Terrible and rude. I highly recommend updating your website and communicate with the team at…read moreHorizon Medical Supply because I was told by someone at AAA they do not rent cpap machine and to try Horizon. I went to the Horizon website and called the number provided at the Horizon website.... Got the same man from AAA and told him that its the same number from AAA and Horizon like he recommended. Then when I asked him if he could provide me the number to Horizon he told me to google it and hung up!!!! I did google it you insensitive jerk and it took me to you. Hire better staff to answer your phones. You deal with people who are sick and vulnerable.

Wonderful! When I finally found AAA medical I was in a bit of a Panic. Resmed referred me to CVS, I…read morechecked Apria, and a dozen other locations. All the big stores said no or wait 3 or more days for shipping. After being on hold for an eternity. AAA Medical had the CPAP supplies that I needed in stock at a fair price. They were quick to answer the phone, knowledgeable, friendly and prompt. I am definitely giving them my business in the future and recommend them highly!

I rented a scooter from Mobility Source for a huge conference at the Convention center and the…read moreManchester hotel in San Diego. Gino was the absolute best. He was so helpful and easy to communicate with. He dropped the scooter right at the hotel for me, and when I ended up needing it for an extra day, he was super flexible and made it happen. Being disabled, conferences like this can be daunting--but Gino made it easy and made it possible for me to fully participate. Thank you Gino!

Tried to make an appointment to see some mobility scooters for 3 days . Never picks up the phone. I…read moreleave a message (3 times)with my name and number with no response. Very unimpressed!

I want to give the biggest heartfelt thanks to "JJ" at Mobility Solutions. He was so remarkable!…read moreFrom his first home visit where he explained everything to me, accessed my physical needs, but more importantly listened to what I needed to improve the quality, comfort and ease of my life. It was not easy since Medi-cal and all the hoops you need to jump through make it a real challenge. When the day came for JJ to deliver my scooter, it was only made better by his wonderful, genuine and friendly attitude. He took the time to make sure I knew how to use all the features, how to take it all apart, and that it was adjusted to my size. He also explained what to do if I had any problems or concerns or questions. If you could duplicate anyone in customer service this is the man. He should be the spokesperson for quality care!! Thank you so much JJ and everyone else at Mobility Solutions!!

My husband has muscular dystrophy and needed his electric wheelchair fixed as soon as possible. We…read morecame in the same day we called and the customer service was excellent and the repair service was excellent I would highly recommend them to Everybody with a mobility need.

Great place for handicapped mobility needs. Helpful staff. I bought a new mobility scooter that…read moresuited my needs perfectly. A little hard to find and tucked away in a strip mall but worth it.

UPDATE: 5/30 I spoke to Lifeway, again. While I was on hold, the representative did not have me…read moremuted. Turns out, there is in fact no ship date noted in their system, another lie. Furthermore, "the $2000 is off the table, Eric definitely won't accomodate that unless they remove the Yelp review". A lot of "I told her we need to stick to the contract" statements were made. Lifeway lacks integrity, honesty, and sensitivity to our circumstances. I don't understand how the leadership of a company (Eric) can have such blatant disregard when we are neck deep in grief. I've been in communication with Bruno the manufacturer. I'm going to clarify whether this order was in fact placed on hold on 5/28 per our request (and verbal confirmation from our Lifeway rep Gio). 5/29 RESPONSE TO ERIC: These were the strange alternatives given during my follow up call with Lifeway today, and is a change in story after the initial conversation with Lifeway documented below. While I understand the custom nature of this product, the manufacturer has NOT completed the product. My family member (whom the lift was purchased for, and your team was well aware) has passed away and we are heartbroken. It's disappointing that Lifeway is choosing profit over ethics, especially when Bruno the manufacturer is in full support of the refund. Lifeway's lack of sympathy and condolences is clearly reflected in Eric's response; there is blatant disregard to the circumstances during such a tragic time in our lives. 5/29 ORIGINAL POST: At this time, I cannot in good conscience recommend this company. A stairlift was ordered for a family member, and sadly that family member has now passed. Bruno (the manufacturer) has not completed the product. It is still in production and has several more weeks of expected construction. I immediately notified our Lifeway representative Gio of the deceased family member. The next day, Gio called me to tell me that while he was able to pause the order, but Bruno the manufacturer was unwilling to refund the product despite not being fully made, and therefore the only 2 options would be to forfeit the $10,000 deposit in totality (and forfeit the product) or pay the additional $5,000 for a product that is no longer needed (and not yet made). I reached out to Bruno the manufacturer directly. They were very surprised to hear this, supportive, and created an escalation case immediately. I notified Gio that Bruno would be in touch due to the escalation case. I asked Gio at Lifeway, if Bruno was willing to complete a refund, would Lifeway honor this as well? Gio then gave me several strange alternatives, changed the initial statement and also said "hypothetically we can enforce the contract". I hope that Lifeway, as a business, will do the right thing for the customer and not proceed to financially damage a widower in grieving... especially when funds from the initial deposit have not been fully used by the manufacturer.

They delivered and picked up the mobility scooter at our hotel. I was kept informed thru their app…read more My husband was able to sight see with our group. I wish I would have ordered a scooter for me too

We rented a scooter for sea world. It worked great. Matt delivered to entrance of sea world and…read morepocket up in same place. Did everything on line. Communication was excellent. Would use this company again and recommend to everyone!!!