I walked in on a Sunday, May 24th 2026, at about 1:00 PM, no one at all was in the waiting room…read more The receptionist asked if I had an appointment, I did not realize that one had to have "an appointment" at Urgent Care, I asked the receptionist if there was a wait and she said no but that there were had appointments every 15 minutes and she could "not guarantee" when I could be seen, even though again, the place was empty. In the midst of taking my insurance information, the phone rang and instead of asking the caller to hold so that she could finish just simply adding my info to the system (which I am sure they had due to this not being my first visit) , she took the call. She proceeded to talk with this call for about 10 minutes while I stood there waiting. Apparently, we was going to be sure I would not be seen due to, i(f there were indeed) "appointments every fifteen minutes" the next person was about to walk into the door. The receptionist had a terrible attitude from the time I walked in, this is definitely the last thing one needs to deal with when undergoing a sudden health issue. I had to interrupt her call in order to ask for my insurace card back so that I could go somewhere else that actually cared about their patients. Do better, Premier Health and perhaps try and find a bit more of a compassionate human being as your receptionist.

You cannot give a diagnosis until the test come back! I was never examined by the Dr. that was on…read morestaff. He gave me a urine test and then came back five minutes later and said I had a UTI. Sent me home with two prescriptions two days later my doctors office informed me that there was no sign of any infection whatsoever so four days later and the problem is still existing am giving the amount of starts because the receptionist and the nurse were excellent!! Next time don't use Chat GPT

I visited CareFirst Kettering OH because it was the only clinic open after 6 pm on a Saturday. The…read moreparking lot, lobby, and exam room were all shabby. They insisted on a charge card even though I provided 2 insurance cards. I checked BBB the next day and learned of their practice of filing fraudulent charges. My Explanation of Benefits from insurance company indicate they were paid the plan allowance on 7/15/26. I received a notice they'd be filing a charge on my charge card on 7/18/26 so I called and reached a virtual assistant who told me there was no balance due. Yet they filed a charge for a partial payment on 7/20/26. My bank has denied my dispute because CG Medical Associates filed the claim. According to internet, CG Medical Associates does business as CareFirst. I'm guessing this is how to manage to get double payments. Next time I'll go to emergency vet instead!

I'm leaving this review today as a warning to people. Please choose another provider. This one is…read morenot safe. This weekend, I fell ill. Monday came, and I'm still sick, waking up with a fever, so I decided to go into the urgent care to see what they could do to help me. I set up an appointment online for this location, I provided all my insurance info on their online registration portal, so I'd be in and out quick. I showed up around 8:15, my appointment was for 8:24. I fill out what I need to fill out, and give them my insurance because for some reason their portal didn't actually take my info at all. Whatever, not that big of a deal, I'm just happy to be seen by someone. I go in to the room, it's about 8:30, and there's 2 people in front of me. Excellent. I should be out of here in no time. I heard the doctor go down the hall to a few people, and I continue waiting. Eventually a nurse comes in and sees me, says the doctor will be in soon. Great. Around this time, I heard one of the nurses start going off about how some lady doesn't understand how a 2-part test works and that she has to come back "Like what did you think it was going to be?" She said this FULL volume. Loud enough that all the patients in all the rooms heard it, AND the woman she was talking about heard it. That patient came back to confront her as she apparently ran off and the patient talked to another nurse and asked her if that's how she treats people here? Fair question. The patient explains when she was told to come get the test done, she was told it was a one time visit for the test...not two visits. The nurse spoke down to her, as if it was her fault she was given the wrong information. They also continued smack talking after that, just quieter. I'm waiting...waiting...around 9:00, I peek my head out the door, because I feel like I'm about to vomit. No one is out there. I look through the hallway, go down to the check in desk, look in the back hallway...no doctors or nurses to be found. That's weird. The bathroom is also occupied, so I can't be getting sick so I held it down and tried not to get sick in the patient room. 9:30 arrives. No one has seen me since the nurse. I am now currently in excruciating pain with my stomach cramping hard. I go into the hallway, I'm full on sobbing and say, I have to go find someone who can help me, I'm in pain and I can't wait longer. The nurse barely looked up and said "Okay. Have a good day." I called the manager of this location, but I'm not convinced she's doing a damn thing about it. The nurses there, all need to be fired. They talk smack about patients in the rudest way ever, and they clearly do not care even if someone is in pain. Their licenses all should be revoked. I would never let a nurse that speaks like that touch my body. Ever. I went to a different urgent care, I was put in a room in 5 minutes, and was out 25 minutes later with medication. I also didn't have an appointment for this other urgent care. The nurses there told me that I should do this review, as a warning to other patients. They told me this is why people are scared to go to the doctor -- and they're not wrong. I've been to some awful doctors, but in all my 30 years on this earth, I have NEVER heard a nurse speak like that about a patient, TO a patient, and to IGNORE that someone is visibly in pain. If you value your health, and want to be seen by a real doctor who values your health, do not go to this place.

Love the doctor here. She's always great and so sweet. Have been coming here for a long time! It's…read morealso always SO clean.

I brought my mother here with a case of hives. The staff were all very courteous and the doctor…read moretook good care of my mother without rushing. We were able to get in and out quickly.

First time there will be the last had sines infection and brocades needed antibots and PA R refuse…read moretried to call to talk with her they said she would call back never did real professional . They only want you money and do not care about the patient. do not go there

would give this place no stars if it was an option…read more took my insurance with no issues in April and now in August they no longer take my insurance. save yourself the time and just go to urgent care, at least they don't change wishing insurance providers the accept every few months.

I was pregnant with triplets and had my c section there and I was only 17 staff was so nice and I…read moream now 27 and pregnant with triplets again well be coming here

I woke up to back pain that felt worse than labor pain.. It was in my lower back. The nurse…read moreassigned to me (Tori Justice) was so gentle and kind. She did everything possible to make me as comfortable as possible. Then there was the most professional, kind, patient, and courteous doctor I think I've met in ages (Alex Rank, PA~C). Some doctors seemingly go through the motions with zero hear attached. I was truly bkess3d by both of these staff members. They owe us nothing, at the end of the day; however, they took care of me in the best possible way. These to employees made up for a not so pleasant incident that transpired. Although, I understand that anyone can have a bad day!

Thank you so much to the excellent Registered Nurses who helped my husband, on Oct 5 2024, Karin,…read moreLeah and Ryan, are the best Nurses on earth! These Great, Kind, Skilled Nurses are on the second floor of the Stroke Unit! My sweet husband Bill was at 4000 Health Miamisburg /Centerville Ohio, he was helped first at Emergency Room, by excellent Registered Nurses: Ian and James, and then he was moved to a room on second floor of main hospital, Stroke Unit, helped by Great and kind and skilled Nurses: Karin, Leah and Ryan, excellent Nurses, and also very kind Natalie, the speech Therapist! Thank you for helping my sweet husband! My husband was treated for a stroke there, on October 5, 2024 Thank you so much, for your compassion and skills and helping us! Thank you so much for your excellent care towards my husband! October 7, 2024 Thankful patient and thankful wife, Bill and wife

Terrible place the doctor that is in charge of the ER at night through something at me I think it…read morewas a cup woke up and bruises all over me if so bad I had to take legal action