I walked in at 12:03 on a Thursday and walked out at 12:07. The place was dead only 4 people in…read moreline even though i saw multiple reviews say it's slammed at lunch time...

Busy during lunch hour. Big open space. I had a sale I need to ship and want to get a receipt so I…read morewaited on queue to get to a counter. When I got there she told me that I could use the kiosks for it. I didn't know but glad to. I asked her what option to choose/use, she said "pre-packaged" something.

OK experience here. I had a return shipment box to drop off and decided to go on boxing day,…read moreappropriately enough. Since I already had the pre-paid return label on the box, I was all set to drop it off at the UPS store, as the location I frequent also serves as a USPS pickup point (letters and boxes that are already labeled). When I walked by, I noticed this store was closed, but remembered that there is a post office in Streeterville (filed away from my earlier poke bowl expedition). Other than the fact that there were clipboard operatives outside from the Nature Conservancy, and being chided inside by the worker behind the counter when I was apparently not standing in the right spot, despite no one being ahead of me in line, I got through the experience unscathed. Given some of the security concerns around the blue letter boxes, it's good to know that there is lobby letter box for secured drop-offs. It also saved me a trip from going to the big post office downtown, a definite plus.

Terrible customer service. I came in today to drop off a package . The employee at the front desk…read morehad a disgusting attitude. She let another customer come back in line and cut me, then proceeded to catch an attitude and was ready to engage in an argument. I didn't feed into her disgruntled nasty tone, so I just carried on about my way. I don't understand how some employees could be so rude and take it out on innocent customers just going about their buisness. I hope management reads this reviews and addresses this issue, it's obvious looking at all these similar reviews that nothing has been addressed. Terrible !

There was nobody to help me for like 10 minutes. All I needed were two stamps to send my…read morepostcards. I was the only one there for a few minutes and then 2 other people walked in behind me. Once the postal worker got to her station and I got my stamps, she got into a confrontation with the man behind me. He ended up just walking out cursing. During those 10 minutes, you could here shuffling going on in another part of the post office. All of the customers were practically yelling for help, but it took them a minute to get any attention.

Unfortunately what seemed too good to be true was indeed not true. 6 months and 3 more post office…read morevisits later, my change of address request has still not been implemented.

I've come to this location to ship a return and do in person verification for change of address…read more Staff were friendly and quick. This location is more hidden. It's in the basement in the back near the entrance of the 360 attraction so you'll have to take the escalators indoor or stairs outdoors to go down.

I have been receiving consistently fabulous service from this post office. I cannot say enough…read morewonderful things about the two people who work here. Five stars.

I had the pleasure to meet Jessie Reed from USPS located at 433 W Harrison Chicago IL. He went out…read moreof his way to call me directly and made sure I was aware my mail was not being delivered due to the fact I had made an error on my address change. I was completely shocked that he would take the time to call me and reassure me that he was taking ALL my mail back to the post office so I could pick it up the next day. Sure enough I called him to just tell him I was at the post office to pick up my mail and he was more than happy to bring it down to my car, since it was a good amount of mail. What a gentleman, he was so nice and informative on what I should do to get my mail. I just want him to be acknowledged because I must be honest I had no faith in the postal service workers I had some bad experiences, but Mr. Reed changed that with his kindness. Again THANK YOU for your help and kindness especially at this time (Covid-19). We need more Postal people just like YOU! Sincerly, Mrs. Bez

I haven't met a friendly employee at this location. I usually use the self-service kiosk to avoid…read morehaving to interact with the clerks, but sometimes the kiosk is down and I have no choice. I also had a serious incident on the escalator. It caught my skirt, and despite multiple attempts to stop it, the escalator continued running. I returned the next day to report the incident and was told the person responsible was not there. After being given the runaround, no one ever followed up or compensated me for the damage to my dress, nail, watch, and other belongings. The elevators are also raggedy and often seem poorly maintained, which does not inspire confidence in the overall safety and upkeep of the facility. It's disappointing to experience such poor customer service, especially since the post office operates with very little competition. I do have another post office that I prefer, but this location is open later, which is sometimes more convenient. The facility often looks deserted, although there has been security in the parking lot since it reopened. Another frustration is that the location sometimes closes earlier than posted hours or seems to close whenever it wants. Overall, every visit feels like an inconvenience.

The employees are amazing. They take care of all your needs. They will spend the time to do what…read morethey have to do.

This post office is very customer centered. I used to avoid this location but a change in personnel…read morehas made all the difference. Very friendly, efficient and knowledgeable. Even on very busy days the ladies are amazing. Thank you. The location is ideal but the staff has made it a quality stop. What a wonderful change.

I'm not a fan of giving out one-star reviews but when it's warranted, on every single occasion,…read morethen you know what, I'm doing it! This post office is located on the first floor of the Merchandise Mart, near the entrance closest to the CTA. No matter the time of day, the length of the line, or how many people are working, this place is always a shit show. As many of the reviews mention, it's so bad it's almost comical. You can't make this up. It's honestly the worst post office I've ever visited in my entire life. Heck, the one in my neighborhood now isn't rated the greatest but the service is one hundred times better. Save your sanity and go elsewhere.

Located on the lower level floor inside the Merchandise Mart Building…read more FYI. The Post Office doesn't open up until 10 A.M It's a good thing my job is literally around the corner from the Merchandise Mart. Took me like 3 minutes to walk over and to my disappointment my package was not at this location. I was specifically told over the phone that my package was being held at this location. Neither here or there I was upset because I was told that my package was here. The lady behind the counter with the no customer service face was blunt to the point. No your package is not here. We don't hold package at this location. Ok fine lady but do you have an idea Where? and what location I can retrieve my package? There was another lady behind the counter who was so kind to assist me and tell me that my package was over on Dearborn at the other location. I wonder why in a million years postal workers are just so rude with attitude's. Very short and rude with answers. Poor Customer Service 3 Star Review goes to the lady who was helpful. I forgot to get her name so that I can acknowledge her pleasant personality.

Do you know why I got myself a PO box? Mail theft at my apartment is rampant. If you order a…read morepackage, expect it to get stolen. One time I ordered something for same-day delivery, and even though I got there, an hour and a half after it was delivered, that package was already gone. Yikes. Hence, I thought I'll them shipped to a government building where it should be pretty safe. Now, I do want to mention, Amazon *can* deliver to a Locker or a Whole Foods, but not everything. Further, anything sent to me my non-Amazon can't go in a locker or Whole Foods. Now, while items delivered to the PO box would be held in relative safety, me getting it is another story. At the start, I found that packages weren't getting to me, with the clerk telling me that if there's no yellow slip in the PO box, then it hasn't been processed yet. Turns out, no. When the PO box was rented, cardboard was not removed from the back of it, which apparently signified that that said PO box was unoccupied. After lots of frustration, we finally figured out that, "oh, wait a minute, that cardboard shouldn't be there!" Okay, well now we removed it. I think it should be on the up and up from here, right? Not really. Not too long ago, I had a package that was shown as delivered and I came two days and some hours later to pick it up. I look in my PO box, and there's nothing. No package, no yellow slip, nada. I go to the clerk who tells me that after it arrives in the building, it takes two to three days to get processed. Really? After mail is delivered to the post office, it has to take an additional couple of days to get sub-delivered to the very same post office? Sure, it's a big building, but that doesn't make sense. Two more things about this location that have me pulling my fair out: 1. While to be fair, during my visits it wasn't super busy, there's usually only one or two people working behind the counter. 2. This post office allegedly has their street addressing service. That means that your PO box comes with a real street address you can use in additional to the standard "PO Box 1234 Chicago, Illinois." However, all but one of the staff seemed to have no idea what I'm talking about and what that address would be, even though I later saw it on a poster in the PO box area. Finally, if there is one area where I want to give them some points, it's that their hours are truly fantastic. They are open seven days a week, and on working days until midnight. This is perfect for me to be able to pick up my PO box items after work, even if I have to work a little bit late or if I need to mail something on a Sunday. Oh yes, and I almost forgot. The US Postal Service is kind of like Google... you can't really avoid it, unless you're going to send Christmas cards by FedEx. Just so, whether it's personally or where my job touches postal matters, it seems severe delays are as rampant as theft at my building.

This post office has come in handy while working DT. Downgraded to 4 stars because there is a lot…read moreof construction going on. Post office itself is huge. Lots of P.O. Boxes. When I came in there were 4 different windows open with little to no wait. They offer passport support here. It was easy least once I finally figure out how to get into the building and find the main office in the second floor.