The staff at Kohl's blood draw was the Worst experience I have ever had and I've had hundreds of…read moreblood draws I hope I ne er go back there. There is NO empathy, no smiles, no caring. The 2 ladies were clearly unhappy with their jobs or totally burned out. I see so many negatives and yet, St. Peters is doing NOTHING to change this. I hope never to return here. There are so many other blood draws. Dont come here. Ugh. Disgusted with St. Peters and Bender Labs. Shame on you!!!​

I went into the Kohls' location first thing in the morning for a blood draw. There were two…read moreemployees present, a younger woman and an older woman. They were loudly shouting back and forth from one end of the office to another. At first it was just pleasantries. Unprofessional, for sure, but I just wanted to get the blood draw done quickly. The younger employee began complaining about the codes that were listed on my blood draw order. She yelled to the other employee that the codes were incorrect and that "these doctors just don't care." Then she shouted my doctor's name, a well respected member of the medical community, and said "he should know better." I was shocked. The other employee asked her who the doctor was. She shouted his name even louder. The older employee then shouted "He's old. He should retire!" I was appalled at the lack of respect for a member of the medical community and for me, his patient. I had never experienced this type of unprofessionalism in a medical facility. I was going to retrieve the work order and leave when the younger employee called me in and said they were not going to be able to draw my blood because there were incorrect codes on the order. I took the order and quickly left the office. When I got home, I emailed Patient Experience at St. Peter's Partners. Within a half hour I received a response from the coordinator apologizing for what I experienced and assuring me that the incident was being referred to management and to Human Resources. A half hour later, I received a phone call from the woman who supervises all 14 St. Peter's labs. She reviewed the facts with me and then said she was on her way to have a discussion with these two employees. She said that this type of unprofessionalism would not be tolerated. She was appalled at the statement of my doctor being too old and should retire. I am grateful that St. Peter's responded quickly to this incident. Hopefully they will take action to make sure that no customer ever has to endure this type of unprofessionalism again. I appreciate their apologies, but I will never set foot in this lab again. And I had been a steady customer there since they opened. This is how you lose business.

I came here for my routine physical, but for some reason because I was a new patient they are…read morecharging me for the regular diagnostics that I've never had to pay for in my entire life as a 46 year old. They were rude, stubborn and entirely unhelpful. I don't understand their motivation for doing this, but I do know that they were the most unprofessional doctors office I'll have ever been to.

Got turned away for re op clearance apparently because my surgery is out of state which is…read moreridiculous there nothing against the law with where you get your work done in the states . all you need is medical clearance from your state that licensed. So next time put only doing pre ops in NY state can only be done ! Went to newton medical down the road no issue got my clearance letter

the office was clean, and I did not wait long. However, they would not accept the script for…read morebloodwork. it's the only lab in network with my insurance and I'm getting tested for an incurable progressive disease that runs in my family. I was turned away saying the dr wrote the script wrong. now I have to wait even longer with symptoms that are getting worse. I should also add this is a repeat of previous bloodwork that was taken at a different location and Quest refused to take the sample. in going to have to go to labcorp and pay out-of-pocket because they are not in network with my insurance just to find out what is going on with my health.

Got there at 3:00 for my 3:00 appointment for a blood draw. There was one customer there already,…read moreand one woman behind the desk waiting on that customer. They did a whole bunch of paperwork, and then that same woman told her to come in the back, which she did. The two of them came back out and did a whole bunch more paperwork. There was NO ONE else there, and yet thirty minutes went by before the Quest receptionist ever looked at me or acknowledged me. The one woman at the counter, it turned out, was the entire Quest team: she was the receptionist, secretary, and blood drawler. Also phone answerer. I kinda expected her to pump gas and maybe play the accordion too. All in all it was a peculiar experience. The only good thing I will say is that when I finally got in the back to have my blood drawn, she was nice, and she managed to draw my blood without any problem. But even that doesn't make me want to give it two stars. There was something very Twilight Zone about the whole experience, and the creepy way that I was there, it was quiet and empty, and yet still nobody saw me or spoke to me.

it is September 22, 2025. I went there today for an employment opportunity from the very moment I…read morewalked in. There was a very. Lovely receptionist Mercedes was her name then I had Thomas do the hearing and vision and Nancy the nurse practitioner who was wonderful as well. Everybody worked there was absolutely terrific. Highly recommend this place thank you taking good care of me. Guy D

Worst place ever, and it's a shame many and I mean many years ago over 20 it was a very good place…read moreto go. Doctors were nice and professional and took care of you in a proper professional way. Fast forward, I first walk in the receptionist is blabing to a coworker F this F that like she was at home blabbing, instead of realizing she was at work and should be a bit more professional. Then the Dr.s, omg, the rudest Dr. ever!! I had bad vertigo and a fever so she's checking me out and went to look at my ears and said omg you have wax in your ears, I'm like I just cleaned them very well. Then thinking how rude to myself. Then takes my pressure and says it's 500, what does that mean? Most say it's 130 over whatever it may be over something. Then she leaves and I hear her gossiping in the hallway about me. Then they wanted me to get some weird test done I forgot because it was a while ago and I said no, so I had to sign a sheet for declining. It goes on from there with the rudeness for no reason. The are horrible, go to the one in 20 mall if they take your insurance, it is a much better place. The other one should be shut down for looking unkempt too. Never again ever, and others in my family agree. They must be all fired dr.s from someplace and that's the only job they can get. They deserve ZERO STARS.