John is a quirky guy, opinionated but full service. If your design ideas do not match his own, he…read morewill push against you. He repeatedly "corrected" our vision for a certain color combination. We worked together for 2 months to find the perfect flooring. Not once during the process did he mention he is CASH ONLY as he had one bad experience with a product only (no install) chargeback a few years ago. Since credit cards provide a lot of consumer protection in regards to warranty and paper trail records for warranties, we contacted the HQ for Floor Coverings International to ensure they would keep the records in case this local store goes out of business, as our flooring came with a 20 year warranty to the tune of $5000. The HQ staff was very helpful, they understood the problem with cash only records and offered to speak with John to see if he would accept a partial cash and partial credit payment to solve the problem. They also stated they had a similar problem with another location skipping town and leaving customers without service post-sale, so they understood our concerns as it's valid. They also pointed out John plans to retire soon so he won't be in business much longer likely however they would find another location owner to travel to us if need me. Southern hospitality at this HQ 100%. We texted and called multiple times to complete the sale over the next 2 weeks. After a 2 month working relationship with a contract in hand and ready to write him a check to begin work, John GHOSTED us without so much as a voicemail, letter, text, nothing. Highly unprofessional. After 4 weeks waiting for him to respond, giving consideration perhaps something had prevented him from replying, we ordered the same product from elsewhere and paid a few hundred more BUT we were able to get quick, friendly service, installation warranty, full product warranty, and use our credit card which gives us peace of mind long term for warranty records as well as cashback on the $5000+ purchase from our card issuer. Overall, we wanted to use John, HQ were reassuring and reasonable people, and he had better products than Endwell Rug or Discount Carpet. But, ultimately, someone who acts inscrutably pre-sale is going to be trouble post-sale. We are very happy with our new flooring and are bummed we could not support this small local business.

John installed new carpet in our conference rooms at both Jim Rollo State Farm Offices(Jim Rollo…read moreState Farm in Endwell and Jim Rollo State Farm in Binghamton). We received great advice regarding available carpet selections to stay within our budget. The installers were courteous, neat and did a quality work. We are very satisfied with everything.

The sales man was very impersonal and stayed away from us. It was dark and I couldn't make out the…read morerug colors

I went to Endwell Rug to buy ceramic tiles for a floor for a half-bathroom. I went to the store…read morefour times, three to select the tile, take a sample home, return the sample. Brad, the man who lays their tiles came to my home, ostensibly to do the measurements. For the threshold to the bathroom, I now have and still want a marble bar, which other stores offer. He told me that he only would provide a metal threshold. I want below the new wallpaper an edge of tile several inches in height, which I have in another bathroom. He complained that he did not want to cut tiles to make the edge. I should have got the point, yet after he bragged that he himself could redo the entire bathroom, I asked him if he would install the vanity and recess the medicine cabinet. He assented. I listed what would be in his written contract for the extra work, which included caulking. He texted me as follows: "Between that yes but you said vanity to the wall. I'm a professional with 30 years..you either trust my work or you can get another guy to install them". I showed the text to three friends, who said "he's unprofessional" and "he does not want your job". The fourth time I went to the store was politely to ask for someone else to lay the tiles. The salesman Bob said that my request was "above his pay-grade". The manager Anselm who listened to me was silent. Four days later Paul, the salesman who waited on me, called and said that I would have to shop elsewhere.

I have known Rick most of my life and know him to have an impeccable work ethic…read more I would definitely recommend Rick Arnold Floor Refinishing.

From the owner: Wood floor refinishingread more

I've had Schaffer Darpino Rugs install carpets and wood flooring for years now. His prices are very…read morereasonable and always doing an excellent job. 5 years ago, I had carpets replaced in my den, which is now an office, I had wood installed in the kitchen, a year and a half ago, I had carpets replaced in my living room, dining room, hallway and the stairs. This week I had carpets replaced in my daughter's room. I am always very happy with the job. Seamless and smooth installation. Matt did an awesome job. I own an old house and the floor is uneven in some rooms. He had to shave the doors because the carpet was very soft, thick and high. Thank you very much, I appreciate the hard work! I would highly recommend them to anyone.

These people tried to overcharge my grandmother for furniture cleaning and while she was willing to…read morepay the amount they charged, after asking about the prices they refused to continue doing business with her. She did nothing wrong but is being blamed for their own prices. They then sent her checks for furniture cleaning as well as a future carpet deposit back along with a passive aggressive letter "apologizing" for the confusion. No one should try and rip off the elderly. Will never do business with them again and will not recommend to anyone.

Did another job for me and was extremely satisfied. Thank you Harold! Came quick, and fair in…read moreprice.

Excellent work - reasonable prices. Had stairs built and a bathroom. I would definitely recommend!!read more

Way overpriced installation. For seamless vinyl flooring, I have 3 seams??? Put these ugly rubber…read morestrips at the end of the room, and can no longer close the door to the mud room. I will probably pay someone else to rip it out and start over . Paid 3k for nothing.

From the owner: Because we are locally owned and have been in business for 45 years, our staff offers years of real…read moreworld flooring experience and knowledge not often found in the large national chain stores. We proudly serve Johnson City, Horseheads, Ithaca, Binghamton, and surrounding areas. We want to help you make the right flooring and installation decisions for your home and business to ensure your satisfaction for years to come. The sales team is dedicated to making your first choice the right choice. We do the measuring, the installation, we guarantee the results! We are proud to serve Johnson City, Horseheads, Ithaca, Binghamton, and the surrounding areas.