This office was wonderful- quick attention, really no wait and professional care. The 24 hour CVS…read moreis directly across the street- very convenient. The doctor took plenty of time with us and had a lovely, patient manner. Though I was in pain, it was the best it could have been. Plenty of parking right near door a plus.

Had a nail ripped off a month or so ago. Office handled it very professional. Went to other UC in…read moreGlenmont because it was closer but was longer wait time and more $$. Very happy...if needed ..will use again !!

Doctors and nurses are great. Billing is another story. For some reason, they can seem to get my…read moreinsurance information right. Received one final notice letter for $1011.05 in November for a visit the previous May. They kept insisting I had no coverage. Verified my coverage with my insurance and they told me they would resubmit it. Thought it was resolved. Never received any more correspondence from them. Found out yesterday that they deducted that money from an HSA account I had previously used there! They now tell me that will be "refunded" when my insurance pays them. My insurance company has STILL not received any claim from that day!

From the owner: WellNow Urgent Care is dedicated to providing quick and accessible care for you and your family…read more Offering lab testing, x-ray and diagnostic imaging with the flexibility of walk-ins or online scheduling, we make it easy to get the care you need. Our 24/7 virtual telehealth services allow you to consult with a healthcare professional from the comfort of your home. We work with all insurance plans and offer affordable self-pay options. Visit our website to explore our full range of services.

Front desk staff was extremely rude. They need to lean how…read moreto speak to people. Unprofessional

Great location. In and out in under an hour…read more Staff polite and friendly. Had the unfortunate but pleasure of seeing them twice in one day:(. One for my daughter earlier that morning to rule out anything serious and later that night (8pm)for me; a sinus infection that had gotten outta control. Thought it was tooth pain at first. It was so painful it could have warranted a ER visit. Thankfully the hours were great and the staff was still very much friendly. I think about how much time we saved and the care that was given compared than our primary or ER. Skills and attention to detail may need improvement. Daughter was prescribed an OTC Claritin for kids and Flonase for viral post nasal issues. I was prescribed just antibiotics. Stayed up all night in agony broke down and tried a OTC Flonase .It worked and The agony subsided. It dawned on me then why didn't they prescribe one for me as well? Perhaps it slipped their minds during the closing hour. A incredible thing happened during filling of scripts. We normally get filled at CVS, however their entire network went down and stayed down for half the day. Luckily my daughter was not effected during her visit but I was. The script simple could not be filled by them. Luckily the price chopper was next door and closes at 9pm ; staff knew this and had the script sent to price chopper instead of cvs avoiding any delays. Great service on both their parts .This is why I will be coming back.

The NP I saw was evasive of my needs and pissed me off. I told her so and I was told noit to come…read moreback. I'm glad it happened. I'm happy with where I go now and i get to see a real doctor. Don't waste your time, go elsewhere.

Medical care is minimal. I saw a nurse practitioner, never a doctor. I was not happy with their so…read morecalled care.

I was a patient at first care for nearly 4 years and let me tell you it was four years too long…read more This is by far the WORST doctors office in the capital region. I was almost denied my medications by a nurse because THEY hadn't filled it in over four days, actually blackmailed to "calm down or I won't get my meds filled" treated like a crack head because I was on benzos and judged everytime a certain doctor saw me. Meds were rarely on time until the state law changed where I needed to be seen every month instead. The ONLY good thing about this retched place is Roxanne, she listened and understood every problem I had helped me immensely and actually cared. The day my grandfather died I had to cancel my monthly appointment and they STILL charged me 50$ for cancelling before 24 hours. Sorry I didn't tell him to die ahead of time Roberta! Do not go here save yourself the headache and heartache of this place. I'm happily at a new doctor. You will not be getting the 50$ I was charged nor will you ever get a good review from me. This place is disgusting. I made a report with the health department over the blackmail of my pills and I won't stop until everyone knows what kind of bull**** place this is! GO SOMEWHERE ELSE!!!

I've been a patient at First Care for several years. I've had varied levels of good and bad…read moreexperiences during my time as a patient. I think one of the most frustrating situations was when I tried to talked to the receptionist and tried to explain a situation that was new to me (and quite obviously new to her) and she hung up on me not only once, but TWICE, and would not answer the phone after that, when I needed help from their nursing dept. badly. Since then, I had one of the best experiences as a patient I think I've ever had. Her name is Roxanne, and (I think) she is a nurse practitioner there. ( Just aside, Dr. Fuhrman is a great guy, and has been kind enough to work with me and my disorder for which it's difficult to find a provider who will support my medication needs, but he still seems to have some doubts about my condition that I've been diagnosed with for 33 years.) Now back to Roxanne. Today I had to do a walk-in appointment. Yeah, I had to wait for a while b/c people do have appointments and as it should be, the people with scheduled appointments should come first. But Roxanne came in and listened to my situation, and was amazing at helping me figure out a plan that would help me and my employer meet my medical needs (without making me look like a hypochondriac, or like someone physically incapable of keeping my job of 18 years)! This woman is amazing. She is willing to do whatever it takes to support the people on her (most probably) immense caseload. She makes me feel comfortable and has established a therapeutic rapport that allows me to communicate my needs effectively, rather than just coming in with an illness I've tried to "ignore" in the past. If you go to First Care, look up Roxanne. Just don't do it too often, b/c she will become so popular that some other place far away will hire her that will pay her much more - a place where travel time and mileage $ would put a hurt on my budget (and maybe yours).

While the previous reviews that are low seem to be symptomatic of the onslaught from Covid, I came…read moreearly on Sat and had to return on Sunday and I got taken care of within mins of arrival. No lines. Care was appropriate to my needs and friendly, masked attendants and physicians assistants. All very competent. They suspected I might have been exposed to omicron. Gave me a PCR test. It was supposed to take 3 days for results. They came by SMS text same day by evening. Impressive! Overall a reliable stop for urgent care. The Google reviews are great. Check there!

My experience with their billing system was extremely frustrating and poorly coordinated. My…read morestatements were mailed to the wrong address and delivered to my neighbors, despite my correct information being provided. When I contacted billing after their voicemail threatening collections to attempt to correct the address and set up a payment plan, I was told the problem was my fault for not including my apartment number on the original registration form. I was also told there were no flexible payment options outside of their automated system, which only allowed payment timing based on the original statement date rather than my current situation. Overall I do not believe they can provide adequate service based on simply blaming patients for their mailing system not accepting apartment numbers correctly. Edit in addition: I have already reached out via email and then received a call yesterday requesting I call the customer service line who told me that when I did. I sent to wecare@wellnow, your privacy team and the billing email you provided below.

I went with my husband to St. Peter's Hospital today Aug 14, for my husband to see Dr. Shaheen…read moreRahman and while sitting in the examining room I noticed the wastebasket just about overflowing with waste I was very concerned about germs when Dr. Rahman came into the room he took his foot to push the waste down in the wastebasket I didn't think that was very professional at all, that wastebasket should have been emptyed. I was very put out about this it makes you wonder how clean are they there.

All of my doctors are Saint Peter's doctors -- I've been a patient since I moved to the capital…read moreregion about 15 years ago. Great communication, great providers.

Horrifying when the only two hospitals in the area are absolutely terrible and dirty. I witnessed…read morethe most inept "care" of anyone ever. They missed the mark by discharging him only for a day later being rushed into emergency surgery and having to stay two months and then facing at least a year recovery if not longer. I hope he sues the crap out of these stooges for the lack of care and quite frankly malpractice. From ICU right down to the absolute ignorance and incompetence of their floor staff. The entire experience I witnessed was absolutely unacceptable and disturbing. They should be ashamed. Their patient advocacy program is a joke. They lie to you and do nothing to advocate for patients. You think they're on your side but don't fall for it. They're not your friend! It's also filthy. We had to constantly remind them nobody has been by to clean in days. Just gross!

My experience with being admitted through the ER was horrible. There was zero communication and no…read morecare at all.

As is noted in other reviews, this is a group of physicians that includes an Urgent Care clinic…read more I showed up with a sinus infection around 2pm. There were two guys in the waiting room. At 3.45pm, I was taken back by a nurse and asked the standard barrage of questions, then asked to wait for the doctor. NINTEY MINUTES LATER - a doctor shows up and look in my ear 'yup', she says in between chewing her gum, 'looks like a sinus infection. here's your antibiotics'. Seriously. Absolutely frustrated at the doctor or nurse practitioner or whatever she was. Apathetic attitude, slow communication and overall unprofessional approach to her patients. I do NOT recommend the PCP Urgent Care clinic. I had an awful experience there.

It is sad when you become the Duke of Urgent Care, right? I mean, Duke is Duke, but this means that…read moreyou're at Urgent Care more than you want. Well, I blame the fine salesman of the Cutco Knives we purchased which had DeAnna getting patched up twice in the first week of owning them. Prime Care isn't like seeing your doctor. I don't think we've seen the same person twice. But they are very convenient. More availability than my primary doctor, less expensive than an emergency room, and they have cable in the waiting room to pass the time while you're bleeding. They even have an x-ray on site so you don't have to get sent elsewhere. They do have their limitations, often staffed by nurse practitioners instead of doctors. You're not going to have Dr. House diagnosing your mysterious illness here, but you will get patched up with the common injuries and illnesses. They recognize their limitations too, and are very upfront about it and will direct your follow up with your regular doctor. The staff is always pleasant and comforting. I am pretty convinced they find me hilarious, even if they struggle not to laugh at my often inappropriately timed humor.

There was a mix-up with some paperwork from a previous appointment, so I brought it along to get…read moreeverything straightened out. While sorting that out, the clinician noticed a detail that was worth following up on and explained why. The staff handled the paperwork without making a whole production out of it.

My major complaint is lack of quality communication. The nurses are just sitting in front of the…read morecomputer screens chatting about their home/social lives. Yesterday, I am standing at the nurses station for 3-5 minutes and a nurse finally addresses me asking "Do you want something?" In my head I'm thinking- No, I'm standing here adorning the the counter. No one wants to be bothered. If my husband needed changing, a beverage or info regarding his medical plan it is ignored. I used to recommend Albany Med with high marks, no more!!! Oh, and the attending physician never even tried to connect with me for two days after I left several avenues to communicate information. If anyone assures you that they will contact you with any significant updates- they lie. To be fair, I am specifically commenting on D 420's.