1. United Water Restoration Group - Ocala

1. United Water Restoration Group - Ocala

0

Ocala, FL

United Water Restoration Group - Ocala

3.0 (4 reviews)
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Mold remediation

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2 years ago

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5 years ago

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Dreyer's DKI

Dreyer's DKI

4.0
(35 reviews)

0/10 would not recommend. Hired them to remove my base cabinets in our kitchen after a leak. They…read moreassured us they could remove and reset the cabinets and granite countertop. Well the two technicians they sent out demolished my kitchen. They broke the cabinets and my granite countertop in pieces. Then told us per there contract they don't replace any they break. Would the hell would you break a granite countertop that could be reused. Now I am left the restore my kitchen on my own.

I recently purchased a home and had to leave for a month. When I returned , I walked in and my…read morehouse was flooded. Sitting water and mold everywhere! The house smelled AWFUL! I eventually made it back to the master bedroom, searching for the awful smell and BAM, there it was! The entire room had standing water. I opened up the doors to the other rooms and discovered all three rooms, two bathrooms and living room have been affected by the standing water. I was very stressed, needless to say. I reached out to a plumber (review to come soon) and he put be in touch with this business. I am so glad! They came out immediately and assured me they would help me throughout the process. I do not think I could have been sent better people!! Seriously, Garrison and Mike have been super helpful! Garrison has been communicating very well as far as what they are doing, what to expect and their plans for the following day. He's been very empathetic and caring throughout this. I have a LOT of belongings and the majority have been destroyed. The worst part is, I was in the midst of unpacking before I left a month ago because I recently purchased this home. I have boxes of clothes, shoes, accessories, purses and so much more that are now trash. Mold on so many things. Due to the bed sitting in water, the legs have cracked, clothes on hangers in the closet smell like mold. It's a disaster. I was upset at the beginning because this is not what one wants to walk into. My plan was to unpack boxes, not pack up what I can salvage. Needless to say, IF you find yourself in need of a restoration company (which I hope you don't), you can't go wrong with Garrison and Mike. If I could give more than five stars, I most definitely would. They will not disappoint you! I must say, if Garrison were not there, I'd probably be more stressed about this than I am. THANK YOU Garrison!

OneRestore

OneRestore

3.0
(1 review)

The work is ok the team that did most of the labor were good. We used this company with referral…read morefrom our insurance agent to repair our 2 story home from water damage. The sales person sold us on the company we paid our deductible and communication broke down. We waited 2 weeks to hear from a project manager(new to company) finally we went to office to go over the plans and flooring and paint colors. We were assured by the young lady in the office that our flooring budget would cover our choices. We were then given a start date that no one showed up for until a week later. We could not get an estimate on the finish date until the week it was finished. 2 months after insurance paid we got an additional bill stating we had an outstanding balance for our floors. And after numerous requests we finally received a bill. Not really sure when they realized our floors were not covered through insurance but we wish they would have told us in advance we would have made adjustments or paid for a higher quality floor. When we asked about the balance due we were told we signed saying we would cover anything insurance did not cover so we paid it. I say all of this to say communication is very important make sure they answer your questions up front or you will pay in the end.

From the owner: Disaster Restoration Specialist in Ocala, Gainesville, The Villages and Crystal River. Water Damage…read moreRestoration, Mold Remediation, Storm Damage Repair, and Fire Damage specialists. 24/7 Emergency Service, 1 hour response, free estimates, no out of pocket cost.

United Water Restoration Group - Ocala - damagerestoration - Updated July 2026

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