Worst U-Haul in Jacksonville not only is everyone super lazy. Waited 30 minutes for propane…read moreemployees saw me waiting didn't even bother to come and help or call somebody to help. I'm a regular customer here. But this was my last time filling propane here. 0 stars

I agree with most of the other reviews here. The service at this U-Haul location is lacking…read more I reserved a trailer online through U-Haul and when I went to pick it up they couldn't find my reservation, even though it was showing in the app and online. This has happened at other U-Haul stores in the past; so I think this is a problem for their IT and Dev teams that needs to be fixed. The people working acted like they did not want to be there, much less help customers. Took 45 minutes to get checked out and get the trailer, and while I waited at least 3 different customers came in disappointed about not getting propane refills because the workers said nobody was there to fill it for them; you would think everyone working would be trained on filling up propane as it is so easy I was doing it as a teenager when I was working for a hardware store. Another guy came in because his truck he rented broke down and they were like "you need to call", not "let me help". Then the trailer they gave me was rusty and falling apart; could barely open & close the door. It kind of pissed me off since I paid $25 for their liability insurance; should have got a more decent trailer. Next time I will stick to the U-Haul location in Mandarin, as they are better organized.

I had to give 2 stars because the individual that helped me get my rental was quick and efficient…read more They also exhibited excellent customer service. If it weren't for her then i would give them 1 star. Penske company is holding my refund and telling me i have to wait an additional 3 to 5 business days to receive my $60 refund. I received my rental on the 07Nov19 returned ot on 07Nob19 and have yet to receive a refund. I spoke to representatives on 2 occasions. The first was yesterday 20Nov19. On this date i was told my refund was not posted but the woman was able to speak with manager Connor to correct this issue for me. They stated the refund will be in my about yesterday 20Nov19 or today 21Nov19. Today i call penske a lot more distraught and confused because i was told my refund would be posted but i have yet to see a dime. After speaking to Lisa M. Customer service rep, William Rock Retail manager and Dustin Dance District Manager, I am basically being told I'm delusional and that the money was already returned to me. Yes I'd admit they attempted to help by "posting the 60$ again" (in quotations because i never received the first $60) but say it won't post for another 3 to 5 business days which is absolutely absurd. They are literally playing with my money and my livelihood and expect me to continue waiting for my money. With this being said i wouldn't advise anyone to use Penske especially not the Jacksonville FL branch because of their lack of professionalism and concern for their customers. On a lighter note Uhaul deposits your return the very next day without any hiccups. They are a little more expensive but the total experience is 10 times better. With this being said shop wisely my friends.

Thank you Penske for making what seemed to be a hopeless situation work out! #sticktowhatyouknow…read more#budgetsucks

You book a car ahead of time to make sure it's waiting for you. Not be given last minute…read morecancellation. Now I have to scramble to find another. No discount. Just a "sorry."

The ladies working the desk at this Avis location were knowledgeable, friendly, and the customer…read moreservice was absolutely on par with the standard that I've grown to know and expect as a loyal customer. Securing my vehicle was quick and painless, and although this location is still "old school" with their vehicle check out process and many extra steps, it was still relatively easy. Expectations met, greatly appreciate it!

As a professional contractor This used to be a place to go…read moreand had the best staff most knowledgeable Eager to help and truly acted like they wanted to be there on this job Now let's get to this new staff .. This is an absolute joke The worst experience I've ever had at any location I use Uhaul every single week I am truly looking currently for a new location with staff that are friendly and want to actually be on the location and go to work My wife and I were both humiliated and extremely insulted this was not a good experience

Having properly trained employees is key to a successful business! Came for a rental and was told…read morethe gas is at 1/4 tank and if we fill more than we will be reimbursed. Come to drop off and ask for the reimbursement and were told by another employee no, reimbursement is only for the miles. So we overpaid for gas that we won't be getting reimbursed for. I'll stick to the usual location for now.

I've been with this U-Haul facility for about a year and have never had an issue until…read morecoincidentally my last day renting. The silly U-Haul circle locks that they sell are a rip off because they are not suited for outdoors. I broke my key off trying to open it because it was so rusty. Talked to the front desk about getting the bolt cut, but the guy who does that wasn't around, but was "on his way in". Air quotes because it was 9 am when I asked for assistance and told that he was on the way; 1030 am when I went and bought my own bolt cutters. It is now 1pm, emptying is done and the guy still never showed up. Why they don't have bolt cutters on hand regardless is nuts, but even more so the fact that had I not just paid my hard earned money to buy them myself, I'd still be sitting here! For close to $200 that it costs to rent here, I'd say get you a pod instead.

Do not give this place your business. They will overcharge you on anything they can. Then when I…read moreasked for a receipt to even see what I was charged for the manager Marcus P was rude and disrespectful for me just trying to understand what I was charged for. Horrible customer service and fishing to take your money for anything they can

Great service very educated and professional in helping me with understanding equipment better.read more

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