I was there shopping with my daughter two weeks ago.
Atmosphere and ambiance. It was decent ambiance. Clothes were easy to look for in all sizes.
Customer Service: Not really helpful. When we asked the desk about the buy 1 get 1 have price deals. The desk told us something different than the floor people. At times I asked if this was a promotional deal and they said only the ones with the sign. This was incorrect as we purchased singles of some items and they told us to grab another one if you want the promotional deal. So inventory on the floor was not organized properly into promotional material.
The Cost: The items were fairly priced for the quality of merchandise.
Refund Policy: I was concerned about the hooded zipped sweaters my daughter was getting as the zippers were very flimsy. I asked the desk what their return policy was because I was concerned with the zippers. They said full refund with original receipt within two weeks. Exchange or store credit if returned in same condition after the two weeks but the time frame was for that was wishy washy. My wife returned the zippered sweaters the next day with original tags in A+ condition and only received a store credit. So based on this it seems that the employees in the store do not know their products very well and their refund policy.
Great place if you know what you are getting and are 100% sure that you are satisfied with your decision as their is no refund only only exchange if you change your mind. And the exchange policy is wishy washy so do not know if you can actually exchange the items after two weeks.
I would be careful with anything with zippers - Jackets or sweaters etc.. Because if this breaks I do not believe they will take it back for an exchange based on the stores refund policy and wishy washy time-frame to exchange items.
So overall the employees have little knowledge of their products or refund policies and I would only go there if you knew 100% what you are getting as their refund policies have become store credit or exchange only in the firs two weeks. read more