We had a wonderful stay here while in London! They held our bags until checking in. There is a…read morewasher/dryer in the room and refrigerator and stovetop. It was quiet. The bed was comfortable.There's no air conditioning but it was cool with the fan and windows open. We were here in spring!

Great location but other than that they need to scrub out the toilets. mold and lead paint peeling…read morewhich could be a health hazard. There are 6-7 staff loitering around the front desk but when you ask for help they say they cant help carry anything to the rooms, and that you only get a change of linen and towels very 6 days! Most hotels service room very day or two days so this is quite ridiculous. Very few of the personnel at the front desk seem to speak English and most seem to AVOID helping you. I had one package there for a day and no one could seem to find it of the 6 staff behind the desk. When I asked for new linen and towels after 4 days I was a charged over 50 BPS! This place is a ripoff. Even after leaving was never really sure what all the people behind the front desk actually DID. Lol.

Our party of three stayed in a 2 bedroom flat in London that was GORGEOUS. The listing said it was…read moredecorated by an interior designer, and the style was so fun to live in for our stay. It was homey - with little knicknacks and photos and art, cozy, and so breezy during a heat wave in London. The two small issues we had were responded to immediately and one tiny miscommunication got us a hand written apology by one of the concierge's. SO unnecessary!! But it made us feel even more cared for as guests. I have never felt so much like a pampered guest in a home rental experience - and I utilize AirBNB and VRBO multiple times a year. We left the trip all agreeing we'd definitely use Onefinestay again!

This vacation was outstanding! It was truly the best vacation I've been on in my life. There were…read more10 ladies we had ample space, the staff was amazing. The food was phenomenal! Nicole helped so much with the planning prior. I cannot say enough about how amazing the experience was!

Here for Spring Break with my parents in 2001. While they term themselves apartments, the booking…read moreprocess and guest experience is about as close to a hotel as one will get. The aspect of apartment is in the size of the accommodations. From what I remember from way back when, our room was comfy, and we were able to move around without bumping into one another, as is the problem with some European hotels that don't cost a king's ransom. Speed up almost 15 years later and 130 has had a beautiful face lift. Furnishings all around are new and the place feels fresh, but still holds onto its British flair. Came here to celebrate a friends 30th and we wanted something relaxing, close to as much as everything as possible and in a safe location - which 130 is! It's still pricey, but for London, we received a lot for a good price. It was nice being back to a place I enjoyed as a kid, only to find it better!

Lovely place, highly recommend! (Such attention to detail, excellent customer service, awesome…read morelocation, clean&crisp feel, a serene energy, just a great spot). Suits this Queen well. Bravo!!

I have stayed in this aparthotel about 5 times already. We have found number of other hotels around…read moreLondon but nothing beats the two location of Presidential Apartments London. Presidential Marylebone Apartments are in the heart of London and we stay here whenever we need a shopping fix at Oxford Street, Regent Street, and Covent Garden. Nightout and theatre night plans are always so successful staying here as it is so close to Soho, Central London, and the River Thames. The apartments are beautiful and spacious, no matter which one you choose, studio or one-bedroom. All the facilities are on your disposal - full kitchen with oven, hob, microwave, dishwasher, washer/dryer, etc., fast inetrnet, TV with Sky and freeview. Also there are DVD players and DVD to borrow if you are tired of roaming in London and want a nice night-in with friends. The staff is great and knows how to treat their returning guests and go beyond rules and comfort to give them the best possible stay. It is a perfect location and place to stay in London! I do not think twice before recommending this to anyone!

Apparently, it is not unusual for booking.com to reverse your name when submitting hotel…read morereservations. On my profile, on the app, it has my first name followed by my last name. But, when trying to locate my reservation in Atlantic City, NJ - the hotel could not find me by my last name. The same thing happened with my reservation (also made throughbooking.com) in Richmond VA the following day. Only there - thankfully, the desk clerk knew to look for my name reversed. When unable to find my reservation by my last name, she asked if I had used booking.com. When I said yes she replied "ahhh yes - they often mess the names up." She then promptly found me by using my first name as my last. Booking.com also messed up the dates for last weekend's reservation in Atlantic NJ, so without my calling them and spending literally an hour on the phone - I was facing the possibility the hotel could charge me a second time despite my paying for last weekend's NON stay. Of course, booking.com, despite acknowledging they have my name incorrect claimed it was the hotel's fault and that the hotel "is lying about not finding me in the system". However, I can say that the booking.com agent was very patient and helpful even though it took an hour to resolve this. True to his promise - he was able to cancel the reservation without my incurring yet another no show fee... (Ironic to be charged a no show fee for a reservation that could not be found) Though my finger is hovering over the app with the intention to delete it - I MIGHT give them a second shot. IF I do - I'll be double checking the dates over, and over, as well as asking to have my reservation looked for with both my first and last name as my last name. I also will NOT accept any specials that do not allow for free cancelations as, if not for that, I could have easily canceled the incorrect reservation made erroneously by booking.com w/o a 59 minute conversation with Mohamed in Egypt. Bless him!

Tip: Avoid booking here…read more My friend recommended booking hotel reservations through booking.com. He and his wife landed a good deal on their hotel accommodations for Montreal. Trusting his judgment, I followed suit. I didn't have a great experience booking my accommodations for Winnipeg in late June-early July for nine nights. I don't blame my friend. I blame how this listing was presented on this site. The listing looked good from what I had read. However, all information wasn't there. When I arrived, reality set in that it wasn't the place for me. I booked my nine nights at Winnipeg Peace Home. Last year, I did Airbnb and had a wonderful experience. Frankly, I should have stayed at the same place for this trip. Instead, I did booking.com's version. Winnipeg Peace Home said that this listing had a shared kitchen, shared bathroom, air conditioning, parking, and one bedroom for me with a TV, bed, and more. I was okay with it and said yes. The instructions on booking.com said that I'd get details on my door code the day that I would be arriving. To me, these details could have been shared much earlier. The owners at Winnipeg Peace Home did not send me any instructions. I had to ask hours before boarding my flight to Winnipeg. There's enough going on when it's a travel day. Asking the owners for door codes and procedures shouldn't be my responsibility. The owner was friendly. I got my door codes for the front and my bedroom. The instructions weren't completely clear to this person who writes how-to instructions for a living. When I got to the property, there was limited street parking. There was parking behind the house, but for two vehicles only. I ended up parking on the street, and hauling my luggage and me up to the main door. I unlocked the main door, saw the common living room, which looked like it was under construction. I then cut through the kitchen, which looked great, and looked at the flight of stairs. I met a young woman who was friendly. She was staying in the larger room with her boyfriend and two young kids under the age of two. In my head, I was thinking that I'm now sharing a bathroom with four humans. It turns out that their room has a washroom. She let me know that they found a bong (water pipe for smoking weed) under their bed. She was trying to get a hold of the owner through the phone number that was on booking.com to cancel and posted in the common room. She got no response. I unlocked the door to my room, closed the door, and set everything down. My room did not have air conditioning. There was a fan plugged into a socket by the window. I turned the fan on. Nothing. I had to use the socket under the TV to power on the fan. It was hot in this small room. I could barely walk around the bed. The TV was mounted on the wall and was tiny. The deal-breaking moment for me was not finding any console for the air conditioning. Winnipeg had a heatwave happening every day but one. Air conditioning was a must. The nice woman staying here told me that she had to crank up the air conditioning on the first floor. This house isn't fully air-conditioned. Sad. I sat on the bed in my room for half an hour. The bed was comfortable. However, I was still hot with the fan blowing in my face. I made the decision to cancel my reservation and find other accommodations. I was left to scramble, especially a couple of days before Canada Day. Booking anything at a hotel in Winnipeg was extremely pricy. When I headed downstairs to leave, I found a couple cooking noodles in the kitchen. Total number of folks sharing this house with me (I'm included): seven. That was a lot of folks to share common areas with. I ended up staying at a Days Inn in Steinbach. Sure, my commute between the two cities was now longer than expected. I was on vacation and it was fine as someone who enjoys driving. Both this commute and staying in Steinbach proved to be the best move I did. I have learned to not book through booking.com. The accommodation details were not fully disclosed. It could be how the site is organized. Maybe it's also how the fields are set up for a property owner to fill out. This property owner did message me midway through my reservation to check up on me. I appreciated it. However, when I wrote my review, the property owner said that he was "surprised" to hear from me. He said that attempts to "meet me" were unsuccessful. There isn't any requirement for a property owner to meet someone staying at your property. I found this statement to be pompous. My guess is that my room was barely touched. He also couldn't refute that I wasn't there. I described all rooms accurately. There was a cancellation fee for the first night. I was fine paying it for air conditioning and an entire hotel room to myself. I recommend not booking a bed-and-breakfast place on booking.com. If you are booking a hotel, book directly with the hotel company that you want. (296)

Worst VRBO in 15 years. Property is serious disrepair. Filthy with terrible mattress. Curious as…read moreto how they are maintaining and "Exceptional" review level with VRBO - 9.8- when it's clear to me that these issues are not one offs. Review from Jodi below has to be the same property on Child Street in Earl's court.

We recently stayed at one of the Ivy Letting properties in London. The key was several blocks away…read moreand we had a lot of luggage. This was not convenient. The beds were the cheapest beds I have ever had anywhere....and I travel a lot for both business and personal. I could feel and trace the springs with my finger. The sheets were cheap too and made all of us sweaty and we couldn't adjust the temperature. I had to sleep on the couch every night to get any sleep so I could get any sleep. There is no personal touches such as local recommendations. Also, read the fine print before signing. They would not allow us to cancel 1 week after booking without charging 50% and this was 5 months in advance of the stay. They are a strict and impersonal company. We will not be using this company ever again.

Our stay at Son Fuster was fabulous thanks to the thoughtful and meticulous planning by Gioia with…read moreThe Luxury Travel Book. Beyond recommending and booking all of our activities, she remained in close contact with the villa manager during our stay to make sure we were well taken care of. The villa was stunning; and all of the staff went above and beyond to make sure we were well taken care of. Best vacation ever!

My wife and I booked a property with the Luxury Travel Book back in 2021 for our honeymoon, in…read morePositano on the Amalfi Coast. Because of Covid, we made sure there was a clause in our contract that allowed us to cancel our booking if we felt that any restrictions associated with Covid would prevent us from being able to enjoy our travel. We made it very clear in the days leading up to when we had to make a decision where we stood on this. On July 20, 2021 we notified the Luxury Travel Book that we wanted to cancel our trip, which was scheduled for the 2nd half of September, so well within the 14 day cancellation window. At that time, there were numerous covid restrictions in place, including the requirement to wear a mask in all public places, including outdoors, as well as mandatory covid testing to enter and exit the country. The clause in the contract specific to this stated precisely: 7.4 COVID cancellation policy - if there are travel restrictions related to Covid-19 implemented, the cancellation will be possible up to 14 days before arrival with the funds refunded to you. We interpreted this to mean any covid related travel restrictions and felt confident in our interpretation. But when we asked for cancellation, the Luxury Travel Book informed us that it was explicit that it could only be invoked if the restriction was such that we could not travel at all, meaning a complete travel ban. We were quite incredulous to this interpretation and pushed back. If it was that explicit, we felt that it should have stated as such. Just that the contract said "travel restrictions", to us, clearly implies that there are multiple possible restrictions that could be invoked here. We had no desire/intention of spending our honeymoon wearing a mask in all public places, including outdoors, in the heat of the Summertime, and risking the possibility of a positive covid test that could result in having to quarantine. Despite all of our arguments, the Luxury Travel Book refused to provide a refund, which was about 2,100 euros or roughly $2,500 in US dollars based upon the exchange rate at the time. They did eventually agree to extend us a credit for the deposit to be used for future travel and then provided an extension on that credit through the end of 2024, upon which time it will expire. We repeatedly tried to find a way to use the credit over the past couple of years, but every time we tried, we were told that the various options we were interested in would cost significantly more than the credit and the only way it could be used was for us to provide additional money, which felt like just throwing good money after bad. Their responses were always courteous and without delay, but in the end, it all just felt very performative, if, in the end, the only way to use the credit required additional cash outlay. We ended up taking a trip to Positano for our delayed honeymoon in 2022 and tried then to use the credit, but again, all of the options required a significant additional expense. We found a wonderful luxury AirBnb in Positano at a fraction of the price that the Luxury Travel Book offered, with all the protections we needed to ensure this wouldn't happen to us again. Then, again, in 2023, we took another trip to Italy and wanted to rent a large villa in Tuscany for us and our kids. This time we found a luxury 5 bedroom 5 bath villa in the Tuscan countryside on VRBO with a swimming pool and everything we could possibly need for less than half the cost of anything comparable available on the luxury travel book. So again, had we used the credit from the luxury travel book, we'd still have spent more additional funds then the total amount we spent on the VRBO villa with all the protections we needed to avoid any further problems with the booking. And now, with the credit about to expire, we'd accepted that we probably couldn't use it, but tried to see if one of our kids could use a $2,000+ credit for a few nights in a 1 bedroom apartment in New York and again, we were told that the cheapest option would be over $3,000 to make this happen. In the end, we learned our lesson. We will never book a luxury property on any site other than AirBnb or VRBO. Both of those companies stand behind their reputations and their protections for their customers and they also have far wider selections and far better prices too. Oh well, you live and learn. I just hope this keeps someone else from making the same mistake that we make.

GKlets is a place that lets apartments to tourists. In the last few months they have expanded…read moreconsiderably. I stayed in Shoreditch one, an apartment for two people right on Hackney Road. Grant, one of the two people running this organisation, was very very helpful and nice. The accommodation was of the highest standard, with a fully-fitted kitched and bathroom. I really enjoyed staying there and it had a garden. Prices are reasonable and you are much better off staying in one of these apartments than a hotel. Wifi was included for us and no problems with anything! TOP NOTCH!

Great affordable apartment near the center of London. It was a good London vacation rental with…read moreaccess to local transport and the fabulous new Westfield Shopping Centre. Near High Street Kensington. You can book online. Really good if your planning an affordable holiday in London on a budget.

Really great short stay apartment in London. I enjoyed every day there during my stayed in London…read more No matter that it is quite expensive every single penny was worthed.