UPS refuses to place pkgs according to preferences and label instructions!! But they love leaving them where they can be stolen without the thief even getting out of their vehicle!! I am so glad that now FED EX is doing an excellent job of pkg placement. YAY for FED EX. read more

What an expensive lesson!! Sold a light fixture and shipped via UPS per buyers request. Spent a wad of cash for bubble wrap and other packing materials PLUS I put a big red FRAGILE label on the box. Spent 25.00 to ship annnndd.....yep you guessed it. Package arrived in shattered pieces!! UPS of course wants proof BUT the buyer lives in the middle of nowhere and nowhere near a UPS store and unwilling to make a special trip. Not only am I out the selling price but I'm also out the shipping charge since I can't reclaim it. NEVER AGAIN!!!! Too bad I can't give zero stars... read more

For whatever reason, my boxes were left outside my never used garage and it was just luck I spotted them. One was a box of dog food. The box was busted open as if it had been thrown off the truck. I live in the country where any number of living creatures can get at it. The other was prescription meds. No other delivery person, from Amazon, USPS, FedEx, etc. has thought it a good idea to do this. We have a front door with a message to leave at the back door. Not hard. As a former UPS and FedEx delivery driver, I would never have done anything so lazy and incompetent. Do your job, it is not that hard. read more

I would give ZERO stars if that were possible! My response to the UPS email asking, "Tell us about your delivery": My package was NEVER delivered! I had to go to the local UPS hub to pick up my packages! Outsourced customer service SUCKS! The staff at the hub advised that they never received any messages from customer service even though customer service assured me that "URGENT" messages had been sent to the hub on numerous occasions for several days in a row. I would NEVER recommend UPS to anyone for shipping. I will leave this review on every corporate review website that I can find. I would NEVER recommend that a US corporation outsource something as important as CUSTOMER SERVICE! The outsourced employee has no vested interest/incentive in providing quality customer service. This lack of service to the customer will turn away even the most loyal customer. UPS: You need to address this!!! read more

UPS driver lied and claimed they made a second attempt to deliver my package. I was literally sitting on the sofa by the door for hours while watching the Amazon delivery tracker. When Amazons delivery status changed to attempt made, customer not available I was shocked and livid. I contacted UPS. Got a callback from the supervisor of the driver the next morning. Gave him specific delivery instructions and was told I'd get my package at around or after 4pm. STILL no delivery AND no update to it's status on Amazon or UPS! There should be consequences for delivery professionals who lie! VERY much inconvenienced by UPS and it's dishonest driver! read more

UPS... For starters, I have NEVER left a bad review for any company, but I felt more than compelled to do it with UPS. I have never done business with a company whose methods and customer support are so horribly bad that it made my blood boil when trying to get an issue resolved (their drivers require signatures even though the shipper does not). Honestly, I thought I was going to have a heart attack due to the unbelievable frustration I experienced in having to deal with them. It takes more than an hour just to get somebody on the phone and then their broken english personnel shuttle you from department to department and finally just hang up on you when you voice your feelings. And don't even ask about their frustrating phone robot which also hangs up on you after giving you a set of options which do not apply to you. And, ironically, the last thing the robot says before it disconnects you is "We appreciate your business"... What a laugh... If this was the last company on earth, I would choose to die before doing business with them. I hope and pray that they go out of business SOON. If you have a choice, take your business elsewhere. You won't regret it. read more

Worst delivery experience ever. This has been happening all the way across the states. How can it say it left Portland before it even arrived? Sat in Illinois for 5 days. Changed delivery date 4 times. If only I had the choice on packages received I'd never use UPS again. read more

UPS Customer Service - Shipping Centers Near Me

the package your driver "rescheduled" is my son's CGM(contunious glucose meter) that he needs for his type 1 diabetes. I have waited all day at my home for them just to get an email saying it was rescheduled for monday. How? Why? I did not request that. This is ridiculous. read more

I was sitting in my living room and watched as the driver got out of his truck, started to walk up to my door with my package and then just turned around and went back to his truck. I thought maybe he had the wrong package because he stood out there for a minute. When he got back in the truck I went out on the porch and he just drove away. I then got a notification that he tried to deliver but I wasn't home. I have no idea why he didn't knock or just leave the package. Why actually come to my house if he's not going to deliver the package and then lie about it? It makes no sense. I'm now being told I have to go pick it up or pay $9.99 to have them redeliver. Update: I got a call back from the local store saying the driver couldn't find the package on his truck but plans to come back today. She then said it wasn't deceitful because he was coming back. Not being able to find my package and then saying I wasn't home is a straight up lie but in their opinion it's not deceitful SMDH. read more

Misdelivered package. Called the Customer Service Center for pickup. They told me they could not contact the local warehouse/center to coordinate w/ the driver to come back and get it; unless I paid for a will-call. After escalating this to upper level management; they also claimed they could not contact the local warehouse. I do not believe them. They could offer a pick up for a misdelivered package. I'm not paying for their mistake. The other option the call center offered was for me to drop it off at a UPS location. The closest is 1 hour away from me. No other options were given. The UPS call center is outsourced overseas and is worthless because they do not have the resources or means to effectively resolve. BONUS INFO - Dont call the UPS Customer Service Center; if you want results, find the local warehouse LOCAL phone number... those hidden numbers can be found quickly - it only takes a google search. Work with them, get your problems resolved, not pushed back on you for you to action. read more

They damaged my $600 fire TV and are refusing to let me file a claim. All I want is my item replaced. I paid for extra coverage in case something happened to my TV. My TV was delivered to me destroyed and stabbed. Customer service gives me the run around. They keep directing me to submit a claim, even though when I try the website literally tells me to call them, they won't escalate my issue to a supervisor when asked. I have resorted to social media to as if that will push them to rectify the issue. I plan to go to the news and Help Me Howard if they don't replace my TV. read more

They hire people for driver helper positions give them a start date. When you show up on the day they tell you there's no work , that they're makk g sure the in house people have routes. We'll why hire people get them excited to start work and for 2 weeks you tell them you have no work. That's not right neither is it fair. read more

One does not need to look far to see the poor quality of UPS. I run a business that has a five star rating, that is not easily done. UPS in almost any review you look at is a one out of five star. UPS will not pay out for anything you pay extra insurance for. I was expecting a delivery today and they're shipping it to the wrong address. I have tried contacting UPS on their website, on their app, three phone calls to no avail. So the medicine that has been delivered to us today will not get delivered for a minimum of four days. The simple fact that there's no way to change the delivery address of a product is disgusting. read more

I don't recommend UPS to anybody I have had the worst experience ever they lost my package which was worth $2500 and refuse to pay It was delivered damage and they picked it up and then lost the package this company is full of cons....AND HAVE VERY RUDE CUSTOMER SERVICE.. read more

Absolutly the WORST service. Our business had fraud on our account because UPS puts our account # on every package, grrr. Our business has NEVER sent anything internationally in 29 years and never will. I have been transfered at lease 15 times now with ZERO results or help. I talk to Billig they say I need to talk to international. Then I talk to international and they transfer me to billing or Tech suppors...... I have emailed fraud with no response. I have reqested all international shipping to be blocked with Zero response. I have requested a new account number with zero response. I have been charged 8% interest on an international bill that I did not send and refuse to pay. The scammer litteraly put "Cheif Lyer" in the address. It's disgusting how UPS has NO customer service. I hve spent days and hours with NO results and still the same account # for our business that a scammer has. read more

looks like my parcel has been stolen. lied to me numerous occasions and I had overnight shipping paid 500$ too for it. keeps saying delivery date is to be rescheduled but package has yet to be scanned. read more

THE WORST EVER!' I am a shipper who has shipped crated artwork for over 30 years. Recently I brought a replacement crate to my local UPS store which weighed 75 pounds and was a well built wooden crate. This was a replacement to the first wooden crate I shipped the same client which UPS also damaged. In this second instance the shipping company removed the artwork from the crate and delivered only the art in a cardboard wrap!!!! How unscrupulous can they get ?! What a bunch of scumbags!! read more

UPS is very unreliable. Second time in less than a month that a package has gotten lost in their system at Atlanta distribution facility. Got notices for three days that package was pending delivery schedule. Ultimately UPS link info said the package was delivered on Monday to "feeder" whatever that means. No photo. I never received the package. I suspect that UPS personnel entered false information so they meet their corporate goals on delivered packages.. read more

NEVER use UPS for anything, especially if you have to sign for it. they came around way before the delivery time which you think would be great but they knock once and then pretty much play ding dong ditch before you even have a chance of getting to the door. after that, you are pretty much screwed. I will have to wait several days before it will be dropped off at a location that I'll have to travel to in order to get my package. HORRIBLE SERVICE. also, don't expect them to accept accountability for any of their mistakes. read more

I had 3 packages that were being delivered around the same time. All three came through Atlanta, GA and per the tracking website, we're "on the way" to the Doraville, GA location at the same time. Days before inclement weather conditions in Atlanta. There was an update that delivery was delayed due to the weather soon I waited for further updates. I waited. And I waited. And I waited. 10 days later, the message was the same so I called and was told the same info from the app but couldn't understand why there was no movement for10 days under sunny skies. So after talking to a supervisor I was told 2 of the 3 are considered "lost"!! Well, when was someone going to tell ME?!! How would I have EVER KNOWN THIS WITHOUT CALLING? This is unacceptable. The supervisor called me the next day to say the third package is now considered lost and the merchant needs to complete paperwork. UPS looses it and everyone one else has to do something about it. And how suspicious is it that 3 packages make it to Atlanta but get lost on the way to Doraville some 30 miles away? Is there a theft problem? Should the community not use this service until that is addressed? 3 out of 4 packages lost? Did a truck get taken, burned or destroyed? Can I get answers because I don't have my products or my money for months now. At least fix the tracking so I'm not misled to believe for weeks the packages are on the way when they are really lost. read more

I had ordered two packages to be delivered and track them. I have a long driveway and I live at the end of circular whole property has video cameras that shows when someone's entering the driveway right up to the point of my gate the driver he tried to deliver. I offered UPS to see the video cameras for that day, he never even attempted to drive on the driveway let alone deliver the packages. UPS is always talking about needing more money and striking, but they can't even do their damn job. I called the to see if I can use a different method for delivery and unfortunately they're only using UPS so that will affect their business in the future UPS is one of the worst delivery services out there. I have no problems with any other service but UPS and it's not just the driver. It seems to be the people that they're hiring. They're entitled they but they don't want to perform the job and UPS gives you the runaround and sent my packages back without even an attempt to hold them for me to pick up or to actually do their job and deliver them when I found more interesting as they didn't even want to see the video footage that I offered to go to them and show them . So I say this to anyone thinking about you using UPS if you have a choice use someone else save yourself the headaches. read more

They are thieves. They stole my package. When they came for delivery, they uploaded a blurry photo as evidence, where the box was not even visible. I never saw my box where they left it, I was at home that day. I created a claim file but they are rejecting it. I will complain about you everywhere. read more

3 times in the last 6 months, I have had to call UPS, because they have marked a package as delivered, and it isn't here. The first time it was delivered to 302, the second 304, my house is 305 for reference, and today it was found, still on the delivery truck, though through their GPS tracking, it was marked as delivered to 308, 1 street over. Only 1 of the first 2 packages, I was able to recover. I could see this being a problem if my house numbers were small or obstructed, but I have 8" bright blue numbers on a blindingly white house that can easily be seen from the street, as the woman at the local office found out today when she pulled my house up on Google Maps while trying to find the package today. To highlight the sheer incompetence, I had 2 packages on the delivery truck today. Only one actually made it to my house so far. But I'm left to wonder if it was on the truck, how did it get marked as delivered? I wish shippers gave us a choice, I'd choose FedEx every time. read more

0/5 stars!!!! I dropped off 2 separate Amazon returns and received tracking numbers for each package. Amazon received 1 package but not the other. I tried to track packages online with UPS and message was invalid codes and was informed to try customer service. I called customer service and not able to speak with UPS representative it wasn't an option. Next I went to local UPS where I dropped pkgs. off with the tracking numbers they provided and was told they could not track because all Amazon pkgs are placed in big box then sent under another number. They are not able to locate the number of the big box and track. My package is now in limbo no way to track and no way to get any further information. UPS office response was get with Amazon we can't help you. DO NOT USE UPS for any Amazon returns ridiculous !! read more

Ordered something recently, it says delivered in their tracking system but my package has never arrived. I filed a claim on UPS's website. They called me 7 am in the morning to investigate, I didn't catch the call because I was sleeping at the time, and they marked investigation completed on my claim and said unable to contact the receiver. this is a very irresponsible way of handling a claim. unbelievable. read more

UPS sucks!!! I had a laptop and software insured and sent to me. The damned driver forged my signature at delivery and just left it on an exposed porch. Apparently someone stole it. They've blown off all my emails requesting a status update, and you can't speak to anyone on the phone. It's been five weeks now. read more

The worst. Hate them. I've ordered 3 packages lately. 1 was delivered to the wrong address and signed for by someone, not me. Never got it and never heard back from the dispute I filed pushing a month ago. The 2nd and 3rd package were sitting behind my mailbox, in the woods, at the bottom of my driveway. Almost as if they were tossed out without the vehicle coming to a complete stop. Luckily nothing breakable! I wish I could opt in for Fedex to deliver instead of UPS. They deliver to my front door consistently. Obviously UPS employees hate their jobs otherwise they would do better. read more

UPS is starting to be the worst mail carrier in the business. I've ordered 5 shipments containing live animals and every single package was late to some unknown reason. My livestock was dead on arrival and I was out of money. I will be moving on to FedEx. If you can avoid UPS by all cost, than do it. read more

I frequently use the Lisle, Illinois location on Maple Avenue. Today the customer in front of me asked Ann, the UPS counter person if she could mail an envelope she had. Ann stated sorry that they do not collect mail. The customer asked for her name, which she gave, and called her an 'idiot'. Ann asked the customer what she said and the customer again loudly said IDIOT. This customer was totally out of line, and Ann handled this situation professionally and was totally courteous. read more

On July 15th I received notice from UPS and they were waiting for a label from Express Scrip for a possible delivery on July 16th. I reached out to UPS to change the delivery date to July 18th and they sent a email back saying "We've received your delivery change request". I reached out on late afternoon of July 18th and I took me over 20minutes to reach a live representative. Explained that I had paid to change the date to July 18th. After another 20 minutes she reached out to USP in Horsham, PA and found out the package was on hold. Told me they rescheduled delivery for July 19th. Explained that I had paid a surcharge to change the date and said I should call accounting to have the charge removed. This was time sensitive and should be refrigerated When I received the package the ice blocks were all melted read more

UPS is the worst. They will not leave packages at my business location no matter what. Can not speak with anyone at UPS. Cannot create a label on the computer at my home office. Tells me internal error. Also tried to create a label via my ups account and same thing. Internal error. My business depends on shipping and receiving packages daily. UPS needs to get with the times. read more

UPS failed to deliver a duffel bag full of clothes that my 15-year-old daughter desperately needs at summer camp in NY. They are masters at giving you the runaround, but verbally and online. After going round and round on the UPS website, the Overland Pkwy Store where I shipped the duffle bag wouldn't answer their phone for over 30 minutes, then told me in 10 seconds or less, that I had to come into their office because there was a long line of waiting people and he was the only one there, then hung up. read more

UPS has to be hands down the worst shipping company in the world. if you see your purchases shipped through UPS, cross your fingers and I wish you luck.. maybe if it happened once it would be one thing, but they've been this awful for years. For over a decade of my life that I've relied on shipping companies, they have been the absolute worst. From overly damaged packages that look like they were kicked all the way to your doorstep, instead of riding in the back of trucks, or just missing packages or delivered to the wrong place completely. Absolutely abysmal work done by this company, if you can choose who to ship through, pick anybody except for UPS, just the worst. read more

UPS Customer Service - Great job UPS! Jk.. - Shipping Centers Near Me

Package drop off times are all over the place. Evening drop off scheduled needing a signature and arrives before window given. Playing tick tack toe with my package. Customer service said their arrive times start at A.M.. Then why not give me 8A.M. arrived start time? Inconsistency at its best. read more

You cannot get any help with customer service. You spend upwards of an hour and a half with four different people being transferred and NONE OF THE USELESS AGENTS CAN SPEAK OR UNDERSTAND ENGLISH to be of any kind of assistance. Ups are cheap greedy and abusive towards their customers. They show their utter contempt by foisting these unqualified useless people who can't help you with anything on their customers. Despicable greedy people don't want to pay qualified English-speaking people which is why they pick unqualified people who understand less English than a four year old to abuse their customers. I wish this company would go out of business. I wish I could give them negative stars because their corporate bigwigs are greedy beyond belief to the point of not caring and willfully abusing their customer base with this gross incompetence. read more

The first question I would ask is: What service? When I call to find out why their driver said a package was refused I cannot get to anyone other than the automated job killing answering system that won't allow it to be transferred to a service agent as they would not know anything more than what is on the computer. So after many calls and options tried, I got in touch with someone who found out pretty quickly that the packages were damaged and being held at the warehouse they were not refused and they knew exactly where they were. This is just a horrible way to handle an issue that has the simplest fix. If they had a simple option just to mark the package as damaged and being held while investigating, then I would not spend the night trying to contact and paying more money to redirect the packages to a holding location. Just the worst most pathetic excuse for a corporate decision (I was told that the corporate offices made it so the driver has to mark it as refused delivery). Not sure I can continue using UPS with the other options out there. read more

Companies claims department is non-existant. I had a package delivered damaged. When I called the claims department the automated phone tree would only tell me that my claim was active. If I asked to speak to a person it would respond that speaking to a person wasn't an option and then disconnect. There was no way to pursue my claim further. Package insurance is worthless because you can't pursue a claim even if you have the insurance. read more

I took off work waiting on a package. Received an email that the package was undeliverable yet there was no knock at the door nor did the doorbell ring. Two other packages from UPS were left at the door but not the one I took off work to receive. It appears the delivery individual was in a hurry and didn't bother knocking on the door. I've wasted time waiting on the package and now I have to go get it myself because there was no offer to redeliver. read more

I never received my package. The picture they took as proof of delivery is a joke. There is no apartment number or letter. You can't even make out the name on the package. Show me proof of delivery to my door number and letter. read more

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Useless ... Simply useless ! There concept of customer service is nothing but excuses ! On day five (5 days past the quoted delivery date) still waiting to find my package ! UPS WILL NEVER EVER GET MY BUSINESS AGAIN !!! read more