I am writing this review to document my personal experience at this surgery center, with the hope…read morethat it helps future patients make informed decisions. What should have been a difficult but manageable operation instead became an experience marked by significant stress, inconsistent information, financial pressure, and what I experienced as a lack of post-operative support. I was referred to this center by my GP and told the situation was urgent. I was seen the same day. The nurse who initially brought me back was polite overall, but when I nervously asked, "Is this going to suck?" she replied "yes" and walked out. While this may seem minor, it increased my anxiety at an already stressful moment. When Dr. Henry examined me, he strongly recommended that my operation be performed at this center. I later learned that he is a part owner of the surgery center. I was told the procedure could be done the next day. I was also told that having the operation at Allen Hospital would likely involve a longer wait and that the hospital might not have access to the same long-acting local anesthetic, which I was told could provide pain relief for several days rather than hours. Based on this information, I chose to proceed at this center. On the morning of surgery, I arrived on time and was informed that the procedure would cost $2,700, with 25 percent required up front. I explained that I could not afford that amount and offered $100 with the intention of setting up a payment plan. While standing at the front desk, I heard staff discuss whether they should "allow" this arrangement. This interaction was embarrassing and extremely stressful for me. I was eventually allowed to proceed and taken to pre-op. I was anxious about general anesthesia and was told that both the surgeon and anesthesiologist would speak with me beforehand. I waited for over two hours. When I asked about this, the nurse appeared surprised that neither doctor had spoken with me yet. When Dr. Henry eventually came in, he referenced a discussion I was expected to have already had with the anesthesiologist. When I explained that this had not happened, there appeared to be confusion. This lack of coordination immediately before surgery significantly increased my anxiety. I ultimately spoke with both doctors and was again told about the long-acting local anesthetic. I was also told I would be prescribed a specific antibiotic after surgery. I was then taken into the operating room. When I woke up in recovery, I began spitting up blood and had severe throat pain. When I looked in the mirror, my uvula appeared swollen, bloody, and injured. I asked to see the surgeon but was told he had already left. A member of the anesthesia team evaluated me and stated that this was not typical, but that it can occur. In the days that followed, I developed a painful sore on my uvula that lasted several days, along with a persistent sensation of throat obstruction when swallowing. This was frightening and very uncomfortable. I was discharged with post-operative paperwork and left with my fiancé. At the pharmacy, I was provided two antibiotics that did not match what I recalled being told I would receive, nor what was listed in my paperwork. Additionally, the paperwork did not contain specific information about the long-acting local anesthetic that had been emphasized as a reason for choosing this facility. The paperwork instead contained general information stating that local anesthesia typically lasts four to eight hours. When I later asked about this discrepancy, I was told that the paperwork contains general descriptions rather than drug-specific information. Given that patients are told they may not remember post-operative discussions due to general anesthesia, I believe accurate written instructions are especially important. Following surgery, I experienced severe and ongoing pain. I contacted the on-call service multiple times and felt that my concerns were increasingly unwelcome. At one point, I went to the emergency room due to pain. The ER provided treatment and then contacted the general surgery team, who advised that the treatment should not have been given. Receiving conflicting guidance between providers significantly increased my anxiety and fear for my safety. Most recently, I contacted the on-call service again with concerns about a possible infection. I did not receive a timely response and was later advised by the answering service to go to the emergency room. When I called again, a doctor eventually returned my call, but the interaction felt rushed and dismissive. There is no patient portal or secure messaging system available to communicate with this office. I raised this concern and was told it would be addressed, but it was not. At this point, I am at home experiencing fear, pain, and frustration related to this experience. I feel that I made decisions based on incomplete or unclear information, and once the procedure was completed, I did not feel adequat

Friendly and empathetic service for an urgent care is important and my visit was spot on. My visit…read morewas urgent- partial lung collapse- every person in the clinic was professional and kind. My Xay results were ready within an hour, the ARNP contacted me right away and my prescriptions were called in well in advance.

Have been going here for more than a decade. Great staff and very caring and knowledgeable…read more Usually able to get an appointment with not too much delay. And always have their patient's best interest at heart.

A once thriving practice. Sad to see chairs stacked up. This used to be a place where you had to…read moreactually make an appointment. Now you can just walk in because nobody is there anymore.

Dr Whittemore is a great c doctor. Cares about his patients. Always friendly and has smile on his…read moreface. His work is impeccable. He's hands down best dentist I've seen. I definitely recommend him. Your loss if you don't choose him.

I started experiencing lower back pain a few years ago and it finally reached the point something…read morehad to be done. My doctor recommended physical therapy first and my wife suggested Agape Therapy. They have several different locations, and I chose the one on Viking Road as it was the closest. The facility is really new and nice, the therapists are so personable and terrific. I highly recommend Agape Therapy. I am feeling so much better.

I made an appointment here because I last minute needed a massage and my usual place, Elements, did…read morenot have any appts open at the time I wanted. When I called, they were friendly. They have options of either a half hour, or hour. I got there, and the waiting room was packed, mainly of senior citizens because it is also a physical therapy place. I checked in, and was told that the double booked and asked if I could come back 2 hours later. This was somewhat annoying cause I was at my grandmas before this, therefore driving 20 miles to get here. They apologized and said that they would compensate me for the mistake, so I came back. I got the massage, which is done in a separate part of the building downstairs from the physical therapy. I can honestly say it was the best massage I have ever received, and I get one every 2 weeks. They gave me 25% off the massage, so I spent about $36 for an hour ($51 with tip). That is a steal for an hour massage! I definitely plan on coming back here. In fact, I just purchased a gift certificate here for my friend today! Ask for Britta!

Great care great staff!!! Thank you to everyone at UCare for seeing my daughter and the nurses and…read morePCP were outstanding!!!

I had a extremely painful rash on my face, neck, scalp, armpit, and groin area. I had been seen…read morehere for these issues a total of 6 times for this issue. Going to People's for 10+ years with two of my children. This rash flared up on my face and was so extremely itchy and painful so I decided to go in to People's again. This doctor named Samantha told me it was acne again. I decided to use my god given right and leave her appointment to get a second opinion. This doctor here accused me of acting erratic and said I was on drugs because of scabs on my face. Later that night DHS and a police officer showed up at my house to tell me about these allegations made against me. I had to wear a drug patch on my arm for a week to prove I was not on meth. And now am anticipating a home visit by DHS all thanks to this doctor. I am so incredibly disgusted to find out this hospital would accuse me of such things. All because I exercise my human right which is free will free choice. Since then my drug test came back perfectly fine and I have been referred to a dermatologist who has classified my rashes as unspecified and also they believe it's eczema or psoriasis. I refuse to ever go back to this hospital again. Anybody that I talk to I will refer them and tell them to not go there according to my experience. It's truly horrifying what this doctor accused a single mother of when she knew the truth and she was just simply offended I did not take her diagnosis. I have already did an intake at another local hospital which is where I'll be taking my children also. I hope nobody ever goes through what I went through. Please if you feel a doctor is not listening to your symptoms and diagnosing you wrong please go get second opinion no matter what that is your right!

Dr. Peitre is very good and has been a great help and is the reason my eye disease isn't getting…read moreany worse. The staff is also very pleasant and helpful.

Got the eye exam, didn't like the contacts, tried several times to order them. I would call then…read moremiss the call 3 days later. Ran in asked for a change said they would get back to me never called back. Called again and was told I would have to pay for another exam. I would find another place.

Dr. Al and Dr. Adam are some of the best dentists I've seen! Such genuine, friendly, and caring…read moredentists

Finally broke down after 6 years of avoiding dentists and made an appointment with Oelwein Dental…read moreAssociates. When I called they were actually able to book me for the next day due to a cancellation and I got my husband scheduled for only 3 weeks out. The building is very nice and all the equipment is up to date. They have chairs that give a bit of a massage (it's very subtle, but there) and have a tv on to help distract. The hygienist was very friendly and talked me through all the steps as we went through them. Being dental work, nothing was 100% comfortable, but there was minimal pain and discomfort. My appointment took longer than I had expected, but I also had to have fresh xrays and a full cleaning (lots to chip off since it had been so long). The Dentist went over the photos and xrays they took with me on the tv screen, so it was nice having a visual while he talked about my teeth. Overall a nice and friendly experience and would go back if I'm still in the area next year.

I was visiting family in Cedar Falls and hurt my back prior to leaving Arizona. Vanderloo…read moreChiropractic was super flexible and amazing and fit me so I could get an adjustment. Dr. Hayward took great. Are of me and the staff was super nice. I left there feeling so much better. I would recommend this office to anyone who is having back pin or discomfort. Thanks Dr. Hayward!!