I'm a seller involved with a buyer whose loan is being handled by this office. The purchase…read morecontract is dated in early January 2023. They continue to fail to get this loan closed after repeated delays. The latest delayed closing is set for 2 days from now and they continue ignoring any requests by title company. realtors, buyer or seller for updates or confirmation of any future closing. They have refused to provide any professional communication throughout this process. The delay on March 3, 2023 was awaiting a mailed letter, mailed twice and yet never received to date 4 weeks later and despite suggestions it be mailed via tracking number that were ignored. Obviously, the letters were never mailed as stated. They promised another format of letter to be accepted and closing April 14. Today they continue ignoring all parties' requests for status of imminent closing. Strongly suggest avoiding this office. I'll update this review if and when closing completes timely.

Great experience with Lori Harless and her team at Prime Lending! I am always skeptical of mortgage…read moreprocessors and lenders, but Lori changed my mind. She was super responsive, clear, thorough and the Prime Lending site/technology was great (online document management, status updates, etc.). I was dreading the process but if was super simplified for me. And the rate was competitive enough that I didn't have to shop around too much. Overall the experience was effective but lightweight (not overly administrative). Thanks Lori and team!

They gave us a low estimate after we gave them all the documents they asked for and then towards…read morethe end of the process they changed our new house payment amount to a larger figure and raised our closing cost from $2100 to $3400. They told us they were the best company for our interest the whole process until we looked elsewhere (After the increases in our costs and changes in their stories) and found out they were not. High closing costs and poor customer service when it comes to getting your totals correct. Would not recommend at all.

David made our home buying process nice and easy. As first time home buyers we were a little…read moreintimidated by the process but David helped us out with everything and made the mortgage process a great experience for us. We were even able to close on our house weeks sooner than anticipated!