This post office is tucked away into a neighborhood along with a city hall. My mom wanted to mail a…read morepackage back home and he was kind enough to give us some packing material and tape, even though he wasn't required to. Helped her save a few bucks. Also, always fun to hear a southern accent at the post office. :-)

This was one of the best experiences at the post office ever! The individual behind the counter was…read morevery friendly. Best of all, I was in and out within minutes.

This post office is really busy on Monday mornings/afternoons...dont worry though, these three…read moreemployees know how to move a line quickly!! Lots of packing supplies with decorated bubble wrap..

Five stars go out the US postoffice, and 5 extra stars to the nice guy that helped us. Wow, he…read moreknows wat service is all about. The US Postoffice should cherish this kind of employees. They make your business. We're on a roadtrip for 3 and somewhat weeks, visiting from The Netherlands. And of course, again, I bought too much Christmas ornaments. - Little note, on every trip I try to buy some local ornaments so when Christmas arrives I can look at a tree full of memories. - This time a Departement 56 Harley Davidsons motel. And that are not things to get in our already overweight luggage easily. So we considered sending it home. We first made inquiries at FedEx in Nashville because we walked by. Estimated costs: over $200. For that price I a can buy an extra suitcase and pay for extra luggage. So we looked further. In Gatlinburg we visited this post office learning that our package can be send to Europe for a little over $50, including our map and two travelguides we didn't need anymore. Huge difference. But that's not the only reason for the 5 star rating. The guy behind the counter is. He took all the time in the world helping us to fill in the forms, get the stuff boxed, and giving advice about some choices to made. In the mean time he helped several other local customers with quick questions without giving us the feeling he wasn't totally there for us. And in the post office hangs a painting depicting him and a little boy. Make sure to ask him about it. It has to do with 9/11 and I had trouble keeping my eyes dry. And no worries, he wasn't pushy, I asked him about the painting and that made him tell the story. And excuse any grammar and spelling mistakes. English is not my first language. And if that isn't bad enough, my Apple device keeps changing words into 'proper Dutch'. Yes, you've guessed right, my first language.

I have a love hate relationship with the post office. I hate the long lines and the hectic vibes…read morebut this one is different. Since it's just a small town post office there is only one window, but there is never anyone in there so I rarely if ever have to wait in line. The bigger one in town is a hot mess so if I had to go there every time I needed to mail something it would not be worth it. So thankful this one is here.

This place is a little hidden gem of a Post Office, it's almost hidden right before you get into…read morethe Smokies. It's a charming place set against the backdrop of the mountains too. When I lived in Maryville I would sometimes drive out of my way to go here just because of how nice the place is and how friendly the people who work there are. It's very small but never too busy and you'll always see a smiling face when you walk inside. To this day and no matter where I've lived I still always remember how nice this place is when I walk into any Post Office. This place sets a high bar for all other Post Offices and should be a role model for great customer service to any business.

We went in to the post office looking for clarification about installing a mailbox. The front…read morecounter man was not helpful and a bit rude. We asked to speak to a supervisor, supervisor Greg appeared and was extremely helpful and knowledgeable. He solved our problem. I would have given the post office a five however, the front desk person knocked it down to a four. Thank you, Greg for helping us.

Amazon used usps for my delivery. HUGE SCREW UP. Yesterday he marked it undeliverable due to…read moreobstruction in driveway or porch. LIE. Today I was waiting on him. I heard him rattling the plastic on my delivery and he drove off. By the time he turned around (we're on a dead end) I was standing by the road waving him down and he drove by me like he didn't see me standing there wearing yellow yelling "hey stop!" This man is lazy as hell. I don't know if it's because he's very very large and it's a struggle for him to get in and out or what it is, but this right here is a main reason why nobody wants to use the postal system. I'm so pissed. I needed that delivery for work. The Maryville TN post office is reason enough not to even move here. ​​​

Great customer service - will remember you personally because it's small. You can't scan QR codes…read morehere for labels, though. But otherwise, it's great!

I have been coming to this Post Office in Karns for about 20 years. The lady that runs it, is Lola…read more She is always so cheerful and eager to help. I chat with her, when I come here, unless the post office is too busy. She has an excellent memory, which certainly helps with great customer service. I definitely would recommend this location.

Wow! Great friendly family atmosphere with great customer service....rare at a Post Officeread more

I agree with the other reviewer that the postal workers inside the post office do their job well…read more But, this low score is due to many problems with mail delivery! I have gotten other people's mail in my box many times, even one that belonged in a different town! If I get other people's mail, I have to wonder who is getting mine! I'm writing this review now because I'm angry! I just called my credit card company with concern that my credit card is about to expire and I haven't received a new card. They told me they mailed me a new card May 31st and it is now June 20th. I did NOT receive it, so the mailman gremlin has struck again! I hope USPS reads this!

Fantastic postal workers here. I was driving through the area and needed to mail some boxes so…read morepulled in. The lady who helped me was so informative, assisted me along the whole process and was super nice. You could tell, even from the short 5 minutes I was there, that the people here are family.

The ppl are fantastic it's the Post Office itself !!! There's absolutely no Air at all!!! With a…read moreline of over 10 ppl and the poor girl trying to works fast as she can!! She's miserable it's so hot 90° come on, get them some air in this place!!!

I called here and was on hold for 20 minutes with no one picking up the phone. So I drove here and…read morewaited 10 minutes to ask a question do you do General Delivery like no we don't and there is only one place I can do it at. The parking lot is dead and no customer and the inside is dead as well and still had to wait for someone to come from the back. If you need postal service do not come here at all!