Ms. Kim was very professional very helpful I suggest everyone to come here to see Kim thank you…read morevery much for your help

I wouldn't recommend this location. They will have one price online and then when you come to sign…read morethe contract they want to charge differently. You also do not have access to your units 24/7 which makes it very inconvenient. While we were there trying to figure out pricing and rules two people got stuck behind the gate and had trouble exciting and leaving. I had confirmed multiple details with the manager over the phone before I arrived with a rental truck full of items but when I got there in person everything she said over the phone she went back on. I ended up going to an Atlantic Self storage and using their services instead.

Difficulties parking due to location however you will receive outstanding customer service.read more

Great customer service! Was in and out with no issues returning my item. Parking wasn't bad either!read more

I always drop my returns in this store and it's very close to house. But this time I had an extra…read morequestion about lost package by UPS (I've spent several days calling customer service and sending emails without results). Since I stopped in this branch to drop something I decided to ask if they might have any additional information on my lost package. The lady over the counter just jumped on me screaming they don't have any information and I shouldn't ask them this question. No class, no being polite, since I was talking to a different employee even. Even if this branch is just a franchise they still represent a big company having their signage above the main door UPS! This behaviour is unacceptable !!!

Made finger printing reservation online. They don't have the requisite equipment. Having worked for…read moremultiple different UPS Store franchises, I know there is a simple toggle for what services are available on their website-they should disable this functionality until it is available. They got two stars because they at least acknowledged the mistake and apologized. (Their response on Google): Response from the owner 22 hours ago Hi Harold Long, we apologize for the inconvenience. We're committed to providing world-class service and our intention is to always take care of our customers. We understand this was frustrating and will address your comments with our team. If you need further help, please email us at store3547@theupsstore.com. Please share your date of visit and any additional details. EDIT: your response is inadequate and shows either lack of reading comprehension skills or, worse, that you didn't actually read my review. Because of this, you've dropped down to one star. Contact your franchise rep (or even tech support) and inquire how to toggle off the Live Scan services-once they show you how, you'll see how easy it is!

Amazing customer service, always ready to help out, great group of guys. Would highly recommend…read morethis UPS store.

I have a lot of mailing that I do at this place, at least 2-3 times per week. So, thought I'd use…read moretheir notary service. The woman, Colleen, was extremely weird about notarizing my signature. She called the document "shady" and it came directly from a federal credit union. She said multiple times, not in a quiet or polite way, that this document was shady. I told her the bank sent to me to have my name notarized. Gave her my local DL and even more info than she needed to know about the situation & she was quite rude and nasty. It was just so unprofessional that it shocked me, especially since they see me all the time in that store. I don't know that I ever, ever want to step foot in that store again. Living in ATL Beach, it is so convenient. But, so not worth the ugly that I had to put up with for her to look at my DL and watch me sign a document, put her notary on it. Other employees had been nothing but great in the past.

I've been to this UPS Store a few times and have been always impressed with the courtesy, service,…read moreand engaged support from those who work here. UPS Store seems to always be a place for me in time of dire need - and they always come through! This time it was critical to get an important document faxed off. It worked like a charm! There have been times I've picked up vital mail pieces here or needed supplies. Again, they always came through. Oh! There is also notary availability too. But I would contact the store to find out when that is available. This is an excellent UPS Store. Don't be afraid to visit. I would say that prices here run normal to the cost and value of other shops of its kind like Office Depot/Max, Staples, and FedEx. I haven't found anything I've done that I wish would have been lower cost but certainly others have their own take on this. I'm very comfortable coming here when needed - because you know it's always going to happen on occasion! Recommend: HIGH

I have used this UPS store for years, they are AWESOME…read more Jackie has always taken care of me and my business, to a great standard! I just singed to have my Box for 2 years, I will always use this store!

The gentleman here are so nice and helpful. Never have had a bad experience. Wish I would have…read moreknown to come here for all shipping, stamps, etc when I moved here to Jax 5 years ago. Never wait in line like the horrible UPS across the street.

Called about an important package with a medical device and no one answered the phone during normal…read morebusiness hours What to improve? Answering a business phone is essential for any business that wants to survive. This is a company I would think twice about using.