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    United Rentals

    3.0 (1 review)
    Closed 7:00 am - 5:00 pm

    Services - United Rentals

    Machine and tool rental

    Truck rental

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    6 years ago

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    U-Haul Moving & Storage of South Jacksonville

    U-Haul Moving & Storage of South Jacksonville

    1.8
    (19 reviews)

    I agree with most of the other reviews here. The service at this U-Haul location is lacking…read more I reserved a trailer online through U-Haul and when I went to pick it up they couldn't find my reservation, even though it was showing in the app and online. This has happened at other U-Haul stores in the past; so I think this is a problem for their IT and Dev teams that needs to be fixed. The people working acted like they did not want to be there, much less help customers. Took 45 minutes to get checked out and get the trailer, and while I waited at least 3 different customers came in disappointed about not getting propane refills because the workers said nobody was there to fill it for them; you would think everyone working would be trained on filling up propane as it is so easy I was doing it as a teenager when I was working for a hardware store. Another guy came in because his truck he rented broke down and they were like "you need to call", not "let me help". Then the trailer they gave me was rusty and falling apart; could barely open & close the door. It kind of pissed me off since I paid $25 for their liability insurance; should have got a more decent trailer. Next time I will stick to the U-Haul location in Mandarin, as they are better organized.

    I want amend my first review, the manager and owner of this Uhaul corrected the situation and…read morerefunded the money I was over charged. Thank you for taking care of the customer.

    Penske Truck Rental

    Penske Truck Rental

    3.5
    (2 reviews)

    I had to give 2 stars because the individual that helped me get my rental was quick and efficient…read more They also exhibited excellent customer service. If it weren't for her then i would give them 1 star. Penske company is holding my refund and telling me i have to wait an additional 3 to 5 business days to receive my $60 refund. I received my rental on the 07Nov19 returned ot on 07Nob19 and have yet to receive a refund. I spoke to representatives on 2 occasions. The first was yesterday 20Nov19. On this date i was told my refund was not posted but the woman was able to speak with manager Connor to correct this issue for me. They stated the refund will be in my about yesterday 20Nov19 or today 21Nov19. Today i call penske a lot more distraught and confused because i was told my refund would be posted but i have yet to see a dime. After speaking to Lisa M. Customer service rep, William Rock Retail manager and Dustin Dance District Manager, I am basically being told I'm delusional and that the money was already returned to me. Yes I'd admit they attempted to help by "posting the 60$ again" (in quotations because i never received the first $60) but say it won't post for another 3 to 5 business days which is absolutely absurd. They are literally playing with my money and my livelihood and expect me to continue waiting for my money. With this being said i wouldn't advise anyone to use Penske especially not the Jacksonville FL branch because of their lack of professionalism and concern for their customers. On a lighter note Uhaul deposits your return the very next day without any hiccups. They are a little more expensive but the total experience is 10 times better. With this being said shop wisely my friends.

    Thank you Penske for making what seemed to be a hopeless situation work out! #sticktowhatyouknow…read more#budgetsucks

    United Rentals - truck_rental - Updated June 2026

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