Always helpful! Never had any issues with regular mail stuff. Very helpful when I went in to renew…read morepassports!

Saying something bad about your local post office will not change the fact that these are…read moregovernment employees. I recommend if you need to go here but you probably will to get your passport just pick your patience. The gentleman who everyone Ranson raves about on yelp and or Google is not so much as rude as he just doesn't have much of a personality. I didn't really find him to be rude even after I had to wait for him for 10 minutes after his collar told him someone is waiting to get a passport. The customer service is not HORRIBLE just take your patience :)

I have visited the UPS Store on Patteson Drive four or five times in total, and while most of my…read moreexperiences have been positive, I had negative experiences with an employee named Derrick whose shirt identified him as a manager on two separate visits. During one visit, I overheard him speaking with a female employee and complaining about a previous customer within earshot of other customers. I found this unprofessional and disrespectful. Speaking negatively about customers in front of other customers reflects poorly on the business and creates an uncomfortable atmosphere. On a separate visit, his overall demeanor seemed negative and aggressive. His body language came across as angry and off-putting, and he was moving boxes in a rough, aggressive manner. He did not seem approachable or customer-focused and did not project the kind of professionalism I would expect from someone in a management position. I want to note that my other experiences at this location have been positive, and the other employees have always been polite and helpful. However, these interactions reflected poorly on the store and its leadership. Unfortunately, they left a negative impression and made the store feel less welcoming.

Never go to this store. The employees are very impolit each time I have been there. But today,…read morethere was a new young man there with long curly hair who was so rude, impolite with no manners at all. The store has young adolescents who do not know how to talk to grownups. I have gone to UPS before to return Macy's items and I did not have to close the box as I thought they will need to check inside. I drove an hour and half to return and all I ask kindly is for him to tape for me this one time. He yelled rudely and refused and said that the only way is to sell me a tape. And when he was asked to put the box away, he threw it way across the table behind him right in front of a whole crowd in queue. That was so disrespectful as I have a son older than him. The employees do not have any courtesy or customer service manners. They forget that without the customer, they don't have a job at all, so if you can, avoid this store on Patterson drive at all costs. Ps: I was there today the 22nd of June, 2026 again, and the experience was awful. Do yourself a favor and avoid this store!