I wish I can post the image of the worker sitting an empty box that he took my shoes from and then walking up the stairs ON CAMERA with my uggs under his left arm and then walking back down with them leaving me WITH THE EMPTY... I've called 2 times and they let me know someone will call within an hour AND THE CALL NEVER HAPPENED how is it that we are suppose to trust facilities that deliver and they are the man ones taking??? ( this delivery was done in IRVINGTON NJ) read more

Horrible customer service , unable to ship my package even though its days late , tempuature sensitive medication and was unable to resolve anything ! i explained that the medicine is now just sitting in water since the ice had melted in 3 days and i need to get it! she tells me to contact the sender not them even though they are in possession of my package , horrible just horrible read more

Tracking package sitting home received a message attempted no one was available. If you don't ring the bell you won't be able to deliver or receive a signature. Now I have to until Monday to receive my package it's Friday now! I've been on the phone with customer service, created a profile and still no resolution id like to pick up package but I can't change that option on the site. If driver would have rang my bell this could have been avoided. FEDEX isn't any better but these guys just got a raise $70 an hour read more

I don't know why UPS drivers steal packages. The one that claimed he delivered my package yesterday even though there was a big sign on the door that states leave packages with laudromat downstairs. This douchebag claimed he left it at my front door and didn't update the app that he supposedly delivered it until two hours later. Why? Why did you not update the app right away so I would know that my package was delivered. Thieves, thieves, and thieves. I am so tired of these incompetent people. read more

Recently I placed an order for some simple clothing to be delivered to my home. Now mind you, I am in a secure building where the packages are signed for. However, whenever, I receive a package delivered by UPS, I rarely receive my package. I cannot outright state their is a thief in the midst of the delivery team for my area. However, my packages are marked delivered and there is no package. As of right now I have to file another dispute with my credit card and the organization in which I placed an order because the individual who has listed my package as delivered has either made a mistake and/or lied. I am unable to choose the delivery company when making online purchases. However, through this platform I will write a complaint against UPS each time I receive an email from any vendor stating my package has been delivered by them and the statement is false. Hopefully this will elevate the problem. read more

If this is a customer service location, where packages are mailed, and you don't have 1 printer available for labels, you're better off having a small corner at a Walgreens' store. I have to leave with two gigantic boxes to another UPS location now where they can print 1 paper. read more

Drivers keep leaving packages outside the locked entry to the building. Trying to resolve a missing package and been on hold for over 41 minutes and still counting. Drivers are leaving packages outside a locked door of a building with over 60 units and forging resident signatures on the rest. i have pictures and will be having my lawyer look into being i cannot get a supervisor on the phone. Someone picks up the phone to see if i'm still holding and puts me back on hold. Negative 1 star ...............Now after 51 minutes someone picked up the phone see if i'm still holding and put me back on hold and disconnected the phone. read more

UPS Customer Center - Couriers & Delivery Services Near Me - Secaucus, New Jersey

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One of the worst ups locations on the east coast. I rarely have issues shipping packages, this location recently "lost" my package with valuables. Lost is BS, you have workers stealing packages under your own cameras and packages still go missing. I think you guys need to keep an eye on who's working at your facilities. read more

I give it 3 stars because the people there were really nice. But I'd like to give ups zero stars for their delivery service and policies. They only deliver during the week while I'm at work, they won't leave the package and always require a signature even if I don't ask for it, they don't deliver to any of the "drop off centers" in my area mentioned on the website, they didn't allow me to switch the drop off location AND their pick location is only opened during the week WHEN I'M AT WORK. I had to take 1/2 a day off from work just to pick up a package. The website is inefficient and I received a dozen emails from them and most contained incorrect info. I would rather use USPS or Fed Ex. The staff was nice and professional. I went in the morning so there was no wait. They check your photo ID and compare it to info on the package you request. While the process was quick it was very inconvenient. read more

Wasted hour's on the phone. You want to solve the problem, post it! I had to pay to replace the stolen package and Nordstrom paid for tge shipping. Was I home? Yes! He just continued to leave my packages in the lobby without buzzing my doorbell to gain access to the building and deliver my package to my door. Do the job you are paid to do. UPS stop making excuses for some of your drivers that don't do the job that they are paid for. read more

UPS Customer Center - Couriers & Delivery Services Near Me - Secaucus, New Jersey

This hub has employed the most rachet irresponsible drivers known to mankind these clowns and Brown drive around like maniacs get involved in motor vehicle accidents even leave the scene such was the case today I witnessed it where they caused property damage and to his dismay he has your audacity only to tell the homeowner I'm really sorry sorry doesn't cut it Paul you shouldn't even have the privilege of getting behind a wheel let alone a truck then you have the supervisor who came out this thing looked like a bag lady from underneath a bridge . I really felt bad for the homeowner. Her property was damaged by the lack of responsibility and yet the supervisor was upset because I called the cops because I felt sorry for the property owner and I'll do it again and as far as I'm concerned, she didn't like the matter. She can go play in traffic somewhere it's sad how UPS has lowered its standard and clearly will hire anybody off the street literally, because these two bozos look like they were from underneath the bridge somewhere read more

Seems like a reoccurring theme for this area with UPS work ethic and excuses. I was home all day but no one rang my bell. I went outside later in the day and saw the delivery note. How can the drive be so lazy to not even ring the buzzer? Why should I have to go to Secaucus @ 8PM at night and possibly wait up to 2 hours for the truck to get back to get my package? This is the 2nd time this has happened and also the 2nd time I used UPS this year. Funny I got the same reply from the UPS center blaming the issue on it being a substitute driver. Guess that is the go to excuse for terrible service. So if you are not the regular drive you are exempt from ringing door bells? The worst part is this can all be solved by contacting the drive when an issue comes up and have him swing back around. They have set routes so its not like he would be going more than few miles. Bottom line. No one cares or takes ownership of the problem. You get robotic responses and zero solutions. Its either take 3 hours out of you life and drive to the depot to get your package or wait until the next day so they can not ring your bell and leave another note on your door. Bizarro world! UPS you suck. No wonder your stock is in the toilet. I make sure to never use you when I have an option. read more

It's as bad, if not worse than everyone says, so I won't bother with the horror stories. Instead, I'll give you two fun facts. FUN FACT #1) When UPS Customer Service says that dispatch will call you within an hour (or by 10 a.m. the following day), this Secaucus facility will not call you. After 4 calls to customer service, I finally got in touch with the poor dispatcher who explained to me that she had 160 calls to make. ONE HUNDRED AND SIXTY. Yikes. FUN FACT #2) You can have Amazon de-prioritize UPS so that they use FedEx or USPS if not significantly more expensive. This will make a world of difference when it comes to getting your packages on time. Contact Amazon customer service. They actually pick up the phone :) read more

Secaucus ups delivery sucks. I get a email that my both packages are coming by 7:00 pm. At 5:41 I get a email that my package got delivered. I am missing the other package. It's still on the truck. Then I call the 1800 number. The people that answer the phone are from the Philippians. The guy tells me the ups guy still has 2 hrs to deliver. Now I get a email saying it's coming Monday. Today is Friday. There is always a problem with packages that come from delivery from Secaucus. You need to train your boys and educate them. Half the time they don't even bring the packages in the building they leave them outside. And a few times I received a email saying my package came I go down stairs and my package isn't there. Then I asked security to few the cameras and UPS didn't even come to my building. Then I get my package the next day. Secaucus UPS. Is the worst delivery company. read more

I talked to Kiara at 9:30pm last night who told me my package would be arriving today as my address was corrected and low and behold it isn't here. There is no contact number to call them back. UPS is the worst. read more

This place is a joke, and I'd like to give -5 star if I can. They kept saying that my package is non-deliverable because I've moved. Who told you that? I called you customer service 4 times and still aint able to teach you guys that I live where I live? Even USPS delivered my package on time without an issue. read more

My package got delay for 3 days now, and still no body can tell me what is going on with my package, they just say your package will be deliver today and if not call us back, when i call them back the same endless loop. I think UPS is managed by babies, or people that just dont care about good and organized service. Package came from Europe in 2 days and has been 20 mins from my place for 3 days, they still cant figure out how they can get me the package. Nobody you can complaint, just a bunch of people answering the phone and repeating what the see in the screen, basically like robots. no empathy at all. read more

If I could give 0 stars I would. UPS all around is a terrible company, every place I have lived I have issued with this carrier. For the past 3 days I have been waiting for a package from Louis Vuitton, I work from home and am there all day. These idiot drivers actually didn't ring my bell and just put a sticker on my door, I have cameras so this has been sent to corporate. Anyway I was told I had to pick up my package at this location in Seacacus, 20 minutes away from my house! I told rep on the phone my ID doesn't match my address and this is a newly purchased home I was told it wouldn't be an issue. I get to the place wait in line and low and behold the asshole man working there tells me I can't get my package, I now speak to a manager who says he will release my package since I have my pseg bill with me and the receptionist guy still tried to not give me my package. Sir you're a miserable human being and I truly hope you get fired. read more

This is suppose to be a main distribution hub for UPS in the area. How does it close at 6 PM?? People don't even get out of work at that time. On top of that my package is suppose to be shipped to my apartment in Hoboken. 3 times I wasn't there and they left a note which is fine and I understand. I go online to see if they can leave it at a UPS in Hoboken, literally one block away from my apartment that closes around 7 PM, and for some reason UPS can't accommodate that??? I go in person to pick up my package and my driver license address and mailing address on my package don't match. I'm told they need proof of address. I tell them ok fine let me bring up my bank statement, with my Hoboken address, on my phone. They say they need a physical hard copy because they need to scan it. I tell them ok fine can I just email it to you right now and you can print it. They say no... so basically I wasted my time. UPS needs to update their policies and practices. Too many people following there outdated SOPs to the core. In a logistics world that is moving toward using drones for delivery, things need to change in order to compete. Start by closing at a later time...... read more

They stole from me 6 items that are now out of stock and can't be replaced. Then they threw my three bath bombs in a new box with no packaging to protect them and they arrived broken. Selfish and low class. This is what happens when you hire low class people to handle packages. They steal. Where's my Lord of Misrule shower gel? My plum pudding bath melt? My two gift size scrub scrub scrubs? My satsuma soap that was for my mom? I had been waiting two weeks for this and all year for the lush sale and your employees just out right steal. There will be an investigation as I made sure of this. So this thief will be fired and arrested, but seeing as they're from a low income area they are prob used to jail time. I will make sure ups never sends my items through ghettos again. read more

I don't usually write online reviews but I feel compelled to about this. I live in Hoboken, NJ and this morning on my way to work, I checked my mail box and there was a letter from one of my neighbors asking if someone had taken the Christmas gift he bought shipped via UPS. Apparently he is experiencing the same issues I am with UPS, this is what finally compelled me to write a review. While I live in an apartment I enter my unit from the street there is no doorman or even outside door that the UPS man can safely leave a package. Yet, even though I'd called UPS and had the address flagged so that they wouldn't leave a package there without a signature regardless of shipper instructions because I had a package mysteriously disappear (I believe it was stolen), they continue to insist on leaving packages outside my door ON THE STREET. I understand that some shippers don't require a signature but common sense should play a role, if it isn't safe to leave the package you shouldn't leave it regardless. I used to live in Boston, MA and UPS up there understood that concept. In the end, I decided to give them another change and now it's a few months later and a total of three packages have now claimed to have been delivered and when I arrived home they were no where to be found. To make the situation worse when I called UPS (and was passed on about a dozen times from person to person) the woman on the phone blamed me for the package not being there. Saying that it was my fault for not being home to receive the package and that shipper instructions over-ride notes on my account (which is the opposite of what the last woman I had spoken to said). I'm not sure exactly where or how UPS drivers are trained but I think they should be trained better. I no longer get anything shipped via UPS to this apartment because there is no point. While I'm sure that one person doesn't cause a huge dent in their business they are not only hurting their own business but they business of those who they ship on behalf of. If it is an important item that can only be found online and only ships via UPS I am forced to ship it to my parents home in NY and then drive an hour to get it from them. At least that way I can assure it will truly be delivered and there when I arrive. Having things shipped is supposed to make things easier but UPS has done nothing but make it difficult and aggravating. read more

0 Stars, if it was an option. My package was sent using Overnight. It arrived to UPS-Seacaucus at 10:30 Tuesday. All day Wednesday, nothing. No help from tracking, either. At 5:30pm Wednesday evening, status was changed to "Adverse Weather Conditions. / Delivery delayed." Basically, they decided to be lazy and quit working after 5, even though UPS Customer Service assured me that they would deliver until 7pm. Reading other reviews at Yelp and Yahoo, this seems to be common practice at the Seacaucus station. I encourage anyone considering UPS to use any competitor, public or private. If you need something delivered on time, UPS is NOT the company for you. read more

If you need to contact UPS at JERSEY CITY location which is not listed in Yelp then you should call directly at (201) 271-4867. I will not bore you with my horrible experience, if you want to yield some real results because the company mistreated you, your best bet is contacting corporate directly at the information below because apparently that is what gets you some reliability in service from UPS. UPS World Corporate Headquarters 55 Glenlake Parkway NE (North East) Atlanta, GA 30328, Phone: (404) 828-6000 (This is the Corporate Number NOT the UPS 800 Number) Fax: (404) 828-6777 Email customer.service@ups.com read more

Somehow my other review got stuck in the Staten Island UPS. This is for the company in General... not for any one location. I have a stamp I include with my eBay and Amazon deliveries (via the Post Office) NO UPS RETURNS!!! Their latest? I ordered a phone and changed my mind on. "No problem," said T-Mobile. "The phone requires a signature. If you don't sign, it'll be returned to us and we'll give you a refund." Of course, though a signature was "required," the UPS guy just left the package. I had to search him out (lucky I found his truck), and wait for him to return. Then I give him back the package to return it. An extra 2 hours out of my life. "No problem," he said when I handed him the package to return. No problem for who(m)????? read more

If there was an award for "Worst Customer Service", I'd be more than happy to nominate this center. Came to pick up a package and lady in the front desk was totally rude to me. I ended waiting here for an hour and then was forced to leave without receiving any package. Don't even bother coming here - save yourself from wasting your precious time and having to deal with rude customer representatives. read more

This place is straight up awful. I ordered a few bottles of wine for my roommate thinking it would be a nice birthday present. Two weeks later... still no package! I've called them and visited this location twice in less than one week and every person gives me different information which ends up being wrong. To make matters worse, when I express my (obvious) frustration the employees here get extremely rude and act like it's my fault. They have no sympathy and definitely do not care about the inconvenience they put their customers through. I understand that errors and miscommunication happen, but the employees here are representatives of the company and they need to take responsibility even if it wasn't them who personally messed up. read more

Have to rock the boat on this one - A lot of satisfied customers don't write reviews on UPS because they've just come to expect such consistent, excellent service they receive. I've been to this location over 20 times and I've probably seen every employee at least twice. They have quick processing times and get your package within a reasonable amount of time. I've never been ignored nor have I seen anyone else ignored. You present your ID and tracking # and you get your package unless UPS has held it for 5 or more business days, when they return to sender. read more

Worst place ever. DON'T EVER USE UPS!!! They made 3 attempts to deliver my package and they never rang a bell. I paid for the extra delivery day and they never sent it. A supervisor named Ruth called me back and was very rude. She refused to send the package out to me and could not tell me why it wasn't sent in the first place. They commit fraud by asking for money and then not delivering. They should be put out of business. Use Fed Ex or USPS. Don't ever use UPS. Worst company around. read more

Instrument was supposed to arrive by Friday. It is now Monday, or 3 days later. The order status has been updated from "Out for delivery" (which it said for 3 whole days prior to this) to "Scheduled delivery information is not available at this time. Please check back later." Have now been on hold for 15 minutes. After another 15 minutes, learned that even though "there is no tracking info available" officially, internally they know the package is "out for delivery" again. But, if I want to come pick it up, they will call me within an hour to let me know the pick-up time. Great. Update: It is now two hours later. No one has called me back. So I call back. They in fact have no more information and promise that someone will call me back within the hour. Update II: I had to drive there and wait in the cold to pick it up. But the driver was 45 minutes late. The chairs at this location are truly gross. read more

You know what, I'm going to give this location some love. I was well prepared for what to expect after reading all of the 1-star reviews on yelp. I arrived early to wait in line and made sure I was full of food and Xanax. Ha! I'm just kidding about the food. I'm taking off a star for being misled. Not by this location, but by customer service earlier in the day. I assumed when I scheduled my pick up it would be ready between the one hour they are open specifically for pick ups: 8:30-9:30. I got there a few minutes before 8:00 and was second in line. Doors opened promptly at 8:30 and there were about a dozen people behind us at that point. Guy ahead of us got his package immediately, I assumed I was in store for the same. Nope. The driver hasn't arrived with mine yet! I was told it could be anywhere from a half hour to an hour. I had no choice but to wait, fuming that they didn't let me know on the phone that arriving at 8:30 GUARANTEED NOTHING in regards to receiving your package. The reason I'm giving this many stars to a place that is ranked so super low for service.......is the animated and informative conversations we had with the other schmucks, I mean people, in line. I won't go into detail but the convos ran from Acupuncture to Afghanistan - and that's just the letter A! The other HUGE reason is the service. The man behind the counter was handling all of the people solo and nearly everyone got their package right away. The woman in the neon vest busted her ass around every warehouse physically going inside the trucks to locate the packages that were still on the trucks. I waited and waited and waited and was the second to last to leave, at 10:30, but finally with my package in tow. Even though it took 2 hours to finally get my item I'm still going to give the location high marks for effort in what is undoubtedly the busiest shipping season of the year. read more

Wow, this place is really a mess. It is open for 1 hour in the evening - 8:30-9:30pm. When I drove up at 8:10 there were already 35 people in line outside. There were 4 people managing the parking situation. This made me nervous already. People yelling, you cant park here, trucks racing all around. Some one just kept yelling, "you cant park here, park up there!" and there way no "up there". I tried to speak to him, but like some kind of scratched record, he kept repeating himself. I just walked away after the 4th loop. I finally worked out double parking with another customer, knowing we'd both be in there a while and could move our cars when needed. When we finally were let in, it took me 1 hour to get my package. There was 1 man working the counter; 1 man. It was so unbelievable, next time, I'm leaving the box, I wont go through that again. Luckily most of the people in the line were calm, but, typically every-other-person thought somehow they could get a package with out ID. Who are these people with no ID? That just slows things down. UPS, you need to staff this hour better. Take 2 of the parking guys and put them inside to hand out the packages. Have a roamer pull people out of line without ID. What amazed me is even the NJ DMV figured that out 20 year ago. Yeah that is right, state government has you beat. I feel sorry for that one guy, he get so much hassle from people. I wish you thought better of your employees than to leave him to the wolves. read more

UPS sucks plain and simple, they are not organized , they lie. I was supposed to have a package on wed the 29 never showed then they said I would have in by 8 pm dec 1 never showed. the they said sat the 2 by 8 pm........... yep never showed so I had them hold it till Monday the 4 went to secaucss nj center waited 35 min to be told there was no hold order and it was with the diver out for delivery. update it is after 10 pm EST still not here they maybe wed 6. I lost 2 days of work because of there incompetence. read more

Worst customer service & drivers ever. I cannot believe that this level of unprofessionalism exists!!!!!!

The station has weird hours of 9 am to 6 pm but on Thursdays it is open from 8:30 to 9:30. That night it gets packed its like waiting for Springsteen tickets back in the day. The personnel inside are fine very helpful. Now the drivers i am not to keen with. read more

Wow, they are horrible. Adverse weather conditions?? Definitely not. A different package from the same sender/location was sent a day LATER and it arrived on time with no "Adverse weather conditions". 1st attempt failed?? I spent the entire day waiting at home. No knock, no ring, not even a sticker. 2nd day air?? more like 8th day maybe. read more

This review is about the Secaucus UPS on County Ave. My package has been in limbo since 6-10-2021 1ZA2552X0387232170 AND TODAY IS 6-22. The item went from Lenexa KS to Kansas City to Secaucus NJ-Driver claimed incorrect address(look at the house numbers Moron) to Horsham PA. to Lexena KS, Back to Secaucus, then to Parsippany NJ, back to Secaucus, back to Parsippany and back to Secaucus, It left Secaucus again on the 22nd, who knows for where. Each time it comes back to Secaucus they DO NOT attempt a delivery. I called UPS and they won't help you at any level. Zero communication and they are not able to insert any pertinent info into their computer, to aid in deliveries. I was not allowed to pickup from UPS. I HAD NO IDEA THAT THE UNITED STATES POSTAL SERVICE HAD TAKEN OVER UPS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Great job. This is why the country is in such a mess. What's your explanation UPS? read more

First off the driver disregarded the sign on the door that specifically said to call my phone. Didnt even ring my doorbelll. So i had a scheduled pick up the same day in this hell hole. I had to be at work at 1am so i sacrificed sleep to come here. DUmbass on the phone told me to be there at 8pm when they open at 830. Show up and these idiots tell me I canceled the hold which i didnt so I couldnt get my new phone that i desperately need for work. Double checked online at home and even called the 1-800 number and they confirmed I didnt cancel. What a shitshow. These people behave like tow truck companies. No fucks given. read more

I'll have to add mine to the long, long list of frustrated local residents with the misfortune of not checking online whether the nice item the ordered came with the Devil's deal of UPS delivery. The infamous 8:30p-9:30p pickup line was like the gates of Hell. It was incredible to witness the number of ways in which customers' spirits can be broken and shattered by the myrias errors which seem to plague this facility. A group of motivated high schoolers could probably do a better job running the place. On top of it, they don't seem to trust or take seriously the main UPS corporate system. The man at the counter told me not to put faith in UPS 800 number or what they tell customers, 'cause it's usually wrong. What a way to destroy customer confidence in a company! Will have to share with my 2 contacts in UPS management, wonder how they are dealing with this branch and it litany of mishaps. No need to elaborate on their mistakes; suffice it to say they made no attempt to deliver packages on two separate occasions and input a ridiculous excuse into their system "COMPANY OR PERSON UNKNOWN, NOT DELIVERED" where the main UPS customer service could verify within seconds that my name and residential address was correct on both packages, on both instances. I played the message left on my phone from this location to the main UPS customer service and I could actually hear them laughing on the phone. It would be hilarious were the joke not on you, should you ever commit the sin of living near here and ordering items online with a company which uses UPS to ship. read more

UPS Customer Center - Evening pickup understaffed - Couriers & Delivery Services Near Me - Secaucus, New Jersey

This is hands down the worst experience I've had in years. 12 days after delivering a refused package, this location has promised and failed to pickup the package. They've gone so far as to recommend I pay for a label in order to return this package. Avoid at all cost. I wouldn't use this location to save my life. read more

Every time these guys come to deliver they either throw it on my driveway and leave or leave a notice saying nobody was home when clearly I was always home cause they can't ring the doorbell. I don't get why these guys are so lazy and always making something so simple more complicated. Ring the doorbell...that's it. So annoyed at the constant mistake by ups read more