One of the most terrifying experiences of my life Occurred yesterday. This is what happened. I am legally blind and disabled due to subarachnoid hemorrhage, which is a brain bleed. I use a white cane. The agency that I use for transportation to and from doctors appointments sometimes needs to contract other transportation services as they are quite busy. The taxi driver arrived 10 minutes before my pick up time. I always meet my drivers in front of my condominium building. I am on the top floor. This driver came up to my door and banged on it shaking the door and its frame. I opened the door and he began shouting that he called me three times and I didn't answer. There were no missed calls on my phone. This taxi driver was menacing and ferocious. was probably at least 6 feet tall. I am 5 feet tall. Although I was concerned about his behaviorI desperately needed to get to my doctors appointment so I did get in the car. Along the trip he saw a homeless woman and told me that I need to "realize that there are less fortunate people in the world than I." He told me to give him money for the homeless. I ignored him. My doctors office is 20 minutes away. Due to the after of the brain bleed, I struggle with knowing my whereabouts. The address on the destination was 2191 Ave. this man took me to 219 Avenue. I knew that this was not my doctor office. He told me that the address they gave him was 219 Avenue and that if I gave him a "large gratuity" he would take me to my appointment. I don't know where he drove me, but we were on the road for at least 45 minutes and I was now going to be late to my appointment. I did not respond to his request. He repeated it demanding that I give him a large gratuity or he would not take me to my . At this point, I was in full-blown panic attack. I the car. I was terrified of this man. I was able to reach a friend who could find me because we share our . She was 30 minutes away and said she was on her way. I stood there on the street waiting for this man to leave. After I got the car, he told me that he would take me to my appointment. There was no way I was going to get back in with this menacing man. A young man was walking his dog and saw that I was in distress. I was in a full-blown panic attack. A young man who was a stranger to me saw that I was in distress. He stayed with me until my friend got there. The taxi driver was watching me and watching me until this young man came up. The taxi driver's name is Joe DO NOT USE THIS COMPANY. I informed Saint Pete police of this traumatic event and learned that at least two federal laws were broken. The officer urged me to post this on social media to warn people of this event so that it does not happen to someone else. He also told me to go to the courthouse and file a restraining order. The automobile was filthy and reeked of cigarette smoke. The windows were all the way down as he drove like a maniac. The radio was blaring. Horrifying experience to say the least. today when I called this taxi company I spoke with a woman named Rhonda. I told her everything that happened. She said that she knows this man and he is not a smoker. She completely missed the point of the problem.she would call this man into her office and talk with him. He attempted not once, not twice but THREE times to use coercion to get me to give him money. He failed to fulfill his contract by getting me to my . This man was paid to do this. read more

Waited over an hour with other flyers at St Pete airport. Would be faster using Lyft or Uber. read more

Horrible service or I should say lack of service. I called one Tuesday evening to arrange ride to hospital for next morning. Next day I kept waiting and waiting. After 15min I called service and dispatcher told me " We don't have a driver , we will call you back when we find one" Nobody called back and taxi didn't arrive. read more

Very shitty called after 10 o'clock to make sure that my ride was going to pick up my Mother the dude that works night shifts was very rude at the call center and very disgusting. His demeanor towards me was very unprofessional. Definitely would not recommend it after 10 o'clock. read more

I had an easy pickup and great trip with my driver. I will definitely use them again. Friendly, helpful and efficient. Just what you want in a taxi service! I will be using them in the future. read more

If I could give this cab company no stars I would. I didn't even get past the person that answers the phones. I asked if I could get an estimate and that I would have a small flat screen TV on my lap fir the 2 mile ride. He interrupted me and said in an extremely rude voice "We transport people not TV's and hung up on me. I would never recommend this cab company to anyone. I don't know how they are in business with the attitude I got. FYI if United Taxi sees this review. I'm going to tell everyone I know about my experience. I hope they go out of business. read more

I hope Uber and Lyft puts this company out of business. A few months ago I called a taxi and when it was time to pay the driver, he said he didnt have chang. my fare was $5.75 and he took my $20 and refused to give me change. I should've called the cops but I called the dispatcher a couple days later. The dispatcher replied why did it take two days for you to call? I asked him does it reall matter how many days it took for me to call (seems irrelevant to me). I will never use another taxi, it's a waste of time and money Uber and Lyft have more reasona prices. Taxi will be a thing of the past soon especially this company. They most be broke if drivers have to liter steal peoples money. read more

They suck don't use them, dispatcher will lie to you saying they're a cab and not put the call out to the driver,,don't use them ex driver trust m read more

They over charged my blind friend 20 bucks then the driver took the 20 in cash and his groceries as payment, I would never recommend this service to anyone uber or lyft from now on read more

Absolutely trash. First time called him and ask for a estimate from 109th and walsingham to dunkin on walsingham he said literally "I don't know" then said if you give me an address I can look it up." 109th and walsingham is an address. Also there's only 1 dunkin on walsingham. Trash service. read more

this is my frist time takeing this cab ,let me tell you it was nice ,the man who took me home was very nice ;and good, his name is travis #727-411-0880 joanne mathias read more

My 80 yr. old friend who took their cab to and from the doctor's office was asked three times by the driver Antonio for a tip. When she gave her credit card, he turned from the driver's seat and said, "No tip"?, three times!!! After she arrived home she discovered she left her cell phone in his cab. She called him and he said, "No, not there." Then I called for her as she has difficulty getting her words out properly and told the man on the phone that she lost her phone, called the driver and was suspicious of his answer.....because she did not leave a tip. The smart alec on the other end of the phone said, "Oh, that's how you're going to handle this,.,.....you weren't even there" - to me." 9No, but I am able to listen and understand what I was told. He then hung up! Let me say that anyone who would harass an 80 year old, with a speech problem for a tip, especially one who has very little income, could be capable of hiding that phone just for spite! I talked with Robin there and she suggested we call the phone, which we did and it went to voice mail. We called 777 back one more time and the guy who answered, hung up the phone upon seeing my identifying name on the call. How rude and unprofessional and I never would believe that someone in this business would pressure an elderly customer for a tip!! I would call that 'elder abuse". read more

I was walking out of my doctor's office this morning, taxi driver car number 209 put the car in reverse and almost hit me there were at least going 10 miles an hour in reverse by the time they got to me if I didn't jump out of the way the woman would have hit me. And I told her she almost hit me and she cussed me out. These type of people should not be driving I guess United taxi just lets anybody drive. read more

Upon returning to the PIE airport in Clearwater, Fl, (July 2022) my husband and I took a taxi home. We have used this service many times. This time the ride home was terrible. The car wreaked of smoke and the driver had a soap opera in the taxi. YES in the taxi with Visual and audio on! The speakers were on in the back seat where we were sitting. There was foul language being heard. When we got to our home the driver overcharged by at least 10.00. He told my husband something about fees. If it was me paying him, I would have had this straightened out immediately however I had already started going into my home while my husband paid. I called United taxi and the office could see where we were over charged and she did not understand why there was an extra 10.00 charge. She suggested I contact the manager, Chris, which I did. Since then I have I have spoken to the manager several times who also did not know why there was an over charge and said he was sending 20.00 back to use for the overcharge and tip that my husband gave the driver. He took our name and address for the refund. This was in July 2022. To date, 11/2022, there has been no refund received. I have spoken to the manager 2 more times and each time he said he was going to speak to the driver to see what he had to say. Really after admitting there was an overcharge and telling us he was refunding? The last call has not been returned. At this point, it is not about the refund but for the disregard of their customers who have used their service for 5 years. I will not be dealing with a company who does not care about their customers! read more

Why bother to book a ride a week in advance when it means absolutely NOTHING? They don't even look for a driver until 20 minutes before I'm supposed to be picked up.....and then no one comes until 15 minutes after the time I booked. Luckily, I just made it to my appointment in time for a medical procedure. I don't blame the driver at all -- it's the dispatchers! I'm going to think twice about using this service again. If I want to have an "iffy" pickup time, I'll just call Uber. read more

Never had a problem with customer service until today. Talked to James. Extremely unfriendly. Basically a jerk. Yet he's in customer service. Makes no sense. As soon as he answers the phone your skin starts to crawl like oh God I have to talk to this guy. read more

David did a wonderful job getting us to the St Pete Airport at 3:40 am this morning. The car was clean, he was very personable and timely. Would use them again. Very happy with this company. read more

I would give negative stars if I could. Their driver had a bad attitude. I decided to go with a different company. Here is text I received from the United Taxi driver at 1:34 am: 'You that Uber driver f****** retards that's you're one of the f****** reasons why Americans have a hard time f****** making a living cuz you guys use it f****** idiots brainwashed b****.' I did contact United Taxi, no managers/supervisors working this weekend. read more

received first class service from top to bottom. I was picked up promptly. The cab was clean and the driver was polite and very helpful.

the worst service ever. they got my location wrong and when i called back to to tell them they said i couldn't get any service.. i wouldn't even give them one star except i have no choice as i had no choice earlier..there reviews are terrible. hopefully uber and lift will put them out of business... read more

Had them pick me up from home today. The driver got there in less than 10 minutes! He was very friendly. Very happy with this service and will definitely use them again. read more

Just called this company and they would not accept my call. No problem, that's why UBER & LYFT are here for such a bad attitude this cab company has. Don't waste your time with this company. read more

Tried this business twice. First time the cab wasn't really clean and the seats were way past worn, the driver was beyond rude. Decided it might be a one off and tried it again..Would never recommend them to anyone. Cars are dirty, seats are nasty, driver worse, almost mean. They don't even try to be kind. Both times it was a daytime trip. We were sober people going from point A to B. No reason to be treated like trash. Yet, one look at their cars and you can see they don't care about anything and trash must be normal for them so they treat their customers the same way. 0 Stars if possible. read more

I had been sitting at a 7-Eleven for an hour and this is the third cab that they are sending for me and they can't even make it to me ridiculous especially for somebody who has a bad knee and is walking with the cane and I have to stand here and wait on three cabs and not a one had shown up that's terrible business terrible terrible business guys not good when you're in a state with tourist. The business is ran just like the driver's look like crap. And it asked me to leave a star I don't want to leave a star they don't deserve one star not the drivers maybe the business owner but the driver still don't deserve no stars and I have to give him a start just to post this unbelievable. read more

Ordered a taxi online 3 days before we needed it. I called 30 minutes before the scheduled time to confirm. The person answering the phone said that he could see the reservation and will send it out again for a driver to pick up. I then looked at my 777 app and it showed the reservation as canceled. Finally our driver showed up 20 minutes late for our trip to the airport. I'll never use them again since I can't depend on them. That's why people use Uber I guess! read more

Cars need to be cleaner ! The are need to be cleaner . It's a hit and Miss. situation my driver Eric was perfect.one driver I had named was the worst that is who mage me go back to Uber Allen was so rude and impolite I am glad I declined the ride Allen is very rude disgusting attitude read more

Is their a white male who looks like Hulk Hogan working for this company??!! All I saw was his taxi and wish I could've get his taxi number. SOOO rude. As I walked out the door of the store at the same time with this elderly woman who's in a wheelchair, she cupped her mouth and tried to yell across a few parking spaces at at white/red taxi. I asked her does she want me to go up and ask. I simply walked up and asked, "Sir, are you waiting for somebody?" The guy didn't even look at me in the eye, puffed out, "I'm BOOKED, I'm WAITING on someone. I'm BOOKED." With the worst, condescending tone ever. Like dude, all I did was asked a simple question. I turned around and looked at the poor lady and she's like "Who are you waiting for"? I asked the driver again, "Who are you waiting for"? Again, with his rude ass tone, "I'M BOOKED"! Wow, no wonder your miserable life, you're driving a taxi. read more

Here I stand waiting for a taxi with an infant after a flight. I called ahead and was assured there would be a taxi waiting with a car seat. Not so. Luckily there is friendly Tom who called the dispatcher for me. He can't take me because he doesn't have a car seat, which is understandable. This will be the first and only time I use United Taxi. Very disappointing. read more

This morning, the driver of car number 27 pulled up nose to nose with my car at a gas station and started honking at me. He then proceeded to yell and cuss at me for taking the pump he wanted to use. There were 3 open pumps at that time and I was there first. He wanted me to move to a different pump so he didn't have to. This person is a terrible representation of his business. If he remains employed, it speaks volumes for this company. read more

This cab company sent 2 driver's for the same customer. The driver that picks up the customer has vehicle problems and returns them to their starting point. He calls for a 2nd driver. The responding driver is the other driver that answered the initial call. Having a chip on his shoulder that he had to return to the same destination that he first reported to, he takes his frustrations out on the customer when they didn't answer his second call after he said he was there to pick them up. The customer didn't answer the second call because they were 15 seconds from approaching his vehicle. He sees the customer and proceeds to back up to leave. Customer approaches and he says you didn't answer my call so I've called another driver. So since his company made the mistake, it's now the customer's fault. As he is leaving I give him a piece of my mind for his unprofessional behavior. I do say some appropriate placed words. He doesn't like this and decides to stop the cab and get out like he is going to fight me. Sorry if the truth hurts, but they were well deserved words for your disrespectful actions over your company's error. This man needs to grow up and simply retire. Because taking your frustrations out on a customer and then threatening their friend with potential violence is unacceptable. What this man didn't know is that I'm suffering from kidney failure, cancer, and a continuing strain on my heart from this and other complications. So the added stress from his childish behavior over his company's mistakes is NOT welcomed or wanted. He may be older, however he will most likely out live me. United Taxi needs to evaluate their drivers on a more consistent basis. Because this driver's actions are no way acceptable to any professional business. He is dangerous and will one day cause a major legal problem for United Taxi. Incident occurred on East Bay at approximately 10:45 PM 12-07-2023. Govern your driver's accordingly. read more

My car has been out of commission for a few days and this cab service has been extremely reliable. I would not hesitate to use them again. They also provide tracking to see where the car is. I booked by phone so I can't really speak for the booking app. read more

Hello, I am extremely disappointed we reserved a van for new years eve way in advance and we called to see where our ride was at and they didn't come and they said we should have not reserved it. We had to drive ourselves what the hell. What a terrible experience and won't be EVER using your service. I am so pissed and I got hung up on 2 times. I will never use your service and I'm sure you don't care but this was horrible. I will use Uber or Lyft and I will tell everyone else so they don't use your service. I am going to put this in Yelp and anywhere else I can!! read more

The driver was nice enough if you could get by his expletives. But he doesn't have his vaccinations, won't wear a mask, and "doesn't believe in all that"!! If I had known that before getting in, I wouldn't have. I'll take Lyft next time. They have rules. read more

Very unreliable! Called on Saturday for a Monday pickup. Had to repeat myself many times to the guy. (Should have took that as a sign of things to come) Guess What, "A No Show on Monday"!!! Called them and asked, where they were, person said they had it booked two hours later of what I told the man on the phone three times! So, hubby had to wake me at 4:20 AM to take him to airport because United Taxi is not a reliable service! Will never use them again! read more

Don't bother with this taxi. I scheduled my pickup 5 hours in advance and they cancelled last minute. I was taking this taxi from hotel for scheduled surgery. Thanks so much for you POOR customer service. read more

On November 16, 2014. I was in Clearwater Smokey Bones going to Pro Shop. The United Cab driver since, Pro Shop was closed I wanted to go to Quench, took all types of back roads out of the way North, then South, East to West back East. The fare was listed as $150.00. Michael Funk from Pinellas Sheriff arrested me for shock, failure to pay but without listing the fare. United Cab driver took off, I was manhandled by Sheriff and there was no theft because the Sheriff didn't get any information from the driver. The State Attorney contacted United Cab but the driver was missing in action. This post is to make sure Cab drivers are held responsible for trying to fleece patrons. read more

I used this service once before and I intend to use it again. The driver was friendly and new the area well. I only wish I knew her name so I could ask for her again! read more

Today I had a driver that made my day! Despite Covid and everything else that had gone on in my day!!! Much better than any other company I have used!! Also very fast to arrive!! My driver was absolutely hilarious and made the ride very enjoyable!! I don't know his name but it was driver number 31!! read more

I ordered a Taxi from Largo Hospital to the Largo post office to pick up my car. Untied Taxi came in a few minutes. The car was very clean. He was very nice. I will definitely use in the future!! read more

If i could give less stars i would! Not only did the driver complain the entire time about how he makes no money, the ride was double the cost of any other service! First off, I listen to people bitch all day long at work I don't want to hear it the whole way home too, secondly, why would i pay $14 for a 3ish mile ride...maybe 3 miles!!! I use a cab twice a day everyday and every other service is no more than $8!! So i should tip and pay close to 20 bucks for a 3 mile ride! NEVER AGAIN! Thought I would give them a shot, boy was I wrong!! read more