As returning customers, my expectations were high, but unfortunately, the service and treatment we…read morereceived from Andrea were far below what should be expected, particularly given that we paid for this event. From the moment we arrived, I was met with an unprofessional and combative attitude by her. I was simply trying to communicate the setup preferences I had in mind, but instead of receiving assistance or understanding, I encountered resistance and rudeness in EVERY ASPECT. Her dismissive responses to my requests was not only frustrating, but also surprising given that we had previously used this venue and had a positive experience. Throughout the event, everyone noticed a lack of courtesy and professionalism. At one point, it was mentioned that she was overheard saying she "didn't have time for this" while speaking with a coworker, which left me feeling completely disregarded as a paying guest. She requested to no longer be the host and lifeguard instead. Thankfully this was the better option because she was extremely rude and uncooperative. I understand that hosting events can be challenging, but it is no excuse for treating customers in such a disrespectful manner. As someone who has paid for a service, I expect to be treated with respect and professionalism, especially during an event as important as a birthday celebration. Unfortunately, this experience has left a negative impression, and I am deeply disappointed by the way the situation was handled. Our relationship with Safe-T swim is now severed. I hope that they take this feedback into consideration, as no guest should ever have to feel belittled or dismissed, particularly when paying for a service. I do want to add that Hailey who was the host was remarkable and tried her best to make things better. She was lovely and is not apart of this review.

Everyone so friendly and patient! Made us feel very comfortable and welcome. We can't wait to keep…read moregoing for lessons and to grow more comfortable as swimmers. Class was fairly small for mommy and me. Two instructors both super nice. We can't wait to keep going!

Excellent staff, they teach the kids to be competitive swimmers, we are very happy with the…read moredecision to enroll our son in this club .

From the owner: We offer programs in competitive swimming ages 7-18! Adult…read moreClasses are offered as well! Our team is a year round competitive swim team offering high quality professional coaching and technique instruction for all ages and abilities. The goal of our team is to provide every member an opportunity to improve swimming skills and achieve success at his or her level of ability, from novice to international competitor. All of our coaches, as members of the American Swimming Coaches Association, have access to the most comprehensive training and certification program for youth coaches of any sport in the United States. They provide assurances that the time children spend in swimming will be quality time.

THE BEST OF THE BEST…read more My daughter celebrated her 10th birthday here just recently. I couldn't be any happier with how the party had turned out. From the get go, the staff had been very helpful & courteous. They helped us bring the food from our car into the venue. When we arrived, everything was prepared already. Chairs matched the table covers & the place was clean & organized. Special shout-out to Gio, Kylie & Ariana who went above & beyond in making sure that we had the best party experience ever. I've been to a lot of party places & had organized birthday parties for my daughters, but Gold Fish Swim School is by far THE BEST. I think it's a requirement for those who work here to be EXTREMELY NICE because they all are. Lol. The staff made sure that we, as parents aren't stressed out & could get into "the moment" without having to worry what other stuff needs to be done. To the owner / CEO of Gold Fish, thank your lucky stars to have such hard working & just really nice people working for your company. I surely would love to celebrate another party here pretty soon. And for all parents out there who are looking for a stress-free & worth-every-buck place to celebrate your child's birthday, this is THE place to be!!!

I'm here to warn all the parents of special needs kids, do NOT take your child to Goldfish Swim…read moreSchool - Farmingdale because they are not equipped or educated on inclusion. I had a horrible experience with my special needs son at Goldfish swim school in Farmingdale, NY. I would rate this place a zero if I could. My son attended Goldfish as an infant at the Garden City, NY location. We had a wonderful experience at that location. We cancelled classes due to pandemic. We have since moved to Wantagh, NY decided to enroll him in a group class at the Farmingdale location. I decided to call the manager to let him know my son is autistic, mild on the spectrum and to make sure they could accommodate and to let teachers know. I explained that he has taken private and groups swim lessons at our home pool and at goldfish in the past, that he attends pre-school, and takes gymnastics classes. The manager seemed receptive to see how our son would do in a small group class of his peers. He explained to me that safety is first, but that for the first few weeks they would slowly integrate him and see if he would acclimate to the class. I was told that for the first 2 weeks or so, they would allow his caretaker to walk to the pool with him. I was told there would be a 2nd person on hand to assist and redirect him to sit as needed, until he gets used to routine. The manager told me that if he couldn't follow instructions after a few weeks, I could cancel enrollment. My son had his first class this week on Wednesday 1/18/23. Our babysitter said he was very excited to join the class, and after she said that he did well and though excited about the new surroundings he participated in the class. There was no negative feed back after the class either. The sitter mentioned that there was a 2nd person there outside the pool area who redirected him twice because he stood up in place when she said he should be sitting. The instructor seemed annoyed and impatient and told him he had to listen. So my caretaker went over and explained that he was autistic and that if she could be patient and speak to him slowly, he responds well. The instructor said she had not been told he was autistic. Which was disappointing because I had specifically talked to the manager about this, and assumed he would share this info with both instructors. As I said I never received any negative feedback from the school and was planning to continue the next week. I decided to call 1/20 to get feedback on how he did, and a lady who answered the phone immediately said she remembered me and that she thinks he cannot NOT continue taking the class because he could not sit the whole half hour during the session. She claimed safety was the most important thing. And that they don't have the staffing to "deal" with him. I was shocked by the conversation. I expected that a manager himself would be the person to give me this info. I expected they would tell me that he wasn't perfect, but that they could maybe see how he would do with a few more classes. I was speechless. I immediately asked to be re-imbursed $130 as the manager had told me he would if it didn't work out. They immediately agreed to a partial re-imbursement, and encouraged that I take advantage of the "family swim". Family swim is a free pool time where parents and kids get in the pool. Why would I pay $130 to swim at their school when a local YMCA offers swim at a much cheaper cost. I expressed my dissapointment that in this day and age Goldfish makes ZERO effort to try and accomodate children with special needs even though the goldfish website touts their accessibility, flexibility and programs for special needs but the franchises don't actually offer ANYTHING for kids like my son. The lady immediately changed her tune, and said they could try one more time. But I said NO thanks. Why would I want to send my son to a place that didnt want or care to work to acclimate him, that is telling me they are unwilling and unable to have staff to support a him and keep him safe??? Your website says "Goldfish Swim School is committed to providing individuals with disabilities access to information, goods, services and privileges offered on this website, Goldfishswimschool.com". It's great that your website is accessible, but your actual storefronts, do nothing to be inclusive of children with special needs. Your website also says "We're constantly evaluating our students and are very flexible when it comes to working with each child's individual strengths and weaknesses," I guess this statement does not apply to children with special needs. I will be sharing this information with my large special needs community, on facebook and anywhere there are ratings options. I hope someone at corporate is listening.

My son who is 4 years old and speech delayed has been swimming with Hydro Tots for a few months…read more His instructor Paul is kind patient and works with Alex at his level. He receives individual attention and he has now developed a true love of the water He can now float and understands water safety I would highly recommend Hydro Tots and especially Paul to any child. Greg is always accommodating - to the best of his ability - to our changing schedules The pool area is quiet and clean with Limited distractions .

Never made it to swimming lessons. Their operation was so disorganized. There is no group lesson,…read morethey advertise that on their website, but they don't actually have kids for group lessons. Which they then push you on private lessons for more money. Your asked to fill out a application and pay an application fee online. Watch out - there is a box on the application which you must check in order to submit that says they can use you and your child's photo for their marketing purposes. No thanks! I do NOT want my child used for your marketing or have their picture on your website. When I asked questions, they couldn't answer them, they had to "find out and call me back" and they only seem to call you back between 5:44 and 7:30 at night. (I guess they don't have family dinners.). Anyways, use your judgement with your child's care. After multiple phone calls, I personally went else where ...

My child has had about 7 lessons here. His instructor is very patient and caring as my child is…read morenervous and not quite comfortable with the water on his face, but that's the whole point of lessons right?! Once when my child's instructor was out, Mr.Charles was a sub, and I noticed him scolding my child a few times to stop playing with the water. Understandable that children need to listen but at the same time these are toddlers that lack complete understanding especially when your asking them to stop Playing with water. I didn't appreciate that, so if it happens again I will raise concerns with management. I believe there is a better way to handle children than making a stern face and asking them to stop. When he (Mr, Charles) noticed I was looking, he made a calm face really quickly. Next issue is that I've noticed more frequently, the waiting guests some of them have 0 people skills. They leave their bags on chairs and walk away for long periods. This is unfair to other waiting parents who would like to sit up front to watch their kids. I think there should be signage posted everywhere that if anyone gets up for any reason, they need to take their belongings with them or leave them in the cubbies at the back.

It is a pleasure to take my granddaughter to the Goldfish Swim School in Garden City. Camren &…read moreHeather the front desk staff are so welcoming and helpful with all my questions. Charles her swimming instructor, and the woman lifeguard have patience and are warm and encouraging, helping my two year-old granddaughter, feel safe and comfortable in the water. I definitely recommend this school for any parents or grandparents looking for a swimming school.

My son really enjoys this swim school. The teachers are very helpful and the entire program is well…read moreplanned for the success and enjoyment of the children.

From the owner: At Goldfish Swim School - Commack, we teach children how to swim and build character through guided…read moreplay. We are a "safety-first" swim school dedicated to teaching children as young as four months old how to swim. Goldfish uses WOW. Customer Service to deliver a Golden Experience to all. We pride ourselves on helping your child master the skills they need to be safer and more confident in the water, as well as providing year-round swimming lessons with our Science of SwimPlay curriculum that has one instructor for every four swimmers. Let us guide your child to water safety in our shiver-free pool and vibrant, tropical environment. We can't wait to welcome your family into Goldfish Swim School.

This location has gone above and beyond to help us in any way they can! Would recommend.read more

The staff is amazing as well as the building. It is very well kept and such a kind environment!read more