The best experience I ever had under heartbreaking circumstances. From the doctors , nurses , aids…read moreto intake person. there were absolutely most professional compassionate and supportive people. My mom past almost 6 years to the day and I still think about all of them with warmth in my heart. The attention my mom got was top notch. They titrated meds so mom didn't have pain but still was able to function almost to the end. When one medication stop working tegu switched it to another by admitting her into hospice facility. I will never forget nurses there and how compassionate and understanding they were. The violinist came and played music in my moms room and that was just so wonderful. After switching meds she was able to function and enjoy pain free days and our company longer. The person who was coming to bathe her hugged and kissed her as if it was her own mother,per my mom's admission. Humanity of staff and compassionate care she had was unmatched . I heard this company was bought by another company, I surely hope that they would continue their wonderful care of terminally I'll patients as they did when my mom was transitioning. P.S. if you think that all hospices like this don't be mistaken: first hospice we got into, I would not name it, almost killed my mom by overdosing her on morphine in the first week , while I was at work. Thank God I came on time to find her almost unconscious. The nurse gave her huge dose of it and quickly left, leaving her to deal with it. That what prompted me to switched to Seasons and it was the best decision I ever made!

God guided us to the right place for my mom's home hospice care. It was so scary when given a list…read moreof phone numbers and you just need to choose. My mom fought pancreatic cancer for just days short of a year. She left the hospital to come home to hospice. We didn't know what to expect but they far exceeded any expectations we had. Every single person we interacted with was knowledgeable, professional and above all compassionate. I don't know how they do what they do. They became a part of our family. This all happened in the midst of the corona virus quarantine and they balanced protecting themselves and us yet still giving all the care needed and never making us feel like we were a burden. Our main nurse was Tami and the CNA was Iris. They both took amazing care of her and trained us to do what was needed when they were not with us. My mom instantly bonded with both. They were gentle and caring. I don't know what else I can say but we made the right choice with Seasons Hospice. I didn't see any reviews at the time I was looking and I hope this helps someone who might be on the fence.

I really wish I didn't have to write this review and I wish I had no idea how amazing the staff is,…read morebut sadly I do because my grandfather spent his last days in here. My grandpa just passed away a couple of weeks ago, but he stayed in here for almost six days. He was in the hospital here before that, but was moved to hospice, and honestly, I am so thankful he had the care that he did here. The staff was so accommodating and sweet, and they really did their best to make my grandpa comfortable and relaxed. He had dementia, and they dealt with his anxiety very well in the first couple of days of him being here. Then, he obviously became weaker and weaker the longer he stayed because he stopped eating or drinking and was on much medication, but all through it, they supported not only him, but also us through it all. They always made sure to check up on him, and I know this for a fact because my family and I were here A LOT. They made sure to change the way he was laying every few hours so that he wouldn't get bed sores, and they treated him as though he was in their own family. Every time we were here, every staff member who was taking care of him would come and talk to us or ask us personal questions to get to know him and us more. Everyone here is unbelievably kind and personable. My grandpa would always shave his face every single day, so when he was in the hospital, he kept asking for it to be done when he was still able to talk. They finally shaved his face here, and it made all of us very happy that they cared enough about what he wanted, even when he wasn't as aware or "present". They even asked us how he liked his face shaved (side burns or not). Overall, I think this was the best place for him during his last few days, and I would never hesitate to have someone come here for palliative care.

mom lived for 33 hours at rainbow hospice. out of 10 morphine shots she got only three they did not…read morecare about her. they only cared about the money from medicare. she suffer greatly at rainbow. she was screaming in pain they ignore her do not sign the tablet get a paper copy stay with your love one 24/7 if you want them treated well

JourneyCare was the right choice for my husband's hospice care. The hospital recommended a…read moredifferent company but after much research and several recommendations from close friends/nurses I decided to go with them and I'm really glad I did. I'm truly grateful for the wonderful CNAs, social worker, bearevement therapist, and their whole team. My husband chose home care so I wasn't sure they were the right fit since we're located in Chicago and some of reviews for the city area were not great but went with my gut on this and they've exceeded my expectations. I believe our team was out of the Deerfield office. My husband was in his 50s, had a strong will to live despite battling stage IV cancer for 9 yrs, and a dark sense of humor. It wasn't an easy transition but the whole team worked with us both to address all of our concerns and helped him find comfort and peace. Every time I called the on-call nurse/manager they were able to help out and come up with solutions tailored to his needs. Communication was key here since my husband was reluctant to taking pain meds and anything of the sort. We didn't get to use their facilities so I don't have that experience as others have mentioned but the home hospice care was just what we both needed. I just felt very well supported throughout the entire process and was consistently kept informed.

In August 2024, we received hospice care from JourneyCare during the final weeks of my wife's…read morecancer journey - first at their inpatient facility on the Rush Hospital campus for 5 days, and then at home for 2 weeks. Overall, we found her direct care team (RNs and CNAs) to be fantastic - compassionate, skilled, and present. At home care and support was excellent, The inpatient facilities, operations, and administration, however, fell well short of expectations. Specifically: 1. Handover from the Rush Hospital team to JourneyCare was handled extremely poorly. Our POA paperwork (which had been on file with the hospital for 5 years) was lost twice. A Christian minister (outside of our faith tradition) was sent to help us draft end-of-life wishes after the second loss despite our having taking significant care to prepare these documents with our lawyers. This failure of the basics created significant unneeded stress. 2. The inpatient facilities are an embarrassment - located in old office spaces far away from the primary hospital patient buildings, our room reeked of old cigar smoke, the bathroom was moldy and shower facilities unusable, and the much of the space was being used to store stacks of old furniture. There are no nearby amenities, and the door to the building is locked with no attendant during most hours of the day - making it extremely difficult to go out for food and coffee when staying with loved ones. 3. The attending physician and supervisor team persistently made decisions about our care based upon what is covered by Medicaid and assumptions about willingness to pay -- despite us having to assert repeatedly that these were not constraints. At one point I actually showed the physician the receipt for the $5 copay for a pain management drug that we knew worked well for my wife but that she insisted over and over again wouldn't be covered and had to be convinced to prescribe. 4. While the majority of the care team was excellent, there were notable exceptions. My wife had large, extremely painful lesions in her legs. Despite telling a team that had come to bathe her, they grabbed her leg forcefully to turn her over in bed - resulting in her crying out in extreme pain. On another occasion, we were quietly playing music on her phone next to the bed to try to calm her anxiety. A nurse tech came in and said "if we're going to have a party let's turn it up!", grabbed her phone, and started blasting music next to my dying wife. 5. The ambulance service that they contracted for her transport home was not informed that there were 8 steps to enter our house, and upon arrival at first refused to carry her in the stretcher (because of her leg lesions she couldn't be placed in a chair). Ultimately, one of the drivers agreed to lift her together with me and two friends - a group of middle aged women trying to haul 300+ pounds up a steep flight of stairs. Once we had her home and transitioned to the home care team, it was like night and day. Service and support was excellent and extremely well managed from beginning to end. Overall - JourneyCare needs a major reset of their inpatient facility and operations. I would have never agreed to it had I known how it would be -- and am astonished that Rush, a national cancer institute that is renowned for the quality of its patient care, would allow themselves to be affiliated and to leverage them as their go-to hospice provider.

NOTHING BUT KUDOS! We are thankful that we called Unity to help us through the hospice…read moreexperience. From our intake nurse (Barb), our visiting nurse (Brianna), the amazing John (JT) who delivered and set up and then came to take away, all equipment we used, our social worker (Lauren) and Chaplain (Ken), and CNA (Anna), we were ALL attended to with dignity, respect and friendly assurances. When we needed something, meds or equipment, or information... it all arrived quickly. Hospice in your home can be a daunting experience, always on call, setting many aspects of life aside, but for our 3 month experience we had wonderful support and remain appreciative.

My mother began palliative care in March 2026, transitioned to hospice, and died on July 5, 2026…read more Choosing hospice was one of the most difficult decisions our family had ever made. We were told that hospice would provide additional support, guidance, and resources so that our family could care for Mom safely and with dignity. Unity Hospice delivered equipment and medications promptly, including a hospital bed and bedside commode. Unfortunately, the human support our family needed was often missing. We were not adequately informed about the hospice services described in Unity's own admission packet, including home health aide services, homemaker services, volunteer support, caregiver relief, respite care, social work resources, and continuous care during periods of crisis. I had to read the packet myself and then send a detailed written request asking what services Mom was receiving, what she might qualify for, and what had been evaluated. No one from Unity responded to those questions in writing. The only written response came from Shannon Phillips, LCSW, an Evolent Advanced Illness Navigator, who acknowledged that Unity should answer questions about its own services and tried to help us navigate transportation and respite care. Our family was already exhausted and struggling to keep Mom safe. There were times when we called for a nurse and no nurse arrived. Communication between nurses was inconsistent. Family notes were not always reviewed, medication requests were not always followed through, and outdated information was sometimes passed along. We were left questioning what information was accurate and whether the members of the care team were communicating with one another. The medication guidance was especially distressing. Our family received a crash course in administering complex comfort medications, yet we were later reprimanded for supposedly giving Mom too much medication. Medication was reduced or withheld, her symptoms became worse, and another nurse later advised us to give the medication again. We were never provided a structured class, video, or clear hands on education about how to read the medication instructions, measure doses, use syringes, recognize changing end of life symptoms, or respond to nighttime agitation and confusion. Families should not be expected to manage these responsibilities without thorough instruction and consistent guidance. We also felt that our calls and concerns were treated as an inconvenience. We understood that hospice does not replace the family, but we expected the hospice team to educate, guide, communicate, and support us. Instead, we often felt as though we were treated like a number and made to feel guilty for needing help. I want to be clear that not every individual involved in our experience failed us. Shannon Phillips and Shauntay Cook advocated for our family. Madeline Roman provided compassionate and dignified support on the day Mom died. She stayed with us, comforted us, helped protect Mom's dignity, assisted with arrangements for her remains, and helped us understand the practical matters families face after a death. Sheby Jacob also provided care that I remember with appreciation. These individuals demonstrated the empathy and humanity we expected from hospice. The painful irony is that the most compassionate support we received came at the very end, on the day Mom died. That level of dignity and care should have been present throughout the entire hospice experience. I strongly urge families considering Unity Hospice to read every page of the admission packet, ask exactly which services are available, request eligibility decisions in writing, and ask how medication administration and changing symptoms will be explained. Do not assume that services described in the paperwork will automatically be offered or coordinated. Our family deserved compassionate guidance during one of the hardest experiences of our lives. The equipment arrived, but the continuity, education, responsiveness, and empathy we needed too often did not. Hospice care must be about more than enrollment, paperwork, billing, and supplies. It must be about people. Unity Hospice failed us at the moment we were most vulnerable, in a profoundly shameful way that fell far short of the compassion and dignity hospice care is supposed to provide.

I am so grateful for the support, compassion, kindness and care for my family member. The…read morerelationship began with Claire & Ashley to introduce Heartland Hospice and hold my hand. Then we met Janet K., hospice nurse...who quickly felt like family. Janet was always there. Janet listened and guided us. She was with us every step of the way. I don't know how I would have handled the passing without Janet. Everyday Shawntale, CNA visited John to support him. She showed such compassion, humility and care. When there were a few issues with the facility, Ashley was there! She answered my text messages within minutes, quickly addressed the issues. The words "Thank You" are inadequate to express my appreciation for the love and support from Claire, Ashley, Janet, Shawntale and everyone at Heartland Hospice.

deep gratitude for Xio (hospice nurse), Ester and Jacqueline for caring for my mother the past 3…read moreweeks. their kindness and support at a difficult time has been so appreciated. they take so much time to explain to family members how to care for their dying loved one. a thousand tha k you's! you have inspired me beyond belief

Positives: The facility is nice and peaceful, depending on what other families are there…read more Nursing/PCN staff was mostly compassionate and kind. My mother-in-law was brought in on Mother's Day. We were originally told she was only approved for 14 days of hospice, no mention on what would happen if it took longer than 14 days. It took a week to hear from social worker regarding her situation because social worker was out of town. no on-site chaplain, but one was available upon request. Social worker promised support with FMLA and a note for work, never received either. My husband was promised bereavement/mental health support, but only after she passed. it's been over a week and nothing. We have to track down the social worker to do her job. The last week of her stay, several loud families were visiting patients in the hospice house, with no enforcement of rules, rowdy guests, or inappropriate behaviors after we were told the teenagers in our party need to be on good behavior. The last few days of her stay, visitors, nurses and staff were talking loudly outside of her room about their personal lives. Completely inappropriate. Have had to ask staff several times for pain meds for MIL, she would be moaning and saying "ow" - nobody would check on her. Would tell staff at desk to get her more meds, they said I had to tell the nurse in a closed-door office. Why is it so hard to identify who is actually providing care? We were told by staff to plan funeral arrangements and they would contact our provider. After she passed, we were told she was a coroner's case and had to go to the Cook County Medical Examiner. We were NOT told this and have no record of this conversation or procedures (but a handout with funeral homes/crematoriums). Staff insisted they told us she was a coroner's case. We have no record. She passed on Memorial Day, the nurse on-site was unprepared for this and kept us at the hospice after she passed to talk to coroner. Did not release us, PCN staff told me it was okay to clean out her fridge and go home. We did not know we would have to talk to the cops, nobody told us that anyone who is seen for a fall and passes within 1 year has to go to the ME. No clue what to expect. More trauma after a traumatic day. We have now had to contact the funeral home on our own and hope they transport my MIL from Cook County to their facility without incident. This has been botched from the get-go. No continuity in training, communication, or actual support for families. The social worker here does not care about the families at all.

My loved one was sent here and they're wonderful. Staff is so kind and never once had to bother…read morethem for any care. Always on it. highly recommended.

My name is Shannon Parson Johnson, My father William parson was able to pass away with dignity and…read morerespect, I cannot say enough about the incredible care and compassion this hospice team provided for my father. Their whole demeanor and attitude is that of angels, compassion, empathy, love..When he was in the hospital, he was not receiving the proper pain management, they kept delaying the hospitals hospice program while my dad was dying in pain. I was desperate to get him home. Alena, the administrator, moved mountains to make that happen. They got my dad home in less than 18 hours, they were by my father's bedside within two hours of me calling desperate for help, which felt like a miracle during such a difficult time. Daniel, the nurse who came to the hospital, was so attentive and caring such a such a genuine person. And once we were home, nurse Julie and nurse Grace took over and truly went above and beyond. They made sure the bed oxygen tanks supplies and meds was delivered before my dad even got home.They made sure my dad was comfortable, out of pain, and surrounded by dignity and respect--something he was not receiving in the hospital. there was also a Sweet CNA that came to help as well, Because of them, my dad was able to pass peacefully at home, just as he deserved. That means everything to me my father and our family. All of my father's friends and loyal family were able to come visit with him before he passed the next morning.. I highly recommend this hospice agency to anyone going through end-of-life care for a loved one--or even for themselves. Don't wait until the last minute. Have this hospice team set up ahead of time--you will not regret it. They are truly angels doing God's work. Shannon Johnson-parson

My family decided that my Dad required hospice care towards the end of his life and we chose…read moreLifeChoice for that need. We were assigned Emily as our case manager and she was great to work with. However, we interacted the most with Grace who was on-call at the time we engaged them and helped my Dad a good bit during his last couple of days. Grace was super patient with us when we asked lots of questions about his care and hospice in general. LifeChoice also provided a rabbi for us and I think my father really appreciated that the rabbi visited with him for over an hour. I think they provided my father a lot of peace and comfort during his final days. My only regret was not engaging them sooner. Thank you LifeChoice for all of the help you provided my father and our family.

Thank you for your caring and professionalism during my Mother-in-Law final months. We received a…read morelot of help during the time when our family needed the most. Your staff was very nice and kind to our Mom and we really appreciate everything you had done. Thank you!

Jenny Novy is absolutely amazing! She is completely motivated by helping seniors have a better…read morequality of life. I met Jenny when I was working to get an aunt and uncle's long-term care insurance policy reinstated after they let it lapse due to impairment. Jenny listened to our story and gave me great advice on how to move forward. Now that their policy is back in force, we plan to use Jenny's group for their in-home care. An extra bonus is that Jenny deals directly with the insurance company, making things easier for the families. Thanks for your help, Jenny!

The VITAS Hospice team is amazing! They provided such wonderful care for my Mom and supported me…read moreduring her last stages of life. Today I received a precious gift from VITAS Hospice volunteers; three Care Bears made from my Mom's favorite blouses. Cherished memories.

Took great care of my mother in hospice. Shout out to Dawn and Sheila! Made sure she was…read morecomfortable and calm. Also provided a religious counselor to talk to.

I would like to thanks to this company. With a special thanks to the CNA Patricia, she has been…read moreamazing with with my mother. Other CNA'S has came and did a good job but Patricia seems to give that care and attention that makes my mother happy and puts her in a great mood for the rest of the day. Thank you so much Vitas HealthCare and a special thanks to the CNA Patricia.

The VITAS Hospice team is amazing! They provided such wonderful care for my Mom and supported me…read moreduring her last stages of life. Today I received a precious gift from VITAS Hospice volunteers; three Care Bears made from my Mom's favorite blouses. Cherished memories.