Urban Outfitters White City location inside Westfield London certainly could require some improvement in terms of service. I came in-store to try and source a pair of fingerless gloves, having purchased a pair from their Manchester location last year, I hoped to get a new pair while in-store. I was disappointed that the staff member would not search the system for me (Other stores generally have no problem doing this), instead, he directed me to the lift to get to the upper level to look for myself (To make matters worse the lift wasn't working)
The store does have the average cool/hipster look and feel you'd find in any Urban Outfitters store, they do have some cool items but it is really let down by the service.
If you know what you're looking for, and where to find it, be sure to come in, but if you're looking for good service, they really do let the Urban Outfitters brand down here. 2* read more