I usually like coming in this shop except for one person who works there who is always on their…read morephone . Trying to get you out of there. So today I got charged $12 for a deal of $1 for 3 insense......I got 6x..... so it should have cost me $2......he ripped me off $10....but otherwise ....I haven't been there in months. But i have to go back because I have 1,091 points w Fivestar (app). That's $1,091 dollars worth of points. There is a really nice good worker there, who is tall and will always give u the best recommendations. He has blonde hair about 6"4, he is the best worker I've ever dealt with at any vape shop. I jus hope I can get some money back for the other worker ripping me off multiple times.

This is one of the 2 greatest vape, CBD, and NO kratom shop! I suggest you guys get it. But, the…read morestaff are the nicest, most helpful employees I've ever seen at a vape shop. I have one favorite employee and he always helps me out if I need help with my tank or battery, always gives me the best product for the money I have at the time. I try to go in at least twice a week.love this place!!!!!

I am just a regular that will always come back. Great service Great guys!! Always has everything I…read moreneed

Excellent customer service, they always have what I need at great prices!! Wide selection of salt…read morenic to satisfy the cravings. They know how to take care of their customers, and that keeps me coming back. Try them out, you will not be disappointed!!

So sad to see them closed. Friendliest staff and phenomenal selection. Wish you all the best. Get…read moreback to it soon!

Everyone who works there is great, every single one of them. I've come in the morning, mid day, and…read morenight, and have never had a bad experience. The brown haired lady who works at night is my personal favorite though.

Great customer service, competetive pricing vs the internet with quality products and a wide…read morevariety to choose from! Staff is always engaging, knowledgeable and friendly!!! Bring your business to this company! They will take great care of you!!!

I went in this place to buy a pen for a cartridge charged it for a whole day n it didn't work…read more when bought the cashier didn't give me a receipt. Needed it replaced or refunded. Forgot to take it in the next day so I bought a new one. Brought back the one that didn't work and they refused to exchange or refund me after speaking to the cashier about the problem and was told to bring it in and I did Very displeased and I will not go shop there anymore thumbs down to Ash smoke shop You get a zero puff be gone

I have been a customer of the Elgin store for a while, and I just started to hit up this shop, it…read morejust as awesome. The deals are legit and they have awesome herb and deals on that too. Staff is super chill and the owner is on point with the best products. They have a great selection of vapes and thca vapes. Great herb selection, and glass. Lot of cool stuff for gifts and conversation pieces to enjoy. You get discounts on a lot of the inventory they sell. I keep going back because of the value for the buck. The staff always leads me to what I want, not what they want and doesn't go outside my price bubble. Recommend to all They even have a drive through coming with digital board.

By far the worst vape store I went to. I opened a vape in shop took a hit and it was fine. I walk 1…read morestep outside and it stops working. Go back into the store to show the guy and he argues with me about putting it on the charger. I explain to him that I've never in my life had to plug a vape in right after getting it. He says come back later and I'll do an even exchanged. so I come back after I get off of work and still end up having to pay for a new one when all I wanted to do was exchanged it. so my one trip to this store ended up costing me $60 i will not be going back here and I will make sure everyone I know is aware of the horrible customer service that happened here.

they sell to minors. I've called the police. Since they were…read moreunincorporated, we had to talk to the State police we made a report. - 16 year old w a punch card

Found this place on a whim! I stopped in and the owner is so nice. He has so much and he has a…read moreprogram for vapes, buy 9 and get the 10th free. Can't beat the prices either! I've been recommending this place to everyone I know!

Got my iPhone 6s Plus screen fixed here today & they did it within 20 minutes! Great service & very…read morehappy with the quality! Definitely recommend!!

They were so nice to work with and fast! I called ahead of time to see if they had time to fix my…read morephone screen and Sam told me to come right in. They took about 30 mins and my phone looked like new when they were done! I would definitely recommend!

Sammy & the employees here are super helpful! The store is always clean & stocked with tons of…read moreproducts! Customer service is top of the line & they always have deals!!!!!

We were finishing an adopt-a-highway event when the owner stopped out to hand us a bag of cold…read morebottles of water. It's this type of kindness and community support that make Lombard great! I highly recommend stopping in. Good businesses deserve our support!

I've been shopping online with this company for over a year now, every month purchases. NEVER had…read moreany problems. Love this place, best deals and best tasting juice. Yes I've tri ed many others but nothing compares. Thanks guys for your professionalism and great products! Samzway

Went to this store and was amazed of all the varieties of flavors they have on stock. I love the…read moreway they have all the samples on a table ready to test, you can try all of them right there! You can get crazy testing all of their 170 flavors. I try almost all of them but my favorites was Tobacco Blend and Tutti Fruitti, not to mention their specialty Vanilla Frosting which was pretty good for my taste, sweet and satisfying, like getting the vanilla flavor right out the can. I got 4 bottles of juice (Tutti Fruitti, Cranberry, Tobacco Blend and Vanilla Frosting) plus got one of the H2 Claromizers, which I dint like so much because the way was design and was kind of hard to put juice in there. Anyway, I really like them, they are very knowledge and friendly, not to mention they are very cheap compared to others vapping stores around Chicago, the down side for me is that I live kind of far from where they are but is not a big deal. The other good thing they told me is that you can order online and pick up on store, which is very convenient if you are in a hurry. I really recommend them and will get back to test some more flavors. I would like to get some more flavor on their juices, but beside that every juice there taste good.

Nick the owner is the best...And ...Dawn 1 & Dawn 2 are awesome..they' re all ..like familyread more

I called this company this afternoon and was greeted by a very…read moreunprofessional and sarcastic woman. I inquired of them holding many pall mall cigarette cartons for me to pick up and pay for tomorrow. She said the most they can hold is 4 and that they have to reserve a supply available for local regular customers as opposed to myself. I told her I'm from Des Plaines and other cigarette dealers had no problem in filling and holding regular large orders for me to pick up despite where I am from. She also hurried me off the phone saying she was very busy and would not give me a cost total for the 4 cartons. She said goodbye while I was still talking and hung up on me! I called back later and spoke to a man I believe was the owner. He was very unreceptive toward holding the 4 cartons for me saying he would sell them to other people who came in before me. I told him I would be there between 12 and 1 PM tomorrow which he implied would be too late to hold them. I cannot believe the antagonism I received from both people I spoke to who, for some reason, acted non receptive in my doing business with them just because I am not local or a regular customer. They did not realize that if I make large orders with them on a regular basis would be good business for them economically. Such coldness and unprofessionalism I will not tolerate.