Amazing care all around The 24hr hotline was especially…read morehelpful in giving us the peace of mind Every staff is full of empathy and knowledge Thank you for helping our sister cross the bridge Bless you all

I had the chance to have a family member come here for hospice and the nurses here are true…read moreprofessionals. They comfort and care for everyone with total respect. There is always someone there to ask questions and monitor the health of all patients. Parking is tricky as they don't validate and have valet. There are plenty of metered parking nearby.

The best experience I ever had under heartbreaking circumstances. From the doctors , nurses , aids…read moreto intake person. there were absolutely most professional compassionate and supportive people. My mom past almost 6 years to the day and I still think about all of them with warmth in my heart. The attention my mom got was top notch. They titrated meds so mom didn't have pain but still was able to function almost to the end. When one medication stop working tegu switched it to another by admitting her into hospice facility. I will never forget nurses there and how compassionate and understanding they were. The violinist came and played music in my moms room and that was just so wonderful. After switching meds she was able to function and enjoy pain free days and our company longer. The person who was coming to bathe her hugged and kissed her as if it was her own mother,per my mom's admission. Humanity of staff and compassionate care she had was unmatched . I heard this company was bought by another company, I surely hope that they would continue their wonderful care of terminally I'll patients as they did when my mom was transitioning. P.S. if you think that all hospices like this don't be mistaken: first hospice we got into, I would not name it, almost killed my mom by overdosing her on morphine in the first week , while I was at work. Thank God I came on time to find her almost unconscious. The nurse gave her huge dose of it and quickly left, leaving her to deal with it. That what prompted me to switched to Seasons and it was the best decision I ever made!

God guided us to the right place for my mom's home hospice care. It was so scary when given a list…read moreof phone numbers and you just need to choose. My mom fought pancreatic cancer for just days short of a year. She left the hospital to come home to hospice. We didn't know what to expect but they far exceeded any expectations we had. Every single person we interacted with was knowledgeable, professional and above all compassionate. I don't know how they do what they do. They became a part of our family. This all happened in the midst of the corona virus quarantine and they balanced protecting themselves and us yet still giving all the care needed and never making us feel like we were a burden. Our main nurse was Tami and the CNA was Iris. They both took amazing care of her and trained us to do what was needed when they were not with us. My mom instantly bonded with both. They were gentle and caring. I don't know what else I can say but we made the right choice with Seasons Hospice. I didn't see any reviews at the time I was looking and I hope this helps someone who might be on the fence.

Rainbow Hospice was nothing short of a Godsend for my mother and our family. After a stay in the…read moreICU at Resurrection Medical Center, we spoke with Ashley, the director of Rainbow Hospice. I did not know she was a nurse at first since she did not share her credentials up front. Instead, she came off as someone who was warm, and welcoming, patient, and wanting to be transparent when it came to explaining what they were about and what hospice looks like. We met her at the hospital while we were trying to plan for our mom's next steps. She gave us a tour of the Rainbow Ark Hospice inpatient unit, which looked more comfortable, cozy, and single rooms looked less like a standard hospital room, but more like bedrooms at home. The family waiting areas with large sofas and a fireplace were a special touch. It was our mother's wishes to have comfort care and refuse life-sustaining procedures if it meant her quality of life would not improve. After a long battle with dementia, it was time to make that step and honor her wishes. Rainbow Hospice made sure all of the equipment needed for my mom was at home before discharge. They actually started calling about the delivery of her hospital bed and other equipment while we were still at the hospital! They were very quick. They transported mom back home with dignity and grace using a private ambulance. The EMTs were so kind and gentle with our mom, explaining everything they were doing and taking their time. All of the staff that came to see our mother - nurses Maria, Shirley, Marylou, CNA Debbie, social worker Megan, and chaplain Concy were phenomenal. They were so compassionate, caring, answering every question our family and I had about mom's prognosis and care. Due to being in the end stages of dementia, our mother could no longer speak, eat, hold her head up (she was completely bed bound) , but every single one of them greeted mom warmly, looked her in the eyes, and talked her through what they would be doing for the day. They showed her such respect. Chaplain Concy was so thoughtful and touching in his prayers with our mom. He even played church hymns our mother loved on his flute the last time he visited her before she passed. This was a touching surprise that she loved and really responded to with her eyes, showing she enjoyed it. Concy knew we were interested in the getting blessing from the priest at a home visit, and within a couple of hours of his last visit, we received a call from my mom's parish. The priest came shortly to give my mom the sacrament of the Anointing of the Sick. He was so attentive and very thoughtful to have done this. Sadly, our mother had passed a few days later, only after being on hospice for 11 days. The on-call nurses at Rainbow were so helpful: Jillian, Kathy, Ann Marie. The last couple of days, we called around the clock, and they did not make it seem like we were a bother at all. Mom never got to spend time at the inpatient unit, but bringing her home and seeing her loved by her hospice team is more than we could ever ask for. I could not end this review without giving a special thanks to Marylou, the nurse who came to see our mom shortly after she passed, and pronounced her. Marylou had other appointments before being scheduled to see my mom that day (for a regular visit), but after hearing of her passing, she prioritized our mom. She helped us clean her and prepare her with such care and integrity. She took her time with us, and even called the funeral home on our behalf. She was really such a blessing, and we expressed our gratitude for her that day. Thank you so much to the wonderful team at Rainbow Hospice! You gave our family a wonderful send off for our mom by helping make her comfortable in her last few days at home. Words are not enough to express how much you have made such a lasting beautiful impact on mom and our family. It means the world.

stay with your loved one at rainbow 24/7 do not leave them I left MOM to eat when I came back she…read morewas crying I do not know what they did to her SHE was in a lot of pain they did not give morphine as they promised rainbow got 1200 dollars each day she was there 1st day 9 hours 2nd day 24 hours 3rd day 5 minutes alive 3hours dead

JourneyCare was the right choice for my husband's hospice care. The hospital recommended a…read moredifferent company but after much research and several recommendations from close friends/nurses I decided to go with them and I'm really glad I did. I'm truly grateful for the wonderful CNAs, social worker, bearevement therapist, and their whole team. My husband chose home care so I wasn't sure they were the right fit since we're located in Chicago and some of reviews for the city area were not great but went with my gut on this and they've exceeded my expectations. I believe our team was out of the Deerfield office. My husband was in his 50s, had a strong will to live despite battling stage IV cancer for 9 yrs, and a dark sense of humor. It wasn't an easy transition but the whole team worked with us both to address all of our concerns and helped him find comfort and peace. Every time I called the on-call nurse/manager they were able to help out and come up with solutions tailored to his needs. Communication was key here since my husband was reluctant to taking pain meds and anything of the sort. We didn't get to use their facilities so I don't have that experience as others have mentioned but the home hospice care was just what we both needed. I just felt very well supported throughout the entire process and was consistently kept informed.

In August 2024, we received hospice care from JourneyCare during the final weeks of my wife's…read morecancer journey - first at their inpatient facility on the Rush Hospital campus for 5 days, and then at home for 2 weeks. Overall, we found her direct care team (RNs and CNAs) to be fantastic - compassionate, skilled, and present. At home care and support was excellent, The inpatient facilities, operations, and administration, however, fell well short of expectations. Specifically: 1. Handover from the Rush Hospital team to JourneyCare was handled extremely poorly. Our POA paperwork (which had been on file with the hospital for 5 years) was lost twice. A Christian minister (outside of our faith tradition) was sent to help us draft end-of-life wishes after the second loss despite our having taking significant care to prepare these documents with our lawyers. This failure of the basics created significant unneeded stress. 2. The inpatient facilities are an embarrassment - located in old office spaces far away from the primary hospital patient buildings, our room reeked of old cigar smoke, the bathroom was moldy and shower facilities unusable, and the much of the space was being used to store stacks of old furniture. There are no nearby amenities, and the door to the building is locked with no attendant during most hours of the day - making it extremely difficult to go out for food and coffee when staying with loved ones. 3. The attending physician and supervisor team persistently made decisions about our care based upon what is covered by Medicaid and assumptions about willingness to pay -- despite us having to assert repeatedly that these were not constraints. At one point I actually showed the physician the receipt for the $5 copay for a pain management drug that we knew worked well for my wife but that she insisted over and over again wouldn't be covered and had to be convinced to prescribe. 4. While the majority of the care team was excellent, there were notable exceptions. My wife had large, extremely painful lesions in her legs. Despite telling a team that had come to bathe her, they grabbed her leg forcefully to turn her over in bed - resulting in her crying out in extreme pain. On another occasion, we were quietly playing music on her phone next to the bed to try to calm her anxiety. A nurse tech came in and said "if we're going to have a party let's turn it up!", grabbed her phone, and started blasting music next to my dying wife. 5. The ambulance service that they contracted for her transport home was not informed that there were 8 steps to enter our house, and upon arrival at first refused to carry her in the stretcher (because of her leg lesions she couldn't be placed in a chair). Ultimately, one of the drivers agreed to lift her together with me and two friends - a group of middle aged women trying to haul 300+ pounds up a steep flight of stairs. Once we had her home and transitioned to the home care team, it was like night and day. Service and support was excellent and extremely well managed from beginning to end. Overall - JourneyCare needs a major reset of their inpatient facility and operations. I would have never agreed to it had I known how it would be -- and am astonished that Rush, a national cancer institute that is renowned for the quality of its patient care, would allow themselves to be affiliated and to leverage them as their go-to hospice provider.

I am so grateful for the support, compassion, kindness and care for my family member. The…read morerelationship began with Claire & Ashley to introduce Heartland Hospice and hold my hand. Then we met Janet K., hospice nurse...who quickly felt like family. Janet was always there. Janet listened and guided us. She was with us every step of the way. I don't know how I would have handled the passing without Janet. Everyday Shawntale, CNA visited John to support him. She showed such compassion, humility and care. When there were a few issues with the facility, Ashley was there! She answered my text messages within minutes, quickly addressed the issues. The words "Thank You" are inadequate to express my appreciation for the love and support from Claire, Ashley, Janet, Shawntale and everyone at Heartland Hospice.

deep gratitude for Xio (hospice nurse), Ester and Jacqueline for caring for my mother the past 3…read moreweeks. their kindness and support at a difficult time has been so appreciated. they take so much time to explain to family members how to care for their dying loved one. a thousand tha k you's! you have inspired me beyond belief

I hate the fact I am reviewing a hospice center and pray that no one needs to ever look for a…read morecenter. If you do need hospice for a loved one, this is the place to go. My grandmother sadly needed to stay there for 4 days before she departed us. The facility is clean beyond belief. They worked on it every moment of every day. The staff took such good care of my grandmother. They continuously checked in on her to make sure she was comfortable and also rotated her and kept her clean. I have heard so many horror stories of facilities that just kept their patients drugged. Here, the continuously checked her need for medicine. The facility also cared for my entire family. They made sure we were okay and spoke to us in such a caring manner. They helped to keep us fed, comfortable, and sane during this horrible time. They had things to keep my children busy both inside and outside. I also thought the chapel was a calming place. The procession the staff shared in with my family as my grandmothers body was taken will be engrained in my memory. The staff really helped make this situation easier on all of us.

Over the years their employees are rude and show minimal compassion to patients and families…read more Service is slow( equipment old and AB is environmentally stale. I still use the Alexian Bros Outpatient Pharmacy with confidence.

My name is Shannon Parson Johnson, My father William parson was able to pass away with dignity and…read morerespect, I cannot say enough about the incredible care and compassion this hospice team provided for my father. Their whole demeanor and attitude is that of angels, compassion, empathy, love..When he was in the hospital, he was not receiving the proper pain management, they kept delaying the hospitals hospice program while my dad was dying in pain. I was desperate to get him home. Alena, the administrator, moved mountains to make that happen. They got my dad home in less than 18 hours, they were by my father's bedside within two hours of me calling desperate for help, which felt like a miracle during such a difficult time. Daniel, the nurse who came to the hospital, was so attentive and caring such a such a genuine person. And once we were home, nurse Julie and nurse Grace took over and truly went above and beyond. They made sure the bed oxygen tanks supplies and meds was delivered before my dad even got home.They made sure my dad was comfortable, out of pain, and surrounded by dignity and respect--something he was not receiving in the hospital. there was also a Sweet CNA that came to help as well, Because of them, my dad was able to pass peacefully at home, just as he deserved. That means everything to me my father and our family. All of my father's friends and loyal family were able to come visit with him before he passed the next morning.. I highly recommend this hospice agency to anyone going through end-of-life care for a loved one--or even for themselves. Don't wait until the last minute. Have this hospice team set up ahead of time--you will not regret it. They are truly angels doing God's work. Shannon Johnson-parson

My family decided that my Dad required hospice care towards the end of his life and we chose…read moreLifeChoice for that need. We were assigned Emily as our case manager and she was great to work with. However, we interacted the most with Grace who was on-call at the time we engaged them and helped my Dad a good bit during his last couple of days. Grace was super patient with us when we asked lots of questions about his care and hospice in general. LifeChoice also provided a rabbi for us and I think my father really appreciated that the rabbi visited with him for over an hour. I think they provided my father a lot of peace and comfort during his final days. My only regret was not engaging them sooner. Thank you LifeChoice for all of the help you provided my father and our family.

Thank you for your caring and professionalism during my Mother-in-Law final months. We received a…read morelot of help during the time when our family needed the most. Your staff was very nice and kind to our Mom and we really appreciate everything you had done. Thank you!

Jenny Novy is absolutely amazing! She is completely motivated by helping seniors have a better…read morequality of life. I met Jenny when I was working to get an aunt and uncle's long-term care insurance policy reinstated after they let it lapse due to impairment. Jenny listened to our story and gave me great advice on how to move forward. Now that their policy is back in force, we plan to use Jenny's group for their in-home care. An extra bonus is that Jenny deals directly with the insurance company, making things easier for the families. Thanks for your help, Jenny!

The VITAS Hospice team is amazing! They provided such wonderful care for my Mom and supported me…read moreduring her last stages of life. Today I received a precious gift from VITAS Hospice volunteers; three Care Bears made from my Mom's favorite blouses. Cherished memories.

Took great care of my mother in hospice. Shout out to Dawn and Sheila! Made sure she was…read morecomfortable and calm. Also provided a religious counselor to talk to.

The VITAS Hospice team is amazing! They provided such wonderful care for my Mom and supported me…read moreduring her last stages of life. Today I received a precious gift from VITAS Hospice volunteers; three Care Bears made from my Mom's favorite blouses. Cherished memories.

I would like to thanks to this company. With a special thanks to the CNA Patricia, she has been…read moreamazing with with my mother. Other CNA'S has came and did a good job but Patricia seems to give that care and attention that makes my mother happy and puts her in a great mood for the rest of the day. Thank you so much Vitas HealthCare and a special thanks to the CNA Patricia.