Loved the venue!! Complete the waiver prior to paying for go carts! Oh...The helmet IS NEEDED for…read morego carts!! I was t-boned and whewww...I felt like I was in a vehicular accident !! Mini Golf...The course on the left is the best!! It has several attractions. We had a blast and will definitely return!!

We came to ParTee Shack to have a fun family outing. My kids and I are all very competitive, so we…read moresigned up for multiple go-kart races expecting a fair experience. Unfortunately, that wasn't what happened. During my first race, I was running in third place when another driver repeatedly rammed me from behind. Instead of stopping the driver who was causing the problem, my kart was shut down, allowing me to fall to fourth place. I brushed it off and kept racing. On the next lap, it happened again. My kart was stopped a second time, and two more racers passed me. After that, my kart felt noticeably slower, even with the accelerator fully pressed. Whether that was intentional or part of the system, it certainly didn't feel like I was competing on equal footing anymore. What frustrated me most wasn't losing. I can handle losing. What I can't accept is paying to race while feeling like the race is being controlled instead of officiated fairly. If another driver is creating a safety issue by repeatedly ramming people from behind, address the driver causing the problem, not the person being hit. When I decided I didn't want to participate in my remaining races because I no longer felt the competition was fair, I requested a refund. I wasn't demanding anything unreasonable. I simply didn't want to continue paying for an experience I no longer enjoyed. I was immediately told the races were non-refundable, with no effort to understand my concerns or offer any reasonable solution. The manager came out, but the interaction only made things worse. The staff wasn't even polite , but and seemed very inexperienced in handling customer complaints. There was no attempt to de-escalate the situation, explain exactly why my kart was repeatedly shut down, or offer any form of customer service that would leave me feeling heard. Everything felt very rigid: "That's our policy," and that was the end of the conversation. I left feeling dismissed and disappointed. I came to spend quality time with my kids and enjoy some friendly competition. Instead, I left frustrated, because I spent a pretty penny for races I was no longer interested in doing. The facility itself is nice, but customer service matters just as much as the attractions. Until management learns how to handle legitimate customer concerns and applies race rules consistently, I can't recommend spending your money here. I'm not sure if it was the color of my skin or gender and I have NEVER made this kinda accusation, but the experience definitely felt targeted.

Hey, if you're looking to do something with young kiddos and it's pouring rain, come here. I…read morevisited SML and it decided to rain allllllll week so we needed to get out of the house. This was a fun arcade for the family, and they had a deal of $20 for an hour of unlimited play. Some games weren't available but they were the "win tickets" games, it was worth it. There are many games, so slightly over stimulating but it's an arcade... The plaza the arcade is located also had mini-golf, a marina, a coffee shop, an ice cream shop, a souvenir shop, a couple of restaurants, a climbing wall, and other outdoor activities. Since it was raining (pouring rain actually), the outdoor activities were closed. I recommend this place, especially if it's raining and you have younger kiddos. Did I mention it was raining?

I have been coming to Smith Mountain Lake since I was a kid. It has been years since we have played…read moregames here. What fun! Skeeball is the most fun game in the facility. There are other games that allow you to win more tickets. Our goal was just to have a good time. $5.00 worth of quarters is enough to entertain a kid (or adult). Mangos bar & grill is next to the building. There are lots of shops and restaurants in the area. There aren't any elevators. If stairs are an issue for you, park on the upper level.

Friendly staff! Big variety of virtual reality games! $18 an hour per person. Nice experience.read more

This place is FANTASTIC. We stopped by on our way through during family vacation. My son got to…read moreplay on a really cool VR setup, and the manager was very potent and walked him through what games were available, while telling us about the specials they were having. He made sure my son got every last second of his time. I just can't say enough good things about this experience! Additionally, there's a huge selection of VR games, pod games, regular console games, and with some sweet gaming chairs to boot!

Such a fun place for the kids. The staffers for birthday parties are helpful in keeping the day on…read moretask and sticking to the schedule. Plenty of seating for guardians as the kids run wild. A decent section for the smaller kids, under 4, also. The bigger kids tend to go in there too but it is generally safe for the smaller ones.

This place is so dirty and the staff are just there for no reason. There are signs that say if your…read morechild is 3 or younger a parent can assist them in the play area. There was a random grown man sitting in the play area Indian style behind a solid wall. We only saw him chasing behind our 2 yr old. If you decide to come here do not take your eyes off of your children. Only socks can be worn but the floor is dark with dirt!

I took my friend here for his 21st birthday. We went up to the bar, and I explained to the…read morebartender that it was his 21st birthday, and asked for a drink recommendation. She told him he needed to do a shot of whiskey. I tried to explain that he was drinking for the first time, and needed something mixed. She kept pressuring him about the shot, so he eventually agreed. He ended up throwing up in the bathroom shortly thereafter. The arcade games are really cool and fun to play. I am a pinball fanatic, and was happy to see so many tables. I'm just sorry our evening was ruined by a pushy bartender.

Frequented this arcade bar almost since its opening in 2017. My dad and I used to go regularly for…read morefather-daughter bonding time, as we are both avid pinball fans! We shared my very first alcoholic drink in this bar when I turned 21. In the past two years, it's become more of a music venue, and some of the games were removed to make way for a stage, but I didn't mind. Always had a great time here with friends and family! Unfortunately, just found out today that this bar is now closed. Sad to hear, but I'm so glad I got to make many happy memories here! Thanks for being an awesome part of my latter teenage years and early adulthood!

Amazing greens! This place is clean and entertaining! It has 2 courses and we will return to play.read more

Such a cute putt putt golf course. My husband & I have come here on a couple of date nights. We…read morealways have a lot of fun & it is very affordable. Plus the staff is always very friendly!

We visited over winter break with our extended families but planned to have only a handful of…read morejumpers - 2 adults, 4 kids (7, 5, 3, 3) and an infant who is barely walking. We chose the "extreme fun" pass for everyone and were told that the infant would be the same price ($24.99) for everyone. What? She can't even walk. That's crazy. But okay fine, a policy is a policy, she can watch. So our total for 6 people was $150 + socks ($3 each) + tax but wait! There's a 5.5% fee for using a credit card so another $8+. The website casually mentions a "discounted cash price" but a 5% upcharge is absurd. In 2026 who carries around that kind of cash? When we asked about this up charge, the attendant grew very defensive and began trying to explain that the credit card company requires the charge and that it's not a fee they can eat as a business expense because they have to pay for Virginia gaming taxes or something. Look, I get it, I work in customer service too and don't always agree with my employer's policies (but still have to support them) but this man was acting like the fee would come directly out of his paycheck and being quite aggressive about it. We aren't stupid and know that businesses have out of pocket costs but pretending like they need to be passed on to the consumer at an exact 1:1 ratio is silly, ESPECIALLY when you're charging $3 for a $0.10 pair of socks. Anyways, we paid and kept it moving. The kids liked jumping and then the older girls liked the climbing walls. It wasn't very crowded and most of the bigger kids/teens were corralled in one of the dodgeball courts. I assume this is where all of the employees were too because there was absolutely no one available anywhere else on the floor. Not a huge deal because we had plenty of adults and our younger kids were safe to play on the other surfaces. They really liked the small playground (although it really should be more like 8 and under, 12 is pretty big for an area obviously for younger kids). The foam pits in the jousting area and ladder section were disappointing because the foam is old and crusty off and pretty gross but the trampoline parts were fairly clean. There is a section with "ninja" kind of activities that seemed to be an afterthought and had a lot of unfinished wood and a dangerous open area to the bottom of the trampoline springs that we stayed clear of but could be a big issue for older kids. When we were all getting tired of jumping and wanted to do the arcade and bumper cars is when things started going downhill again. We asked the person at the front for help with the bumper cars and he said someone on the floor could help but there was no one to be found. One employee at the front desk, one at the snack bar, and not a soul on the floor, no one at the climbing wall, and not a soul in the arcade/big slide area. They finally managed to find someone but were visibly annoyed so it was an uncomfortable situation. After we were done doing arcade games we went to the prize area to cash in our points for trinkets. The kids mostly played games that didn't get many points so I knew we wouldn't have a lot but we had 3 cards and wanted to combine the points to get a couple very small items. There were other families there with a gazillion points though and the man working there seemed super overwhelmed by the process and focused on their high ticket items, which is understandable. He told us the individual amounts but then when he was combining them the amount was somehow less than they were alone? He kept adding them but as other people came up he'd start doing things with them and mixing up everyone's cards. It was super confusing for everyone, especially our 2 kids who kept picking out treats and then being told actually no wrong amount. He finally came up with a number that was in the same ballpark as the initial individual cards and we got a couple bouncy balls. Overall, this was quite a day. The jumping part was fine but the customer service overall needs some serious help. They are obviously significantly understaffed which is annoying at best but potentially very dangerous with no one on the floor. The credit card situation is annoying too and should be more clear on the website, but truly the ability to take cards is a business convenience and expense that I expect a business to absorb.

Our kids have the best time here! They have activities for…read moreall ages and fitness levels. The staff is so friendly and engaging. Especially impressed with Christina who treated my kids like royalty and took the best care of us when one of our kids was sick. Highly recommend this business!!! Visit here for the best time together.