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    Alaska Airlines

    2.5 (66 reviews)
    Open Open 24 hours
    Updated 3 weeks ago

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    Getting on the airplane.
    Daryl D.

    I always enjoy flying Alaska. Flying Alaska from Burbank even better. There's no hassle of trying to deal with traffic as there are literally two terminals at the airport. My most recent flight was to Seattle and the flight was comfortable and quick. The employees were great as the captains. The employees at the front desk were pleasant and very helpful.

    Cassandra Y.

    The staffs behind the counter are very friendly. The flight is in good condition. Love the charging outlet while flying! Free movie entertainment. Just remember to bring your own headphone. Also, download their on board app (gogo entertainment) before boarding. Some flight you have your own screen, some you have to watch from your phone. Boarding on time, no delay. Very smooth flight~ Will definitely fly with them again!

    Gate B4
    Chris C.

    The staff behind the counter were especially rude to both me and my family. We explained that we did not usually fly with Alaska Airlines and so we did not know their practices with things like car seats, children's strollers, baggage, etc. They scoffed and told me that I should have done my homework prior to arriving at the airport. Somehow we'd already managed to get past the TSA with a car seat on our back before someone stopped us to tell us that we had to check the car seat in at the front desk and that we could not gate check it like some other airlines. I told them that nobody had said anything to us and that we were only familiar with the practices that we'd followed before and that I'd asked about those policies but I was confronted with a sarcastic remark instead. I asked what I should do and they told me that I'd have to leave the current area, go back to the front desk to check in the car seat and then go through the whole screening process again in order to get back to my gate. I was in a rush already and nobody caught the fact that I'd brought this carseat all the way into the terminal. I ended up making it to the gate and again someone had more to say to me. It was such a back and forth. I almost missed our flight. I was sprinting back and forth between the front desk and the gate and being with my family and there being so much confusion and not knowing if they should board the flight because I might miss it, etc. It was terrible. All of that happened and I saw so many other families board the plane and gate check their car seats. All the things that I was told weren't allowed and I saw them happening right before my very eyes. I was so heated. I spoke to someone at the desk and all they could do is profusely apologize for the way that I'd been treated in So Cal. The team on the plane weren't friendly to me or my kiddo. That made me the most upset. They snapped at her to get settled right away. They told her to be a good girl. I did not at all care for them trying to "parent" my kiddo or to make it sound like threats. I wasn't happy with anyone from Alaska that we came across in So Cal. Folks in the PNW were much nicer. I ended up paying for my bag to be a carry on but apparently it ended up gate checked without my knowledge. I tried to ask for a refund for that having happened but they said that they couldn't do anything about it and that I would have had to take it up with the flight crew member who took and gate checked my bag right when it happened. There had been no announcement of that having happened. So, I thought someone had taken my bag incorrectly until someone from the baggage claim called to say that I'd not picked up my bag. I told them that I'd filed a claim and they told me that it was unnecessary because my bag was waiting for pick up at the airport and that it had been gate checked. UPSET! Still, after all the things that I'd been through, they were not at all helpful to me. Infuriating!!!

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    Don't fly them. The worst. Flight was 4 hours late and Alaska could care less. Beware.

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    Page 1 of 2

    Ask the Community - Alaska Airlines

    Review Highlights - Alaska Airlines

    The bar has been set so low on airline travel these days you can legitimately hand out five stars if you're not involved in a mid-flight brawl.

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    Avelo Airlines

    Avelo Airlines

    1.7(463 reviews)
    1.0 mi

    Great ground crew in Burbank & in Salem Oregon -- especially Ron & Echo in Salem & Jordane in…read moreBurbank Even the TSA on both ends is delightful . ‼ Avelo Flight attendants are RUDE, inattentive, pay no attention to passengers, allow bags blocking floor during take off & landing AND allow people who paid lower rates for their seats to move up to the extra legroom seats that others have paid a hefty fee for. I have flown Avelo 5 times since they began flying direct into Salem, Oregon in 2023. My Flite attendants on flite # Tuesday, 2nd July, Salem to Burbank was the WORST I have ever encountered domestically or Internationally, and I am a frequent traveler . The most rude large female attendant,Ashley, had an unpleasant attitude at boarding. By the way do not expect any greeting from Avelo attendants they just stand & speak amongst themselves! In this case on the 2nd July they were complaining about wheelchair, stroller, and car seat passengers. Offering NO help. We sat on the runway for at least 30 minutes due to a mechanical issue Flite attendants offered no water, didn't check to see that bags blocking rows were stowed for safety requirements or make any announcement -- the pilot finally did after 20 minutes of sitting After takeoff I entered the front lavatory (I was in seat 2 C) There was NO toilet paper, hand towels, or seat covers -- no more than 2-3 people had used the lavatory before I did. Hence obviously no staff replenished supplies nor tidied up pre takeoff . When I told 2 of the women, Ashley, and a very unkempt, wild haired employee standing chatting they were rude and one mouthed "bxxxh" at me. She then proceeded to say to me " thanks for telling us how to do our job" What is the job of Avelo Flite attendants... appears to be nothing!!! Upon returning to my extra legroom seat suddenly a very very obese woman -- taking up 2 seats with the armrest up -- appeared in my row. She had been assigned a seat several rows behind me-- I told the staff that this was inappropriate as I had paid extra for the seat in row 2. Ashley told the large woman that "Ms Privileged did not want her in her row" -- referring to me and moved her to another extra legroom seat behind me. Eventually 4 people in seats further back in the plane ended up moving to the extra legroom seats all around and behind me with no word from attendants. When mentioned to the only friendly and active attendant, Ashlyn, she replied, "moving seats is not allowed but I am not working the front of the plane so there is nothing I can do" This situation on Avelo certainly wouldn't be tolerated on any other airline, one in coach is not allowed to move forward to empty business or first class seats. Avelo has attempted to brand themselves as a budget airline -- it is far from it-- carry on or checked bags are $60 + each, seats with any extra legroom is up charged extravagantly. Round trip for me was approximately $500 -- not inexpensive. I am hoping that Alaska or some other airline will add flites to Salem as I travel there frequently due to parents, family, and business. In my various 5 round trip flites I have witnessed Flite "non- attendants" sitting eating meals, reading magazines, playing solitaire and other games on their phones, and gathering in the front galley speaking loudly and inappropriately in front of passengers. On the flite up to Salem from Burbank the attendant in her jump-seat chomped, cracked, and blew bubbles with her gum the ENTIRE Flite I was in the 1st row hence could not ignore her poor manners. This was beyond annoying. NEVER have I exited a flight and immediately requested to speak with a manager or supervisor but I certainly did after this trip Very very nice man called Jordane at the Avelo podium in Burbank took notes and said someone would contact me -- a week later of course, no one has. Also the website for Avelo is not up to par making it very difficult to make or change reservations, add bags, book special assistance or any other options. Sadly I am forced to fly Avelo as it is the only airline flying directly into Salem

    Paid additional $5 for flex to be able to cancel flight, day of tried to cancel the app wouldn't…read moreallow me too it kept spinning, I tried calling couldn't get through, no one answered. Got through a few days later and they were rude and said it was too late. Was on a flight previously that had to make an emergency landing at Bradley because if landing gear issues the customer service rep Akemia is very rude should pick a different job

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    Avelo Airlines
    Avelo Airlines - Terminal B gate 4

    Terminal B gate 4

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    Snacks

    Million Air Burbank

    Million Air Burbank

    4.1(7 reviews)
    1.0 mi

    So not every airport trip involves waiting for security, that anxious moment where you wait for…read moreyour luggage etc, the indifferent service, bad food etc. For the 1% it's private aviation terminals and little in the way of lines. My complete and utter failure to win the lottery has me watching these oh so lucky travelers with quite a bit of envy. They roll up in the Escalade, and walk ten feet or so into a private aircraft (most often the assistant (s) has delivered the luggage) the plane buttons up and roars off to no doubt an exotic location where more luxuriating occurs (at least that's the way I imagine it). For those of us in the medical transport game, these private terminals are where we get fuel and meet our ambulance to head off to the referring hospital. Some are spartan affairs offering a clean bathroom, some hard candy, or fresh baked cookies. Other are quite big and decked out In the case of our stop in Burbank it was Million Air, and Million Air terminal is one of those decked out places. It was immediately apparent when we pulled in that we were the poor cousins in our King Air. From G650's to Global Expresses and all manner of planes in between there was probably 150 million at least parked around us (and yes one had an Escalade unloading people). This review is from the perspective of someone who get out of the plane and uses the facilities. I cannot comment on fuel prices, landing fees, or how the ground handlers were. Inside, the terminal was clean and well appointed. the furnishings were comfortable. The bathrooms were clean, and had the biggest bottle of Listerine I have ever seen. For us the big plus was the food. They had a mini 7-11 like set up with fountain drinks, snacks, and donuts that are on the house. It hit the spot. The staff was friendly as well.

    Great FBO, unfortunate event when Million Air was flooded early this year but in the end it became…read morea great thing because it looks better renovated. Staff is friendly and is open 24hrs 7 days a week. They have great snacks and awesome pilot lounge.

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    Million Air Burbank
    Million Air Burbank
    Million Air Burbank - Working

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    Hollywood Burbank Airport - My Belgium latte - mocha & marshmallow helloooo!! It's so good!

    Hollywood Burbank Airport

    4.1(1.9k reviews)
    0.6 mi

    This airport is small. Mentioned most of how it's small in my previous review. And it still feels a…read morelittle trippy every time you board and then get off your flight and have to take the steps down to the tarmac, But, having used this airport to fly in and out of for a couple of months for work just made me appreciate how easy to get through this airport is. Sure there's not a lot of frills inside the terminals. But when you had to frequently fly for work you don't really care about that stuff. You really just care about the convenience and logistics. And for that, my experience recently has been fantastic with this airport.

    3/5 Stars Burbank…read moreAirport gets 3 stars from me. The main reason? They got me to my destination and back home safely, which is really the most important thing. I will say, I do love that you can get off the back of the airplane. It feels a little old-school and makes for some pretty cool photos. For a brief moment, you feel like a celebrity stepping off a private jet. Beyond that, the airport is very small, not particularly clean, and has limited food options. The outdoor baggage claim is inconvenient, and the walk to the rental car area feels much longer than it should. The moving walkways always seem to be out of service, and the elevator has been broken for so long that I'm starting to think it's a permanent exhibit. One thing I still can't get over is the carpet in the bathrooms near the rental car pickup area. Carpet... in an airport restroom. That's certainly a choice. The rental car experience has also been hit or miss, and the drivers in the parking lot sometimes seem to think they're auditioning for Fast & Furious. I've flown through Burbank several times, and while it gets the job done, it's never been my favorite airport experience. Convenient? Sure. Memorable? Also yes--but maybe not for the reasons they intended.

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    Hollywood Burbank Airport - Taking Off

    Taking Off

    Hollywood Burbank Airport - Still got the Christmas decorations :D

    Still got the Christmas decorations :D

    Hollywood Burbank Airport - Got off the plane to see this

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    Got off the plane to see this

    Frontier Airlines

    Frontier Airlines

    1.2(33 reviews)
    0.6 mi

    Serious savings for those willing to forego some, if not all, comforts…read more The wife got us tickets from Burbank to Denver aboard Frontier Airlines for $26 per person. For such a low price, we were willing to deal with the narrow and non-reclining seats, our assigned seats not being next to each other, and even having to rebook our flight altogether because Frontier decided to cancel the original one. We could've paid a fee to pick our seats, but we decided that we could stand being apart for two hours to save some dough. Fortunately, we were both placed in a row that had one seat unoccupied. Frontier only does food and drink service for those willing to pay up. Pro tip: you can pack a lunch ahead of time and bring it through TSA! Frontier certainly isn't for everyone. I'm a skinny guy, but even I would've been very cozy with my rowmates if I had ended up in a full row. Frontier can be a good option if you're willing to roll the dice, and their fares still seem competitive even if you decide to pony up to suffer a little less.

    I keep trying to give Frontier a chance. Truly. I have flown with them multiple times and every…read moresingle experience has felt like stepping into an experiment where the theme is frustration. Flight cancellations without warning. Flights delayed overnight with no gate, no information, no apologies. Customer service that feels like a maze built out of hold music and broken chat windows. Hours spent trying to get a real answer, only to get a voucher for fifty to seventy five dollars that can only be used on future Frontier flights. That is like getting a coupon to return to the same restaurant that gave you food poisoning. The planes feel tired. The operations feel chaotic. It is impossible to tell if anything is on schedule or if anyone at the airline actually knows what is happening. Tonight it was a mechanical issue, again. No clear communication at LAX. No signage directing passengers to the shuttle to the international terminal, which is a long ride if you are coming from Burbank. Frontier simply does not tell customers what they need to know to make smart decisions. Families with kids, people with jobs, travelers with tight schedules deserve better than this level of silence. Frontier's prices look cheap, but the cost backfires when they strand you overnight with no plan and hand you a coupon that only works if you decide to roll the dice again. My advice is simple. You get what you pay for, and sometimes you get even less. If you are considering flying Frontier, understand that you are buying a ticket for uncertainty and frustration. There is no reliability. There is no real customer support. There is only damage control and excuses. I am done giving them chances.

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    Frontier Airlines
    Frontier Airlines - Pilot from Frontier Airlines.

    Pilot from Frontier Airlines.

    Frontier Airlines - Hostile and abusive stewardess

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    Southwest Airlines - D' mobile boarding bridge at Southwest Air at Burbank Airport Mon March 31, 2025

    Southwest Airlines

    2.7(378 reviews)
    0.9 mi

    Southwest Airlines is my go to airline when flying out of Burbank airport to Sacramento or Las…read moreVegas. Those are short flights so I don't mind not having a TV on the seats. If it's a long flight then I wouldn't recommend using Southwest because in all the planes I been on, they never had a TV where you're sitting and the seats aren't that comfortable. When I used the airline to go to Vegas this week, open seating was still available but it will be gone starting Jan 26. They also only serve water now so no more soda. The check in process is simple through the app or website than it was years ago.

    I really hope someone from Southwest is reading this and they bubble it up to the CEO and he/she…read morecontacts me about this, the CEO is ruining what always made Southwest great, the service. Hope they make a change for the better. I have to say Southwest is really making a big mistake with their assigned seating and hardline on staying in your assigned seat. Southwest was always my favorite airline to travel and was consistently ranked as being loved by customers. Southwest stood out from the crowd, there was something nice about getting that check in, hopefully early enough to be in boarding group A or B, then casually getting on the plane, finding a seat you liked, aisle, middle or window, you had choice, freedom and comfort, even if you were in the latter groups, you typically could find a good seat or move if needed. Suddenly, where you sit on the plane has become a major issue, whereas in all the years Southwest has been in business you could sit anywhere you want. Don't try to fool your customers with why the seat matters, it is really only about the money. As we boarded, they made multiple announcements that you "MUST" stay in your assigned seats, I mean they really, really stressed it, this has never been a thing for them or any carrier I have flown on in the last 30 years. I purchased a flight, of course they want additional money to choose a seat, I get it, a way to make more money. Southwest is not the only one doing this to be fair. But I still think it is ridiculous, just include it in the ticket price. Of course I did not pay to pick my seat, why should we have to, is there a difference between seat A, B or C, they are exactly the same, seat A did not cost them more to install, no more leg room, etc. I did not want to add another $60 to the already overpriced ticket going to of all places Ohio. I can fly to Hawaii or some International destinations for less than going to Ohio, something is wrong there. I digress. Of course they gave me a middle seat, since I did not pay extra, funny how that works. When I got on, my row was full, 3 people, but the flight was empty, possibly only half full, maybe less and no one in the exit row (premium priced seats, so not surprised). Mind you, I was sitting in the row right behind the exit row, so not like I was asking to move from the back of the plane. I offered to sit in the exit row in case of an emergency to help, etc. I am sure having someone there to help is preferred if something ever happened. They did not give the typical talk about in case of an emergency are you willing to help, etc. Since no one was there, seems problematic to me as EVERY flight I have ever been on when I sat in the exit row or not, it is always a big deal to pay attention and we must VERBALLY acknowledge we understand and will help. I guess safety takes a back seat to the all mighty dollar now. Of course me moving is a bit self serving, but why not be more comfortable sitting in the next row, as well as for the comfort of the people. Their response was "No" you must stay in your assigned seat, any changes must occur prior to boarding, yada, yada, some other Corporate speak on why, which is BS, they just want to charge people for the seats. It should make no difference at all. I have flown so many on Southwest and tons of other carriers, on the rare chance, when a seat is unsold or an open seat, even if just one move to side, you could move with no issues at all. Even at times I have been offered to move by an attendant to an open seat when they have noticed an open one and it would be more comfortable for all. Now suddenly it is a big deal, bad move Southwest, bad move. You are taking away what made you great by Nickel and diming your customers. What poor service, if the seat is not sold, why not use it to help make all your passengers more comfortable and happy. If the plane sold 3 seats and the rest of the plane was empty, based on this experience, no one could move, ridiculous. Things are getting more and more expensive for us all and competition is fierce out there for the airlines. But, IMO do things that attract loyal customers, stand out, be great and give them value and make them feel that you value them and you will have the advantage and grow your customer base. I would, and they would even be willing to spend a little more if you gave them that. This would grow your stock price, make share holders happy, increase loyalty and lead to repeat customers. But feeling like only a dollar sign does not bring customer loyalty, only resentment. Return flight update : More of the same, they were passing out pistachios and there were two options, I did not hear what kinds there were, I asked nicely what the options were. She told me, no issues. Then the passenger sitting next to me, she said loudly so I could hear, I am glad YOU did not ask what options there are, how rude. Sorry I could not hear her. Enjoy!

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    Southwest Airlines - Getting ready for takeoff (01/20/26)! @SouthwestAir #SWAPic @Fly_BUR #Burbank #Airport #Travel

    Getting ready for takeoff (01/20/26)! @SouthwestAir #SWAPic @Fly_BUR #Burbank #Airport #Travel

    Southwest Airlines - Remy's Grahams Cinnamon Snacks 1oz Pouch (01/20/26)! @SouthwestAir #SWAPic @Fly_BUR #Burbank #Airport #Travel

    Remy's Grahams Cinnamon Snacks 1oz Pouch (01/20/26)! @SouthwestAir #SWAPic @Fly_BUR #Burbank #Airport #Travel

    Southwest Airlines - How you board outside the aircraft

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    How you board outside the aircraft

    Alaska Airlines - airlines - Updated May 2026

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