I went to Urban Optique yesterday to look for a designer frame similar to what I am wearing. Erin as'resited me and suggested frames that I may choose from. She's very kind, patience and knowledgeable. Unfortunately, the frame I was looking for was no longer available. Thank you very much, Erin. You have an amazing customer service. read more

I love this chic clinic, sometimes it is crazy busy but with exception to one minor issue (snooty receptionist) I have to say that I am quite happy with the overall service and eye doctors here. I followed Dr. Schmidt from Centre Street, and find him to the point, quick and efficient, he is quite old so knows his stuff. Having said that the younger guys are not too shabby either. Dr. Riesner diagnosed my little guy with a severe eye condition and thanks to him, we got to a specialist pretty quick! He is "pretty" easy on the eyes too, so that's a nice little extra! :) And he is great with kids, as such, is my kids doctor. I have waited a while on one occasion but for the most part they are on time with their appointments and they do take in emergencies so that could contribute to the wait times. The one thing that knocks them down a star is their prices for their glasses and sunglasses, I paid MUCHO DINERO for a pair of Fendi's here that I found somewhere else for about 40% less, I was mad at first but it was my own fault for not doing my due diligence on pricing beforehand. It sucks to have no benefits, but I do love my new specs! Their sales girls for the most part are pleasant, helpful and knowledgeable, plus they DO NOT work on commission which is nice. One receptionist gave me attitude on the phone when I had a question regarding something on an invoice, turns out she was not even qualified to be answering anything pertaining to invoicing and the issue was cleared up, but other than that, I give them a solid A! (or a crystal clear, E F P T O Z....)! read more

I recently accompanied a client of mine to her appointment with Dr. Penny. What an exciting discovery! Dr. Penny specializes in working with individuals who experience visual challenges post brain injury. I wish I would have known about her sooner. If there are other optometrists in this city that actually know what they're dealing with in these circumstances, I haven't heard of them. She conducted testing I've never seen before. Dr. Penny is knowledgeable, personable and pro-active. She has additional follow-up planned with my client and will be recommending vision therapy, which is part of her practice. My client should have had vision therapy at least four years ago but obviously no one else she saw knew what to do with her. Seriously, what a godsend. If you or someone you know has been impacted by changes to their vision after a head injury, one had better pay her a visit. April Challenge: The Underdog 4/30 read more

Okay, so I'll let you in on a secret: I'm super vain and I hate having to wear my glasses. I get the luxury of skipping out on wearing my g's because my eyesight is not so terrible yet that I can't see the world. It is just a little blurry, is all. In the dry Calgary weather my eyes dry out with contacts ( I wear them sometimes) but when I lost my last pair I had to face the fact that I really shouldn't be driving without them. So it was off to Market Mall Eye Care, where my optometrist of forever had moved. Initially, I was really PO'd about the move, because it was a lot further and more inconvenient than before. But as soon as I stepped inside and saw the floor to ceiling glasses frames of exquisite cuteness, I knew I couldn't stay mad. After all, my optometrist is really great and thorough. And they had a TON of glasses to choose from. I ended up trying on about half of the glasses in the store, but the lady helping me was very nice and very patient. I finally narrowed it down to three pairs, and the she helped me select the lenses I would want. I told her I needed the new frames ASAP, and they had them all ready to go in two days. I was definitely impressed. read more

If you want to be ripped off, this is the place to visit. They ignored my wishes for a simple contact prescription and insisted I try other options. After months of repeated trials, frustration, and dissatisfaction, they insisted on trying more options. Now, a year had passed. At this point, I finally received what I was asking for in the first place! ...and was charged for another check up... Since, it had been a year... Upon questioning the long, drawn out process, I was curtly informed that I didn't have to take the trial lens....Which I hadn't asked for. At this point, I'll mention having been charged for contact lenses after my first visit that I never received. There are more reasonably priced optometrists in town that provide better customer service and listen to their patients. As a final note, their prices for reading glasses are DOUBLE what can be found in other stores if you look around. read more

I was in search for a new pair of glasses, so I checked out Urban Optique. I was greeted right away by on of the opticians. They have a huge selection of frames here! There were numerous styles of each designer. They had Prada, Chanel, D&G, Ray Bans, Oakley, Bvlgari and Fendi, to name a few! They have the glasses locked up, so I asked the woman if I could look at a pair that caught my eye. She unlocked them and I tried them on. They were a beautiful simple pair of Chanel glasses, $318. Why I subject myself to torture like that I don't know. I tried on a couple other pairs that didn't work for me, then I asked her if she had any suggestions. So she pointed out some Prada and Fendi ones, I wasn't in love with any of them. So I decided to think about the Chanels. They don't offer any cheaper options, although they did have a selection of styles at 25% off. So expect to pay $200 to $350 for just the frames. If you have a recent prescription, they can take that, if not, they require a eye exam. the exams go for $120 for someone who wears contacts. I was happy with the service at Urban Optique. The prices make it hard for someone who doesn't have insurance to shop here. Its a place I highly recommend if you are looking for a great selection of designer frames! read more

I have been wearing glasses for most of my lifetime thus far, and have shopped at many clinics. This, by far, has got to be one of the WORST ones for customer service! I dealt with both Connie, a supervisor, and Renee, the store manager, who were terribly grouchy and like to, so to speak, "flex their muscle," because they are in "managerial" positions. Given that their "leadership" is so terrible, it makes sense why the rest of their staff also provide less than ideal customer service. I had to talk to Renee because I purchased a pair of glasses that did not fit properly nor were they the right prescription. I also did not receive the services that I paid for. I am aware of this because I went to two other shops to have my glasses assessed. Instead of being upfront about it, Renee had the nerve to say I am not welcome at their store! One of their staff was actually kind enough to try to help, and what do you know, SHE WAS LET GO FOR HER HONESTY! As much as I initially believed that this would be a reputable store, I would never go back there or recommend it to anyone. read more

Okay, so I'll let you in on a secret: I'm super vain and I'm insecure about myself. I don't get the luxury of skipping out on wearing my g's because my eyesight is so terrible that I can't see the world. It is just blurry, is all. Let's get real people. I'M super vain. Therefore, if you REALLY wanted cool glasses you wouldn't hit this place. They only carry brands that are cookie cutter and all look the same. There's nothing new, funky or even bold-slick. Prada? Fendi? Think those are boutique brands? Fooled again. You can find those at Pearl Vision. Then again, there's really no problem in following the herd..... unless you're TRULY super vain. read more

Your prescription should belong to you if you have paid for an examination, but be prepared for a tug of war because this is one of those places where they don't want to give you the info so you can shop around. Although the selection of frames is very impressive here, it is very high end and pricey. If you get your eyes examined by one of the doctors in this office, they want to charge you extra for information such as your PD. - $25.00 in fact. I think having just paid $120 for an examination that all of my information belongs to me, and I can either buy at this location or if I see something elsewhere I can buy it there, I can even buy online if I chose to do so. The point is the choice is mine and at this business i feel they pressure into buying with them. read more

I'd recently moved to Calgary and was looking for an eye exam. After considerable searching, settled on Dr. Reisner. A great experience! Personable, knowledgeable, thorough and explained my situation clearly. I was also very impressed with the wide usage of technology for my exam. Staff are friendly and helpful. read more

The staff were very friendly and professional. The optometrist himself was so amazing. They were on time and their hours are great as they are open late on weekdays. read more

Theoptometrist was fabulous, informative and very thorough. End result needed a new prescription. But could not afford new frames. The person that helped me - Josh was very helpful, pleasant and advised that can reuse exisiting frames. This helped with the cost. He advised that the staff in the back were very good. The time frame was 7-10 days days that did not happen. Took longer as staff had issues with lenses after 3 weeks new lenses were completed. Was told would take an hour no problem left came back to pick up. Picked up the glasses - staff member handed me glasses and told me gave you new noses pieces. She just gave me the glasses - did not offer a word such as do they need any adjusting, how are they - nothing. I guess if I would have purchased new frames plus the lenses I would have received better service. I do not recommend this place. I guess if you have only limited funds and can only afford lenses which were $500 plus. They don't want your business. read more