Bought a carpet that they did not have enough of, but was told more should be in stock within about a week. Nearly 4 weeks later, after two further visits to the store and several calls, they delivered and fitted. Salesman admitted near the end of my waiting period that the shop was in a 'transition' from being a franchise to being owned outright by the company again, hence supply issues. Basically I was strung along as they did not want to lose the sale. Congratulations guys, I certainly would never have bought from you had I known it would take so damn long. Typical dishonest salesmanship. Pleased with the carpet now it's here, but furious with the service I received, and almost ashamed with myself for being 'duped' into waiting so long. However, reading the small print on the receipt (only handed over after payment had been made), it looked like it would have been a nightmare to try to cancel the order and get a full refund. All I can do now in response is write a few bad reviews and pass the word on about the appalling service I received. read more

Bought a Wilton carpet at United Carpets and Beds Melton Mowbray on 5th Feb. Paid up front. Delivered 2 weeks later. Fitter discovered carpet badly damaged. Carpet left in situ in empty room for one week. 2nd carpet delivered and fitted. Paid fitter and then discovered this carpet also damaged. Manager attended and admitted entirely unacceptable, took photos and promised satisfactory conclusion within 2 days. No contact from then since. Still waiting [24th March]. Visited shop twice, 'manager unavailable'. Refused to repay the £730 cost. Why can't I give no star rating? Surely one star indicates some level of service. They are disgraceful. read more