Absolute Bait-and-Switch. Unethical and Dishonest Practices.
After 30 years of booking hundreds of executive and personal car services worldwide, I have never encountered an operation as unprofessional or unethical as United Car Service of Jackson Hole.
For our family vacation departure on Monday, we booked an 8:15 AM ride to the airport. When making the reservation, I specifically verified their 24-hour cancellation policy--a terms-of-service clause explicitly confirmed verbally and printed directly on the digital Square payment link they sent me.
Due to a schedule change, I called to cancel on Saturday evening--well over 36 hours in advance of our scheduled pickup.
Instead of processing the cancellation, the representative hostilely informed me that they have a "48-hour policy" and would be keeping 50% of the fare. Even after I sent him a screenshot of their own live payment link explicitly stating a 24-hour policy, he flatly refused to honor his own company's written terms.
Realizing I was dealing with a bad-faith operator, I ended the call and immediately turned the charge over to American Express Platinum customer service to dispute.
Jackson Hole has limited transport options, but do yourself a favor and look elsewhere. A business that blatantly lies about its own written policies cannot be trusted with your logistics. read more