a lower monthly cost of about $35 or $50, which makes it a compelling alternative. Overall, Strata Networks is a 'just okey' ISP, but there is definitely room for improvement in reliability and performance consistency. These are important factors to consider when choosing an internet provider. When a provider faces no real competition, service quality shouldn't suffer--but in this case, it often feels like it does.

If you want terrible internet. And you have it shut off but they bill you for a year afterwards…read moreanyway this is the place to go

Tri Tel installed a new phone system for our busy auto repair shop. We were worried our phones…read morewould be down, causing our business to suffer. They did such an amazing job. Our phones were only down briefly. Their customer service is top notch. I had an issue with my wireless headset not fitting correctly. I tried for 2+ months to find the "correct fit" with the one they provided me. After being totally frustrated, I called Christine, who is absolutely awesome. Even after a couple of months, they came and switched me to a whole new headset. This company knows the meaning of "customer service". I would highly recommend them! No questions asked.

From the owner: The Edge you have been looking for.read more

We are paying this company $45/mo for 10mbps internet however we have consistently been getting…read moreunder 0.2mbps for no apparent reason. I am not using a lot of bandwidth or anything either they just simply are not giving us what we asked for. would not recommend.

TLDR: Great for two years. Third year consistent problems. Tech support was always fast. First two…read moremonths of 2019, nothing but problems. They finally blamed our hardware and wiring. We switched to Strata with the same hardware and wiring and instantly were moving at 5x the speed of SBT. One month later we haven't had a single problem. SBT still requested a final month of payment for service we cancelled and weren't going to use, even though the service didn't work right for the two months prior. We used SBT for just over three years of business internet. For the first two years they were great. The final year, however, were constant connection problems. They did always respond quickly to correct, and when requested, provided service credits for the downtime. The latest instance was handled so poorly though and forced us to move to Strata. For the last year we've experienced latency issues frequently, which are important for me (remote worker). Hardware resets on their end always seemed to solve it for a while. Then, in January, our speeds dropped to around 1-2mbps (from the paid for 10mbps). After sending multiple techs and making multiple configuration changes and reboots on their end over the course of a month, still no improvements. They finally ended up blaming our hardware and/or wiring. I figured it was possible so I overnighted replacement hardware and flew in to diagnose. They sent a tech back the day after I arrived and he plugged into both our new hardware and directly to his and still only 1-2mbps. He rebooted their WAP and then we were up to about 6-8mbps here and there. Tests to different locations on their testing tool yielded different results. He claimed he wasn't too knowledgeable but that he still thought there were problems with our hardware or wiring. It seemed like it was probably a combination of problems with their hardware needing reboots and their upstream. At this point I really had nothing else to do but try Strata's fiber option since even brand new hardware wasn't resolving the problem. While our wiring is old, we easily transfer over 100mbps on it internally, so I was confident it is able to handle a 10mbps connection speed. Within an hour of calling Strata for a 50mbps down/10mbps up connection they had a tech there and 5 minutes later it was turned on. Plugged in and immediately we were receiving the advertised up and down speeds through our hardware and wiring. We were even bursting to up to 80mbps before the throttling on their end started. For grins, I plugged in the old firewall hardware that SBT claimed was the problem and still Strata's advertised speeds of 50 down/10 up. So hundreds of dollars later in new hardware and overnight shipping costs, plus productivity and downtime for January and February, we were finally back to a reliable internet connection with Strata. I emailed SBT with the results of this test and requesting to cancel since it didn't seem like their service was going to be consistent or fast enough for us going forward. They obliged but reminded me we'd still need to pay them for one more month of service (that doesn't work as advertised). I politely requested reimbursement for the months the service didn't work properly as well as for the costs for new hardware and overnight shipping that we didn't need to spend. They haven't responded. I get things happen with tech. I deal with it every day. I wasn't even going to ask them to reimburse for the hardware and shipping costs - it seemed trivial. And I wouldn't have written this review. We may have even been a future customer again if they were able to resolve their reliability and speed problems. But, to request a payment for another month that I'm clearly not going to use, after all these problems, really left a bad taste after an already bad situation.

Best customer service ever!the rep I spoke to was extremely nice and was able to set me up with…read moreDirecTV the next business day. Aside of saving me money!! 5 stars to this company!! Love the service .

I too am a DirecTV customer and signed up through New Star. I had a very different experience with…read moreboth DirecTv and NewStar. I was having trouble with getting my elderly V.A uncle used to where his channels were at (we get so many more than DISH! and channels we actually watch). I lost my paperwork and couldn't find the number for NewStar and just searched for the DirecTv number online. I called into DiredTv wanting some help with figuring out what to do and I could barely understand the agent on the line (language barrier) and they basically said they would have to send a technician out to me and it would cost me $40-$99. I declined, because I just don't have the money for that. Thought I was just stuck and very dissapointed. One week later I got a follow up call from NewStar just to see how I was liking my New DirecTv sytem. Let me say I am pretty embarrassed at how I treated the young lady on the phone. I vented and was very upset and she didn't interrupt me even once! She listen ACTUALLY LISTENED. Then she fixed it all right over the phone, I didn't even need a technician and that saved me time and money right there! She went through step by step with my uncle of making a favorites list and with the protection plan I had got from them they were able to send me out a remote that fit my uncles needs even better, for free ($15 plus shipping if I didn't have that protection plan). Remote got to us in 2 days and they had already setup a favorites list with my uncle and he was happier than he had ever been in his 80 years of different tv services (he is now deceased). I wish I had the name of that young lady and I hope she sees this review. To that agent if you do see this review I want to thank you and apologize again for how poorly I treated you on the phone. The main thing I have learned through this experience is to go through a authorized dealer for anything I can! Even when I didn't know it they had my back, THANK YOU New Star!!!!!

This shop is amazing! They fixed mine and my husbands phone within 10 mins and had amazing customer…read moreservice. Very friendly and helpful. Did an amazing job! I highly recommended this place!!

Fantastic pricing and over the top customer service. Had two phones repaired in minutes. Very good…read moreexperience would highly recomend.