I had an issue with a mobile deposit I had made. It was my first time using it and I received an…read moreemail staying the funds would be available the next business day. When I checked the next day I was told they would not be available for 8 days! I called my local branch and was told to come in. Matt the manager and Lauren Custer greeted me and took me into the office. Within minutes they resolved my issue and my funds were available immediately. The customer service here is second to none. They resolved this immediately for me. I look forward to doing business with people that truly care about you!!! Thanks!!

If I had to have only one bank, this one would be my choice. It has a lot of branches, the people…read moreare generally friendly and helpful, the online banking is easy to use, and if you really have to do some banking *right now*, regardless of when that is, there are plenty of ATMs.

Everyone is friendly they completely figure out what ever situation you bring to their attention…read moreand never hesitate to help and is not much for sharing but I would bank with B.C.C.before I would anyone else

Excellent customer service! Everyone is always helpful and very knowledgeable. I've been a proud…read moremember of Apple Federal Credit Union for many years, and I truly appreciate the support and professionalism they provide.

They let fraud be committed to your account until it gets over drafted so they can then steal all…read moreyour money from overdrafts. No matter how many times this company gets bad reviews on here or better business bureau, they don't care. I don't live in VA anymore and all the problems I've had with them, they refuse to address over the phone with massive wait times or just simply hanging up on you. I shouldn't have to spend $400 on a plane ticket to deal with my account. Shame on you Apple Federal.

Have had recurrent problems with this bank, mainly to do with their automated Bill Pay system. As…read morelong as you never have to change anything, it's OK - but if you do, you are in for a struggle. There is apparently only *one* place, deep deep within the system where you can make a change *and have it be saved* - anywhere else, even when it has an "Edit" option, you can't make it stick. I am getting very very unhappy with this bank.

I went in today to open a new account, I was very happy with my experience. Brandon was the one…read morethat helped me and he was very knowledgeable about the products and services they offer!

I occasionally take the deposit for work, and we use this location. I made it there just before…read moreclosing last week and the clerk at the drive through was just as friendly as if it was midday. The clerks also do a great job at remembering customer names. Great staff and the perfect location for daily deposits on my way home from work.

I went to this branch, Pleasant Valley, this morning. They don't know what they are doing. I went…read moreway out of my way to the Sunnyside branch and the full filled my request within 3 minutes. I just don't understand. I do know I won't go to the Pleasant Valley branch again...

Its an average bank. Lotsa nonsense policies and rules. Tried to get a debt consolidation loan for…read more$8,000 for a personal loan and a credit card maxed out. Each with a 17.9% Interest rate. They approved me for 18% and $218/Month which is $70/month MORE than I was already paying. The point of a debt consolidation loan is to LOWER my monthly payments. Totally missed the mark on that one. Mobile app is outrageously confusing. And, as a lower class customer, I get 6-9¢ a month interest yield. Again, not impressed. You cant get debits from your savings, so you cant set up a bill to be deducted from your savings. Its MY account, MY money, let me handle my financial strategy. You just hold my money for me. Also, only $20 a month in ATM surcharge rebates and, heres the catcher, there isnt a single ATM within 30 miles of me. If there is, I haven't found it. Howabout I get my surcharge rebates for unlimited times because of unavailability of ATMs?! Only reason I switched was because they were theonly bank that was in Hawaii that was relatively close to home when I retired from the Army. No contest with USAA. I will be going back to USAA. Then, there is the stupid posting of pending deposits. I get a pending deposit showing 3-5 days before it actually posts. And, if it says that it will post on a certain day, you would expect it to be there that morning. NOPE. 12am the NEXT morning. Ie: pending deposit on 27th. Actual time deposit, 12am, or later one the 28th. Why not just say the 28th???! Soon as my stuff is paid off, Ill be going back to USAA. Sionara NFCU!

Winchester Navy Federal (newer location past Walmart) -- long wait, no communication…read more I'm writing this about the second Winchester, Virginia Navy Federal site, the newer one past Walmart. I've been in a couple of times and the staff were helpful. The last visit was different. I waited over 30-45 minutes just to talk about adding a member to my account. Nobody came out to say they were sorry for the delay or that there might be a wait. I finally walked up to the lobby desk and explained the situation. The person there apologized, but when I asked for the manager, I was told she was in a meeting. It sounded like they were short-staffed because people had called in. If they can't staff the branch, they can't support members properly. That's a poor way to treat the people this credit union is supposed to serve -- including America's service members and their families. As an OIF combat veteran, this is disappointing. I may try the Berryville location and see if they have their act together. I also don't understand why Navy Federal -- a credit union built around military pay -- still doesn't have active drive-up lanes with a clerk at the window, the way other banks and credit unions do. Even ordinary banks that don't primarily serve military families have a drive-up teller. Navy Fed should too. Also the Manager after being asked a question regarding my situation with adding a member, she then agrees that I shouldn't have a problem adding my fiancée to the account, then I get to the desk and the new guy fumbles around and kept getting up to get clarity himself from other people and then says I can't get my request fulfilled today haha.......................................................... What a joke

Service is superb! Best bank I have used in the past 20 years! They have helped me when I traveled…read moreby phone, online, as well at their local branches. I highly recommend them.

The previous review was rude and unfair, It is, in fact, a very user-friendly bank with all…read moreemployees willing to help consistently​.

If you want a bank where the site is normally down, the tellers never have consistent answers, are…read moredownright rude and blow you off -- then this bank is for you! If you are a masochist who enjoys never knowing exactly what their bank is doing with their funds -- then this bank is for you! Even the bank manager cannot give correct information, and then the CLIENT, which someone utilizing their services happens to be, is penalized for the BANK'S inability to get their own information together. I can't believe my husband and I wasted so much time trying to make the "relationship" with this bank work simply because it's easier than finding a new one. These people are unprofessional, are unable to be consistent, and clearly do not care about you or your money unless your family is from the Valley. We will be closing our account ASAP, as we have found a much better option that cares about their clients. By the way, VNB, Client is defined in the Merriam Webster dictionary as, "a person who pays a professional person or organization for services."