I checked in during a TSA shut down...so the lines were insane. Check in agent Luis was sooo friendly and helpful. What a change from most agents. Thank you for having great employees! read more

Virginia and Louis at the check in counter at the Burbank airport are Awesome! Louis is so nice, friendly and helpful! We had 3 bags and he kindly helped my husband with putting it on the baggage ramp to check in. Then, he offered to return our luggage cart so we could proceed to TSA precheck! Virginia is also nice, friendly and personable! She was quick and fast in getting us checked in with hard copy boarding passes! Excellent Customer Services! Bravo to Louis & Virginia! read more

United Airlines - Virginia & Louis at UA check in counter are Awesome! - Airlines Near Me - Burbank, California

I rarely write Yelp reviews, but this experience left me shaken enough that I feel compelled to share it. At the gate for my 7:17 AM United flight UA488 from Burbank to Kalispell, I was told my carry-on bag was too large and that I would not be allowed to board. I asked if I could simply gate-check the bag, especially since I had just watched several other passengers do exactly that minutes earlier. That request was denied, no alternative was offered, and I was removed from the flight. I was rebooked on a much later flight, turning what should have been a straightforward travel day into a nine-hour delay. Sitting there watching other passengers continue on while I was left behind was incredibly stressful and emotional. What hurt the most was how little care or empathy I was shown. While I was frantically calling my friend to tell her I wasn't getting on my flight, the gate agent, Kim, rudely interrupted me and said, "Do not tell people that my team didn't advise you your bag was too large. Don't lump them into that conversation." I wasn't accusing anyone or making a scene -- I was overwhelmed, upset, and trying to process what had just happened. Being interrupted and spoken to that way in such a vulnerable moment felt dismissive and unnecessarily confrontational. The inconsistency only added to that feeling. On my later flight, gate-checking carry-ons was allowed without issue. During boarding, the captain even announced that passengers with smaller items should place them under the seat to help make room for larger bags. Hearing that made it impossible not to question why that same flexibility wasn't offered to me earlier. Being treated differently than the people around me made me feel singled out and discriminated against. I understand airlines have policies. What I don't understand is enforcing them without empathy, compassion, or regard for customer service. This experience left me feeling dismissed and deeply disappointed, and it seriously changed how I view United's customer care. read more

Took a flight from Milan to Chicago 5/22. The steward caught a glimpse of me quietly crying as I looked at the clouds. He approached me after the plane took off and sat next to me and asked if I was alright. I shared I was returning home and about to celebrate a birthday without my dad for the first time, whom I shared a birthday with and lost recently. He later returned with a beautiful birthday pastry. The big things we remember are small moments of compassion and connection. read more

United Airlines - Airlines Near Me - Burbank, California

Has anyone else been scammed by United into giving up their seats for flight credit $$$ only for them to never make good on the credit? In Jan this year we were offered $1500 each in flight credit to give up our LAX to Melb AUS seats. A number of other people got the deal too. United are playing dumb and refusing to pay it. They have instead tried to placate us with 2500 miles instead. Laughable. Where is our credit United??? read more

I purchased an airline ticket by way of Priceline do United. I understand that it was not refundable but due to the storm, I should have been able to get a credit. Priceline in United just took my money. I do not recommend purchasing through Priceline for United Airlines. United Airlines takes your money. Don't trust it. I even went through the BBB. They even tried to help me get a credit or refund United Airlines still refuse to so I don't recommend purchasing that way of Priceline do united because they take your money. The storm was natural disaster. The least they could've done was giving me and my sister a credit. read more

Took a flight from Burbank to Denver. This old Caucasian flight attendant was extremely rude and on a power trip. They need to retrain their flight attendants regarding proper customer service and professionalism. read more

United's baggage system is wildly confusing and leaves you wondering if you need to pay for your bag. the staff was kind but unfortunately their company is incompetent. we flew into burbank and had a taxi delay (this airport is tiny and never had any delay here before) thy did not deboard from both sides of the plane as every other airline does making everyone late. read more

I bought a ticket to fly from LAX to Puerto Rico. I'm flying light. I have flown more than 40 years in many different airlines and this is the first time that an airline won't let me do my check in if I don't register my credit card with them "just in case I take extra luggage". read more

Part1 of2 My nightmare began as I entered Terminal C to board flight UA2043. I didn't know where quick bag check was. I waved to JAIME. His eye caught me as he stood doing nothing. I had 3 LARGE SUITCASES, A CARRY ON AND A BACK PACK hoping he would walk the ONE yard to hear me. He wouldn't MOVE. He yelled, " Yeah what you want? " I spoke, " Where is quick bag check please"? Huh? He responded as he reluctantly walked 5 inches closer. I REPEATED 4 times as he would not move After the fifth time he FINALLY walked near enough to hear. He responded with a pointed finger ,nothing specific. When I asked, he responded with a question. I'd had ENOUGH as I knew my flight was boarding soon. Off to bag check I went to be BARELY cared for by a big mean looking black woman with long orange braids!! She walks over to the counter, says ABSOLUTELY NOTHING and starts taking my luggage and THROWING IT ON THE BELT LIKE ITS GARBAGE, SOME OF IT LANDING ON ITS SIDE, UPSIDEDOWN. WHATEVER...SERIOUSLY??? I headed to wheelchair assistance where I meet Andrea, bossy, quick talking west Indian with NO friendly customer service manner AT ALL!! A blank mean stare was her greeting along with a bland hi. She requested my boarding pass which I held up on my phone. I have a weak immune system.I prefer not to have my belongings touched by dirty hands. She reached for my phone without ASKING. I pulled my phone away as I didn't want the contact and knew she could do a touch less scan. I requested one. She rattled her quick tongue with plenty to say about the request. I asked how long before a pick up will happen as by that time my flight was boarding in 40 minutes. She saw my departure time and said, " Up to 30 minutes! " I said nothing and waited. In about 20 minutes, she asked to see my boarding pass a SECOND TIMEas if she hadn't scanned it in already. I asked if something was wrong, as of course I was worried about it. SHE IGNOREDME AND CONTINUED SPEAKING WITH JAMES, THE escort who'd just brought a chair. I repeated my question. She responded, Yeah, I'm telling him to take you!! I took a seat in his chair. I loaded all my bags on my lap. As James was a about to take off, she tried to stop him stating two other people had to go to Terminal 2. Jane's seemed confused about why she was trying to change his route after taking. I spoke up expressing concern as i.knew at this point she was deliberately being insensitive to the time I had left. She changed her decision AGAIN releasing him. It was BAIT to upset me for sport. Is this what United Airlines stands for? James wisked me away to my gate bearing the brunt of how upset I was. I could do nothing but calm down and beg his apologies and a positive review on his post delivery feedback He deserved it. As I looked around at the gate I'd finally arrived to, I dared to quietly sigh relief. All that was left was to board. Our flight was FULL !! I was so exhausted. I chose to hang back and be among the last as I hung near the final checkpoint. There I could hear Pauline G speaking with each person asking for boarding passes. Once they approached, she scanned thier phones,said NOTHING more and let them pass. She let them move on to the plane. I breathed my sigh of relief too soon.When it was my turn, Pauline G took one look at my black skin, and let me have it. Boarding pass please" My weary arm held up the pass on my phone. Though I'd hoped for equal treatment, that was NOT going to happen. As I continued to HOLD the phone up because she REFUSED TO ACKNOWLEDGE she didn't need it anymore. She launched into phase 2 of her HARASSMENT TECHNIQUES RESERVED FOR BLACK PEOPLE. She exclaimed, "You know your going to have to store your CARRY ON BAG, MS. " I responded, Why am I getting special instructions when you said NOTHING about that to last 40 people who boarded, ALL carrying 2 bags? She started raising her voice," I HAVE TO DO MY JOB, I HAVE TO DO MY JOB !! while simultaneously smirking and looked at a WHITE onlookers seeking non verbal.support for her aggregously BIGGOTED behavior. I hoped in vain this nightmare would end. As our scheduled 5 hour flight turned into a 7.5 hour flight due to high winds. The cabin was stir crazy as people began walking around, looking for any space to stretch thier legs, bend over and relive sore muscles. I had seat 42K. That is the exit isle. After hour number 5, I was in need of a stretch too. I have 3 herniated disks in my back and two in my neck. Why did I think I would have the same privilege? As I stood in the IDENTICAL spot the WHITE customers stood to stretch my BLACK MUSCLES,the rules SUDDENLY CHANGED. TAYLOR, a lead stewardess confronted me as though I was going to take the plane down. I WAS LEANING ON THE HANDLE NEXT TO THE DOOR. WHERE MY SEAT WAS. She ran up to me like I was a hardened criminal and said, " PLEASE DONT TOUCH THE DOOR! I told her I was not touching the door, but i complied. -see part2 read more

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Just wanted to be the 9th Yelp profile to leave more than 1 star on here. Flight is on time. Price was right. No one sitting next to me. Life is good. read more

United Airlines - Airlines Near Me - Burbank, California

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United Airlines is the Worst of the Worst. They told my carry-on is ok, but when I got to the gate, they Forced me we check my luggage in so they can make a few bucks. $70 for luggage check-in !!! I am beyond disappointed and angry!!! read more

United Airlines is now charging extra for bulkhead seats and aisle seats. Can't believe the greed. I hope we can all find alternative airlines. read more

United airline is the worst of the worst! 5 hours delay from Cabo to Los Angeles! my luggage was Damaged too! The ridiculous damage luggage policy! Give you $100 for a luggage if you don't have receipt of your damaged luggage! Because it is your fault your luggage got damaged! If you don't accept that your case gets closed without paying you! read more

Just DO NOT fly with them(United Airlines as a whole). Horrendous customer service, misleading emails and fly times. Understaffed and overworked staff. You think you might save money but due to their sheer incompetence and horrible customer service you will end up paying more at the end money wise and time wise. I don't have the mental energy to explain my horrid experience with them but I wouldn't wish it not even upon my enemies. read more

Have been trying for two days to book a flight from Burbank to San Francisco using a travel credit that I have. Their website will not take it even though it recognizes the travel credit. Tried contacting them, spent an hour online just as I said they were going to book it. The chat box got an error iMessage and all that time was wasted read more

I am honestly taking the time to write this because it is necessary to express the unbelievable poor customer service some American Companies give to their customers just because they have no competition. I flew first class with my family from Maui to LA on Saturday July 2nd on flight number 706. I am giving all these details because if this company cares a little about their future or their customers they will fire the first class flight attendants. These two people clearly think they are too good for their jobs, but the funny thing is that they completely SUCK AT IT! They insulted my wife and could not give any worse service. I would be more than happy to give more details about this if this company cares about their customers. One thing is for sure! I WILL NOT EVER IN MY LIFE GIVE MY BUSINESS TO THIS COMPANY AGAIN. My advice, don't make the same mistake I made. Peace. read more

I'm surprised your service has gone really bad! Our connecting flight to Burbank had left us!! Our initial flight from Nashville was late by 35-40 minutes to SFO. We had a layover in SFO and had a change of plane. When we arrived in SF we were not made aware that we needed to take the air train to go to the International building, check in and go through TSA again. Me and my husband are already old and the run around given to us by the United airline staffs made us extremely tired and exhausted! I almost fainted bc we didn't know where to go, we didn't know we had to go through TSA again , etc in other words we didn't have enough time to do all these so the connecting flight going to Burbank had left me and my husband without even announcing that the plane was leaving! We were so tired, having to take the air train to go to the international airport! I almost fainted bc of the distance we walked just to catch the connecting flight that left us!!! United airlines must do something about this!! read more

This is without a doubt the WORST airline in the world. Every time I fly with United the skies are NOT friendly. For example, last night, 6/24/23, my Brother and I flew from MKE to ORD to LAX. MKE to ORD was fine. Then there was a 2 hour delay at ORD due to the fact that there were NO PILOTS AVAILABLE BECAUSE OF "ILLEGAL ACTIVITY' meaning the pilots scheduled had worked their limit of hours for the day. WTF is that all about? Next, the "flight attendants" were so UNGRACIOUS and non-caring. The 3 male stewards did not even care to help when we asked to change seats as the seats we were in did not recline - NOT EXIT ROW SEATS BTW. The flight was NOT full, and the exit rows were actually empty. I understand that moving to exit row seats would have been an upgrade, but we asked as we both have bad backs and were stressed, (this flight was returning from our Mom's funeral). Again THEY DID NOT CARE AT ALL. There were other seats in other rows thate were available. I guess we just should have moved there without asking. The snacks were God awful and these 3 idiots did not offer any choices they just gave us what they wanted to give us. F off United!! read more

I'm pretty disappointed with United Airlines. They don't allow basic economy to take carry ons on the plane. I don't even know how I got this deal but I went ahead and upgraded to economy plus on the round trip and they still didn't allow us to take our carry ons. I had to pay for 3 carry ons whilst I paid extra $200+ both times to upgrade. I had their employee yelling at me you have basic economy you can't take carry on. But I upgraded! Does that not count? What kind of a service is this? Just a rip off. Only one of the flight attendants was nice. The rest of them were only nice to business class. It's really sad how money talks for these guys. Thankfully the flight was smooth and fast. Thanks to the one flight attendant and the pilots. But never using this airline again. I've been treating way better with different airlines with my basic economy. Thanks. read more

I'm a 1k and I was just treated very poorly while checking in. I'm bringing a painting while traveling to Hawaii and was told it was too large. I was very surprised as I've transported larger paintings / art in the past. My crate / box was 1/4 inch too long. This resulted in paying $200 to a very rude and obese United employee while checking into the Premier 1K / First Class line. Incredible right? I'm a 1K and traveling First Class to Hawaii and was told by a rude employee that my box was 1/4 inch too long!!!! I was amazed how unhappy people can be with not only themselves but their job. Oh well...looks like I will be finding a new travel partner...United Airlines has go down the drain over the past 5 years and I no longer want to be associated with this type of treatment. (Not the first time...but certainly the last!) read more

United Airlines - #fraud - Airlines Near Me - Burbank, California

I had 2 pieces of luggage destroyed in August out of Burbank. I left the bags with baggage. I was promised that I would either have 1) The bags repaired 2) The bags replaced OR 3) Reimbursement to purchase new bags. After not hearing about my bags for 5 weeks, I called and was told they could not be repaired, and that Rynn's Luggage would replace them. However, Rynn's Luggage has informed me that they do not have the same size, and that I would need to settle for smaller bags. I do not want smaller bags. I want what was destroyed by your cargo department. Since August 5, 2014, I have left 9 voice mail messages, called and spoken with 4 different people (names can be provided). I to this date have no resolution or offer of resolution. This is outrageous. I am traveling in December, and do not have luggage!!! I cannot get a return call, and when I call now I am put on hold in excess of 20 minutes at a time before I finally hang up. read more

Dont use this company! They want to enforce mandatory vaccines. Respect peoples rights and opinions! Whats wrong with taking a covid test, checking peoples temperatures as they board the plane! This company doesnt care as they seat people elbow to elbow. What part of this company's safety protocol makes sense? Dont support united airlines bring your business elsewhere! read more

Horrible service this is the closest you can get to hell stay away from this airline 3rd world country airfare better than this guys

BEYOND DISAPPOINTED. I have never felt so unsupported in my travel experience. (that being said, thank you Expedia, you have been beyond wonderful to work with.) I am having trouble even beginning this review because I am still feeling unbelievable upset about how this entire situation has been handled. Working with my work team up north near the Arcata airport this past weekend, we were met with the unfortunate news that our flight had been canceled due to weather. I understand that this is something that is out of United's control, however the way in which this was handled is what was most upsetting. We were put onto a later flight the following day. After two of our team members spent close to 2 hours speaking with multiple supervisors and United staff members, we were given little support and told that no hotel reimbursements would be provided. A frustrating ending to an already long Sunday afternoon. We made the best of it as we could and planned to arrive to the airport the following afternoon. Once there the following day, however, we were informed that our new flights had again, been canceled. Of course United couldn't have known the pressing life events that various members needed to get home for (family members under going major surgery, jury duty, etc.) but it is also understandable that we were feeling stressed and unsupported as we were constantly told that there was nothing they could do. After brainstorming, pulling strings, and coordinating, we were able to find ways to drive to San Francisco and get onto a later flight the following evening (arriving almost 2 days late.) Not only did we sort through the costs of car expenses and additional airport parking fees, but three of our team members were then left to wait on the SF flight with almost a 3 hour delay. This experience has been deeply frustrating and although I know United cannot control the weather, they have not been understanding or supportive in our efforts to sort this out. On top of all of this, we learned that this airport we had been flying in and out of (ACV) was originally designed to train fighter pilots how to take off and land in foggy conditions for the war. This would have been wonderfully helpful information to have had prior to booking and I do suggest that United look to add some sort of notices on this moving forward. I have submitted a request for a refund for the ACV - SF leg of the trip and sincerely hope that it is met with the same understanding and support that I am trying to give this airline. I would think twice about flying with this airline again which is disappointing as I have family members who are actually employed by this very company. Hoping for the best outcome after a long and unbelievably disappointing two days, and asking United to please help reconcile a deeply miserable experience. read more

I had booked a flight from Washington DC to Florida but my plans suddenly changed. I called United and ask them if I could get a flight to Los Angeles instead. Not only did they set me up with a great flight but they applied all the money from my Florida flight to my Los Angeles flight. And they didn't charge me a fee! And they did it all quickly. Really great customer service. I'm super impressed. Not too many airlines do that read more

They take advantage Strong Hurricane coming to West Palm Beach Evacuation Everyone try to save the life So what United do They sale the tickets from Miami to Los Angeles $1,600.00 But no choice you have to buy it if no you have to enjoy horible hurricane in your hotel read more

Flight 427 from Burbank to Denver, 08/91/2022. They let us board the aircraft, then they let us know that there will be a 5 minutes delay, because they have to fix an oxygen tank, after 40 minutes our pilot announced that the technician is at the other end of the airport and we have to wait for him. Then somebody finally walks in with a blue duck tape and it takes him another 10 minutes to tape the tank. Then we have to wait for the paperwork to be signed. At this point our connection flight is gone because the delay is now 90 minutes. During this time the passengers were not offered anything not even water. This aircraft was sitting on the runway from day before, they had all the time to fix any problems before they would fill the plane with people. Unfortunately zero star rating is not an option here. read more

This Is probably my WORST FLIGHT EVERRR these people lied about my ticket they said that I was supposed to fly on 8:00 BUT THE flight got cancelled for 8:00 and they changed it to 6:00 and when they told me that my flight took off I started PANICKING because I was supposed to take my flight on 8:00 and they did NOT tell me that it was changed to 6:00 I was super mad so I started telling the worker to get me a free ticket to go wherever i was supposed to so they did. for the next day for 6:00 and that was 12 hours and I had nowhere to stay for the night with 2 kids I told them to get me a free hotel room because they WERE SO RUDE SO U HAD TO ASK THEM FOR A HOTEL ROOM FOR ONLY 12 OR 10 hours they told me to call the hotel place in the airport a and get a free room witch I did call them but they kept saying I'll have to check with my supervisor to see if it's ok they told me that they will call me back in 30 minutes wich was a scam they did NOT call me back so I called THEM back for my hotel room and when I called them they acted like they did not know who was calling and asked me to tell them I what happened for 2 times so I gave them this question ARE THEY GIVIG ME MY HOTEL ROOM OR NO?! they said they will call me in 6 hours I GOT SUPER MAD BECAUSE I WAS THERE WITH 2 KIDS AND WE WERE SO TIERED AND WE HAD NOWHERE TO STAY FOR 12 HOURS SO what they did was shut up he phone and never call back but thank God there was a neat hotel room I could stay for the night I do NOT recommend to fly with American airline remember my words don't do it read more

this review is for the corporate. with basic economy tickets, you won't be able to check in online; you have to check in physically at the airport. this is unheard of! with other airlines, despite how cheap the tickets are you can still get boarding passes electronically; this is the first time i'm experiencing this stupid policy. never ever again; will never fly with this company. no wonder my co-workers said they never fly united. i understand why. United, Your policy sucks! Not sure how much you save by not allowing people to access boarding passes via online and make them check in physically at the airport on the day of; however, your greedy policy just lost another customer and many more to come. You should be ashamed of adopting this absurd system. read more

Wow, just wow! Over the past 2+ decades I have watched the service provided by the airlines slowly decline. I can recall back in the early 90's workers with smiles and happy customers. Now it's people being treated like crap and disgruntled workers. This lady in the pic I have added seems to really not care whatsoever, as she yells "IM ONLY DEALING WITH GROUPS 1&2! I DONT WANT TO SEE ANYONE ELSE UNTIL I CALL YOUR GROUP NUMBER!". Cut backs, cut backs and more cut backs...how ever prices continue to raise as airlines report record breaking profits. They should change their slogan to... BEND OVER AND TAKE IT LIKE A MAN WHILE WE MAKE OUR EXTRA FEW DOLLARS F'ING YOU OVER! read more

United Airlines - Airlines Near Me - Burbank, California

I will not fly or ever recommend this carrier to anyone ever again and this is why... When I was a little girl, I would fly from the West Coast to the East Coast every summer to see my Grandmother. We always flew United. The stewardesses were friendly and gave us little wings that we wore proudly. Our dinner was served on little partitioned trays with real silverware in baggies along with salt & pepper packets. Those were very fond memories that I associated with visiting my grandmother. Back then, you were indeed, the "Friendly Skies". Recently, I bought a Basic Economy ticket to see my grandmother this summer because her health was waning. I understand United's Basic Economy policy; however, when I found out that my grandmother's health had taken a turn for the worse just a week before I was scheduled to fly out, I called to change my ticket, but ran into a brick wall. I called United to request a change of departure date due to the family emergency, but I was denied any ability to change my ticket without losing all of the money I had paid for the original ticket. I told the United representative that my grandmother was dying and I had to fly out asap. I begged her to asked her supervisor if there was any other way to get my flight changed without losing all of my money. At the end, her answer was that I should "buy another ticket to fly out, then come back home and use my original ticket to fly back again". I couldn't believe what I was hearing. In the end, I did not have the money to fly out twice (which again, was an absolutely ridiculous suggestion), so I crossed my fingers hoping that my grandmother could hold on for a couple more days so that I could see her one last time. She passed away just before I got there. Humanity and compassion are sorely missing from the company guidelines at United which has become very obvious by the recent problems they've been having in recent months. I thought United would have re-trained their people to have more common sense than this, to treat each situation with respect and human kindness. The "by-the-book" training and robotic solutions to everything has made United Airline's message loud and clear that this company does NOT care about the people who chose to fly with them. This has been an extremely sad experience for myself and my family and I can never get the time back with my grandmother again. It is absolutely unacceptable and I will not recommend United or fly this carrier ever again. My entire family agree with me as well. I don't expect much in change, but I hope for a better future -- that United will change it's ways and be the leader for a better tomorrow. read more

Delayed flights. Poor communication to not only passengers but employees as well. Would not recommend.

BUYER BEWARE. I bought a ticket to travel to Hawaii through Delta Priceline and when I was told I couldn't travel due to the Corona virus - I was first told I had to contact the insurance company as I had agreed to buy the insurance offered for any unforeseen changes - the insurance told me my ticket was not covered as Covid is a special circumstance. I then called Delta who said they cant reschedule, refund or cancel my ticket because I bought it at Priceline - Priceline now tells me they don't refund or change tickets. I WILL NEVER FLY DELTA EVER AGAIN. This is outrageous. read more

Bad as it gets. It's one thing when you know you can't fly your aircraft for 3 hours after scheduled time and not let passengers know so they don't have to show up at the airport til later. It's worse when you don't have the staffing to run the plane after that. Plus additional unexplained delays plague this flight. This is how we wasted more than 5 hours due to management incompetence. Had we known we would have booked another flight and forfeited this one. Poor communication and poor customer service. Even boarding this small jet they let standby's on before confirmed passengers causing yet more delays. read more

So I'm at United airlines at Burbank airport waiting for my flight to San Francisco and I have broken ribs and and a back pack and a carry on and a large pillow to help keep me from screaming from pain... So I ask Sam (Samantha) to watch my bags while I use the restroom and I get back and she walks over and says "would you like me to carry those and help you pre board to make it a little easier for you?" WAY TO GO UNITED for having some good old fashioned customer service in a world of cost cutting lack of professionalism industries. And thank you Bob (Hope) for keeping it simple in Burbank. E read more

This review is 100% purely based on the customer service of the workers and agents at the BURBANK united airlines check in and gate and mainly because I had the honor of crossing paths with a ramp agent named Alberto..... Burbank is always easy anyway, but I have medical conditions that makes travel a little more difficult and he was so understanding and helpful. Thank you so much for making this a stress free flight!!! read more

I don't fly United often, but when I have to, I am always amazed at how inefficient they are. It never fails that my flight is delayed. Here once again, I sit in Burbank airport with my flight delayed 3 hours. I will miss my connection to get home, so I will sit in SF for an additional 4 hours. I get that this happens, but every time? I faked for a first class upgrade for my troubles, and was told no. No apologies. I'm done with United. I would advise that you should be too. read more

The worst airline by far. I bought our plane tickets 3 months before our trip from LAX to Cancun Mexico. Even though I had specifically hand picked our seats they managed to move us around leaving my six year old son sitting alone. I had to bribe the person sitting next to him to switch seats with me. The flight attendant did absolutely nothing to help rectify the situation. To top it off both flights to and from our destination where delayed by 45 minutes to an hour. I will never again fly using this airline. read more

Worst experience ever. Headed to Los Cabos through Burbank an connecting at Denver. The flight that left Burbank was running behind and our connecting flight at Denver left us. Now we have to wait to fly to Phoenix and get to Cabo a whole day later. All we received is a $10 meal voucher and no place to sleep or stay. United Airlines, Burbank Airport and Denver Airport - worst experience ever. Should have flown out of LAX. I've never gone out of Burbank or flown united - because of the bad reviews, now I know why. read more