Five stars go out the US postoffice, and 5 extra stars to the nice guy that helped us. Wow, he…read moreknows wat service is all about. The US Postoffice should cherish this kind of employees. They make your business. We're on a roadtrip for 3 and somewhat weeks, visiting from The Netherlands. And of course, again, I bought too much Christmas ornaments. - Little note, on every trip I try to buy some local ornaments so when Christmas arrives I can look at a tree full of memories. - This time a Departement 56 Harley Davidsons motel. And that are not things to get in our already overweight luggage easily. So we considered sending it home. We first made inquiries at FedEx in Nashville because we walked by. Estimated costs: over $200. For that price I a can buy an extra suitcase and pay for extra luggage. So we looked further. In Gatlinburg we visited this post office learning that our package can be send to Europe for a little over $50, including our map and two travelguides we didn't need anymore. Huge difference. But that's not the only reason for the 5 star rating. The guy behind the counter is. He took all the time in the world helping us to fill in the forms, get the stuff boxed, and giving advice about some choices to made. In the mean time he helped several other local customers with quick questions without giving us the feeling he wasn't totally there for us. And in the post office hangs a painting depicting him and a little boy. Make sure to ask him about it. It has to do with 9/11 and I had trouble keeping my eyes dry. And no worries, he wasn't pushy, I asked him about the painting and that made him tell the story. And excuse any grammar and spelling mistakes. English is not my first language. And if that isn't bad enough, my Apple device keeps changing words into 'proper Dutch'. Yes, you've guessed right, my first language.

This post office is really busy on Monday mornings/afternoons...dont worry though, these three…read moreemployees know how to move a line quickly!! Lots of packing supplies with decorated bubble wrap..

I'm on my 3rd day not going in to work, because Every day my package says ARRIVING TODAY by 7pm…read more Still no package. Been on the phone on hold for 2 days, no one picks up. Web site says update address. The recording stated my current address. On line show my correct address. I won't buy anything from anyone who uses UPS ever again. This is what happens when a company is going out of business. My advice don't ship and refuse shipping to and from UPS.

Service was rude said things like "what do you want" and " mhm k " very rude. But good food!read more

I can't tell you how many times not only do I get the wrong mail but also lost and late or I…read moreliterally have watched them drive past my house and then lie that they drove into driveway when expected a package. Lazy, untrustworthy, and rude. I have a home business that i can't always get things except through mail and I have lost thousands because of it. And when trying to call to make a complaint, Townsend blocked my calls. So unprofessional as well. Less then 0

How much can one say about a United States Post Office, even in what I'd like to refer to as rural…read moreAmerica (no offense to the good people of Townsend, TN). Call me old fashioned, but when I'm on vacation (which is rare these days), I love to send out postcards; and I mean a LOT of postcards. In June of 2017, we were vacationing in Kentucky (Mammoth Caves & Corvette Museum) and Tennessee (Dollywood, Gatlinburg & the Great Smoky Mountains), and were staying in a cabin in Townsend, TN. At every destination, I picked up a few postcards, and filled them out every night. After a few days, I had amassed over 40 postcards and needed to mail them. In an effort to save a few nickels, I wanted to get postcard stamps instead of regular "Forever" stamps. I "Googled" post offices and found the Townsend Post Office just off the main drag in Townsend (E. Lamar Alexander Pkwy). I walked in the front door and was initially confused as all I saw was post office boxes. That's when I saw the roll-down door to the main lobby and a sign that stated the service counter was closed every day from 11:45 AM - 1:00 PM for lunch. Lucky for me, it was 12:55 PM so I opted to wait. At approximately 1:04 PM, a courteous lady opened the roll-down door and courteously sold me 50 postcard stamps. Yeah, I sent out nearly all 50, and sorry if you did not "make the cut". No muss, no fuss here. Exactly what'd you would likely expect.

I agree with the other reviewer that the postal workers inside the post office do their job well…read more But, this low score is due to many problems with mail delivery! I have gotten other people's mail in my box many times, even one that belonged in a different town! If I get other people's mail, I have to wonder who is getting mine! I'm writing this review now because I'm angry! I just called my credit card company with concern that my credit card is about to expire and I haven't received a new card. They told me they mailed me a new card May 31st and it is now June 20th. I did NOT receive it, so the mailman gremlin has struck again! I hope USPS reads this!

Fantastic postal workers here. I was driving through the area and needed to mail some boxes so…read morepulled in. The lady who helped me was so informative, assisted me along the whole process and was super nice. You could tell, even from the short 5 minutes I was there, that the people here are family.

Wow! Great friendly family atmosphere with great customer service....rare at a Post Officeread more

well, sir, another one of your moron mail carrier left my package at my garage door in the rain…read more instead of walking around to the front porch which is covered, what the hell kind of employees do you hire? if i was making $20.00 an hour or more i would take more pride in my work.

ordered insulin needles from Walmart. Two packages showed delivered. Neither one of them actually…read moreshowed up wonder who needed them more than me. Good job Postal Service.

Friendly counter service and I got cute Love stamps. Has ramp for wheelchair access. Easy in and…read moreout.

Super friendly post office…read more Love the staff and the help they provided us. Cheerful and kind! A huge plus for any post office.