I've always found the staff to be friendly and Professional, with a nice clean store as well. I…read morealways go to this U.P.S. store even though there are other stores closer to me.

Before I begin let me start off by saying that this review is based solely upon my personal…read moreexperiences and my personal experiences alone, so with that being said let's go!!.. My wife and I came here so she could return a work desk she purchased on line because she found another that suited her needs in her office at home. She has the benefit of working at home being a city auditor for one of the local government departments here!. We brought the huge box in, technically I did because it was pretty heavy and large in size!. We waited in line and once we got to the register the attendant stated she needed some documents printed out and because we were not going back home to print out anything, there was a small fee to do it there with their email address. My wife stated she had returned other packages here and never had to print out anyway so she was surprised that she had to do it this time. It was a small inconvenience, other than that it's still a convenience if you have all the information you need ahead of time!. I will definitely return here for future reasons!.

John was very rude and talked down to me for 45 minutes. When I walked up, I had a lot of packages…read morefrom temu and Amazon. The first thing he said was "we close at 7pm. It was 6:15pm. I stated, "I have 45 minutes. " He told me to "hurry up." Then he started fussing at me saying, "you needed to have everything ready." Then, he said, "do you hear me." There was another lady working. I asked her to help me. She said that she couldn't because that's my boss." He made me so nervous. I also lost $45 on an Amazon return, because he fussed at me. I didn't respond at all. Then, at one point, he backed away from the register and stopped helping me. I didn't get to finish. That day was the last day to return an item to Amazon. I lost 45 dollars. I want your cooperate email please.

I come here frequently to send packages and return my Amazon purchases…read more The local owner is a very nice and knowledgeable person. He handles the flow of customers with ease. This location is always busy but the workers move your packages quickly. I am giving the store a four because of the wait time. This is a locally owned store and many times the owner is the only worker. Regardless of the wait time, every customer chatted happily as we waited. The owner provided great service!

I have been using pakmail 21st street Norfolk Virginia for…read more35 years or since they opened! Both for my company and personal needs. They are always kind and helpful. Many times even helping me from my car with heavy raw cocoa beans being shipped to New York! Thank you guys for your efforts! They find your best shipping prices thru UPS, FedEx and USpS. Excellent Service

In business for over 35 years. Great customer service. Very knowledgeable about packaging and…read moreshipping.

I had a very frustrating experience with this UPS location. I shipped two packages from here to San…read moreDiego, California. One arrived correctly, but the second was marked as "delivered" even though my recipient never received it. There was also no delivery photo provided, which made the situation even more concerning. My husband went into the store to at least request a refund for the shipping cost since the package never actually made it. The employee working at the time said he couldn't start the claim, took my husband's information, and told him he would call or email us soon, which never happened. We never received any follow-up at all. For how expensive UPS shipping is, the customer service here is extremely disappointing. On a previous visit, the woman working was unwelcoming and very short. Overall, this location lacks accountability and basic customer care. Because of this experience, I will never use UPS to ship again ..at least not from this location.

Notary Public Tatianna (not sure if this is the correct spelling of her name) was so helpful and…read morepatient. Her employee number on the receipt on 358977. She made a very stressful situation manageable for me. I greatly appreciated the notary services.

Really nice staff! Made my return and also my package sending super easy. They do Amazon returns…read morehere too. The shipping is standard price and upgrades if you need it. I had to mail something out and the staff member was so nice about which box I should use to make sure it got to the person safe. Parking is ample. This is located in Greenbrier area across the street from Jason's Deli/Taste restaurant.

I really like this location. They have a separate kiosk that's easy to send back Amazon items when…read moreyou don't have to wait in the regular line. Whenever I do need help or they're not busy I go up to the counter and they're always super nice. I haven't paid for any shipping myself. It's usually a return for something so I can't speak to the value of anything, but the service provided is amazing.

This UPS Store was convenient for dropping off an Amazon return on a Saturday afternoon while…read morevisiting in Suffolk. Unfortunately, the Self-Service Drop Off was Out of Service, and there were eight customers ahead of me, each with multiple packages for shipping or drop off. Two associates were working as fast as they could to clear the queue, but it was slow. My wait was over 12 minutes for a 25 second transaction. But at least I made my drop-off.

I went to this store to get some papers notarized when I was told by the worker there. Oh, I…read moreforgot my equipment today but I'll have it tomorrow...... The lack of professionalism and false advertising is crazy. Please someone from the corporate office look into this store's customer service policy. Training is needed there.

It has been a while since my last review of the UPS Store at Gainsborough Square in Chesapeake, so…read moreit's time for an update. While some of the faces behind the counter have changed, the commitment to excellent customer service has not. Even during busy periods, the team keeps things moving efficiently, getting customers in, and (more importantly), out without sacrificing courtesy or professionalism. It's the kind of place where a quick errand stays quick--and you often leave in a better mood than when you arrived. Its convenient location close to my home is simply an added bonus to an already reliable experience.

This UPS store now holds the record for fastest Amazon return! I came 30 minutes before they closed…read moreand was in and out in less than 30 seconds. I received my refund from Amazon the next day. Though quick and efficient the service was friendly. I was very impressed.

Ms. Megan does a fantastic job of staffing a very busy UPS store with friendly and efficient…read morepersonnel. I have had a private mail box for years and have always had superb service! Five stars all the way.

I just left the store, and the employee James was extremely rude. I do not recommend going here if…read moreyou value even basic customer service. Here is what happened: I asked James how much a box was, and he responded that the price should be on it. It was not, which is why I asked in the first place. He told me to bring it to him, speaking in a condescending tone. I handed him the box, and when he couldn't find the price either, he yelled across the store to another employee to ask. I told him I wanted to purchase the box and also use it to mail something. I was unable to open the box myself, so he took it and tried to open it for me, but ended up damaging it. I mentioned that it was now damaged, and he replied that he would tape it. He then asked me for my address and the address I was mailing the item to. After telling me the price, I inserted my credit card into the machine. The screen displayed "amount owed: $0.00," and he handed me what I assumed was the receipt. I said thank you, as I was raised to be polite, and started putting my card away. Suddenly, he yelled, "You have to pay for that!" I was confused and embarrassed, especially since other customers were in the store. I had no reason to think I had not paid, since he handed me a receipt without any explanation. The way he raised his voice made it feel like I was being accused of trying to take something without paying. It was an uncomfortable and humiliating experience, and I will never return.

I frequently go to the UPS Store to return items from Amazon and other online stores. Recently I…read morewent to this location in Norfolk off 21st Street. I typically bring my packages in boxes not taped to allow for content verification. While visiting this location I was informed that I would be charged $1.50 for them to tape the box. The associate refused to accept my return unless I agreed to this additional fee. This is the first time I have encountered such a charge while making a return, and I found the interaction unprofessional. Due to this experience, I do not plan to use this location in the future.

I come here often to drop off items since I work at Sentara Norfolk General. If you come at rush…read morehour it's super busy but if you come after 5:30pm it's not too bad. I got here at 6:20pm on a Tuesday and they close at 6:30. I always pay attention to the staff's attitude especially towards the end of the day and the young lady at the front desk was so kind and compassionate even as more people came in at 6:29pm. Kudos to the staff. Though I didn't have to interact with her because the have an Amazon self service station (which is awesome!) I couldn't help but give the staff a shoutout for their excellent service. Keep it up!