I had an outstanding experience with A1 Passport & Visa Express! I needed my passport processed…read morequickly, and Sam and the team provided exceptional customer service from start to finish. Their communication was clear, professional, and timely throughout the entire process. Sam went above and beyond to coordinate everything and ensure my passport was processed and delivered expeditiously. Thanks to their expertise and dedication, I received my passport in time for my upcoming cruise, giving me complete peace of mind. If you need passport or visa services and want a team that is responsive, knowledgeable, and genuinely cares about its clients, I highly recommend A1 Passport & Visa Express. Thank you, Sam, for your outstanding service and support!

I needed to renew my passport quickly in order to have time to get the visas I need for a business…read moretrip. Sam Carlo at A1 Passport & Visa was efficient and quick. And I appreciate that he warned me in advance about what a State Department email would say about the length of time. I received my passport in 5 working days from when Sam submitted it. Highly recommend!

Smooth process outside the line wait. Ken at the window had great personality and was very…read moreprofessional and helpful.

best experience with dealing with a government office in more then 20 years. passports done in…read moreunder 2 hours for a next day trip! 5 star!

Martin and his team were awesome - from start to finish! I will use them for all of my DC Courier…read moreServices! They are top notch! No BS! No bait and switch! Real business team that commits & makes things happen...and saves people - like me and you...time and money! (Travel, hotel, waiting in lines, etc.)! I did it all from the comfort of my home and a couple of trips to FedEx! 5 Star Service - with great prices!

Incredible service! I was genuinely blown away by how responsive, kind, and efficient Best…read moreMessenger was. I had an odd request to pickup a package from a store in the mall and have it delivered to my home. Best Messenger made the entire experience a piece of cake. My package was delivered exceptionally fast and the entire process was smooth and easy from start to finish. Next time I, or anyone I know, is in need of a courier, I'm hiring them again!

***AVOID USING THIS COMPANY AT ALL COSTS. "CONCIERGE" PROMISES NOT MET AND NO FULL REFUND. IT WILL…read moreBE CHEAPER AND FASTER FOR YOU TO JUST GO TO THE CONSULATE YOURSELF.*** This was my first time using Travel Visa Pro. I decided to give it a shot because I had a last minute business trip come up that required me getting my China visa. I had about 30 days to do it. When I put in my application, and paid extra for the "concierge services," my agent John Sisson told me I could expect around a 2 week turn around. He also gave me a list of documents to submit, which I did. I should also note, HE insisted I sent my expired Taiwanese passport, which I (and even the resolutions manager, Ruta, who admitted it to me over the phone) believed messed up my entire application. After the 2nd week mark, I started getting multiple strange requests for more and more documentation. This included a "statement" for 1) a "travel" document 2) "name change," which I've never had... 3) AND THEN, John came back and said they also wanted my birth certificate AND copies of both my parents' passports. This was ludicrous - all my Taiwanese American friends, along with my Taiwanese dad who has done visas for my family - never encountered this. They were all stunned that this was happening. The core problem is that I'm estranged from my biological mom's side of the family. I've also never had a birth certificate since I've kept a US passport all my life for I-9 employment, travel, identity verification, etc., and never had the need a birth cert. Never mind that it would be IMPOSSIBLE for me to get a copy of my biological mom's passport (assuming she even has one, or is still alive), I came to find after placing an order for a birth cert with California that it could take up to 14 weeks or more to receive. Since I couldn't afford to wait 14 weeks, I told Lester Sisson my situation. His response was basically, "Well, too bad, that's what the consulate wants." Then I told him and John I needed a refund since their service caused me to cancel my trip. After having to follow up a few times, they put me in contact with Ruta Stankus, the resolutions manager. I discussed everything with Ruta, and how upset I was about this whole situation. And that's where she told ME that she agreed we never should have sent the consulate my expired Taiwanese passport. She (and Lester, in writing - **see attached photo**) also said that recently, Travel Visa Pro has had lots of issues recently with getting dual Taiwanese-American citizens their China visas. She told me over the phone that she would get my passports back, along with a full refund. I did get my passports back, but they refunded me "the consulate fee" and "10% of the service fee." I asked them for a full refund, but Ruta basically blamed it on me and said YOU withdrew your application, so basically it's your fault. Needless to say, I am REALLY upset. I paid for "concierge" services and because of THEIR delays and incompetence, I had to cancel an overseas business trip. My bigger concern is, if Lester and Ruta are telling me they're KNOWINGLY seeing China visa delays with dual citizens "all the time," THEN WHY WAS I NOT WARNED BEFOREHAND THAT IT COULD TAKE LONGER THAN 2 WEEKS? It's as if they were surprised that it did, and then when it did, and I subsequently had to cancel my trip, and then withdrew my application, they blamed it on me for not just waiting another 14 weeks to maybe hopefully get my birth certificate. Who knows if I would have gotten random mysterious requests for more documentation and that a birth certificate, 14 weeks from now, would even settle it? So, I've wasted one month, had to cancel/rearrange a bunch of my business plans, and pay for the agency's dishonesty/incompetence with the turn around time. They also stopped responding to my emails asking for a refund. DO NOT USE AT ALL COSTS. THEY WOULD RATHER STEAL YOUR $400 THAN PAY FOR THEIR OWN FAILED SERVICE. I only used them to save myself a trip from having to fly to the consulate myself, but now it would have been faster and cheaper to have just done it myself.

Travel Visa Pro was there when I needed a helping hand with my Visa application China. Both Eli…read moreand Kaii were professional and straight forward with the paperwork, and proactive in their approach to completing the process. They said it would take no long 3 weeks to get the visa, but it only turned out to be 10 days from completion. Thank you both for being there for me. I have only one suggestion that would help. When writing a letter of explanation of work history, it would help to have a pre-form letter to help guide the writer. Both of my reps were personal and eased my concerns about the entire process. Thank you guys.

We did the "courier service only" and it was fast! Also Oasis were quick and friendly to pickup the…read morephone when I had some questions. I think what made this experience so great was they provided notifications throughout each step of the process. I do have a minor critique... the instructions could use some refreshing and simplification. COVA provides the application PDF output on their website. Instead of printing screenshots I suggest keeping it simple and just ask to print the PDF to mail in. It seems it contains everything needed including the barcodes. Keep the steps as simple as possible and it will prevent mistakes and confusion.

This company is probably fine if everything goes right with your application - but the minute there…read moreis a problem and you need more help, they become unresponsive and avoid communication. Super stressful experience. I hired Oasis specifically so that someone was in my corner to hold my hand and give me good advice on the off-chance something went wrong with my application. Well, something went wrong with my application, the approval was delayed by the embassy, and I wasn't able to make my trip. The delay wasn't Oasis' fault - but the way they handled it added more stress to the situation instead of less. At first, I felt very comfortable with the company because their intake process was so streamlined and communication was proactive in the beginning. But when it became clear that my application may not be approved before my trip and I needed some extra help, I called them for advice, and it was clear they weren't invested in helping me figure it out. I would email the service line with a time-sensitive question, and not get a response or call back on time. I would ask the person handling my account to proactively update me on whether or not there was a change in my application, she said she would, but never did - not once, over the course of two weeks. I had to call and chase for every update. When I decided to cancel the application, they didn't notify me when they received my passport back from the embassy, and they didn't notify me when they sent my passport back to me, so I had no idea that a delivery was coming. There's more, but you get the idea. Seemed clear that these people have one streamlined process, and if your case falls outside the bounds of the process, they de-prioritize you.

Amazing,all I can say if breath taking amazing. I got my…read morebeautiful new passport fedexed to my door today and was really amazed how fast it could be to get my first passport. I want to say think you. and the price is non compatible with another company. If you find this company, you are in LUCK!

It took 60 days for a refund- only after posting a review and having AMEX dispute it did they move…read morethe process. 10+ phone calls and innumerable emails beforehand with zero movement. If they take these kinds of things seriously why is there not a number to call when you have a problem with their service?

Being an Executive Assistant at a finance firm, you have to take the little pleasures where you…read morecan. Multi-colored Post-it's! Label makers! Leftover sandwiches from client meetings! Services that make it possible to expedite a visa when your boss decides that he needs to go to Indonesia next week! Seriously, is there anything more nerve-wracking than waiting for a government intermediary to issue you a visa after you've fedexed them the very passport that is needed for the already booked, $150 change-fee-flight to Jakarta? Washington Visa and Passport Services is hands-down phenomenal. There's no bureaucratic hoopla, just folks who actually ANSWER THEIR PHONES, and with them all your questions, who honor their five-day turn-around in THREE DAYS, who lay out the guidelines for visas clearly and thoroughly, and who have yet to cause my already overloaded EA brain an iota of worry. Because, really, whether we win or lose that multi-billion dollar account has nothing to do with me anyway, so let's keep it that way, shall we?

Three stars, be aware that among other services they Do Not provide is individual passport photos…read more Also they seem to (specialize) is submitting applications for passports and visas. I cannot comment on that end/part of their business. Also, if their physical business office visual orderliness/professional look is any reflection, steer clear. No clear signage on front of building, up many stairs, so those with physical limitations, beware. We went down to Kinko's for what we needed. This is an instance where 'Good Luck' is appropriate.

I highly recommend One Source Process. They were extremely responsive when I contacted them with…read morequestions. Timing to receive Federal Apostille documents from them was spot on. In the future, If need additional help with documents, you can be sure that I will utilize their services!! Again, Thank You!!! Mike

waited over a month to reach back out and let me know that they never even sent my order out for…read moreservice of process. Very unprofessional and would not recommend them to anyone.

We needed our visas to China on short notice for an upcoming trip, and Visa Hero made the entire…read moreprocess seamless. My husband and I researched several visa and passport services, and Visa Hero stood out not only for their competitive pricing but also for their outstanding customer support. We were able to reach them easily--whether by phone, text, or website chat--and they were always prompt and helpful in their responses. Thanks to Panda and the entire Visa Hero team, we received our visas even faster than expected. The process can be stressful, but they truly made it easy. Highly recommend!

My visa application process through VisaHero was smooth and hassle-free…read more The user friendly online platform lists application requirements clear and concise. Everything is digitalized including visa photo. Online chat feature saved me tone of time for information I need explanation and clarification. Price was competitive with other online visa service. But its efficiency beat them all. Exceptional service. Highly recommended.

AVODC is the best visa service around. They are very knowledgeable, helpful and friendly. If you…read moreneed a visa or passport done.quickly, I highly recommend using these guys!

As I'm writing this I'm making a mental checklist of what to pack to go to India (my flight leaves…read morein 5 hours!). I'm going to India tonight only because the people at American Visa of DC are efficient and competent. Last week, in a state of panic, my family and I realized that my visa to travel to India was not valid and I needed to apply for a new one. We had already bought our tickets and we scarily came to terms that we had only 5 business days to get my visa application to DC, for the Indian Embassy to process it in time, and send it back to us before our flight left tonight. Also since I'm considered a person of Indian Origin by the Indian Government, I automatically have to apply for an "entry visa," which is more expensive than a tourist visa and requires more documentation (they needed a copy of my birth certificate amongst other things, I was born in India!). We all had the same reaction that there wasn't enough time to get the application to the Embassy and for it to process before we left. We all were worried that I'd have to change my flight. Through the panic, my brilliant sister intervened and gave me a list of courier companies that I could pay to deal with the visa application submission instead of traveling all the way from Charlotte to DC, and American Visa of DC being one of them. I had called a couple of the companies on the list last Wednesday and the response I kept getting was there wasn't enough time and there was nothing I could do to get my visa processed in time, my only option being to change my flight date (costing a minimum of $500). Then I got on the phone with Benjie at American Visa of DC and hope was installed. He was calm and collected, even after listening to my hysteria, and seemed really familiar with Indian visas. He told me to fed ex my application overnight and they would take care of dropping the application and picking it up for me, then he said they'd fed ex it overnight back to me. I was ecstatic and jumped on getting all the docs together and fed ex'ed it to him. I sent him the package last Wednesday and it was supposed to get to him on Thursday morning. Unfortunately with my luck, the plane that my package was on had a mechanical error and the delivery got delayed until Friday morning, which meant fewer business days for the visa to get processed. After this, I was confident I would have to change my flight and that my visa would not come through, that I stalled on packing and started looking at later flights. In the interim, I still, per insistence by my parents, kept calling American Visa for status updates on my visa. I talked to Samantha a few times and I'm sure she had a lot of other things to do, but she patiently looked into my record and kept me up to speed with where the visa was at. Lastly, I talked to Moses a few times as well and also got a positive response that they were working on it. Then last night Moses called me and gave me music to my ears - my visa was ready and they were going to fed ex it overnight so I'd get it around 10am today. He even promised to email me the tracking number, which I got from Monique. This morning, I looked out my window and saw the fed ex van and ran to it like kids to an ice cream truck. Inside that lovely white envelope was my passport, in a nice laminated cover, courtesy of American Visa of DC, and inside my passport, the visa stamp! It arrived nine hours before I'm supposed to fly out! Halleluiah! Thank you, thank you, thank you, American Visa of DC, you guys are life savers!