This place is amazing. The amount of care and attention…read morethey give you is incredible. Their expertise is so comforting. They make you feel at ease in a situation that is uncomfortable at best and sometimes just downright scary. I can not recommend this place enough

Pleasant experience with staff. They are very welcoming and considerate at the check in point…read more After a few questions I was direct8to the waiting room where as soon as I sat down my name was called to go back. The technician was kind and considerate and talked me through everything she was doing during the mammogram. After a quick 4 scans it was over. I was in the building less than 20 minutes from check in to check out. The locker rooms are clean and easy to navigate with lockers to store your belongings.

I originally gave them one-star, but Kim called on that Friday and said she'd call me again on…read moreTuesday to get me rescheduled sooner. She did, and I was given an appointment just a week past my original appointment by someone who is going to work through her lunch to squeeze me in. That definitely deserves at least 4 stars. Maybe after the procedure it'll get bummed to five. Original One-Star: I just got a voicemail that this place is canceling my MRI that I've waited 6 weeks for. No reason given...I'm guessing it's a holiday weekend and they don't want to stay. I was told scheduling would be reaching out "momentarily" to reschedule. No one called, so I called them at 4:20pm. I was on hold until 4:30pm when the call rolled to their voicemail telling me they closed at 4:30 and to leave a message. I've never had a facility just decide they didn't want to do a procedure, so they'll reschedule it b/c it's unimportant to them, but not to the patient. I'll be very interested to see how long scheduling tells me I'll have to wait for the next opening when they call in THREE days. Unbelievable!

Service was friendly and relatively fast no…read more the whole facility, though it's a bit rundown compared to their location off River Road. Not as much privacy while waiting for your exam - you're in a small waiting room with many people versus river road where you have your own room your own TV. It's nice and relaxing before you have your procedure.

Wow, I don't understand all the negative reviews here. Front desk receptionists were lovely and the…read morespace itself was warm and inviting-all decorated for the holidays. I was in and out of the office in less than an hour which is amazing as I was a walk-in for some x-rays. My x-ray tech was the loveliest person who made sure I felt comfortable and cared for. I wish I knew her name so I could shout her out. Lots of parking at the front of the building available, as well as handicapped spots. The way I was treated here is how all healthcare facilities should treat their patients! Update! My doctor received the x-ray results within an hour or two of getting them done.

They failed to capture what the doctor ordered. They had me come back again and I had a panic…read moreattack in the smaller mri chamber they used

I am a 71 year old patient of Dr. Geoffrey Morris. He became extremely angry and abusive during a…read morephone conversation with me. In my opinion he should not be able to practice medicine. Pulsifer Medical Associates has not contacted me about my claim, so I have to assume that they condone this behavior. It's sad that the medical profession protects abusive behavior.

Dr. Geoffrey Morris is an exceptional diagnostician, and goes out of his way to bring his patients…read morethe best care. He has literally saved my life. I was in excruciating pain. I had a blocked bile duct following gall bladder surgery. My gall bladder surgeon did not diagnose it. I was jaundiced, my liver numbers were through the roof. Dr. Morris diagnosed it immediately and moved mountains until he found the head of gastroenterology at URMC to take me on an emergency basis to do surgery. I will be forever grateful.

Seems like a nice clean place for imaging needs. It was nice they do walk ins for xrays which was…read morevery convenient. Wait time was about 20 mins. They are a stickler for madks and keeping mask above nose. Thats all well intentioned but as i sit here watching employees and contractor move about the office all touching the same door handles!!!!

Do not go here, there are plenty of non private offerings in Rochester. Place smells like mold as…read moresoon as you walk in, I went for an X-ray, there were two people waiting after 45 minutes and everyone that came after me being called, I asked how long. Their system kicked me out and no one was aware, an hour and 15 min later I was taken. No billing also for high deductible plans! If you need a mammogram go the the Wende clinic this place is not up to date with the latest technology! Do not recommend

I've had a great experience with this imaging provider for Xrays. The building is easy to find, and…read morethe office is attractive, clean and very up to date. The reception staff is professional, knowledgable and efficient, as are the techs. My only complaint is that they refused to let me have a copy of my images. Unlike other providers I have used, their policy is that my ordering physician must request them for me and then they will get mail. Kinda weird, if even legal, and inconvienient.

Very efficient, clean, friendly and professional! I was…read moreimpressed with how well they worked together and how informative the process was. I normally utilize RGH, but I needed to have testing done sooner. I was pleasantly surprised. You won't be disappointed.

I have been waiting for this MRI for Weeks. I'm in a lot of pain, and due to RGH being booked they…read morescheduled me here. Never again. They texted me a link to fill out the paperwork 72 hrs before my appointment. Which I filled out as soon as I received it. I have cancer and have enough going on. The weakness and pain on the left side of my body, has added more than I can tolerate. Yesterday my partner called to confirm my appointment, and to inform them that I might be 5 min late. They informed my husband that if I was 5 min late, I would not be seen. My wonderful partner spent all day on the phone, rearranging all my cancer appointments so we could make this appointment on time. We even arrived 15 minutes early. After waiting for an hour in the waiting room and noticing that everyone else has been seen except us. We asked the front desk person what the problem was. She tried to say that we did not confirm our appointment, or fill out the paperwork, so we were placed on hold. Made no sense to us. Which of course it did, because it was a lie. After I asked the front desk about this, they told me, I was next. Then they proceeded to take 3 more people who came in after me. Once they took me back, it was hard for me to sit still and listen to directions, because I was so aggravated about waiting so long for no reason. While I was back there I heard another woman complain, they told her they were really backed up. When I came out my BF was visibly upset. We left, then he told me, they told every person who walked in the same thing they told me, until someone came from the back and said, please start telling people we are behind. Everyone in the waiting room was talking about how terrible the front desk was. They basically lied to all their patients, making them feel like they were to blame instead of them. Not sure what they expected to gain accept for a bunch of really mad patients, who knew they followed directions and were told they didn't. I do not do business with liars. I called my oncologist and told her what happened, she promised she will never send me back again. She heard a lot of the same complaints. Do not recommend, they do not even deserve the 1 star I gave them.

This was a great lab to get in and out. The website will give an estimate on wait times. When I…read morearrived it said 5min or less. I checked in on the computer and was called in 2 minutes. The phlebotomist was friendly and excellent at the draw. I will continue to go to this office for blood draws. They take good care of you and are good at what they do.

3rd bad experience here. Each time receptionists are sullen, don't even bother to greet you, it's…read moreobvious they hate being there. Bathroom was gross! RRH needs to do serious customer service training. 11/3/23 The receptionist was on the phone and ignored me for about 5 minutes. I could tell it was a personal call by the hushed voice, and finally she said, "I can't talk anymore" and hung up. No greeting, just said, "I need your ID" and took my license. She handed me a cup and said, "the bathroom's back there". The bathroom was disgusting; the toilet needed to be flushed (gross!), and the sink and toilet were dirty. I didn't want to touch anything! When I left, I went back out to find out what to do with my sample, and there was no one at the reception area. I yelled , "hello??", but never got any answer or found anyone. Another client told me someone was in a back room, so I found that person and she told me where to put it. Even she was sullen and unfriendly.