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Urban Essentials Massage & Wellness

5.0 (3 reviews)
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True REST Charlotte

True REST Charlotte

4.6(54 reviews)
0.3 miElizabeth

I have done the 1hour float spa a few times. It's a very relaxing experience!…read moreTotal unwind! Everyone should have these in their home. Good experience, Good service. Easy in and out.

The receptionist at the Fort Mill location was nice when I inquired. I will give her that. But this…read morelocation I called 5 times. And got no answer. Got hung up on once. Kept calling. Finally got someone. Put on hold for almost 15 minutes. I explained I was in terrible pain and wanted an appointment. Been to float spas on the west coast many times. Never had been asked to watch a video prior. Who wants to do that when they are in pain. She said I had to go on a tour. Never has that been required. I am in too much pain. I could be there 30 minutes prior to the appointment but she said it wasn't good enough. I said well if I didn't have to call so many times, be hung up on, then on hold for almost 15 minutes I could have made your window. She said she had 5 people wanting to check out. She literally left me on hold to check out 5 people. You think in over 20 minutes she could have fit me in to quickly book the appointment and get me on my way instead of waiting on hold and then saying oh sorry you won't make it here fast enough. We require 15 minutes earlier. I started calling almost 30 minutes ago. AWFUL! I was going to be a new customer. But definitely not new to float spas for sure. Never have I ever had this experience on the phone. Now, I will say Fort Mill location couldn't take me because they said they are not actually open until 10 and half their float rooms are broken. . I can't wait to get a hold of my friend who owns a very reputable and amazing float spa in Vegas and tell him about this nightmare experience before even stepping into one here. When I told the receptionist so then I would have had even more than adequate time if you would have answered my call the first time. She gave me the worse attitude and noise. I finally hung up. Zero stars for customer service. Zero stars for making the first visit too complicated. I don't want a tour. I don't want a video. Let me float. Answer your phones in an adequate time. Don't waste people's time especially people that have had float memberships elsewhere.

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True REST Charlotte
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Urban Essentials Massage & Wellness - massage_therapy - Updated July 2026

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