Heys has an amazing product and also amazing customer support. I have a hand carry piece that's…read morebeen in use for 15 years that's been going strong and 0 issues whatsoever. We had a 28 inch piece that was damaged by Cathy pacific when my wife went to Asia last year. On her way there one handle broke off. On her way back the other hand broke off. Obviously this was checked in and at some point during the process this happened. We contracted Heys and asked about repair options. They offered sending us the parts or we can bring it in and they can repair for us. This was outside of warranty period as it was 8 years old. So I went on site and they took a look. Offered to repair for next day or give me the parts and I can replace myself. It was super easy to do and only needed a Phillips head screw driver. They have a customer for life from me. Keep up the great work Heys.

Ordered a Heys Azor 30" suitcase on October 8 2021 from the Heys.ca website (Order #87546). It…read morearrived on October 12, 2021. It seemed to be in good condition.  I put some clothing in it and went on a trip.  Heys is a Canadian brand of suitcase by the Sheikh family and I wanted to support fellow Canadians. However, from the very beginning, the wheels did not roll as smoothly as my friends' Heys Astro suitcase.  I thought my suitcase just needed some time for the wheels to adjust or something. It has only gotten worse, and it's only been 6 months. With additional suitcase use in terms of rolling the thing around an airport or across the ground in and out of buildings, it became an unwieldy experience. This is my third trip with the Heys Azor suitcase and it can't do the thing it was designed to do ---ROLL! I got down on the ground and took out my camera to see what is going on with the wheels. Well, it's one-wheel housing that's cracked and can't support the wheel properly enough to roll smoothly. Therefore, the suitcase cannot be maneuvered easily, creating stress on the other wheels, and you can actually hurt yourself trying to maneuver it. I hurt my shoulder, the taxi guy hurt his shoulder, and I'm sure a few airport suitcase handlers hurt their limbs as well. Do not get the Heys Azor 30" suitcase. The wheels are not made to do the job of a suitcase from the start.  I am imploring Heys CEO Emran Sheikh to go to China and hire some quality control people to put Heys suitcases through their rigors so this sort of poor construction does not ruin the brand name. I want a new suitcase that is light in weight, attractive, 30", and has wheels that roll smoothly.  I'll gladly send this one back at their expense. I've contacted Heys, but it's the Easter holiday.  Let's see how this all goes. UPDATE: After some emailing back and forth, Heys decided to send two replacement wheels in the mail to me at their expense.  They said normally the customer would pay for the shipping, but since I was a "valued customer" they sent it free.  The wheels arrived on April 26th, 2022.  Luckily my partner had a handy adjustable Philips head screwdriver (doesn't everyone carry one when traveling?) that we used to disassemble the troublesome wheel and housing. After the wheel and housing were removed from the body of the suitcase we could clearly see the actual suitcase was also cracked (see pictures). I emailed Heys with the verdict.  Just as I had said before... I wanted a new suitcase. Heys emailed me back on April 28th, 2022 to say they would send a new suitcase out.  All I had to do was cut the straps and divider of the current suitcase to shreds and send pictures of the destruction.  That way they could be assured that I wouldn't sell the bag to someone who wouldn't notice it only had three wheels. They wanted to mail me the same scary model in "pewter" color.  I don't want a poorly constructed type of Heys suitcase in ugly-ass pewter...of all colors.  If I wanted a Heys cheaply made pewter suitcase I would have bought one!  At least give me the same color in the same make.  Otherwise, I would rather go with my mate's Heys Astro type suitcase which seems to be more sturdy and is performing the function it was designed to do admirably.  I emailed Heys with this information and even added I would be willing to pay the difference in cost for the ASTRO 30" suitcase in purple (they have it in stock online). I am waiting to see what Heys says and will write an update shortly. UPDATE: May 11th 2022 Received a new Heys EZ Access 2.0 suitcase 30" in light purple delivered at no cost to my hotel. They don't have the Astro bag in a 30". The EZ Access 2.0 does not have a divider and does not open in the middle of the bag. But at least the wheels are working as they should without any items it the bag. UPDATE: June 12th 2022 Just returned from a trip using the EZ Access 2.0. The plastic zipper is broken. Luckily my clothes didn't fall out. I'm disgusted with this company! UPDATE June 20 2022 They want me to bring in their defective suitcase and if it can't be fixed offer me another in store credit for another crappy Heys suitcase. So drive around making two trips and wasting my time over a crappy product. I passed on the offer. I ordered an "Away" suitcase online (to match my Away carry-on I've had for 3+ yrs) and so far so good.

Really disappointed with the quality, bought my husband three pair for Christmas, already throwing…read morethem out, heels worn right through. Really wanted this company to work out for us, trying to buy local and Canadian products.

I had high hopes for this place. I like to buy as local (where possible)....so when I saw this…read moreplace, I thought I had hit the jackpot. They have two locations (the one on the Danforth is a little more of a retail environment). Their website is not exactly clear and concise so be aware that any of their 'deals' such (as a bamboo t-shirt with two free pairs of socks) does not apply at the Waterman building. It's just a re-purposed office as a display area. No problem. I ended up buying about 60 dollars worth of socks for the family. Different colours, styles and materials.....every pair we purchased looked and felt great. I put them away for future use....but now that we're starting to dig into our 'new sock stash' we've come across 3 pairs of socks with significant flaws. I'm not talking about a little loose thread, or a dropped stitch. We're talking about holes big enough to put three fingers through and they're brand new/unworn/straight out of the package. If you do purchase from this company, inspect every sock individually.....toes, heels, shank and seams. I've marked this as 'pricey'....not because the socks are expensive but because 30% (so far) of our purchase was a waste of money.

I ventured into this Walking on a Cloud store at Eglinton Square Shopping Centre to look over…read morefootwear selections. It was a cloudy overcast day once again but store staff were cheerful to offer a hello or any assistance. There's a terrific selection of name brands plus others that I'm not familiar with. Nevertheless, a large varied selection to choose from. Some styles certainly tweeked my interest and I plan to return another day with my sweetie in tow (for a woman's perspective).

If you have "wonky" feet as I do, this is the place for you! Such a wise variety of shoes, many…read morewith removable insoles to make way for orthotics. Comfortable yet stylish. And many available in my hard-to-find women's size 11. Simone was also excellent in suggesting additional styles I had missed. Going forward this will be my go-to store for shoes!

Bought a hat from these guys three weeks ago. After I wore it once, it had a permanent stain on the…read morebill. I thought it was sweat, but it's not. None of my other hits have sweat stains on them, and I've had them for years. Will not come out in wash, or with baking soda, as recommended by warranty. Contacted them, and they were little help. If you buy from them, make sure you read the warranty, and buy dark colours!

If you love the outdoors and plan on an exploratory excursion, check out this store for all the…read moregear you need! I didn't realize they sold more than bags and outerwear. Excellent staff. All very friendly and helpful. They can apply the waterproofing wax on your purchase if you buy something that is made with the G-1000 water resistant material. The wax creates a barrier making your item waterproof. The water literally rolls off! Lifetime warranty. Things here are not cheap, but you're certainly paying for quality and longevity. I'd much rather pay more and know I'm getting something that will last me a long time. I'm looking forward to using my new backpack!

Looking for some cheap sunglasses because you constantly are losing yours? Or maybe you have young…read morechildren in your life who love to grab glasses off your face to play with them. Perhaps you're worried your expensive sunglasses will get all scratched up on the beach? Look no further than this convenient spot in Kensington Market! With a whole selection of cheap, unbranded sunglasses and knockoff sunglasses of popular styles by huge brands and designers. I even have seen some name brand sunglasses on display here but I don't know how authentic those specs were. Note: 5/5 stars is due to them performing their function exactly as they have to, no more and no less. Giving them less than 5/5 would seem rude because they're not trying to be a high end high fashion luxury kind of spot. They're the place you go to buy your kid their first pair of sunglasses, y'know what I mean? Perfect place to pick up a pair of sunglasses that will keep the sun out of your eyes, protect your eyes from UV rays, & still not have to worry about breaking or losing your sunglasses because the sunglasses you're going to buy from here are so cheap you can just buy another pair when you lose the first ones...or maybe even buy 2 pairs at once! (They did not offer a discount for multiple pairs of glasses bought at once though so really you're just saving yourself a return trip for an extra $10-$12 or so) The folks there are pretty direct & straightforward but not in an unkind way just in a "we like to get ish done" kind of way. Ask them for help finding a certain kind of sunglasses or style of sunglasses and they are more than happy to help by quickly and efficiently digging through their piles & piles of stock to help you find just what you're looking for. I showed them a photo of me wearing a pair of sunglasses that I liked & had purchases from them last year but didn't see on display and within seconds they had another couple of pairs of the same sunglasses in my hands. Sidenote::They give you a better price if you pay with cash. I am assuming it is due to the transaction fees debit & credit card machines charge but you'd have to ask them how they come to their pricing decisions. For what this place is, it's awesome! I am giving them 5 stars because they are exactly what you need for this kind of place in my opinion. I don't go there looking for super expensive sunglasses, I go there for my uber cheap, can be lost without regret sunglasses & that is what these folks do an excellent job in providing. I cannot think of a reason to not give them full marks but I feel it is important to manage one's expectations so I hope you actually read this if you're taking my advice :D

Soles literally disintegrate if you don't wear them for 6 months or so. Leather stays perfect, and…read morethe heels literally crumble. SO disappointing for this much money, NAOT can use real rubber.

Bought a pair of silver metallic Naots from the store on Lesley they were returned less than one…read moremonth later with the metallic fading off...the sales rep said it's wear and tare however she said she will send to the head office. I recorded a call one week later saying the decision on these $180 plus sandals. It is not wear and tare they say it's what happens with the metallic and so I am s.o.l. There was no marking on the box stating this happens with metallic. I would have bought the red and navy ones had unknown. These shoes were very expensive and the company is said to have a good reputation, well sadly disappointed there not doing anything. Update they did stand by there shoes and worked things out with me.

They currently have a 40% off sale which means most of their shoes are $100 now. They were busy but…read morethe staff was very friendly and helpful regardless. I was not sure about my purchase but they pointed out that as long as I don't wear it outdoors or have any damage to it, they have a 60 day return policy. No worries for buyers remorse here!

If you're a fan of Rockport shoes and are looking for the latest in comfort and design head here!…read moreWe were lucky that someone was passing out coupons on the street outside the Eaton Ctr, otherwise we wouldn't have known it was there. They had adorable wedge sandals in a variety of colors and they were pleasingly comfortable as Rockport's always are. My husband ended up with a great funky pair of leather slip ons.

Very impressed with this store!…read more On my recent trip to Toronto I ended up purchasing a lot of goods (Eaton Center, CNE, etc.) - more that my luggage could contain. I usually travel with Briggs & Riley as I really appreciate their superior craftsmanship and service. Searching on their website revealed De Catarina as offering a good selection of items from them, and they were within reasonable distance from where I was staying downtown (in the Manulife Center). It's a family-owned business for 20+ years they have a huge selection of luggage and leather goods from very good brands (i.e. Tumi, B&R, Rimowa, Hartman, etc). I ended up purchasing a very good matching piece as a price slightly less than I would get in the U.S. Unfortunately, my better half felt that the luggage piece was too large in size. I ended up returning the next day for an exchange (no refunds). The salesperson (? one of the owners) that I had purchased the piece from the day prior was there and gladly assisted me with the exchange -- no fuss, no hassle. With her assistance I picked out a matching Dopp kit to make up the difference in exchange. I appreciate their excellent customer service. Great selection of luggage and leather pieces. Will definitely return when in T.O.!

"I invested in both the Baseline and ZDX Large and Medium Expandable Spinners from Briggs & Riley…read more The standout outsider handle creates a completely flat interior packing space so clothes arrive wrinkle-free, and the CX compression system is pure magic for shrinking the bag back down after packing. The ZDX line offers that same legendary durability but with a slightly more modern look, a highly functional layout, and a very convenient top pocket for quick-access items. All of these bags have survived endless airport baggage belts without a scratch. The smooth four-wheel spinners usually glide effortlessly, even when the bag is fully loaded. The only downfall to both the Baseline & the ZDX is that they are heavy when empty, and even heavier when full. Overall, a great investment that comes with a lifetime warranty."